Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability, and stability of Epsilon Retail Media production systems, environments, and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

The Platform Operations teams are responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Technical Account Management, Engineering and Customer Success teams.

This role is responsible for upholding the reliability vision and acts as the conduit and diplomat, balancing the needs of delivery teams and business stakeholders to ensure production stability while new products, features, updates, and fixes can be released quickly by delivery teams. The role is responsible for making sure that the products and services function flawlessly in an ongoing operational sense, handling the increasing customer demands. 

The Platform Operations Engineer works closely with the Engineering team to ensure ongoing system stability and supports the Technical Account Managers from an environment's perspective. This role is part of the team responsible for keeping services available 24/7/365 a year, as Epsilons success depends heavily on uptime, availability, and reliability of services while scaling and rapid feature delivery.

Responsibilities and Duties:

• Uphold operational practices and ensure we design, implement, and operate a support model that is fit for purpose for our future.
• Provide proactive solutions for incident and problem detection, response and
• Practice incident management processes and provide on-call capability.
• Participate in on-call rotations to ensure 24/7 system availability.
• Provide insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organisation change management and communication.
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first level response times, escalation paths and resolution times.
• Support Technical Account Managers, Client Success Managers and other key stakeholders assigned to customer accounts to provide superior customer service.

At Loam, we’re dedicated to enhancing the sustainability and resilience of agricultural systems through innovative soil carbon sequestration. By empowering farmers and landowners to reduce carbon emissions while improving soil health, we’re helping to create a sustainable future for agriculture. Join us in making a positive, lasting impact on the environment and the global agricultural landscape.

About the Role:

As the Field Operations Manager, you will lead and manage our soil coring and sample management services, playing a crucial role in our CO2 sequestration initiatives within cropping systems.

This position is central to ensuring high-quality, compliant, and efficient operations across our carbon project sites. You’ll be responsible for strategic planning, procurement, contractor management, and maintaining stringent safety and compliance standards.

We’re looking for a detail-oriented leader who excels in planning and coordination, thrives in a regulated environment, and isn’t afraid to get hands-on in the field when necessary.

Key Responsibilities:

• Strategic Expansion: Lead the expansion of Loam’s soil coring operations, including managing contract coring services.
• Safety Leadership: Enforce and audit safety protocols, addressing any concerns to maintain a safe working environment.
• Resource Management: Oversee the dispatch of personnel, contractors, equipment, and products to farm locations nationwide.
• Operational Efficiency: Develop and refine procedures to enhance project tracking, efficiency, and cost-effectiveness.
• Risk Management: Identify and mitigate risks in on-farm carbon sequestration operations, including weather and regulations.
• Equipment Oversight: Manage regular equipment inspections, servicing, and repairs to ensure optimal performance.
• Budgeting and Procurement: Oversee budgeting, procurement, and quality control processes to align with project goals.
• Regulatory Compliance: Maintain compliance with all regulations and standards, both internally and with contractors.
• Continuous Improvement: Assess project outcomes and implement innovative solutions for greater efficiency.
• Collaboration: Work closely with the team, contractors, and lab partners to ensure soil sample efficacy and compliance.
• Team Leadership: Lead a small, dedicated team, ensuring project milestones are met within budget and timelines.
• Training and Development: Organize training sessions to equip staff with the necessary skills and knowledge.
• Wellbeing Initiatives: Implement strategies to support the wellbeing of the team and the work they do.

• Experience in procurement and contract management processes.
• Field operations experience, such as soil coring, is highly desirable.
• Background in agricultural operations or project engineering is advantageous.
• Exceptional communication skills, particularly in negotiation and partnership development.
• Ability to work autonomously with meticulous attention to detail.
• Proven experience in managing robust workplace health and safety settings.
• Demonstrated ability in leading teams and fostering a positive workplace culture.
• Knowledge of Australian carbon regulations is a significant advantage.

• Personal Learning Budget: Support for professional development and continuous growth.
• Flexible Work Environment: Options for remote work to support work-life balance.
• Impactful Work: Contribute to global efforts in environmental sustainability and agriculture.
• Training and Development: Access to a personal development plan with ongoing training opportunities.

Why You Should Join Us:

At Loam, we’re tackling some of the most pressing challenges of our time with a passionate team dedicated to making a real difference. If you’re eager to apply your skills to a mission that truly matters, we’d love to hear from you.

Loam Bio is proud to be an equal opportunity employer, committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.