We’re looking for a people?guru; think Gandhi meets Oprah.?#justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you! A magnet for happiness, you authentically?get?people. You drive and thrive on meaningful connections. It’s why TFE Hotels literally?gets people returning time and again for staycations where people come first. Period. As Duty Manager, you’re pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life… your team of go-getters included. You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the ‘big picture’ but don’t skimp on the finer details to…

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BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to join our BlueScope Distribution business in our Bibra Lake team as an Account Manager – Aluminium. BlueScope Distribution is a single-source provider of steel and aluminium products, processing and service solutions. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification.  BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.In this customer-facing opportunity, you will build strong partnering relationships with our valued customers with a particular focus on Aluminium products. With your sales aptitude and exceptional customer relationship skills, you will play a key role in servicing and developing your client…

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On behalf of our client, we are advertising. Tradewinds Hotel is looking for a Restaurant Manager Manager to join their team based in East Fremantle on a full-time basis.

The Restaurant Manager Manager position is responsible for manage the day to day operations of the Tradewinds Hotel Restaurant ensuring that standards are maintained, profitability is maximized and all customer needs are met.

Key Duties
• Customer service, customer relations, food and beverage sales and staff costs
• Ensure that the Food and Beverage Team is successful in its operation of the department across all aspects of the department.
• Food and Beverage cost control is maintained and kept in line with budgeted values.
• Standards and quality of service and product are met and exceeded wherever possible.
• Ensure that the Food and Beverage Budget result is achieved and ensure that history is recorded and kept to assist with the budget development.
• Efficiency and productivity of the department is maintained to the highest level.
• Health and safety becomes a major focus within the team.
• Menu and wine list compilation.
• Food and Beverage Sales and Marketing and a calendar of events to be completed and a working document to be kept.
• Manage the relationship with all other hotel departments.
• Complete month end reporting on Food and Beverage.
• Ensure that all food and beverage areas are clean and well presented.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority within the department.
• Ensure there is management support and presence visible in the functions, restaurant, and bar areas and throughout the hotel at any time.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Lead and manage the Hotel Department and employees through the active use of the hotel Values and codes of conduct.
• Duties as requested by your manager.

Qualifications and Experience:
- Diploma in relevant studies essential
- At least two years relevant experience
- Exceptional communication and relationship building abilities at all levels, developed team member principles.
- Excellent written and verbal communication skills
- High attention to detail
- Developed time management skills.

Salary: $76,000 Per annum.

Please Note: We would like to take this opportunity to thank all applicants for their interest. Only those considered for an interview will be contacted directly.

Start your career with The Salvation Army today!We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.Homelessness Case Manager, full time position. Monday - Thursday 9-5:06pm, Friday 11.30-7:36pmAre you passionate about supporting your community?About the roleWe are seeking a dedicated Case Manager! You will work within a crisis accommodation residential program to provide intensive case management outreach support (2 sessions per week) to people who are homeless or at risk of…

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Number of Positions Available:1Start your career with The Salvation Army today!We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.Our Store Managers efficiently and effectively manage all aspects of one retail site to maximise sales and profitability.ABOUT THE JOBWe’re looking for a talented Store Manager in Port Kennedy leader who loves retail, loves a challenge, and loves waking up each day with a passion for making a difference.  Take ultimate…

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Title:  Regional Manager - Perth Metro & Southwest Job Posting Date:  12 Apr 2024 Company:  Coates Position Type:  Permanent Full Time About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here… Reporting to the Executive General Manager (EGM) of the Coates West Business Unit, this is an autonomous role that will enable the successful candidate to make their mark within Coates, with strong ownership of the branch and maintenance network and relationships with fleet supply chain and transport operations. Acting in a strategic position, this role is accountable for the Perth Meto & Southwest region, overseeing the operations at multiple branches, upholding company standards of excellence and service, guaranteeing quality performance and ensuring ability to grow revenue and…

