Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

 

The Nuts and Bolts

We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit ​each individual’s needs!

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Why You Want to Join Us – Our Team and Culture,Benefits, Career Growth and Flexibility

We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

• SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.

• BENEFITS – We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!

• DEVELOPMENT – Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.

• OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
• FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
  

About the Role, and Why it is a GREAT Step for You!

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

What You Will Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

About You

• Around (near or over) 2 Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

What are you waiting for! If you are ready to make a difference in Australasia's largest homegrown technology company then apply within today!

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation 

Melbourne, Australia

#QuantumSensing

Nomad Atomics is on a mission to make the broad uptake of quantum sensing a reality and simultaneously push the limits of our field beyond what we think is possible. We are building the world’s most advanced fit-for-purpose quantum sensors to allow us to see the world like never before.

Our team is made up of leaders in the quantum sensing field. We believe the time for commercial quantum sensing has come, and we are determined with making it happen.

We are growing here at Nomad Atomics – FAST. We are searching for people who want to finally take the commercial sensing game into the modern era of technology.

Who you are

You are a voracious learner, a problem solver, and a doer. Be ready to do almost anything and just get stuff done! You are driven by building things from scratch with a jack of all trades mentality. You are fascinated by emerging technologies and excited help build a company with ground-breaking ideas.

You are looking for a role to take your skills and implement them in a fast-paced start-up environment. It’s ok if you don’t have significant experience or are new to the commercial sector, we are all in this together. If you’re anything like us, you love a challenge and use your skills and creativity to solve anything that come your way.

Your role

Working hand in hand with the co-founders, this role engages with all parts of the business, from administration, HR, finance, operations, to technical staff, translating technology development to real world applications and customers.

Under the broad direction of the co-founders you will:

·         Manage day-to-day financial tasks, such as paying bills and issuing invoices.

·         Monitor spending and provide insights for better financial budgeting and forecasting.

·         Ensure the business meets all regulatory requirements and has necessary insurance.

·         Tracking and recording of statistics for the engineering department and business development teams.

·         Prepare accurate reports for the board and founders.

·         Implement effective recruitment, development, appraisal, compensation, and retention schemes.

·         Ensure the team has the needed facilities, equipment, and software.

·         Schedule appointments, arrange travel schedules and reservations, supervise calendars for the team.

·         Assist with external communications.

Your Skills:

It’s not about specifically where you have come from nor what qualifications you have. What truly matters is that you are an impossibly fast learner with skills like:

·         Bachelor’s degree in finance, business administration, or related field.

·         Experience in operational finance, and financial management.

·         A willingness to step outside your comfort zone to acquire new knowledge and skills.

·         Demonstrated strong sense of curiosity and a genuine passion for continuous learning.

·         Ability to embrace ambiguity and demonstrate a willingness to acknowledge and explore unknowns.

·         Self-motivated and works independently while fostering effective collaboration within cross-functional teams

The nuts and bolts:

The role is full-time and based in Melbourne, Australia.

We have the flexibility to work from home from time to time, but the in-person interaction with our tech team will be critical.

We offer a competitive salary, employee share option package and opportunities for professional growth and advancement.

Must have current full working rights in Australia.

If you think you’re right for the role, but don’t have some of these skills, reach out – we’d love to talk anyway.

Aged Care Registered Nurses (Full-time)
Residential Aged Care | Full Time

Signature Care presents an exciting opportunity to shape the service delivery of aged care into the future during a period of significant change.

ABOUT THE COMPANY:
Signature Care is a family owned and run aged care provider with a holistic focus on community, individual well-being, and a culture of respect and dignity. We have been caring for families for over three decades, and are proud of the unique residences offered to the community.

OUR REGISTERED NURSES:
We are currently seeking aged care experienced and qualified Registered Nurses to support our state-of-the-art aged care residence based in Tinana, for morning, afternoon and night shifts.

The salary for this role is between $88,000 - $100,000 depending on shift times and allowances.

New graduates are more than welcome to apply as well.

We are looking for people who will strive to maintain and enhance the health and well-being of our residents while offering them dignity, safety, and independence.

To maintain this attentiveness to our residents, we aim to support your well-being and ensure a happy and safe work environment

SKILLS & REQUIREMENTS FOR THE ROLE:
To be considered for this role, ideally we are looking for:
An understanding, empathy, appreciation and the ability to promote the values and ethos of Signature Care
Current unrestricted registration with AHPRA
Demonstrated aged care experience preferred
The ability to work as part of a team and promote education and leadership in aged care
Understanding of and commitment to continuous quality improvement
Experience in assessments and developing care plans
An understanding of Aged Care Quality Standards
An understanding of Australian National Aged Care Classification funding model
Demonstrated organisational and time management skills
Demonstrated well-developed computer and documentation skills

EMPLOYEE BENEFITS & WORK CULTURE:
Our vision has always been to provide high quality homes accessible and inclusive to every person, and which encourage independence and best practice in models of service and care. By maintaining an inclusive and vibrant work culture, we can also make sure we have a warm and comfortable home for our residents.

