We are looking for a Software Engineer to join our Acquiring domain.   

As a member of our Platform Delivery team, you’ll be responsible for developing, maintaining, and supporting applications and systems that support the business needs of the customer. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.  

In this role you will be responsible for:  

• Preparing technical specifications and program design documents to meet user requirements and functional specifications.  

• Performing analysis to support application and system design  

• Analysing, designing, developing and testing software solutions that meet user requirements according to approved IT standards and best practice methodology. 

• Adhering to architecture, design, implementation, and security standards and best practices. 

• Developing reusable software building blocks to enable faster delivery. 

Onlife is seeking a highly skilled and experienced Principal Software Engineer to join our dynamic team. As a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform and driving the success of our software development initiatives.

Your key responsibilities will include:

• Architecting and developing major system components, ensuring scalability, performance, and maintainability;
• Leading the design and implementation of software features and capabilities, collaborating with cross-functional teams and stakeholders to gather requirements and provide technical insights;
• Mentoring and coaching the engineering team, providing guidance on best practices, software design principles, and coding standards;
• Conducting code reviews and providing constructive feedback to ensure high-quality code;
• Identifying and evaluating emerging technologies and tools to enhance the efficiency and effectiveness of software development;
• Driving the adoption of best practices and standards, ensuring consistent use of software engineering methodologies across the team;
• Working closely with product managers and stakeholders to align technical solutions with business goals and customer needs;
• Researching and implementing new algorithms and techniques to enhance the performance and functionality of the application;
• Contributing to the continuous improvement of the development process, including CI/CD pipelines, automated testing, and deployment strategies;
• Develop and document technical specifications, API’s and design documents; and
• Mentor junior engineers, fostering a culture of knowledge sharing and continuous learning.

• Extensive experience in software development;
• Proven track record of designing and developing scalable, high-performance software solutions;
• Strong understanding of software architecture, design patterns, and best practices;
• Excellent leadership and mentoring skills, with the ability to guide and inspire a team of engineers;
• Ability to collaborate effectively with cross-functional teams and stakeholders, including product managers and designers;
• Deep knowledge of open source frameworks and libraries;
• Proficiency in writing clean, maintainable, and well-documented code;
• Strong problem-solving and analytical skills;
• Excellent communication and interpersonal skills;
• Strong knowledge using Python, Python frameworks and Python Libraries (bonus)
• Experience with machine learning libraries (bonus);
• Experience with DevOps practices (bonus);
• Experience with machine learning and/or geospatial technologies (bonus).

As an CX Engineer (IT Logistics and Workshop technician), you will provide support to Field Service delivery for device and common application technology. You will do this by fulfilling a range of tasks focused on maintaining a healthy supply chain to the field team.

In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role is located on site at a customer office South of Brisbane.

Your core responsibilities will consist of:

• Providing a Level 1 IT support service for all end user walk-ups
• Assist users by appropriately directing them to various additional support channels via established processes and procedures.
• Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
• Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks.
• Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
• Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
• Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock).
• Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge)
• Update process documentation (Knowledge Management)
• Ensuring all policies, procedures and work instructions are followed
• Other duties relevant to customer IT support as required.

About You

• A passion for hand-on IT in all forms
• IT certification – Cert IV Information Technology or similar (CompTIA A+)
• Possess strong written and verbal communication skills;
• Practical and demonstratable experience in end user device support
• Have a desire to improve processes and procedures.
• Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
• 2+ years’ experience in a customer service role
• 1+ years’ experience in IT role highly regarded but not necessary

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together!