What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

• 50% off Team Member Discounts on Accommodation 
• Stunning Resort Location in The Hunter Valley 
• Take a Step Up in Your Management Career 

Oaks Cypress Lakes Resort are currently seeking an experienced and dedicated Housekeeping Manager.  

Job Responsibilities:

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas);
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personal;
• Lead housekeeping team to provide an excellent cleaning service;
• Oversee daily on the job training for all cleaning employees;
• Maintain accurate financial, maintenance and inventory records.
• Lead the recrutiment process for your team 

We currently have a rare and exciting career opportunity for a professional and experienced Property Manager to join our supportive and collaborative MINT Residential team. We have several exciting projects in 2025 and beyond and are looking for a driven professional to join our supportive team on a full time basis.

Nestled in the heart of the Sydney CBD on Pyrmont Street, we are committed to fostering growth, driving innovation and prioritising your continuous professional development.

Key Responsibilities include: 

• Manage and maintain a portfolio of Oaks Hotels apartments
• Manage incoming rental enquiries, always providing exceptional customer service
• Conduct open, routine, entry and exit inspections as required
• Communicate effectively with tenants
• Draft and support in the administration of leasing and property handovers
• Address maintenance issues and liaise with tradespeople
• Utilise the console cloud program for effective property management
• Preform additional tasks as instructed by the National Senior Property Manager. 

The Bid Manager is responsible for leading a global team of bid coordinators to deliver high-quality, competitive submissions and client engagement content. This role focuses on ensuring design excellence, efficient bid processes, and effective resource management while driving continuous improvement across the business. Reporting to the Sector Operations Leader and the Head of Clients and Future Business, the Bid Manager collaborates with key stakeholders to strengthen Hassell’s ability to win impactful projects through distinctive and innovative bids.

The ideal candidate will bring creativity, exceptional organisational skills, and the ability to manage priorities and expectations across a fast-paced, global environment.

We are currently seeking an experienced, self-motivated and reliable Maintenance Manager to join our team at Oaks Boome Hotel.

This position will be responsible for overseeing all Maintenance & Facilities requirements for both properties. 

Key Responsibilities Include:

• Implement and drive the preventative maintenance program.
• Perform the role in a hands-on manner by undertaking any repairs and maintenance as required.
• Supervision of (but not limited to) electrical, mechanical, pest control, cleaning, fire protection, security control systems, hydraulic services and approved contractor works.
• Ensure WHS best practice at all times.
• Stock control, supplier management.
• Quoting, scheduling and managing of Capex Requests
• Assisting Hotel Manager with recruitment for the Maintenance department

Expected hours: 38 hours per week

Location: 99 Robinson St, Broome WA 6725

Annual salary range: $70000-$75000

Approved sponsor: Oaks Hotels & Resorts Suites

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a (Content Manager) to join our fast-growing (Global Marketing) team. Reporting to our (Head of Content, UK), working directly with an ANZ marketing team, you will be supporting the team on (content creation across all channels (owned, paid, events) with a key focus on (meeting objectives and supporting all content requirements for Australia and New Zealand).

This role offers the benefit of owning content requirements for the Australia/New Zealand market while working with a broader, global team. Within a local marketing team comprised of Marketing Manager, Designers and CX Leads, and alongside a local business of Product/Tech, Operations, Sales, and Finance, this role will deliver high quality content across an array of channels and objectives to support the ANZ business.

Key Responsibilities

• Deliver content to support Sales/Partner enablement including collateral, events, webinars, RFP’s (working with Marketing Manager)

• Deliver product content to support ongoing product development and launches, including ‘how to videos’, user guides, Help articles, internal enablement, paid content (Working with Product team)

• Manage customer communications including product/pricing updates, Incident communications, ANZ e-newsletters

• Manage communications for CLM program including Onboarding, Early Life, BAU, Retention and Closure emails (working with CX team)

• Act as a brand ambassador, working to the global Nuvei brand guidelines and tone of voice across all communications

• Own traffic management and briefings with designers for all Marketing briefs for ANZ

• Learn Microsoft Dynamics CRM (Sales & Marketing) to support successful understanding of customers and account set up

• Learn and use Stripo email tool to create emails and build campaigns

• Develop reports and insights for all communications channels used, and campaigns executed

Preferred Qualifications

• Proven content creation ability including copywriting, creative brief development, content output across multiple asset types

• Ability to pull reports and insights from all marketing channels and present to the business

• Experience in events (booking, content requirements, bump in/out) beneficial but can be learned on the job

• Strong communications and interpersonal skills to support working with multiple stakeholders of varying seniority

• Problem solving mindset and confidence to put ideas forward

• Ability to manage high volume of work strategically, while delivering quality content

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Flexible working arrangements, with a hybrid office and home setup.

• A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity.

• Opportunities for career growth, with a focus on internal promotions and employee development.

• A global bonus plan recognizing contributions across the organization.

• Volunteering programs that allow you to make an impact in the community.

• Employee recognition and reward programs acknowledging outstanding performance.

 #LI-SR1

#LI-HYBRID

Job Description:

We are currently seeking an experienced Service Manager to join our team in Mid North SA and Adelaide North region.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures. This role will involve overlooking multiple sites which may include: Gawler, Two Wells, Nuriootpa & Clare.

Key Responsibilities:

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

Our Pact Packaging division is pioneering a whole of product lifecycle approach to sustainable packaging solutions.  

Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. 

Job Description

As the Manufacturing Manager at our Blacktown Dairy and Beverage site with a highly engaged team of around 30 across 3 shifts, you will own and drive value through the significant levers of safety, people, quality, efficiency, and cost.  

 With your leadership capability to “get things done” safely and effectively, you will uplift capability across the site to ensure and embed a culture of continuous improvement whilst maintaining the highest safety standards.

With a proven ability to inspire, develop and transform a strong tenured team, you will drive operational improvements across the site acting as the catalyst for change.

Your key responsibilities will be to:

• Demonstrate genuine safety-first leadership, leading by example and ensuring that all Company policies, procedures, and processes are adhered to, understood, and practiced
• Develop front line capabilities, continuous improvement and foster Lean manufacturing practises to achieve high performance
• Setting the overall strategy and standards for best to improve efficiency minimise production downtime
• Manage daily and weekly production schedule for achieving optimum production efficiencies and DIFOT
• Work closely with Quality/Supply Chain and Engineering to optimise production performance and ensuring operational excellence in all areas of production
• Provide leadership, coaching, support, and performance management
• Ensure all ISO, HACCP and GMP standards and practices are achieved.

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
•  knowledge of Lean manufacturing techniques
• Working background in manufacturing environment, which embraces operational excellence
• Strong problem solving and analytical skills
• Strong & effective communication skills to lead and inspire the operations team.
• Proven background in continuous Improvement and change management experience
• Outstanding aptitude to communicate with a wide range of people coupled with coaching & development skills.
• Be outcomes focused with the ability to balance production, safety, and resources