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Building & Construction Property Developer Perth Permanent / Full Time Great opportunity for passionate up and coming property professional. Access to great mentors and exciting projects. Great Office | West Perth Location | Close to Public Transport Our client is a Perth based, ASX listed Property Developer and one of the industries most respected and successful brands. They have had consistent, long-term growth and returns for their loyal investors thanks to considered strategic growth and acquisitions plans. This foresight has seen their diverse national portfolio flourish regardless of tough markets across the country. This same mindset sees them moving with the market and focusing on a balance of Masterplanned subdivisions, grouped housing projects as well as high density infill and Transit Orientated Developments (TOD) in their pipeline.    Due to continued growth and ongoing acquisitions of new projects across WA, our client is seeking to engage experienced and professional Assistant Development Manager to join the…

Click here to view more detail / apply for Assistant Development Manager - Built-Form

Number of Positions Available:1Start your career with The Salvation Army today!We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.Our Store Managers efficiently and effectively manage all aspects of one retail site to maximise sales and profitability.ABOUT THE JOBWe’re looking for a talented Store Manager in Halls Head leader who loves retail, loves a challenge, and loves waking up each day with a passion for making a difference.  Take ultimate…

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12th April, 2024 About the facility: The fully accredited Aged Care facility is based in Launceston, with a leading passionate Aged Care team that are focused on delivering high-quality care.     About the role: The Clinical Manager will report into the Facility Manager and will help monitor Training and Education, lead the clinical team to meet high clinical standards that meets the individual needs of the residents and management of the clinical care staff team.   Duties: Demonstrate comprehensive knowledge of the Aged Care sector, including funding and policy protocols. Show an ability to operate independently and professionally with limited supervision. Interpret work within the relevant policy guidelines Understand the needs of older people, in particular those with cognitive decline Skills and experience: Tertiary qualifications in Health, Welfare, Nursing or Social Sciences Experience in Aged Care accreditation and the clinical standards, dementia and challenging behaviours Experience in working closely with multidisciplinary teams Benefits: Management…

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REPORTING TO: Managing Director, BioPharma Technologies Australia
LOCATION: Melbourne, Victoria
EMPLOYMENT TYPE: Full time

SUMMARY OF POSITION AND OBJECTIVES:
The Professional Services Manager - Microbiology plays a crucial role in leading Eurofins engagement with client organizations, ensuring the delivery of exceptional technical services within the microbiology sector. This position involves managing client relationships, providing technical oversight, and acting as a subject matter expert to ensure service excellence. Key responsibilities include organizing and leading monthly meetings with direct reports, client managers, and Eurofins department leaders to align service delivery with client expectations, disseminating key communications, and maintaining financial oversight as defined by departmental leadership. The role requires a proactive approach to planning, multitasking, and maximizing productivity to meet all quality and service metrics, fostering strong teamwork and collaboration both within Eurofins and with client organizations

POSITION RESPONSIBILITIES & OBJECTIVES:
Leadership Responsibilities:
? Manage the day-to-day operations of the microbiological services department, including sample collection, testing, and reporting.
? Ensure that all services are delivered accurately, efficiently, and in compliance with relevant regulations and quality standards.
? Develop and implement standard operating procedures (SOPs) to streamline service delivery processes and improve efficiency.
? Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing technical support as needed.
? Collaborate with clients to understand their microbiological testing needs and develop customized service plans to meet their requirements.
? Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
? Recruit, train, and supervise a team of microbiology technicians, ensuring that they have the necessary skills, resources, and support to perform their duties effectively.
? Provide ongoing coaching and feedback to team members, fostering a culture of continuous improvement and professional development.
? Manage staff schedules, workload distribution, and performance evaluations.
? Implement quality control measures to ensure the accuracy and reliability of microbiological testing results.
? Conduct regular audits and inspections to assess compliance with internal procedures, regulatory requirements, and industry standards.
? Take corrective actions as needed to address deviations or non-conformities identified during quality assurance activities.
? Design and execute experiments to investigate microbial growth, metabolism, and interactions.
? Oversee accurate records of experimental procedures, results, and observations in compliance with regulatory standards.
? Stay abreast of emerging trends, technologies, and regulations in the field of microbiology and incorporate relevant findings into project planning and execution.
? Contribute to the development and validation of microbiological methods, protocols, and standard operating procedures (SOPs).
? Participate in continuous improvement initiatives to enhance laboratory efficiency, productivity, and safety.

