We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

As a Front Office Welcomer (Porter), you provide the initial welcome and the final “au revoir” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.

You will be responsible for:

• Offering a warm welcome and farewell to our guests

• Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction.

• Parking and retrieving guest vehicles

• Delivery and collection of guest luggage

• Assisting guests with directions and other enquiries

• Delivering personalised service with passion and professionalism

• Ensuring the highest level of security for guests’ luggage and vehicles

We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Are you an experienced Fund Administrator with a keen eye for detail who is wanting to further develop their skills within a dynamic team? 

As a Senior Fund Administrator at FNZ you will play a pivotal role within our teams, providing support to Fund Administrators and management over the day-to-day operations.

As a subject matter expert, you will support the team through providing advice on processes and procedures to ensures a high quality of service is maintained.

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Assists leadership team to deliver the service culture required to achieve organisational outcomes. 

• Assists with the day-to-day management of the team including resource planning and work allocation to meet agreed service levels. 

• Proactively works to ensure effective working relationships within the team and with those whom the team interacts with. 

• Assists with people management processes such as performance improvement plans.

• Performs quality reviews in line with established framework

• Works with individual team members to provide feedback and coaching on work items

• First point of escalation for feedback/escalations and assistance in the team

• Undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the team.

What are we ideally looking for in a successful candidate? 

• Minimum 5 years fund administration experience.

• Time management and the ability to prioritise.

• Experience in performing quality reviews and providing training and feedback to individuals

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by the 5th of April 2024.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

We are looking to appoint a Front Office Supervisor at our iconic Oaks Melbourne on William Suites property on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available. 

About the role:

• Guide & support the team in providing outstanding guest welcoming and experiences
• Act as a role model, sharing your expertise and continually inspiring the team
• Ensure daily tasks are completed accurately and in a timely manner
• Conduct guest arrivals and departures
• Resolve & respond to guest complaints in a timely and professional manner

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking to fill a Field Service Engineer position to join our Melbourne branch - based in the CBD and surrounds. The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the Victoria Service Team, you will ensure customer satisfaction through on site corrective and preventative maintenance on customer equipment reporting to the VIC Service Delivery Manager.

Previous experience in the print industry, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Requirements

To be qualified for this position, ideally your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.

• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

Strong verbal and written communication skills

Strong customer service skills

Excellent organisation and time management skills

Australian Work Rights are essential

Australian Driver’s License, Working with Children Check and Police Check will be required

Why Konica Minolta?

In this role you will be provided with a fully maintained company vehicle, phone and laptop.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]