Team Summary

The Consumer Solutions team are responsible for managing and optimizing Credit, Debit and Prepaid portfolios in Australia, New Zealand and the South Pacific. We are looking for someone to work closely with Visa’s portfolios including banks, credit unions and fintech clients to ensure they achieve market leading growth and have the best products in market.

What a Senior Manager, Consumer Solutions - Debit, AUNZSP does at Visa

This role is a member of Visa’s Consumer Solutions team reporting to the Director, Debit and Prepaid Products. This team is focused on maintaining strong relationships with our key clients across Australia and New Zealand, developing an intimate understanding of their business objectives, and providing thought provoking insights into the performance of their portfolios to help inspire and drive opportunity. Your strong initiative and critical thinking, your analytical and communication skills combined with an understanding of payments will ensure that Visa is best positioned to help our clients optimize and grow revenue. This role typically suits an ambitious professional in the banking or technology industry that is looking to expand both their experience and capabilities having come from a Product, Analytics or Consulting backdrop.

Key Responsibilities

• Building strong relationships with key clients to both understand and help them drive their business.
• Representing Visa at client forums with varying levels of stakeholders (from Executives to Product Managers)
• Leading benchmarking activity across Visa issuers, including synthesizing results and identifying opportunities for clients to enhance and optimize their portfolios.
• Lead portfolio insights for the client’s product teams through use of research and Visa analytical tools to make proactive recommendations to clients.
• Lead product reporting, tool kits and comprehensive case studies demonstrating Visa best practices to leverage for clients.
• Deliver product changes to market in a timely manner, leading local Visa product development and delivery through rules and waiver processes.
• Work closely with local and regional colleagues to evolve the overall product and portfolio optimization strategy, as well as provide an understanding of the AUNZSP market context.
• Proactively identify and develop new business opportunities with regards to Value Added Services offered by Visa.

Projects you will be a part of

• Provide data analysis support for key client engagements, business decision making, market updates and strategy development.
• Developing new set-plays to guide clients through the portfolio optimisation process.
• Supporting Strategic Priorities relating to the growth of Visa’s consumer portfolios.

The 9Optimum Performance Campaign Manager is a crucial role within the Operations Team, providing the foundation for programmatic success for our clients. You are responsible for all aspects of performance campaign implementation, monitoring pacing and campaign reporting.

You will work closely with your Team Lead to produce best-in-class solutions, offer unparalleled service, and deliver against targets. In addition, you will be highly analytic and have acute attention to details enabling you to analyse campaign trends and use audience and insights to formulate strategic recommendations future briefs.

Finally, the 9Optimum Performance Campaign Manager drives assurances in maintaining Brand Safety initiatives by monitoring Third Party partners and internal site lists.

Responsibilities will include, but not limited to:

• Manage a portfolio of clients, taking responsibility for implementation, troubleshooting and optimisation strategies to help improve campaign pacing and performance
• Provide campaign reporting in a timely and accurate manner
• Consistently achieve desired outcomes for clients across all programmatic products, demonstrating proactivity to find solutions to challenges as they arise
• Use new and innovative capabilities (both internal and 3rd party) to improve operational efficiency and reduce non-value add work
• Ensure 100% accuracy within all systems when managing financial information including, but not limited to, reporting, Booking tools, reconciliations, and forecasts
• Run weekly WIP meetings with key stakeholders to ensure all campaigns are hitting their delivery and performance goals
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin
• Create and implement pixels to effectively track user behaviour
• Deliver campaigns across the Nine network, as well as trade competitively across premium third-party inventory, ensuring the management of margin

We are looking for a dynamic, collaborative, driven and customer-obsessed Sales Development Manager in Sydney reporting to the APAC Sales Development Director.

The Sales Development Manager is a critical leader in our regional GTM team and will lead, manage and grow the Sales Development Representative (SDR) team whose goal is to generate revenue by developing target account opportunities and pipeline for Dynatrace in Australia and New Zealand to support our growth trajectory. Ensuring the critical work that marketing does to drive demand is picked up and executed through to the handover of opportunities to sales.

• Recruit, onboard, coach and optimise a team of SDRs responsible for inbound and outbound sales engagements
• Build best in class SDR team with the regionally specific tools, tactics and processes to make the regional teams successful
• Refine our customer value messaging and engagement strategy for your region to over-achieve Qualified Sales Opportunity (QSO) targets & conversion
• Stakeholders Management: align GTM strategy and processes with VP ANZ and Sales leaders
• Collaborate with Sales Managers, AEs, Marketing & Partner Managers on unified Account Prospecting Strategy
• Partner with Marketing leadership to ensure success of all marketing campaigns and inbound lead conversion 
• Work closely with SDR Management and global teams to improve opportunity management and qualification processes
• Manage data driven reporting and performance optimisation for the team
• Manage inbound lead flow and track efficiency of sales and marketing programs
• Lead a high-energy and record-breaking team & environment where people love coming to work, collaborate & have fun!
• Support usage, enablement and processes for SDR enabling technologies and resources including Salesforce, Call tracker, LinkedIn Sales Navigator, Outreach etc
• Regular and impactful communication & reporting cadence on regional performance to goals

The role is responsible for leading a team that delivers end-to-end remediations as a result of risk related incidents along with supporting
projects across the business as a result of remediation incidents.

You will work closely with key stakeholders to ensure remediation
incidents are progressing with appropriate input and oversight. You will ensure that remediations are managed in a timely manner aligning
with TAL’s Customer philosophies within the risk management framework and Enterprise Remediation Guiding Principles.