Functional Responsibilities
? Designing and conducting experiments, making observations and measurements, researching information, analysing data, preparing or supervising the preparation of laboratory reports and scientific papers, presenting findings at scientific meetings and conferences, and supervising the work of staff.
? Studying the forms and structures of bodily organs and tissues by systematic observation, dissection and microscopic examination.
? Investigating the chemical structure and function of living cells and their isolated components, organs and tissues in humans, animals, plants, and micro-organisms.
? Examining micro-organisms, such as bacteria, fungi, yeast, and their enzymes, and using the knowledge gained to create and develop new, and improve existing, products, materials and processes.
? Investigating the effects of environmental factors, such as rainfall, temperature, sunlight, soil, topography and disease, on plant growth.
? Planning and undertaking experiments to study, measure and understand marine animals and plants.
? Studying the growth and characteristics of micro-organisms, such as bacteria, algae and fungi, and the effects they have on plants, animals and humans to develop medical, veterinary, industrial, environmental and other practical applications.
? Investigating the interrelationships between animals in their natural surroundings, in captivity and in laboratories.

QUALIFICATIONS AND EXPERIENCE REQUIRED:
? Educational Background: A Bachelor’s degree in Science, with a major in microbiology or a closely related degree concentration. Additional education in Business Management is preferred, highlighting the importance of both scientific expertise and business acumen.
? Experience: At least 7 years of hands-on experience in related fields is required. This experience should not only demonstrate technical proficiency but also leadership within scientific settings, such as laboratories or manufacturing facilities.
? Scientific and Laboratory Expertise: A solid scientific background with hands-on laboratory experience is crucial. This ensures the candidate is familiar with the practical and technical aspects of microbiology and related disciplines.
? Business Operations Understanding: A good understanding of day-to-day business operations is necessary. This includes familiarity with financial, operational, and administrative aspects of managing a department or team within a larger organization.
? Client Service Orientation: Strong client service skills are required, including the ability to work effectively in teamwork and collaboration settings. This highlights the role’s focus on maintaining excellent client relationships and delivering high-quality service.
? Communication and Organizational Skills: Excellent communication (oral and written) and attention to detail are paramount. Strong computer, scientific, and organizational skills are also essential, enabling effective management, reporting, and analysis.
? Travel: The ability to travel as needed is a requirement. This flexibility ensures the manage can effectively engage with client organizations, participate in meetings, and oversee operations across different locations.

Salary Offer: AUD$110,000 + Super

Number of Positions Available:1Start your career with The Salvation Army today!We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.Our Store Managers efficiently and effectively manage all aspects of one retail site to maximise sales and profitability.ABOUT THE JOBWe’re looking for a talented Store Manager in Karratha who loves retail, loves a challenge, and loves waking up each day with a passion for making a difference.  Take ultimate accountability to…

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Technician: Mechanical Maintenance - Sunrise Dam Location:  Post Start Date:  11 Apr 2024 Description:  Website: www.anglogoldashanti.com    Join AngloGold Ashanti and make Gold a part of your Story. A story of exploring, mining, and processing one of the world’s rarest and most sought-after metals. Gold revolutionises and shapes the way in which society functions - come and be a part of our team, a team committed to building a better future. About us At AngloGold Ashanti, we pride ourselves on having a collaborative workplace that is focused on providing a safe and inclusive environment for all. We want to create an environment where people feel comfortable to bring their whole, authentic self to work and feel safe, respected, and valued while doing so. AngloGold Ashanti is one of the world's largest gold producers with operations and projects spanning across four continents. Our globally diverse, world-class portfolio is supported by focused exploration in the established and new…

