What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We're looking for Job Coaches and In-Work Support Consultants in South Tamworth and Surrounding suburbs.

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: South Tamworth NSW 2150, Australia
When; Wednesday, 22nd January at 12:00PM - 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Software Engineers are responsible for the design, development, and delivery of products and services that delight our customers, and grow the business.

You will be responsible for developing high-quality, scalable and high performing solutions that align to business and technology goals. You will be working with technology leaders and other senior engineers to ensure consistency of our practices and processes across the Publishing Technology team.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and 6 time zones.

The Role 
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

As a member of the Pepperstone IT team, the Senior Cloud Engineer is responsible for the design, development, and maintenance of cloud-based production systems and services.

The Senior Cloud Engineer will provide technical advice, guidance and mentorship to other engineers within the organisation. They will act as a technical expert in cloud engineering and drive the adoption of best-practices. 

This role will be responsible for developing highly scalable and efficient cloud solutions and will work closely with the Cloud Engineering Team Lead to ensure the success of the function.

As our Senior Cloud Engineer , your key responsibilities include, but may not be limited to:

• Effectively deliver on requirements, ensuring the agreed outcomes are achieved within determined timeframes
• Collaborate with cross-functional teams to design, implement and maintain cloud solutions that are resilient, scalable and secure
• Contribute to the design and management of cloud infrastructures through CI/CD pipelines and automation
• Advocate for and implement best practices for DevOps, Continuous Delivery, including automated testing (BDD, TDD), build and deployment pipelines and observability
• Develop automation strategies to monitor and adjust performant cloud solutions
• Develop and maintain data security processes to ensure networks, data stores, and applications remain secure
• Assist with technical problem solving and provide technical guidance to other engineers and team across the organisation
• Mentor junior engineers and train them on best practice, cloud technologies, software architecture and tools
• Act as a point of escalation during incidents, helping to resolve issues and risks
• Stay up to date with cloud industry trends, technologies and market changes
• Work in alignment with Pepperstone’s values

About you

• Bachelor degree in Cyber Security, Computer Science, Software Engineering, other related certification, or equivalent on-the-job experience
• Minimum 3+ years of experience in a cloud, platform or devops role
• Proven ability to manage and drive change in a team environment
• Excellent communication and interpersonal skills both written and verbal including the ability to present to both technical and non-technical stakeholders
• Extensive experience in designing and managing cloud networks,  architectures, applications, and services on AWS
• Expertise in DevOps culture and CI/CD practices
• In-depth knowledge of automation, orchestration, container and serverless technologies
• Experience in incident and issue management
• At least 1-2 years experience in a programming language (Javascript, Python, Golang)
• Understanding of site reliability engineering, observability data types (logs, metrics and tracing) and experience with related tooling
• Committed to ongoing learning and development
• Ability to live the Pepperstone values
• Nice to have
• Experience with AWS Systems Manager
• Experience with Alibaba Cloud
• Experience with Windows Server and automation

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

• Develop and maintain a strategic plan for targeting key companies and projects in each design area.
• Provide technical support and specifications to key specifiers.
• Actively seek and secure high-value specification projects.
• Deliver professional presentations on Sika products and solutions to key consultants.
• Maintain a product sample kit for use in meetings.
• Promote cross-selling opportunities to specifiers.
• Provide technical solutions based on Sika product combinations.
• Collaborate with sales teams and attend regular meetings.
• Manage and update project specifications in the CRM system.
• Liaise with the sales team to support the sales process.
• Maintain a comprehensive customer database.
• Attend industry events and conferences.
• Achieve set KPIs related to presentations, project progress, and sales potential.

Nine's Data Engineering team is on a mission to modernise how we store, consume and process data to derive value from it. We're building and managing cutting-edge pipelines, applications, and infrastructure, handling hundreds of millions of daily events, and crafting rich data models that inform business decisions at every level.

Currently, we're embarking on an exciting journey to migrate our legacy data pipelines and services from AWS to GCP. This is a unique opportunity for a seasoned Data Engineer to play a pivotal role in modernising our data ecosystem, ensuring seamless data flow, and unlocking new possibilities for innovation and growth.

