An opportunity has become available for an Employee Relations Manager to partner with business stakeholders and lead workplace investigations and effectively manage disciplinary matters relating to conduct and performance.

Strong problem solving and analytical skills combined with an excellent level of interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships and interact with a wide client base is necessary to succeed in this role.

The Employee Relations Manager will be working alongside the HR team, bringing a practiced approach to sensitive complaints and investigation handling in the ER space. This role will be reporting to the General Manager Human Resource.

Responsibilities & Duties

• To effectively manage all matters and complaints.
• Manage and conduct investigations, this is inclusive of developing investigation and risk plans, securing evidence, interviewing witnesses and drawing objective and fair conclusions, preparing reports and maintaining accurate records.
• Provide employee relations advice, and complaint handling and case management support to senior leaders, line management, human resources, and ideally dealing with employee unions.
• Liaise with diverse stakeholders, build strong relationships and interact effectively with a wide client base.
• Provide high level guidance and influence outcomes.
• Operate strategically in a HR context, exercising high levels of problem solving and analytical skills.

Skills & Experience

• Extensive experience providing employee relations advise and providing case management support to stakeholders at all levels.
• High level interpersonal and negotiations skills.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

We are seeking a seasoned Director of Operations - Strategy and New Ventures to join our leadership team at Minor Hotels.

This strategic role will work closely with our Directors of Operations and Cluster General Managers to lead the development and execution of initiatives that drive operational efficiency and excellence across our hotel portfolio. The ideal candidate will be an influential leader, playing a critical role in aligning organisational goals with customer satisfaction and the optimal use of resources, while identifying and implementing high-level solutions to complex organisational challenges.

Key Responsibilities Include:

• Lead the development and execution of strategic objectives, ensuring alignment with overall business goals and customer satisfaction.
• Collaborate with senior leadership to address key organisational and operational challenges, recommending strategic solutions that enhance long-term business performance.
• Evaluate and redesign systems and structures at a strategic level to increase efficiency and organisational effectiveness.
• Engage with senior management and staff to review current operations, identify inefficiencies, and drive transformative changes that enhance workflow and resource management.
• Provide high-level guidance on organisational structuring, process improvements, and system enhancements to maximise efficiency.
• Oversee the analysis of workflows, organisational structures, and job functions, preparing comprehensive reports and strategic proposals to improve operational performance.
• Develop and present strategic recommendations for procedural revisions, structuring, and optimised resource allocation, focusing on scalability for new properties in the pipeline.
• Partner with Directors of Operations to develop and implement procedures for new property acquisitions, ensuring the seamless integration of operational standards and efficiencies into new properties.
• Take a lead role in driving the implementation of approved recommendations, managing change initiatives, issuing revised procedural guidelines, and ensuring organisational alignment.
• Continuously monitor operational performance, advising senior leadership on deviations from standards and identifying further opportunities for efficiency and growth, particularly in relation to property expansion.

Approved Sponsor: Oaks Hotels & Resorts Suites

Expected hours: 38 per week

Location: Level 10, 316 Adelaide Street, Brisbane QLD 4000