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About Us At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better.  With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition.  Designing and delivering added value energy solutions is what we do.  If you share our determination to drive the transition to a low-carbon future, then this could be the job for you.  We are currently seeking a permanent Perth-based Project Manager - Offshore Brownfields EPCm, reporting directly to Director– Project Management   About the Job  As a Technip Energies Project Manager with offshore and Brownfield experience, you will be responsible for overseeing the planning, execution, and delivery of several Brownfield projects within a dynamic team. As part of the role, you will manage, support and coordinate several project engineers accountable for the delivery of between 70 and 80 live projects.…

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ATC Employment Solutions Bunbury are currently seeking candidates who have proven Maintenance work or Skilled Trade Assistant experience as we have a great opportunity as a Maintenance Technician      Job brief We are looking for a thorough Maintenance Technician to undertake the responsibility to preserve the good condition and functionality of premises. You will perform maintenance tasks of great variety such as painting, HVAC installations, and manual repairs. A Maintenance Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by observing all health and safety guidelines.     Responsibilities Survey buildings and repair mechanical systems to ensure they are consistent with health and safety standards Perform maintenance of electrical systems (replace light bulbs and sockets, clean and repair circuit breaker panels etc if qualified.) Assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary Maintain heating and…

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Join the MinRes Mobile Maintenance Team Discover a World of opportunity with Mineral Resources, a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. With a focus on people and innovation, MinRes is at the forefront of the industry, building a sustainable future. Our Mobile Maintenance team has opportunities available across our MinRes owner operated FIFO Iron ore and Lithium sites, Client sites, Field Service and our Kwinana Workshop. Choose your work option- Choose your roster! Roles Available HD Fitters LV Fitters Auto Electricians Mobile Plant Boilermakers Drill Fitters Servicepersons Tyre Fitters Why Join MinRes? We continue to grow rapidly through the expansion of our Iron Ore and Lithium, new and existing sites. Teamwork, safety and quality are core to how we work. Work on new and near new fleet owned and maintained by MinRes – CAT, Komatsu, Hitachi; 992 loaders, 830E dump trucks, D10 dozers,…

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Mobile Maintenance – Field Service Discover a World of opportunity with Mineral Resources, a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. With a focus on people and innovation, MinRes is at the forefront of the industry, building a sustainable future. You will be working on mobile equipment from the major OEMs, including Cat, Komatsu, Hitachi and Liebherr supporting our site-based teams across our owner operator sites (Wodgina, Mount Marion, Iron Valley, Wonmunna, Koolyanobbing, Windarling, Parker Range, Onslow) and client sites such as Rio Tinto, Roy Hill, BHP and KCGM. Choose your own roster 2/1 or 2/2. Own Ute, equipped to highest standards. Build your future with one company- multiple commodities, sites, rosters, opportunities. Why join MinRes? · Work on new and near new fleet owned and maintained by MinRes – 830E Dump Trucks, 992 Loaders, D10 Dozers, 16 and 18M Graders, along with Hitachi…

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MinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for employee wellbeing – to ensure our people get their best life! About the role As direct result of continuous growth within the MinRes Asset Management Division and recent internal promotions we now require multiple Mobile Equipment Maintenance Supervisors across our Iron Ore and Lithium operations both in the Pilbara and the Yilgarn Areas. These will be fulltime positions working 8:6 7:7 rosters both day & night shifts.  As our Mobile Maintenance Supervisor, you'll play a crucial role in shaping our onsite workshop, implementing systems & processes, and work on delivering continuous improvement initiatives. With your extensive expertise, you'll lead a skilled team of technicians, ensuring the…

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The Role Our project team is expanding! Newly created role for a Construction Project Manager to work on Civil Earthworks projects across Western Australia. You will work closely with Supervisors on-site ensuring prompt project delivery. In addition to working with a great team, the successful applicant will receive ongoing project exposure allowing you to further develop your technical and project management skills. There will be an opportunity for a strong performer to progress their career. Based out of our office in Subiaco however, projects can be located throughout Western Australia. Will be required to do FIFO and DIDO. Flights, accommodation, and meals provided.  We provide: Mobile Phone Laptop  Key Responsibilities: Day to day project management of works including all necessary works co-ordination and scheduling, resource allocation, direct supervision and inspections. Tracking of daily productions and costs and working closely with Site Supervisors. Prepare & complete technical deliverables including project management plans, construction schedule & QAQC…

