About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Transport Administrator / Customer Service Officer to join our team in Murarrie

• This is a Full time, Permanent Role. The working hours for this role are 10:00 – 18:00  

• Manage customer and client freight queries with key clientele  

• Respond to phone calls and emails from customers and resolve queries in a prompt manner

• Follow up customer and customer store calls to ensure delivery and pick-up times are met

• Using our systems and software to complete routing tasks, in order to organise driver runs and align them to our delivery deadlines

• Extract data from spreadsheets in order to coordinate our driver runs

• Use your knowledge of the Brisbane region to organise drivers and coordinate runs effectively and efficiently

• Reschedule any urgent deliveries directly with customers and re-route drivers where necessary

• Support our drivers when required to ensure high levels of fleet presentation

• Utilise our systems to complete administration and data entry tasks

• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.

• Educate customers on how to use our self-service platforms effectively.

• Manage various spreadsheet trackers, reports and other compliance documents in order to cleanse, update and maintain them on a regular basis

What you’ll bring

• A high attention to detail

• Strong Data Entry Skills

• A sense of empathy and a passion for Customer Service

• The ability to prioritise tasks efficiently

• A strong attention to safety

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

JOB DESCRIPTION

About Team Global Express/TGE (formerly TOLL Group):

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

It’s a really exciting time to be joining TGE, investment in our business is currently unprecedented as we continue to expand our portfolios.

What you’ll do as an Operations Supervisor:

As an Operations Supervisor you will be responsible for all aspects of safety, performance, and resourcing and team leadership for specified operational areas and/or operational processes. This includes overseeing all activities and resources associated with the branch to achieve agreed objectives, optimising profitability, and business efficiency with a strong customer focus, in a safe and socially acceptable manner. 

Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. This position plays an important role in achieving daily KPI’s and identifying/actioning process improvements, along with engaging support from other functional leads. 

Please note hours – M-F, 5am-2pm.

Please note shift allowance payable too. Why?

Every four weeks there will be a requirement to work both a Saturday and Sunday.

What are we looking for in an Operations Supervisor? What’s important? 

• 2+ years experience in a similar role (as described above) 
• Solid Microsoft Office skills (Word, Excel etc.) 
• You're enthusiastic, motivated, show initiative and can multi-task 
• Problem-solving and commitment to continuous improvement 

Why TGE?

• Recognised by LinkedIn as being one of the top 10 Australian companies to grow your career (2023)
• Competitive salaries, 82% of our employees considered salaries competitive/high (Seek)
• Up to 14 weeks paid primary carers parental leave
• Superannuation for unpaid parental leave up to 12 months (additional 6 months for extended care)
• TGE employs 57% more females than the national average within the logistics sector
• Work180 Endorsed ‘Employer for all Women’
• Purchase of Leave options
• Novated Lease options
• Superannuation salary sacrifice options
• Uncompromising dedication to the safety of all our employees
• Staff discounts via the likes of Coles Express, G’Day Rewards, Officeworks & Hertz etc.
• Onsite/End of Trip Amenities (Parking, café, breakout rooms, showers, change rooms, lockers etc.)
• Excellent career development/advancement opportunities/free access to Skillsoft Percipio Learning
• Of the 2000+ roles we placed last year alone, 24% were filled internally
• Learning & Development, recently implemented our very own training academy
• Accredited Enterprise RTO, meaning we can deliver qualifications to our own employees 
• Employee Recognition & Rewards Programs
• We offer our staff an employee assistance program (24/7), encouraging well-being & mental health
• Nominated ‘Best Carrier’ (NORA Solution Partner Awards)
• We were the official logistics partner for FIFA’s Women’s World Cup 2023
• Supported by Allegro Funds (Australia’s largest transformation private equity firm)
• Our sector is very secure, much sought after, growing, and worth over $115 billion AUD every year
• Awarded ‘Leader within Environmental, Social & Governance (ESG)’, by the Australian Logistics Council
• Strong Corporate Social Responsibility (CSR) business model

Seeing responsibilities and competencies laid out on paper can be sometimes confronting, imposter syndrome can creep in and mess with your confidence. 

At TGE there is no such thing as the 'perfect candidate’.

Please apply if this is a role that would make you excited to come to work every day!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

• Lead, manage, and mentor a team of Operations Specialists as they run the day to day operations of WA markets.
• Engage and manage key external stakeholders, including local councils and community groups, to ensure alignment with regional regulations and to foster strong community relationships.
• Collaborate with Beam’s central operations team to develop and implement processes and strategies across your markets.
• Collaborate with cross-functional teams to align operations with overall company objectives.
• Oversee the Profit and Loss management for each market, ensuring optimal financial performance and accountability. Implement strategies to maximise revenue and control costs.
• Monitor market performance, identify areas for improvement, and implement corrective actions.
• Manage budgets and forecasts, control expenses and ensure financial targets are met.
• Lead process improvement initiatives to enhance operational excellence and grow e-mobility in Western Australia.
• Foster a culture of continuous improvement and innovation within the team.
• Ensure compliance with legal and company standards in all operational activities.

Qualifications

• Bachelor’s degree 
• At least 3 years of experience in environments such as management consulting, finance, and fast growing startups
• 1-2 years of experience managing people across multiple teams. 

Skills and Experience

• Strong communication and organisation skills; distilling and communicating information effectively  to stakeholders and staff  is a cornerstone of this position.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent interpersonal skills, capable of building and maintaining strong relationships.
• You are a do-er; You are not afraid to get into the weeds of operations, whether it’s jumping in the van, moving vehicles, working at our warehouse. Everyone is part of the Beam team.
• Analytical mindset; you use data to support your decision making and bring sound business judgement
• Self-starter with a can-do attitude; able to take initiative in a constantly changing work environment
• Experience with creating and optimising processes 
• Strong Excel skills; relevant industry and SQL experience is a bonus

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.