As a Senior Data Engineer specialising in cloud migration, you'll be:

• Analysing and assessing our existing AWS data pipelines and services, identifying areas for optimization and standardisation, and formulating a comprehensive migration plan.
• Collaborating with product and business stakeholders to create a plan for the 'future state', including data sources, sinks and transformations
• Tracing the data lineage to understand how data moves through the system.
• Identifying under-utilised assets that could be retired

Familiarity with the below areas would be beneficial:

• Designing and implementing new data pipelines and infrastructure in GCP, leveraging the platform's full potential for scalability, efficiency, and reliability.
• Adhering to Nine's data standards and industry best practices, ensuring our GCP environment is robust, secure, and primed for future growth.
• Sharing your expertise with other team members, fostering a culture of continuous improvement, and contributing to our collective knowledge and skill set.

This work required for the Design Engineering activities to provide on-site build support for electrical systems including fault finding and validation. In this active role, you will apply your demonstrated experience within our collaborative and vibrant team to promote sustained growth. This position provides a rare opportunity to work closely with OE customers on critical multi-year projects, allowing you to make a meaningful impact on our initiatives.

• Technical support for debugging and root cause evaluation of issued discovered on build.
•  Record anomalies in project onenote when discovered
•  Record all CAN traces and Bus queries as directed by the Systems Engineers Team.
• .Software and Configuration activities at End of Line.
• Fault finding and analysis during Proto build as directed by the team. 
• Supporting build site meetings and issue resolution workstreams.
• Support development and delivery of high quality Proto units.

As a result of a significant project pipeline, AECOM’s Resources + Industry business has an opportunity for a Principal Mechanical Engineer to support the successful completion of a range of major mining projects across Australia and Internationally.

Working as part of a dynamic, consulting environment, you will have the opportunity to collaborate with industry leaders and technical specialists. You will work across all project phases from studies through to detailed engineering and execution, working predominately across copper / gold resources projects.  

This is a great opportunity to be a part of an established and internationally experienced centre of excellence based in Brisbane.

Utilising your relevant experience, you will also provide technical guidance to our graduates and upcoming engineers, contributing to the growth of the next generation of engineering consultants.

We are seeking a highly skilled Tank Reliability Engineer to join our Hydrocarbon Solutions team in Brisbane.  In this critical role, you will be responsible for delivering both online and offline tank inspections, ensuring the integrity and reliability of our hydrocarbon storage systems.

Responsibilities & Requirements

• Conduct comprehensive online and offline tank inspections to assess structural integrity and identify potential issues.
• Develop and implement risk-based inspection programs for storage tanks.
• Analyse inspection data and prepare detailed reports on tank conditions and recommended actions.
• Collaborate with cross-functional teams to develop maintenance strategies and improve tank reliability.
• Stay up-to-date with industry standards and best practices in tank inspection and reliability engineering.
• Provide technical expertise and support for tank-related projects and modifications.
• Contribute to the development and improvement of inspection procedures and methodologies.
• Participate in root cause analysis investigations for tank-related incidents.
• Ensure compliance with safety regulations and environmental standards in all inspection activities.

We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong systematic and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

We’re looking for a skilled Back End Engineer to join our team of creators who are consistently raising the bar for user experience. Working behind the scenes, the ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and an analytical mindset. This person should be comfortable working independently as well as with a team in the design and development of mission-critical websites, applications, and layers of infrastructure. The back end developer will have an immediate effect on our business success as well as the success of our clients. The ideal candidate will have deep knowledge of AWS/Azure with C#/Node.js services.
 

Key Responsibilities

• System Architecture: Design and implement robust, scalable, and secure back-end architectures to support mobile applications and cloud-based platforms.

• Team Leadership: Lead, mentor, and manage a team of engineers, ensuring best practices in code quality, architecture, and development processes.

• Mobile  & Web Integration: Collaborate with web & mobile development teams to build APIs and services tailored for applications, ensuring optimal performance and user experience.

• Cloud Solutions: Leverage cloud computing platforms (e.g. AWS and Azure) to build scalable and resilient infrastructure.

• DevOps: Setup and optimise CI/CD pipelines, automate deployments, and manage infrastructure.

• Technical Problem Solving: Identify and address technical challenges, from debugging complex issues to optimising system performance.

• Stakeholder Communication: Collaborate with product managers, designers, and other stakeholders to define project requirements and deliver high-quality solutions on time.

