The Cloud Operations Team are central to how Nine uses cloud technology, and are the primary point of contact within the Platforms function regarding anything cloud. You’ll be leading from the front in building out Nine’s cloud security posture and policies, monitoring and alerting tooling, as well as managing cost controls (FinOps) and vendors. 

You contribute to a learning-oriented workplace culture, being curious about the world
around you, seeking new ways to explore and bring new thinking and practices to bear
within your team. You remain open to learning new technologies and techniques, and finding creative ways to leverage this knowledge to further team goals.

You work in partnership with various product teams and practices enabling them to conduct rapid, stable, secure and repeatable deployments on Cloud and Kubernetes at scale.

You are structured and methodical in your process and have demonstrated skills building and delivering support services for 24/7 systems.

Day to Day, you will: 

Enabling your team:

• Assist the team in a hands-on capacity as required
• Work with stakeholders to provide technical solutions to problems or issues
• Act as a enabler, removing roadblocks to progress as needed
• Work with team members to guide solutions towards business and technology goals
• Drive the continuous improvement of processes and ways of work to improve team capacity and capability

Technical Leadership:

• Drive adoption of best practice and best in class technology
• Remove single points of failure by cross-skilling staff and making sensible, strategic resourcing decisions
• Always be on the lookout for products, solutions and enhancements which address current or perceived future business problems

Drive high performance:

• Provide one on one feedback, career advice and coaching for your team members
• Communicate openly and be the voice of the business within your team, keeping them informed of and working towards the business vision & goals
• Participate in hiring and other HR processes affecting your team where needed
• Mentor team members to create a highly motivated, coherent, and cohesive culture which rewards high performance

• Spearhead NRMA’s growth by strategically identifying new business opportunities and expanding market presence

• Know you belong, working for an Employer of Choice and iconic Australian brand

• Enjoy flexible working arrangements and career development opportunities 
   

What you’ll do

Play a pivotal role in driving NRMA Roadside’s growth by strategically identifying new business opportunities, expending market presence and nurturing client relationships; across our battery and towing divisions. 

• Develop and execute innovative battery and towing sales strategies and continuous improvement initiatives to drive customer growth and penetration of emerging markets. 

• Develop business plans, proposals, and partnership agreements with defined key performance indicators to drive sales growth and customer retention; across CSC networks, B2B Accounts and NRMA Group businesses. 

• Cross-collaborate across NRMA group businesses to develop and optimise a unified sales journey for battery and towing services. 

• Support the development, rollout, and scaling of proof of concept initiatives to transition successful projects to business as usual operations. 

• Maintain comprehensive knowledge of industry trends and market dynamics in battery sales 

• Foster robust relationships with internal and external business partners to drive budgeting, pricing strategies, and product development. 
   

What You’ll Bring 

• Proven track record of success in business development, with 5+ years of relevant experience.  

• Strong knowledge of business development within mobility and related industries and the ability to understand client needs.  

• Background with managing national customer base with a blend of BDM and account management experience 

• Proven experience in building and implementing strategic sales plan to target new customer channels 

• Exceptional communication, negotiation, and presentation skills 

• Ability to work independently and as part of a team in a fast-paced environment 

• Proficiency in CRM software and sales automation tools 

• Results-oriented mindset with a focus on achieving and exceeding sales targets 

• Strong networking and relationship-building abilities 

• Ethical and professional conduct in all business interactions 

• Strong business acumen and a results-oriented mindset, with a focus on driving cost savings, process efficiencies, and supplier performance improvement.   
   

What’s in it for you?    

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  

• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  

• Discounts on all NRMA insurance products including car, home & travel  
   

Know you Belong   

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  

• Certified as a Family Inclusive Workplace  

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!  

Position Summary: Reporting directly to the People Partner, the People Advisor collaborates with the People Partner to provide guidance and support to both employees and team leaders across a diverse range of HR-related issues within their portfolio and business unit, supporting Montu’s aligned end-to-end people partnering model. This role encompasses supporting the People Partner with cyclical HR processes, providing general process and policy advice, supporting non-complex employee relations matters, supporting HR and portfolio projects/initiatives, and ensuring alignment with the people needs of the business.

Key Responsibilities:

• Act as a trusted advisor to employees and team leaders within the relevant portfolio, providing guidance on performance management, leave management, employee relations, policy interpretation, and other HR-related matters.
• Support the People Partner and portfolio team leaders in setting objectives, conducting performance evaluations, and addressing performance, attraction and retention concerns within the portfolio
• Conduct meetings with stakeholders within the portfolio to cultivate collaborative relationships with front-line team leaders, fostering cooperation and commitment to people strategies and programs.
• Ensure compliance and consistency with Montu’s policies, legislation, and internal procedures in HR activities.
• Support the People Partner to identify and implement HR initiatives in collaboration with stakeholders to enhance performance aligned with organisational objectives, with a focus on continuous improvement.
• Support People Partner with change management initiatives, including executing change management plans that may include analysis, communication, training and stakeholder engagement strategies.
• Design, implement, and manage performance and disciplinary or development processes within the portfolio to support the business unit and People Partner, ensuring alignment with the business unit, organisation and people departmental goals, requirements, and policies.
• Participate actively in the development, implementation, and review of HR policies and procedures and wider People Team projects, aiming to enhance efficiency and effectiveness across the organisation.
• Collaborate with the People Operations team to process updates and changes to employees and departments, and implement new processes to support the business unit’s people needs or initiatives 
• Provide coverage across portfolios where required, ensuring continuity of HR support and services.