About the role

This role mainly involves preventative and corrective maintenance, on-site and off-site support, fault finding, project installation and commissioning tasks on client sites, which are predominantly based in the Hunter & QLD regions.

You will liaise with internal teams including engineering, customer support and the product team to share learning and influence product development.

This position will require travel by road and air to support clients throughout Australia approx 1 week of every month. Flexibility to travel is required as well as a valid drivers license.

You'll be;

• Providing and delivering technical support, training material and troubleshooting guides to Customers, Reseller’s/Service Partners and Installation contractors (on site and remote).
• Overseeing onsite work processes, checking in with Service Partners.
• Reviewing and distributing inspection reports, conducting site and VERIDAPT vehicle audits.
• Providing adhoc onsite and remote support and technical assistance during the installation and commissioning phase of a project.
• Site Acceptance Testing (SAT) (Mark up drawings post commissioning and Complete Factory Acceptance Testing (FAT) (at offsite locations as needed).
• Proposing and supporting the  implementation of Veridapt products and solutions to customers to drive improvement outcomes as needed
• Working collaboratively with the Customer Success/Helpdesk Team providing engineering/technical support to resolve site issues for Tier 2 issues.
• Providing feedback to internal stakeholders and product development based on user experience and customer requests/feedback.
• Conducting site audits and gather information (Scoping, materials, labour and other factors) required to assist the sales team in the preparation of quotes.
• Identifying and creating opportunities for potential sales opportunities with existing customers while assisting sales team with technical aspects during quote phase if needed.
• Ensuring safe systems of work practices are followed.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Staff accommodation and meals package available

What you’ll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required
• Valid Responsible Service of Alcohol Certificate 
• Possess a Do Food Safely Certificate of completion 
• Flexibility to work across other areas of the business if required

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

You will be a member of the Symbio Global Infrastructure department, and involved in delivering the systems, platforms, & infrastructure that underpin Symbio’s products globally.

As a Network Engineer in the Network Reliability Engineering team, you will work on hardware & software lifecycle projects ensuring we maintain the security & quality of our infrastructure and the customer facings products that it supports.

Help us modernize our tech stack as we develop & rollout new feature & capabilities, and as we improve efficiency, consistency, & quality through improvements to network automation, observability, and our network operations processes.

Once onboarded, this role is expected to participate in the team’s after-hours support roster, which operates on a rotating schedule every 4 to 6 weeks.

You will be a member of the Symbio Global Infrastructure department, and involved in delivering the systems, platforms, & infrastructure that underpin Symbio’s products globally.

As a System Engineer in the Core Systems team, you will work on hardware & software lifecycle projects ensuring we maintain the security & quality of our infrastructure and the customer facing products that it supports.

Help us modernize our tech stack by as we develop & rollout new feature & capabilities, and as we improve efficiency, consistency, & quality through improvements to infrastructure automation, observability, and our infrastructure operations processes.

Once onboarded, this role is expected to participate in the team’s after-hours support roster, which operates on a rotating schedule every 4 to 6 weeks.

We are seeking a talented and innovative Civil Engineer to join our dynamic team in Sydney, Australia. As a Civil Engineer, you will play a crucial role in designing, developing, and managing various infrastructure projects while ensuring compliance with local regulations and industry standards.

Some of your responsibilities would include:

• Develop and implement civil engineering designs for a wide range of projects, including buildings, roads and water systems.
• Create detailed engineering drawings, specifications and calculations using advanced computer-aided design (CAD) software.
• Collaborate with multidisciplinary teams, including architects, contractors and other engineers, to ensure project success.
• Manage project timelines, budgets and resources effectively to meet client expectations.
• Perform quality control checks and ensure compliance with relevant building codes and regulations.
• Prepare comprehensive technical reports and presentations for clients and stakeholders.
• Analyse and resolve complex engineering problems using innovative and cost-effective solutions.
• Stay updated on industry trends, emerging technologies and best practices in civil engineering.
• Mentor junior engineers and contribute to the professional development of the team.
• Participate in client meetings and site visits to gather requirements and monitor project progress.