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A residential opportunity at our Utah Point operation in Port Hedland exists for a highly motivated Maintenance Fitter to join our well-established team across our Fixed Plant Machinery. The main focus of this role is maintaining stackers, conveyors and workshop equipment at Qube’s Utah point port facility. As continuous improvement is a strong focus, project work is often required. Location: Utah Point Port Facility, Port Hedland Roster: Residential Shift Roster Residential: Housing Allowance payment provided  Salary: Earning potential $149K Overtime paid at additional rate Work environment: Training and career progression opportunities for the right candidate.  Key Competencies/Skills: Strong mechanical fault finding skills Assist in delivering effective mechanical decisions to ensure plant reliability and operability Have a good understanding and commitment to mechanical statutory obligations Good time management and communication with other work groups Safety focused and work well in a team environment Experience in a mining environment Qualifications/Experience: Mechanical Fitter Trade Certificate - Essential Minimum of…

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Mineral Resources Limited (MinRes) is an ASX Top 50 listed company that is an Australian leader in the performance and delivery of diversified mining services and minerals processing, underpinned by a growing world-class portfolio of mining operations across multiple commodities including iron ore and lithium. We have a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for employee wellbeing – to ensure our people get their best life! About the role We are seeking a highly motivated and detail-oriented Maintenance Planner to join our team. Reporting to the MEM Superintendent, the Maintenance Planner will play a crucial role in ensuring the efficient operation of our assets by developing and executing maintenance plans that maximise equipment availability, safety, and cost-effectiveness. The successful person will work closely with various…

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Apply Now RETAIL ASSISTANT STORE MANAGER MIRRABOOKA Love Shoes, Love Fashion, Love People Join Australia's most successful footwear retailer Opportunity for Career progression Earn up to an extra $7000 Incentive scheme Flexible roster for work/ life balance 30% off Staff discount Inclusive workplace We are looking for the next Superstar to join our successful team...ABOUT SPENDLESS.....For the past 30 years, millions of happy Australians have chosen Spendless Shoes as their preferred footwear retailer.With over 200 convenient stores, 1,000 amazing team members, and a huge range styles to suit every member of the family, it’s no wonder they call us ‘The World’s Friendliest Shoe People’.ABOUT THE ROLE..... Your primary role is to create a warm, friendly place for our customers to shop and always exceeding your customers’ service expectations. We want you to ‘WOW’ every customer and make their visit to Spendless an experience to remember.The most important people in Spendless Shoes are our Store Sales…

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Apply Now RETAIL ASSISTANT STORE MANAGER MANDURAH Love Shoes, Love Fashion, Love People Join Australia's most successful footwear retailer Opportunity for Career progression Earn up to an extra $7000 Incentive scheme Flexible roster for work/ life balance 30% off Staff discount Inclusive workplace We are looking for the next Superstar to join our successful team...ABOUT SPENDLESS.....For the past 30 years, millions of happy Australians have chosen Spendless Shoes as their preferred footwear retailer.With over 200 convenient stores, 1,000 amazing team members, and a huge range styles to suit every member of the family, it’s no wonder they call us ‘The World’s Friendliest Shoe People’.ABOUT THE ROLE..... Your primary role is to create a warm, friendly place for our customers to shop and always exceeding your customers’ service expectations. We want you to ‘WOW’ every customer and make their visit to Spendless an experience to remember.The most important people in Spendless Shoes are our Store Sales…

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About the client: Established in Central Queensland in 1962, Pacific Seeds has partnered with farmers around Australia for over sixty years. Pacific Seeds is part of the global Advanta Seeds group and it is currently one of their largest operating units globally. Through technological innovation and close collaboration with Australian farmers, Pacific Seeds has grown to be Australia’s leading broadacre cropping seed provider. About the opportunity: Reporting to the Southern Region Manager, the Territory Manager is responsible for the sales and promotion of seed varieties. This involves forming strong commercial relationships with distribution partner client groups, adhering to set budgets, attending events and regularly executing promotional activities. There will also be significant industry participation, which includes field days, farm visits and liaison with agronomists. On average, this role demands one night per week, working away from home. Requirements: We are seeking the following attributes: Exemplary customer service skills Demonstrated ability to build solid commercial relationships…

