Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!  

We’re looking for a Health and Safety Advisor to join our Sodexo site-based team on a FIFO 8/6 roster, supporting various villages. This is a permanent full-time position and an ideal opportunity for someone who has 2 or more years in the industry to date. 

Reporting to the HSE Manager, you will work closely to support site-based personnel across all Sodexo functions. You will conduct audits and risk assessments alongside client-driven Health and Safety activities, and undertake projects as required by the portfolio.  

Your responsibilities will also include: 

• Undertaking incident investigations and providing follow up reports 
• Ensuring compliance with HACCP guidelines (training provided) 
• Providing safety training, mentoring and coaching to Sodexo onsite personnel 
• Identifying areas for improvement and implementing systems, policies and procedures  
• Promoting and contributing to a positive safety culture at site 
• Contributing to toolbox sessions and pre-start meetings 

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.  

To be successful, you’ll need:  

• To be able to undertake a flexible working roster with frequent site travel 
• Australian citizenship or full Australian working rights  
• Able to undergo a pre-employment medical, including drug & alcohol testing 
• You will be required to obtain a National Police Check, should you not have one dated within the last 6 months 
• 2 years’ experience in the safety industry 
• Cert IV Health and Safety 
• Cert IV in Training & Assessment (or willingness to obtain) 
• A current WA Manual Driver's license  
• Experience conducting ICAM investigations (preferred) 
• Computer skills including Microsoft Office suite 

Why choose Sodexo?  
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family! 

About the opportunity

Join our Global Operations vertical as Contact Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 

Customer Services 

• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships 
• Escalate any issues reported by customers where necessary 
• Progress, follow-up and resolve queries with the use of the relevant management system 

 Administration 

• Record all activity associated with any communication in the related management system 
• Accurately update internal and external systems and tools as required 
• Follow defined scripts or directions around support as defined by the department 

As our Construction Safety Advisor you’ll be responsible for maintaining and improving the safety management system for construction projects. In this role you’ll also responsible for undertaking desktop and on-site safety audits and driving safe work practices within our construction projects.

• Develop and maintain construction safety management system procedures and guidance material
• Review and critique external partner project-specific safety management plans and client requirements
• Participate in High Risk workshops with the project management team
• Undertake routine onsite construction inspections to ensure safety issues are appropriately identified, assessed and risks are mitigated
• Complete site inspection reports, including findings and following up on the implementation of corrective actions
• Manage reporting processes for customer projects as well as internal reporting