About you:

• You probably already know 5 or more languages and frameworks, and are learning something new as we speak.

• Whilst you may not be an expert in every language, framework or database, you have a substantial breadth of experience across many.

• You possess, not only a willingness, but an excitement at learning new technologies, languages, frameworks and databases. 

• You don't need to be handheld. You know how to learn and have a demonstrable ability to learn on the job. (This is most likely how you've previously learnt new things!)

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and to learn more about atWork Australia.

If you have any questions, don't hesitate to contact: [email protected]

• New restaurant opening at Brisbane Airport Service Centre in early 2025
• Start now to complete training in an existing GYG restaurant
• Great opportunity to build and shape the culture at a brand new restaurant!

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant Manager at GYG, you will lead the charge in overseeing daily operations. You will empower the team through coaching and training, while managing your restaurant's P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary from $75k + super + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

We're looking for Job Coaches, In-Work Support Coaches, and Employer Engagement Consultants to join our dedicated and passionate team in Queensland and Surrounding suburbs.

  ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for one of our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and learn more about atWork Australia.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected]

We are looking for a Splunk Monitoring Engineer, to join our Cloud, Data, and Infrastructure team!

What is this role about

The Splunk Engineer will, manage, maintain, support and enhance monitoring, automation, and the Configuration Management Database (CMDB) platforms. Whilst also creating dashboards and enhancing alerting functionalities to enable the business to meet client needs.

As a member of our Cloud Data & Infrastructure team, you’ll be responsible for:

• Designing, implementing, supporting, and maintaining monitoring and automation solutions using Splunk, BMC Helix, SCOM and other monitoring platforms.
• Managing, maintaining, supporting, and enhancing Cuscal instances of BMC’s Helix Services Platform including but not limited to the Discovery, full CMDB and AIOps components.
• Ensuring that the CMDB is continually updated, accurate, and accommodating business needs.
• Creating, maintaining, enhancing and following associated processes.
• Ensuring that others across the enterprise adhere to associated processes.
• Maintaining and enhancing monitoring and alerting standards and ensuring that Engineering and other relevant teams are aware of these and adhere to them.
• Automate monitoring and alerting of events.
• Liaising with clients and client-facing staff to ensure that monitoring and alerting requirements are met.

As a Senior Service Desk Analyst, you will play a crucial role in providing technical support and assistance to end-users within the organisation. You will handle technical issues, troubleshoot software and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management, and customer service orientation.

Responsibilities:

• Technical Support: Provide Level 1-3 support for software, hardware, networks, and IT systems via phone, email, chat, or in-person. Escalate complex issues as needed.
• Incident Management: Log, track, and prioritise incidents using IT service tools, ensuring timely resolution and adherence to SLAs.
• Problem Resolution: Analyse recurring issues, recommend solutions, and collaborate with teams to implement preventive measures.
• User Training & Documentation: Create user-friendly guides and conduct training to empower self-resolution of common issues.
• Asset Management: Maintain IT assets, software licenses, and configurations, ensuring accuracy through audits and updates.
• Continuous Improvement: Enhance processes, tools, and workflows to improve service delivery and team efficiency.

The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Be the first point of contact on all issues relating to the international payment process.
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
• Interact with new and existing clients on inbound/outbound calls/emails.
• Escalate calls within the company if required in accordance with internal procedures.
• Follow up with clients in accordance with AML/CTF regulations. 
• Communicate effectively with internal departments when required i.e. Compliance. 
• Contact clients in a timely manner to confirm their transfers.
• Respond to client queries across all facets of the payment process including tracking funds. and coordinating responses with Operations and Settlements.
• Gain knowledge of and remain up to date on relevant legislation.

Do you have a passion for shaping and influencing company culture?

Join our team and play an important role in enhancing our operational efficiency working as Maintenance Support Officer at Gove House, Nhulunbuy.

In this role, you will report directly to the Maintenance Coordinator and play a crucial part in maintenance works and services to be delivered to multiple contractors.

This position can either be residential on a 5:2 roster, working Monday to Friday 10 hours per day for local candidates to Nhulunbuy, housing is provided.

Or you can also FIFO on a 14&7 – 10hours roster from Cairns, Brisbane or Darwin.