Our staff’s health and wellbeing are important to us – which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life.

Come and join our friendly and supportive Signature Care team that offers:
Permanent Full Time position - with either morning, afternoon or night shifts available
Above Award salaries
Employee Benefits, including awesome staff discounts to retailers
State-of-the-art technology
Supportive environment in a quality clinical framework
New, fully equipped residence
Opportunities to up-skill and further your career
On-site parking
Ability to work close to home
National career opportunities at other Signature Care homes

Job offers will be subject to a National Police Check and evidence of Covid-19 vaccination status

Our host employer Moorabool Shire Council are seeking an Operations Administrator Trainee to join a team of likeminded and motivated professionals based in Ballan. THE ROLE:

General administrative tasks across the service unit (assisting with keeping records, fuel smart fill monitoring & all relevant data bases up to date, assist with providing word processing, assist with fortnightly uploading of payroll).
Assist in keeping spreadsheets and other internal documents up to date.
Preparing and distributing internal emails and/or posts.
Preparing purchase orders and requisitions.
Other general administrative duties as appropriate to the role.

THE CANDIDATE

Adaptable mindset.
Enthusiastic about learning with a proactive approach.
Collaborative team member and ability to follow instructions.
Someone who is looking to build their career in administration and learn about functions within the Council's Operations team.
Ability to pass a National Police Check.
Ability to successfully pass pre-employment medical checks.

THE OFFER:

Receive a Certificate III in Business
Monday to Friday, 38-hour week
On-the-job learning in a supportive and dynamic environment
Weekly pay cycle

HOW TO APPLY: Make this the year you launch your career and set the path to success! Apply Now! Any further enquiries, please don't hesitate to contact Daisy - [email protected] . MEGT (Australia) is a Child Safe and Equal Opportunity employer committed to child safety and providing a work environment that values diversity and inclusion. To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.

• Identify operational requirements and opportunities for improvement.
• Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery 
• Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
• Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
• Develop key metrics to measure success through operational data and information.
• Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
• Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
• Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
• Analyse and provide solution to system issues to improve stability and prevent incidents.
• Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
• Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
• Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
• Respond to incidents within the MHG environment as part of the Incident process.
• Support effective change management practices.
• Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
• Put in place automation of the operating procedures and monitoring capabilities.
• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards and ITIL processes.
• Collaborate with the project teams to review or inspect work to guarantee their quality.
• Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
• Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
• Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
• Function as an effective, positive team member
• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Thales Australia is a leading provider of cutting-edge defence and security solutions and supplies and sustains a range of products for the ADF - including munitions, weapons, optronic, protected vehicles, mission packages, and command, control, communication and computer systems.

The Thales Australia Guided Weapons, Space and Hypersonics team, is seeking to appoint a Principal Technical Advisor – Propulsion Systems to join the team to play a pivotal role in shaping the future of an Australian solid rocket motor propulsion industry for defence applications.

Thales Australia is a key participant in the Government’s Guided Weapon & Explosive Ordnance strategy. This will see Australia domestically manufacture, design and develop solid rocket motors in support of the Australian Defence Force requirements. Thales Australia is working collaboratively with the Government and international weapon systems manufacturers to support and enable this domestic industrial capability ambition.

The Principal Technical Advisor – Propulsion Systems will bring their knowledge, skills and experience from solid rocket motor design, development and manufacturing to bear in supporting Thales Australia’s emerging design, test & evaluation, and industrialisation programs..

Responsibilities:

Provide expert technical advice and supervision to leadership, bids, project and production teams on military solid rocket motor propulsion systems design, development and manufacturing.

Monitor, advise and influence the engineering environment (process, practices and tools) consistent with the applicable rules, and particular necessities of propulsion systems program and bid needs.

Contribute as a leader of the Guided, Space & Hypersonics team to influence decisions, improve performance, operate safely and sustainably, and effectively manage risk in bids, projects and production activities.

Act as Product Design Authority or Project Design Authority for relevant propulsion related projects or products.

Lead technical development of engineering staff at all levels to deliver sustainable uplift in technology and industrial competency and capability.

