Join Naked Wines as a Wine Operations Manager!

Naked Wines is at the forefront of the wine industry, bridging the gap between passionate winemakers and enthusiastic wine drinkers. As our Wine Operations Manager, you'll play a pivotal role in ensuring the seamless flow of operations that support our mission to provide outstanding wines at fair prices.

Your leadership will help manage the logistics of wine production, from vineyard management to bottle delivery, ensuring our Angels receive the best wines possible. This position offers a fantastic opportunity to make a significant impact in a vibrant, entrepreneurial culture.

Your Purpose:

You will oversee the day-to-day operations related to wine production, quality control, and supply chain management. Your efforts will ensure that our products meet Naked Wines' high standards, delighting our customers and supporting our winemakers. This will be a 9 month Maternity Leave contract with a preferred start date of February 2025.

The essence of this role is communication with and support for our Winemakers and the administration of wine operations. This role reports directly into the Head of Wine.

Supplier communication and Operations

• Day to day relationships with winemakers, supporting on winemaker portal & enablers. Be the main point of day to day contact for the winemakers for queries and system support 
• Assisting Winemaker’s with ongoing queries around purchase orders, samples, delivery changes.
• Managing Wine Production schedule; Confirming bottling schedules,  following up samples for tasting and photography, following up product files for system sign off. Sending sample approval & volume approval to winemakers to pass onto ops for shipment
• PO ReApprovals/Approvals in Global; Weekly session with MD in explaining reasoning behind reapprovals requested to ensure PO is moved to approval status for payment to supplier in time
• Work cross functionally internally to make sure everyone is informed about key winemaker and product updates
• New Wine Notifications; Weekly (or as required) templated email to winemakers outlining new wine going live date to encourage posting to Angels on Wall and socials about the release
• Co Marketing program: Monthly creation, reporting, contacting on program requirements to winemakers to ensure PO is moved to approval status for payment to supplier in time
• Management of Winemaker Help Desk: Help Hub by keeping it up to date with SOPs, contact and team information

QA Process Support, Wine Time and other wine projects

• QA Tasting support: Sorting samples, filling WQB&T, sending approvals.
• Ordering secondary QA Wines (Low BIA) sorting and scheduling for head of wine 
• Assist Head of Wine in creating Fine Wine Club Packs & Christmas Collection
• Selection of Wines/Winemakers for annual tasting tour and main point of communication to Winemakers. Supporting team in organisation of the tour

• Wine Time: Scheduling, ordering, set up, running and post wine time quiz

Internal Stakeholders

• Reporting directly to the Head of Wine, this role provides a support function.
• Working closely with Wine Planning/Logistics to ensure efficient flow of product
• Working closely with the Merchandising and Marketing team to enable timely promotions of wine and winemakers.

Strong commercial / analytical skills

• Analyse pricing benchmarks and create reporting
• Prepare for, participate in and document commercial agreements and conversations.
• Manages Wine Tender processes
• Work across the winemaker portfolio to unlock collective buying opportunities  & guide winemakers along the journey
• Engage winemakers bi-annually to review portfolio performance, flag risks and provide best practice recommendations
• Supports the Annual Buy Plan Administration
• Able to implement and optimise processes

Wine Industry Experience regarded  

• Passionate about wine 
• WSET 2 minimum or relevant wine QA experience 

• Confident in industry / relationships / knowledge - local Australian wine- buying (and growers) 
• Knows industry well enough to be credible, confident BUT open to looking at new ways & more collaborative approaches.

• Attractive Salary Package
• Opportunity to work with the wider global wine team
• A regular wine allowance
• Weekly wine tastings
• Opportunities to meet the winemakers AND to travel to vineyards

An opportunity has become available for an Employee Relations Manager to partner with business stakeholders and lead workplace investigations and effectively manage disciplinary matters relating to conduct and performance.

Strong problem solving and analytical skills combined with an excellent level of interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships and interact with a wide client base is necessary to succeed in this role.

The Employee Relations Manager will be working alongside the HR team, bringing a practiced approach to sensitive complaints and investigation handling in the ER space. This role will be reporting to the General Manager Human Resource.

Responsibilities & Duties

• To effectively manage all matters and complaints.
• Manage and conduct investigations, this is inclusive of developing investigation and risk plans, securing evidence, interviewing witnesses and drawing objective and fair conclusions, preparing reports and maintaining accurate records.
• Provide employee relations advice, and complaint handling and case management support to senior leaders, line management, human resources, and ideally dealing with employee unions.
• Liaise with diverse stakeholders, build strong relationships and interact effectively with a wide client base.
• Provide high level guidance and influence outcomes.
• Operate strategically in a HR context, exercising high levels of problem solving and analytical skills.

Skills & Experience

• Extensive experience providing employee relations advise and providing case management support to stakeholders at all levels.
• High level interpersonal and negotiations skills.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.