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FACILITIES & BUILDING MAINTENANCE OFFICER NEWMAN | PERMANENT | FULL TIME | #114 BASE SALARY UP TO $110,000 LIVING ALLOWANCE RELOCATION INCLUSION Up to 21% Superannuation Contribution* | Relocation expenses up to $10k intrastate or $15k interstate | Living Allowance up to $15k | Eligibility for Long Service Leave | Paid Parental Leave | Uniform Allowance | Employee Assistance Program | 50% Discount on Shire facilities & Service The progressive Shire of East Pilbara, the largest local Government Authority in Western Australia, servicing the town sites of Newman, Marble Bar, Nullagine and local communities, is offering an exciting opportunity to join our team. Join the journey to creating the incredible as our Facilities & Building Maintenance Officer Do you have?   Certificate III in Painting & Decorating and Registered Painter Recognised trades certificate and/or considerable relevant trades/technical experience eg: plumbing, carpentry, or electrical Developed time management and work planning skills, including operational and customer problem resolution Knowledge and experience in…

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DECATHLON AUSTRALIA IS LOOKING FOR YOU

Decathlon is an international sporting goods company in over 55 countries worldwide. We are looking for passionate sports lovers in Australia to join our start-up team. Each new teammate will help us serve our purpose each day; ‘Making sport accessible. We started our Australian activity in 2016 with our online business, and we now have 5 large stores and growing network of small format Decathlon Connect stores across Melbourne and Sydney. We are currently recruiting for a Country Leader & CEO for Decathlon Australia.. Find out more at www.decathlon.com.au.


CUSTOMER SERVICE MANAGER

The Customer Service Manager oversees the customer service function. They are responsible for ensuring we manage and meet the customer service demand by resource planning, improve overall customer satisfaction, be a true Decathlon ambassador and improve the overall economic results for their perimeter.

The Customer Service Manager collaborates with Store Leaders and other key stakeholders to deliver exceptional customer experience and has an active role in advocating for customer satisfaction. This role is permanent, full time position.


KEY DELIVERABLES

Serve as the Customer Satisfaction Leader always putting the customer experience first
Develop, plan and implement strategies to improve customer satisfaction and customer experience on all of the Decathlon channels
Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the customer satisfaction strategy
Track and measure all key performance indicators weekly and monthly, and take corrective action based on data analysis and customer feedback
Lead a team of customer happiness officers and taking full ownership of recruitment, training and management of the team
Organise priorities by adapting to the current volume of customers, enquiries and ongoing issues
Determining customer service requirements by conducting surveys, assessing and categorising customer feedback and continuously analysing data to set stronger benchmarks and frames for best practice


KEY SKILLS

Proven team management and leadership skills
Strong Customer service and influencing skills
Able to recruit, induct and train their own team autonomously
Ability to multitask and manage multiple projects and priorities simultaneously
Demonstrated strong business acumen and decision-making skills; ability to identify, prioritise, and articulate highest impact initiatives.
Outstanding analytical skills
Solutions-oriented and able to identify opportunities to improve customer experience
Prior strong retail experience highly preferred
Candidate should have minimum 2 years of experience in a similar role

WHAT YOU NEED TO SUCCEED - WHO YOU ARE
You are an active sports person passionate about Sport; it is part of your life!
You will take the initiative in a start-up environment
You love business and are results-focused
You are a doer, not afraid to be hands on where needed
You have superior collaboration skills
You have international experience working with multinational teams in matrix environment
You have proven experience and success in a similar position

Salary Range: $70,000 - $90,000
Location: Melbourne

Please send your application with a resume and a cover letter to [email protected] by 10th of May, 2024.