Engineering @ Open

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings the wonder into insurance.

With a truly end-to-end approach, we build all of our own technology. Our engineering team alongside our AI and data science team aim to give customers better insurance prices. We create the insurance experience our customers deserve, not the one they expect. The team specialises in Angular and Python (Django), and uses the latest AWS tools to support development.

What you’ll do

As a Senior Frontend Engineer, you will be responsible for building beautiful, accessible, mobile-first web applications in Angular. Working closely with your fellow engineers, product managers and designers – you will create seamless and delightful experiences for our customers/partners. Together, you will drive business value each step of the way. In this role, you will:

• Design and build efficient, scalable, and reusable frontend software solutions meeting time and technical constraints.
• Review code and technical designs from your teammates, paying attention to patterns and practices of the team.
• Contribute to the technical roadmap, documentation quality, and platform health of your squad, inline with Open’s technology strategy.
• Collaborate with Product Managers, Designers, and Data teams to build and deploy products and improvements.
• Share experience and knowledge openly with the team.
• Ensure the systems built have the appropriate level of logging and monitoring.
• Keep abreast of technology changes.
• Keep security and privacy front of mind throughout the SDLC.

Finally, you’ll also have the opportunity to learn about the insurance industry. And, understand the key differentiators that make Open a key player in our space and why we will be successful on our mission.

What you’ll bring

• Strong experience as a Software Engineer in Angular and Typescript.
• Good experience in CI/CD, and Git+ workflows to support code review and release of software.
• Practitioner of SOLID principles, and can coach their adoption through code reviews.
• Familiarity with RESTful APIs and modern front-end build pipelines and tools.
• Experience with Unit testing, Integration testing & E2E testing.
• A Bachelors/Masters degree in computer science or a related field is preferred, but not necessary.

Role location

This role will be based in Sydney, NSW.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere 
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact.  If that sounds like you, apply for this role and let’s build the future of insurance together.

Who we are

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (huddleinsurance.com), and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences. Our partner brands include Bupa, Polestar, Telstra, and ahm.

But the best is yet to come – we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022. 

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and let’s build the future of insurance together.

As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team! 

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Shiftcare is the fastest growing start-up in it's industry and is redefining the way Aged Care and Disability Services are delivered in Australia, New Zealand and the USA.

Working within a growing team as the business continues to scale, you will be given the task of building performant, scalable, and sustainable backend application architecture and software.

Responsibilities

• Work with the technology team in the adoption and maintenance of modern (agile) software engineering practices
• Build technical integrations with third party vendors
• Support critical technology incidents as needed
• Work in technology architecture, scalability, security and performance initiatives
• Deliver high quality hands-on engineering work inline with the companies commercial objectives
• Mentor other platform engineers and team members
• Track and drive to completion all of the platform focus group's deliverables
• Work within defined project management guidelines and security best practice
• Contribute technology inputs to product team and roadmap discussions
• Be the champion of delivering scalable, robust, commercially viable technology outcomes for the company
• Become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business

• Minimum 3 year’s industry experience with Ruby on Rails development deploying scalable Rails API & applications
• 5+ years experience in any Web Development fields
• Identifying bottlenecks, optimizing and profiling web applications using NewRelic and related tools
• Develop and maintain specs using Rspec, Jest and e2e preferably Cypress
• Experience in creating APIs
• Good understanding of pair programming and in pair code reviews
• Working proficiently in relational databases
• Have worked in teams of 3 or more developers
• Experience and understanding of CI/CD tools such as CircleCI
• Experience deploying scalable cloud solutions on AWS
• Experience working within Agile environments (Scrum/Kanban)
• Basic experience working with frontend frameworks such as Vuejs.
• DevOps skills a bonus

Your attributes

• Confident and autonomous
• You write performant, scalable, efficient code
• You take pride in your work
• You have good (written/verbal) communication skills and contribute regularly to architectural and team discussions
• You aren’t afraid of making and learning from mistakes
• You share and communicate your knowledge with the team
• TDD and BDD by default
• Some knowledge/interest in other technologies we use - Vuejs, React native, serverless

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. 

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. 

Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of Sydney so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

About the role

We’re looking for a Principal Backend Software Engineer to help build out our engineering team in Sydney, to work on the Engine Platform and make our existing features work for banks all over the world as well as building new features from scratch that Starling hasn’t released in the UK market.

This is an exciting opportunity to build a team from scratch and grow the Starling culture into a new region.

Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blogs or our case studies with Women in Tech.

We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.

What you'll get to do:

• Support, grow, mentor and lead the team through being their manager
• Work with our clients to understand their needs and help solve their problems
• Define best practices for Technology and enable quality work
• Understand client needs and architect solutions to solve for many future clients
• Help us grow the team in Sydney
• Contribute to our award winning platform and internal tooling
• Build new features and products from scratch in a configurable way
• Share your knowledge with those around you, contributing to our learning culture
• Own your projects, working in small teams across the bank to collaboratively deliver
• Aim for greatness in everything you do, staying curious and inquisitive
• Be part of a scaling team and organisation as we change banking for good

We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java and this is what we have built our entire banking platform on. We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.

About you:

• a capable tech lead
• able to understand complex systems and design solutions to difficult problems
• comfortable talking to external teams to collaborate on delivering for clients
• an experienced Java engineer with cloud experience

The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!

• Java, which makes up the majority of our backend codebase
• AWS & GCP - we're cloud-native
• Microservice based architecture
• Kubernetes (EKS)
• TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)
• Terraform and Grafana

Our interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Initial interview with a Principal Engineer - ~45 minutes
• Take home technical test to be discussed in the next interview
• Technical interview with some Engineers - ~1.5 hours
• Final interview, ideally face to face in Sydney, with our CTO / deputy CTO ~45 minutes

• 25 days holiday. You’ll also get your birthday on us
• The option to opt-out of public holidays
• The option to buy/sell up to 5 days of annual leave a year
• 16 hours paid volunteering time a year
• Enhanced Pat & Mat leave
• Perkbox
• Length of service increased annual leave
• Superannuation

About us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability, and stability of Epsilon Retail Media production systems, environments, and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

The Platform Operations teams are responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Technical Account Management, Engineering and Customer Success teams.

This role is responsible for upholding the reliability vision and acts as the conduit and diplomat, balancing the needs of delivery teams and business stakeholders to ensure production stability while new products, features, updates, and fixes can be released quickly by delivery teams. The role is responsible for making sure that the products and services function flawlessly in an ongoing operational sense, handling the increasing customer demands. 

The Platform Operations Engineer works closely with the Engineering team to ensure ongoing system stability and supports the Technical Account Managers from an environment's perspective. This role is part of the team responsible for keeping services available 24/7/365 a year, as Epsilons success depends heavily on uptime, availability, and reliability of services while scaling and rapid feature delivery.

Responsibilities and Duties:

• Uphold operational practices and ensure we design, implement, and operate a support model that is fit for purpose for our future.
• Provide proactive solutions for incident and problem detection, response and
• Practice incident management processes and provide on-call capability.
• Participate in on-call rotations to ensure 24/7 system availability.
• Provide insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organisation change management and communication.
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first level response times, escalation paths and resolution times.
• Support Technical Account Managers, Client Success Managers and other key stakeholders assigned to customer accounts to provide superior customer service.