In this role you will: 

• Ensuring delivery of remediation incidents in line with TAL’s Enterprise Remediation Guiding principles and risk framework.
• Defining roadmap of Remediation activities in consultation with impacted teams and stakeholders which requires effective prioritisation, resourcing requirements and understanding of customer impact.
• Building strong relationships with leaders across the business to ensure that support can be provided when required.
• Developing and leading Remediation direct reports.
• Ensuring root cause analysis of incidents is completed effectively and appropriate strategic and tactical solutions are implemented with key stakeholders.
• Working with Line 1 Risk team to ensure adequate visibility of all items identified requiring remediation and due dates for any assigned actions met.

The Risk Managers primary focus is on the management and coordination of the risk management function, ensuring that all elements of risk to the project are identified, analysed, reported and solutions/mitigations developed and implemented.

The main duties of a Risk Manager is:

• Management and coordination of risk management to ensure effective project delivery to and to the highest industry standards, on time and within allocated budgets.
• Undertaking both qualitative and quantitative risk assessment to support informed and evidence based decision-making within the project.
• Perform QRA for cost and prolongation risk related to time activities.
• Building and promoting a risk-aware culture across the project which includes increase levels of awareness, understanding and commitment to risk management issues, facilitating risk workshops as required.
• Ensuring a program of individual and small group risk reviews and reports are completed to facilitate an accurate understanding of actual and potential risk exposures across the project and assisting in providing solutions and mitigations, including any required controls and actions.
• Completing risk reporting associated with monitoring project contingency and potential scope modifications made during the project.
• Updating the risk register to facilitate the management of the project risk profile.
• Providing subject matter expert advice to the project management team in relation to risk management.
• Coordinating and reviewing project status reporting and assisting with arrangements for key governance meetings.
• Supporting the project controls and contract management functions as required.

As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

Reporting to the Operations Manager, this role will be responsible for the following:

• Manage Platform 818 Restaurant, Eve’s Bar, Room Service, Conferencing & Events to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all Food and Beverage outlets, including the supervision and direction of the Food and Beverage team.
• Work closely with the Executive Chef and kitchen team to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.

Our client is a leading Creative Experience Design company based in Sydney. Specializing in crafting ambitious and adventurous experiences, they collaborate with a diverse range of clients including organizations, cultural institutions, architects, businesses, and brands. With a passion for creating Astonishingly Unforgettable Experiences, our client thrives on pushing boundaries and breaking the rules to deliver exceptional results.

Role Overview: As a Business Manager, you will play a crucial role in supporting the Business Development Director across all new business opportunities. You will bring your entrepreneurial mindset to oversee the end-to-end pitch process, ensuring effective communication strategies and exceptional bid responses. This role offers the opportunity to work in a dynamic, creative environment where curiosity, collaboration, and tenacity are valued.

Key Responsibilities:

• Support the Business Development Director in identifying and qualifying potential opportunities.
• Actively monitor tender portals for relevant opportunities and coordinate the pitch process.
• Lead the tender writing process in collaboration with cross-functional teams to produce exceptional bid responses.
• Evaluate pitch/tender outcomes to drive continuous improvement and increase conversion rates.
• Maintain and improve internal documentation and CRM systems to streamline future tender responses.

• Bachelor's Degree in Business, Marketing, or related field, or minimum 2 years of relevant work experience.
• Proven project management skills and exceptional presentation skills.
• Demonstrated ability to work collaboratively and autonomously in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience or desire to work in a small team environment.
• Alignment with the company's values and a passion for experience design, digital, and arts & culture.
• Willingness to stay updated with market trends and industry developments through networking and attending events.

• Fun, fast-paced, and supportive work environment.
• Hybrid work model (Mon-Wed in office, hybrid Thur/Fri).
• Opportunities for professional development and growth.
• Commitment to diversity and inclusion.

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

Responsibilities 

• Promote and support change management processes at a global level. The GCO Change Management team is a trusted partner in our Global Cloud Service organization.
• Partner and collaborate with internal stakeholders, external partners and customers globally to address process improvement and implement effective and resilient solutions.
• Proactively collaborate with global Senior Management and peer Change Managers to ensure we meet OKRs and company priorities.
• Provide training, coaching and guidance of Change Management process to the Global Cloud Services team.
• Participate, influence and lead cross-functional or multiple projects while maintaining the balance of running BAU tasks.
• Play a key role in defining requirements and participating in large-scale/high visibility programs and projects, allowing Global Cloud Services to effectively deliver scalable infrastructure solutions.
• Provide input, document requirements and support the design and delivery of training programs.
• Actively facilitate the creation of documentation and other Knowledge resources, while driving compliance with established Knowledge Management policies, practices and standards
• Good communication is a must. Dealing with business partners is a very important aspect of this role.
• Strong teamwork, flexibility and interpersonal skills are a must. Strong collaboration and valuing other ideas and contributions. The role will require looking after 3 different environments along with other Change Managers in the region.
• Requires attention to detail as the role requires different forms of reporting, pre & post-implementation review of changes, inter and intra-team discussions around change implementation and audits.
• Chair the Change Advisory Board (CAB) meeting, produce the meeting agenda and distribute meeting minutes to stakeholders.
• Participate in external and internal audits as the subject matter expert for Global Cloud Services Change Management, demonstrating adequacy and effectiveness of internal change controls.