Collaborate with cross-functional teams to drive innovation, solve complex challenges, and ensure the highest level of propulsion performance and meeting requirements of defence applications

Requirements:

Tertiary qualified in Aerospace Engineering, or other suitable discipline

Extensive experience in solid rocket motor propulsion designing, analysis and testing

Proven track record of successful project leadership and technical advisory roles

Proven and effective leadership skills

High level of interpersonal and verbal communication skills as well as the ability to lead and inspire multi-disciplinary teams

As part of our commitment, we offer:

Visa sponsorship and relocation packages available

Salary packaging includes healthcare and bonus payments

Recognised leader in reservist employee support

Leading leave policies

Growth and Development opportunities

Study Assistance

Employee discounts

Gym Membership (Fitness passport)

ThalesFlex – flexibility working is our everyday

Family Support through our partnership with Parents at Work

Good to Know

A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

Prior to offer you’ll complete a pre-employment police and medical.

#LI-LF1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

About Us

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne Online.

Swinburne Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At Swinburne Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What you will do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What we can offer you

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who are we looking for?

We are looking for candidates who have experience with psychological testing and evaluation. You must be proficient and confident in teaching factor analysis.

• You will hold a postgraduate qualification (Masters or PhD) in Applied Statistics or similar
• You will have a minimum of 3 years industry experience
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply via SEEK with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with Swinburne Online.

Your new company Join an innovative Australian ASX listed company focussed on leading edge technologies across multiple markets. Based in Southern Sydney, our client offers a collaborative working environment and the chance to grow and learn new skills along the way. Your new role Reporting to the CEO and working closely with the CFO, this role involves coordinating and overseeing the site operations, ensuring that they are executed safely, efficiently, and in the most cost-effective manner in accordance with approved plans. The responsibilities of this diverse role include supporting project execution and delivery, designing and implementing operational management systems processes and best practices, hiring, on-boarding and training new employees, facility management, resourcing planning, regulatory oversight, IT management, and WHS.

Responsible for the day-to-day operational management of the site facility. Ensuring the facility meets safety, technical and commercial requirements
Together with a leadership team, provide strategic planning for the delivery of the company's projects and goals.
Ensure all operations are executed in an appropriate, safe, compliant and cost-effective manner
Develop, implement, and maintain budgets and resource allocation plans
Focus on continuous improvement at all times with respect to operational management systems, processes and implementation of best practices
Contribute to technology development planning and programming, ensuring that operational requirements align to agreed milestones and deliverables
Together with a leadership team, contributing to the completion of project deliverables on time and budget
Work with the Regulatory Manager, establish and maintain a positive relationship with regulatory and stakeholder organisations
Ensure operations are at all times conducted to ensure full regulatory compliance in relation to security and safeguard obligations


What you'll need to succeed

Master's degree in business, Operations Management with relevant qualifications in engineering or science discipline
Career experience within a manufacturing or scientific industry, with hands-on operational knowledge
Experience managing multiple technical departments
Project management knowledge and experience; planning, designing, execution and management of required tasks
Ability to identify and execute key projects through to completion with a continuous improvement focus
Commercially astute with the capacity to identify business risks and implement mitigation methods
Ability to anticipate potential problems and contribute to identifying innovative solutions
Leading technical teams to achieve project milestones and deliverables
Ability to communicate effectively in both verbal and written communications, with a collaborative working style
Be an Australian citizen and can obtain a security clearance

What you'll get in return

$180,000 - $200,000 + Super
Work with the latest technology on innovative projects
Newly formed role with the ability to make a real difference from day one

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email through to [email protected] . For a confidential conversation, you can call us now on 02 8062 6172. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.

Fast paced customer service focused position
Modern offices and work close to home - easy parking onsite
Growth and values based organisation - stable employment

About Us Our Client offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs. We are seeking an enthusiastic individual with a strong customer service background to join our service team as a Service Advisor . About the role As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. Key Responsibilities:

Taking a leading role in driving an outstanding customer experience
Organising bookings and service enquiries
Answering customer enquires via email, telephone and face to face
Managing, maintaining and growing customer relationships with fleets of all sizes
Identify any additional service requirements and document them accordingly
Liaise with workshop controller to ensure all work is carried out in the allocated time frame

Ideally, the successful candidates will have the following:

Strong customer service background
Excellent communication, organisation, and interpersonal skills
Team attitude and ability to problem solve
Commitment to delivering an unparalleled level of customer service
Ability to prioritise and remain organised

What's in it for YOU:

Ongoing training and development
Long-term employment with career development and progression
Work with global brands
Onsite parking
Attractive salary based on experience
Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Our people love to work for us, here’s why! 

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner! 
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD. 
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion. 
• Learning and development including internal and external training programs to build your career skills. 
• An inclusive and diverse workplace culture centered on health, wellbeing and fun. 
• The ability to salary sacrifice for their very own BlueRock shares 
• Gym membership after one year of tenure and mobile phone allowance after 6 months! 
• We have our very own BlueRock public holidays to give our people the day off, on us! 

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!   

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected]. 

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. 

For this role, only candidates with the eligible right to work in Australia will be considered. 

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.   

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.