The key objective of the operations manager role is to offer 3-4hours per week to effectively oversee a team of volunteers by managing their activities, ensuring accountability, and facilitating communication. This includes preparing for meetings to discuss progress and challenges, as well as following up on assigned tasks to ensure they are completed. Essential skills for this role include strong organizational abilities, effective communication, and leadership skills to motivate and guide volunteers.

Key results
- Effectively oversee a team of volunteers by managing their activities, ensuring accountability, and facilitating communication
- Prepare for meetings to discuss progress and challenges with the team
- Follow up on assigned tasks to ensure completion
- Possess strong organizational abilities, effective communication, and leadership skills
- Motivate and guide volunteers

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

About Us

Are you ready to be at the forefront of groundbreaking mineral processing technologies? Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Perth, Western Australia. Eriez Flotation Division (EFD) is leading the charge in revolutionising the mining and minerals processing industries. Our Australian division has experienced remarkable growth, spearheading major installations of cutting-edge technologies across the region.

Join the Innovation

Are you a dynamic individual seeking a rewarding opportunity? You will play a pivotal role in shaping the future of our industry! As a Metallurgist with us, you'll be part of a passionate team dedicated to pushing the boundaries of metallurgical innovation.

Your responsibilities will include:

• In-house and on-site test programs, pioneering new methodologies
• Deep into metallurgical testing and analysis, uncovering insights that drive progress
• Metallurgical testing and analysis
• Process engineering teams during on-site commissioning
• Pilot plant equipment installations at customer sites
• Continuous improvement initiatives, constantly raising the bar for excellence
• Safety and regulatory compliance, ensuring our operations are at the forefront of responsibility

Join Us in Redefining Metallurgical Excellence!

Ready to make your mark on the world of mining technology? Seize this opportunity to be part of something truly extraordinary. APPLY NOW by submitting your resume and cover letter. 

Embark on a journey of professional growth and unparalleled opportunities. Don't miss your chance to be a leader in shaping the future of mining technology with Eriez Flotation Division!

About You

You're not just a Metallurgist – you're a visionary, a problem-solver, and a leader. You bring:

• Degree in Metallurgy, Mineral Processing, Chemical Engineering, or similar field
• 2 years of experience in the mining industry as a Metallurgist
• Experience in Froth flotation and gold leaching processes are a must
• Analytical and problem-solving skills
• Knowledge of laboratory equipment for sample preparation and metallurgical testing
• Experience with MS Word, Excel, PowerPoint, Visio, AutoCAD
• English with excellent verbal and written communication skills
• Strong leadership abilities
• To work in Australia and a valid driver's license with the ability to travel

Get ready for adventure! With up to 40% or more of your time spent on domestic and international travel, you'll gain unparalleled experience visiting various flotation plants. Within our global team, you'll have ownership of your role, making a tangible impact on projects.

Added Benefits

• Competitive salary and performance-based bonuses
• Onsite Car Park
• Extra 3% Superannuation
• Collaborative and supportive work environment and working with our global team
• Access to professional development opportunities