• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end

1. Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
• Demonstrate basic knowledge of renal disease and how FMC products benefit patients
• Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
• Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
• Communicate all maintenance and repair actions for information to customer management as required.
• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
• Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
• Undertake other tasks as required

• Part-time 0.8FTE ongoing opportunity. Mandatory days will be Mon, Tues & Fri with the 4th day being flexible.
• Located at our Port Macquarie office + hybrid working arrangements (depending on business needs).
• Competitive salary + Super + Generous Salary Packaging benefits.
• No on-call roster so at the end of the day you will be able to switch off and enjoy a work-life balance. 

We are looking for an administration professional to support the provision of services to Older Adults delivered throughout EACH's NSW footprint.
In this varied role your responsibilities will include:

• Using Carelink+ and working with our case managers across our Port Macquarie, Newcastle and Campbelltown areas, you will be empowered to make sure that service delivery is rostered optimally for our clients.  
• Rostering internal and external Support Workers to in-home care services for clients. 
• Bringing your highly developed people and relationship skills, decision making abilities and exceptional organisational methods to effectively support and liaise with support workers, brokered agencies and older people to meet their needs. 
• Using your previous reception experience you will have the ability to respond to a high volume of calls.

For more information, please find the Position Description here. Or alternatively if you’d like more information please contact Bec Bartlett (Support Services Team Lead) at [email protected] or on 0255729100.

About you
If you're experienced in rostering and contract administration, enjoy variety in your day, and working closely a multidisciplinary team, then you might be the teammate we’re looking for!

The successful candidate will have:

• Previous rostering experience across a 7-day roster.
• You will possess strong computer skills and ability to adapt to other IT systems (experience with CareLink will be highly regarded).
• Demonstrated ability to communicate effectively with a diverse range of stakeholders, including sound negotiation, influencing and problem solving skills.
• An ability to learn quickly in a fast-paced environment will be critical in ensuring our clients are receiving a quality experience via our in-home service offerings for older adults across our Home Care and Short Term Restorative Care programs.