Your responsibilities:

• Administer work orders using maintenance system, supporting contractors, ensuring all maintenance, both planned and reactive, is issued accurately to the relevant contractors.
• Update maintenance system to keep all work orders updated and progressing with a focus on overdue and outstanding items.
• Assist with preparing weekly, monthly updates and notes for client meeting including sub-contractor performance and overdue escalations.
• Utilize maintenance system to review trade workload and schedules, reallocating works orders as required.
• Support Maintenance Coordinator and perform other administrative or maintenance related duties to ensure all services are delivered.
• Assist with the preparation of preventive maintenance plans, managing and adapting these as required via the maintenance system.
• Report generation – ability to gather information, process and provide accurate information on accrual reports, work order reports, and overdue/outstanding JOB reports.
• Engage with contractors throughout the day to ensure they are aware of critical works and are working to complete open JOBS.
• Engage with tenants regarding Maintenance requests and services.

Who are we Looking For?

• Excellent communication and administrative skills.
• Good command over various information technology applications
• Self-motivated, problem solver and well organised
• Experience in maintenance scheduling or previous experience in scheduling or similar field is desirable

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our skilled trades are critical to keep our facilities running like clockwork on remote sites and villages. We are committed to providing opportunities for trades who are as committed to safety and service as we are!     

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

insightsoftware is seeking a Solutions Engineer reporting directly to the Director of Solutions Engineering. This position will handle product demonstrations, pre-sales support and partner enablement for our budget consolidation business unit. The ideal candidate will bridge the gap between our sales and post-sales teams, providing expert guidance to prospects on how our products can address their specific business challenges. You should have a consulting mindset and experience mapping customer requirements to software solutions. This is a remote based role.

Primary Responsibilities:

• Technical Expertise: Develop a deep understanding of our solutions, including features, benefits, and competitive advantages.
• Client Engagement: Collaborate with the sales team to identify client needs and tailor presentations that demonstrate how our solutions can meet those requirements.
• Product Demonstrations: Conduct compelling product demonstrations, highlighting the value and capabilities of our offerings to both technical and non-technical audiences.
• Solution Design: Work closely with prospects to design custom solutions that align with their business processes and objectives.
• Proposal Development: Assist in crafting detailed proposals and responses to RFPs, ensuring technical accuracy and alignment with prospect needs.
• Feedback Loop: Gather insights from prospect interactions to inform product development and enhance our solutions.

Career Opportunities: Infrastructure Engineer (30380)

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Join a team of engineers that are responsible for designing, implementing, and maintaining the company's network infrastructure. You will work closely with other IT teams, vendors, and business stakeholders to ensure that the network is reliable, secure, and meets the needs of the organization.

• Maintain a large network, server, and cloud environment

• Close audit findings as identified

• Perform disaster recovery testing

• Participate in team on-call rotation

• Enhance communication channels between APAC business units and global IT teams to ensure seamless operations and support.

• Monitor ticket queues for network, server, and cloud engineering teams, and address or escalate tickets as appropriate.

• Execute changes and updates outside of London and US business hours to support global operations.

• Perform quarterly vendor reviews with key vendors serving the APAC region.

• Provide assistance to server and network teams in managing and supporting the infrastructure across the APAC region.

• Participate in routine maintenance activities and contribute to global business-as-usual (BAU) infrastructure modifications, including the implementation of infrastructure upgrades, application of patches, and adjustments in configurations.

• Lead the execution of disaster recovery testing protocols specific to the APAC region, ensuring readiness and resilience.

• Offer on-call support for addressing critical infrastructure issues that arise

• Commit to attending global team meetings weekly – where possible, outside of regular business hours, to align with different time zones, facilitating better integration and collaboration with the global server and network teams.

• Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and rest of APAC.Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• All-inclusive approach to Diversity, Equity and Inclusion

• Maternal/paternal leave benefits

• Complimentary subscription to Headspace – the mindfulness app

• All employee events including networking opportunities and social activities

Must have skills

• Proven experience in infrastructure engineering, covering servers, networking, and cloud technologies.

• Ability to work independently with a broad skill set across multiple IT disciplines.

• Strong problem-solving skills and the ability to identify and address user-specific issues in the APAC region.

• Familiarity with managing Cisco UCS servers, VMs in VMware, patching ESXi hosts, extending disk space on servers, performing backups and restores, and ensuring optimal performance of the Citrix environment for APAC users.

