The newly created role of Medical Director, will provide strategic medical leadership and oversight to ensure the delivery of high-quality healthcare services. This role involves collaborating with clinical, operational, and administrative staff, developing and implementing clinical policies and procedures, and ensuring compliance with healthcare regulations.

As the Medical Director, you will play a key role in driving clinical excellence, patient safety, and operational efficiency. You will focus on innovative healthcare solutions and evolving specialisms, contributing to our mission of advancing patient care and optimizing health outcomes. Join us to lead the future of healthcare with cutting-edge practices and a commitment to excellence.

Key Responsibilities: 

• Provide medical oversight, expertise, and leadership to clinical programs.
• Ensure high-quality patient care through clinical protocols and guidelines.
• Promote evidence-based practices and continuous improvement.
• Drive clinical innovation and embrace technology solutions.
• Develop and monitor quality assurance programs for regulatory compliance.
• Oversee clinical audits, peer reviews, and performance evaluations.
• Ensure adherence to legal, regulatory, and accreditation standards, particularly in of S8 medications
• Contribute to the development and execution of the strategic plan.
• Analyze clinical data and trends to inform strategic decisions.
• Lead initiatives to improve patient outcomes and operational efficiency.
• Integrate technological advancements into clinical strategies.
• Foster collaboration between medical staff, administrative personnel, and stakeholders.
• Serve as a liaison between clinical teams and senior management.
• Communicate effectively with staff, patients, and external partners.
• Advocate for patient and practitioner safety in all activities.

Location: Based at our Ringwood East office on the lands of the Wurundjeri People

Contract: Maternity Leave contract until December 2024

Hours: Full-time 38 hours per week

About the Refugee Health Program

The Refugee Health Program supports people who are newly arrived refugees, refugees who have ‘fallen through the health care gap”, asylum seekers, and people from a “refugee-like” background who arrive on different visa types (e.g. student, spousal etc).  It comprises of a multidisciplinary team made up of General Practitioners, a Nurse Practitioner, Registered Nurses, and Bicultural Workers. The purpose of the team is to ensure people from refugee and asylum-seeking backgrounds are comprehensively assessed on arrival and a plan of care is developed to optimise their health and quality of life. This service helps to support people to navigate the health system and to work with providers across this system to achieve optimal health outcomes. We aim to deliver coordinated, person-centred, effective, and appropriate care to clients from a refugee and asylum-seeking background.

Position Overview

This is a fantastic opportunity to make a positive impact on the lives of our clients. Working in close collaboration with our team of Refugee Health GP’s, Nurse Practitioner, Refugee Health Nurses and Bicultural workers, you will provide comprehensive administrative support which will contribute to the smooth running of the program. This will include (but is not limited to) scheduling of appointments, booking interpreter services, supporting internal and external referrals to services, and supporting the team with general administration. 

Key Responsibilities

• General Administration: Provide broad administrative support to Clinical and Complex Care Services teams and programs.
• Customer Service: Respond promptly to internal and external enquiries, manage customer appointments, and support recruitment and retention activities.
• Documentation: Draft and contribute to various documentation including minutes, presentations, reports, and general correspondence.
• Compliance: Support compliance reporting requirements and ensure all organizational, funding, and legislative obligations are met.
• Project Support: Assist with project activities, ensuring meticulous attention to detail, effective tracking of actions, and logistical support.
• Stakeholder Communication: Communicate clearly and effectively with stakeholders across all levels within the Primary Care teams and programs.

Qualifications and Skills

• Education: Certificate III/IV in Business Administration or Allied Health Assistant is highly regarded.
• Administrative Skills: Well-developed skills with a strong focus on attention to detail and accuracy.
• Technical Proficiency: Confident using MS Office Suite applications.
• Customer Service: Approachable with excellent customer service skills.
• Autonomy & Teamwork: Ability to work independently and collaboratively as part of a team.
• Problem Solving: Strong organizational, prioritization, and problem-solving abilities.
• Communication: Confident and effective communicator.
• Personal Attributes: High emotional intelligence, personal resilience, and tenacity.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Tanya Stott at [email protected]

Why Join EACH?

• Compensation: Generous Salary Packaging benefits of up to $18,550  
• Impactful Work: Make a positive difference in the lives of individuals in our community.
• Supportive Environment: Be part of a supportive team committed to professional development and personal growth.
• Diverse Opportunities: Engage with a variety of tasks and projects that offer growth and learning experiences.

Who We Are

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. Our workforce comprises compassionate individuals ready to offer a wide range of services tailored to meet the unique needs of individuals from all walks of life. Join us in our mission and together, let's create meaningful change. 

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

Epworth Freemasons (East Melbourne) seeks an experienced Bookings Officer in a full time capacity. 

Reporting into the Patient Services Team Leader, this role will be responsible for the management of surgical and medical bookings into the patient management system. 

You will be required to work closely with clinical staff to ensure accuracy of the bookings to the Theatre Module to assist with planning. You will have a high level of understanding of health fund validation and the admission process to the hospital, and will assist patients, visitors, medical specialists with admission and discharge related enquiries. 

This role supports the Business Officers within the team and incorporates the administrative processing of patients prior to admission to hospital including registering patients on the hospital’s patient management system and scheduling of patient attendance.

You will provide excellent customer service both via telephone and in person and will play an active role in ensuring enquiries are answered and resolved in a professional and customer-centred manner.  

In this role you will liaise closely with doctors, secretaries, and patients, responding promptly to bookings enquiries, requests and general administrative duties.

Position Description        Inherent Requirements 

To be successful you will have:

• Excellent communication skills
• Previous experience in a theatre bookings role
• Strong computer literacy
• Excellent attention to detail
• Strong customer service focus
• Ability to cope under pressure and make informed decisions according to hospital needs

Previous administration experience in the health care sector, medical or health fund industry is essential.

About Epworth Freemasons 

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

The Administration Officer will work as part of the Aspect Practice team in the Aspect Autism Friendly (AF) team. The role works in partnership with non-autistic staff to provide administrative support to the team’s Autism Friendly Consultants and Executive Manager. 

Key Responsibilities:

• Sending template emails (i.e. pre-training session, post-training session) to gather or share relevant info with clients, and share with AF team
• Booking initial meetings between AF staff and client
• Developing Proposals based on notes from AF staff at Discovery Meetings
• Developing Agendas
• Booking in Calendars
• Booking Travel
• Helping to organise and advise staff of when and where to be, due dates etc
• Taking Minutes/actions
• Updating Salesforce regularly (i.e. contact info, adding products when proposals agreed, adding tasks, updating stages of projects, saving files)
• Liaising with finance for invoicing
• Keeping various lists (i.e. suggested improvements to a process or document) for review and action at a later date
• Helping to develop project plans/framework of various continuous improvement projects
• Using Salesforces to add client information, notes and run reports