Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role 

As a Senior Support Engineer you will be accountable for all escalations within the Support team. You will act as a technical expert for platforms and systems which fall under the SupportOps remit, ensuring requests are dealt with efficiently and with a high level of service. You will be the second point of contact for any technology incidents and be accountable for system support and remediation. You will also help to draft knowledge base articles and contribute to the upskilling of the wider team.

Working as part of a global Service Desk team to ensure smooth operations of our systems globally, this role will be heavily involved in the Incident, Problem and Fault management process for when things aren’t operating smoothly. Success in this role will rely on strong troubleshooting and investigation skills, a deep understanding of level 1, level 2 and Desktop support, experience with ITIL frameworks (certification preferable) and a commitment to best practice.

What you do

• Play a key role in a global Service Desk team, taking ownership for the Service Desk during the allocated time in the 24-hour schedule.
• Take ownership of major incidents and issues, seeing them through from start to finish.
• Provide technical support to the global Support team, and action all escalated issues and major incidents.
• Perform troubleshooting and investigations for more difficult issues as an escalation point and working with other teams or externally with vendors where appropriate.
• Participate in Fault/Event Management, Incident Management, Problem Resolution and Root Cause Analysis of IT Systems.
• Maintain Core Business Systems in a proactive manner, ensuring systems are available, reliable and secure, though proactive monitoring and tasks.
• Work with the IT Operations Team to perform regular maintenance and patching of systems and devices.
• Participate when required in the planning, execution and delivery of key technology initiatives.
• Lead by example by using consistent, open and transparent .communication across teams
• Acts as a positive advocate for the team.

BESIX Watpac are looking for a Site Engineer to work on a Health project in the South Eastern region within our NSW business.

The key responsibilities of this role will include:

• Ensure compliance with the Company Quality, Occupational Health & Safety and Environmental Policies and Procedures.
• Coordinate and administer construction engineering activities to ensure that projects are implemented in accordance with plans, designs and specifications.
• Interpret designs for implementation in construction projects and contribute to improvements to existing designs.
• Monitor construction progress for adherence to design, programme, safety and quality.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (Your why)

The Senior Network Engineer is responsible for providing onsite and offsite network support for our clients’ environment. You are expected to provide exceptional levels of service and assistance to rectify and solve issues as they are reported. This will be achieved by your ability to work across variety of teams to provide high-level technical support for data network systems, including an ability to create and maintain network documentation, maintains hardware and software standards.

This role will be based in our Perth office. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

To be eligible for this role you must either be an Australian Citizen or a Permanent Resident.

What You’ll Do

As a Senior Network Engineer you will be focused on:

• Support customer network environment/s
• Establish and nurture relationships with appropriate staff both within Datacom and our clients
• Provide guidance and technical leadership to more junior staff
• Perform reporting duties
• Liaise with Professional services and Sales Teams

You will have the opportunity to continue developing your expertise in working with technologies including Routing, Switching, Firewalls, VPN & Remote access, VoIP, WLAN, and Load Balancers. You will have the opportunity to be exposed to the latest in technology and to continue learning as we introduce new services and products for our clients.

What You’ll Bring

Required technical experience:

• Understanding of Networking principles and practical application
• Experience in engineering and administration of multiprotocols, multilayer switches including LAN protocols, BGP, RIP, NAT, OSPF/EIGRP, TCP/IP and Wireless (Cisco, Aerohive, Fortinet, Aruba)
• Experience with router and switch technology as well as working knowledge in protocol analysis. Includes ability to configure, deploy, upgrade, and troubleshoot
• Experience with DNS configuration and management
• Exposure to Cloud Solutions: Azure, AWS
• Experience with analysis and implementation of Firewall requests
• Experience with diagnosis and troubleshooting using firewall analysis tools
• Experience with supporting VPNs
• Experience with IP address management, NAT and PAT
• Industry certifications are highly regarded
• Holds CCNA Certification, CCNP preferred
• Load Balancing: F5, Citrix Netscaler, Global Server Load Balancing
• Firewall/Network Security: Fortinet, Checkpoint, Cisco, Palo Alto, IPS, and VPN
• Contribution to continuous improvement security processes and strategies
• Provide technical solutions through project delivery and design teams to meet operational needs

In addition to the technical skills, you will also be:

• A strong team player
• Be an open and effective communicator
• Possess the ability to work autonomously and contribute to overall team outcomes.

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.