• Basic understanding and capability to make firewall changes and manage network configurations.

• Excellent communication and collaboration skills, essential for working in a global team environment.

• Familiarity with reviewing infrastructure-related invoices, ensuring accuracy and cost-effectiveness in the APAC region.

• Experience in managing incidents and participating in an on-call rotation, demonstrating the ability to handle critical issues efficiently.

• Possess extensive knowledge in various IT domains, including but not limited to servers, networking, VMware technologies, and backup/recovery strategies.

Nice to have skills

• Experience with Cohesity for data management and backups.

• Willingness and ability to travel within the APAC region as needed for the role.

• A proactive approach to seeking out service process improvements and contributing to the design and continuous enhancement of our infrastructure.

• Skills in creating and maintaining technical documentation and training materials, which help streamline processes and knowledge sharing.

• Interest in or current engagement with learning Azure cloud management to broaden cloud infrastructure skills.

• Enhanced system monitoring and alerting capabilities, aiding in the proactive management of the infrastructure.

• A commitment to continuous learning and improvement, showing a dedication to staying abreast of the latest technologies and methodologies in infrastructure engineering.

Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know .

• Build an aesthetically pleasing and user-friendly interface, specifically designed to empower borrowers. This platform will guide users through mortgage options to find the perfect match for their unique circumstances. 
• Develop a suite of tools that enhance productivity and efficiency for our brokers
• Partner with our Product/UX team to create visual and interaction designs that resonate with our customers, ensuring a seamless and engaging user experience. 
• Take charge of major segments of our system end to end, demonstrating expertise in both design and delivery. Provide stable, high-quality solutions that stand the test of time. 
• Build robust and scalable software as an integral member of our Automate engineering team. Lay the foundation for a resilient and evolving technological framework. 
• Commit to writing clean, maintainable code. Prioritise practices that support continuous integration and deployment, adhering to the highest standards and guidelines in software development. 
• Contribute to the success of a dynamic, cross-functional Agile team. Foster a collaborative and innovative environment. 
• Embrace full ownership of the code you and your team develop. Be proactive in debugging, monitoring, and ensuring the utmost reliability in our production environment. 
• Articulate ideas and convey complex information clearly to your team and other teams, including major banks and insurers. 

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner in
accordance to the requirements laid out by the architects and technical leads. Working in an agile
environment you will provide technical expertise and support while delivering quality software. On a
day to day basis the Software Engineer is actively contributing to the continuous improvement of our
technical delivery and participating in the agile processes while positively contributing to discussions
and team dynamics. The Software Engineer is responsible for delivering high quality application,
automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and senior engineers to deliver code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Participate in a collaborative working environment and contribute positively to a high-performing team.
• Identify complex areas of code that require refactoring and technical debt and ensure these are addressed as appropriate.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the solution and application architects to create solutions and conduct spikes when required.
• Participate in design reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner while working with the Tech Lead and Engineering Managers to design solutions as appropriate. Working in an agile environment you bring excellent problem-solving skills while delivering quality software. On a day-to-day basis the Software Engineer is actively helping enhance the continuous improvement of our technical delivery and agile processes while positively contributing to discussions and team dynamics. The Software Engineer will proactively seek to learn and grow on the job to push the quality of the team's delivery forward. The Software Engineer is responsible for delivering high quality application, automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and Engineering Manager in delivering code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Ensure you take ownership of work and collaborate effectively with the team. Seek clarification from Engineering Manager, Tech Lead and senior engineers.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the Engineering Manager and Tech Lead to create solutions and conduct spikes when required.
• Participate in code reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.
• Document solution proposals, decisions and guides to troubleshoot and maintain systems we own.
• Stay curious and learn and acquire skills on the job.

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

Summerset Cranbourne North is looking to recruit an experienced Property Assistant/Maintenance Officer to join our Property team.

In this role, you will assist the Property Manager with all aspects of property maintenance at our Cranbourne North village. Our ideal candidate will be passionate about their work, enjoy working in a team and take considerable pride in the standard of their work.

What will your responsibilities be?

• Assisting with the overall property and gardening maintenance and presentation
• Ensuring that the look and feel of the Village meets the high standards that Summerset demands

Please click here to view the full job description.