Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

As a Professional Highways / Civil Engineer in the Sydney Highways Team, you will be responsible for contributing to the design and development of transport infrastructure projects.

You will work closely with senior engineers and project managers to deliver technical solutions that meet client requirements and design standards.

Your role will involve co-ordinating the evolution of the design, preparing technical reports, and ensuring project deliverables are met within specified timeframes.

What Will a Day in This Role Look Like:

• Technical Design: Engage throughout all stages of the project, including optioneering, strategic planning, conceptual design, detailed design, and construction support. Undertake highways/civil design such as geometric layout, barriers, signage, and line markings, ensuring compliance with project specifications and standards. . A basic understanding of other engineering disciplines such as pavement design, drainage systems, structures and utility coordination is also beneficial.
• Design Coordination: Collaborate with multidisciplinary teams and external stakeholders to ensure on time project execution. Coordinate design documentation and drawings with other engineering and drafting disciplines. Conduct quality reviews of design documentation and deliverables to ensure accuracy and compliance with project requirements.
• Site Visits: On occasion you may be asked to conduct site visits and inspections to assess project progress, review technical issues, and ensure construction activities align with design specifications.
• Professional Development: Continuously enhance your technical skills and knowledge through training and professional development opportunities, staying abreast of industry advancements and best practices.

As a result of a healthy project pipeline, AECOM’s Mining and Industrial team has an opportunity for a Structural Engineer with strong project management and technical experience to join the talented team based in Perth. Working as part of a dynamic, consulting environment, you will have the opportunity to work on a range of large multidisciplinary projects within the Mining , Refining, and Industrial sectors.

Our team of industry experts will support the development of your technical and project management capabilities, giving you the opportunity to work across all project phases from studies through to detailed engineering and execution. Working across mining, minerals processing, chemicals and refineries will give you a broad exposure and help build your career.  

What will a day in this role look like:

• Collaborate with industry leaders and technical specialists whilst working as part of a dynamic and consultative team on major mining projects both across Australia and internationally.
• Gain exposure to major mining, heavy industry or industrial operations projects across all phases of the project lifecycle from studies through to detailed engineering and execution.
• Actively participate in the preparation of technical reports and design documentation using your experience as a Structural Engineer i
• Utilising your relevant experience, assist with the development of our upcoming engineers and graduates by advising and mentoring the next generation of engineering consultants.
• Work closely with a team of multi-disciplinary engineers on large projects ensuring project quality, time and budget commitments are met.