• Excellent Career Opportunity, Global Company, Extensive Growth Aspirations 
• Utilise Your Exceptional Customer Service Skills at Oaks Sydney Hyde Park Suites
• Hourly Rates: Monday - Friday: $25.80 p/h, Saturday: $31.23 p/h, Sunday: $37.47 p/h

Oaks Sydney Hyde Park Suites are looking for a full-time or part time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Fielders business in our Novar Gardens team as a Customer Service Representative. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Our supportive, customer-focused team at Fielders has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This is a Monday to Friday, day shift opportunity.

What Will You Do?

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you’ll be responsible for the following:

• interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia 
• providing internal support and regular feedback to our sales teams with customer and competitor information 
• resolve issues and seek ways to improve the customer’s experience
• ensure that tasks are completed in a timely manner and systems updated accordingly

More About You

You will enjoy working in a team environment and bring:

• excellent communication, negotiation and interpersonal skills 
• a strong customer focus with the ability to resolve issues effectively and efficiently 
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships 
• a high attention to detail and ability to complete multiple tasks simultaneously 
• a commitment to your own safety and well-being while caring for others

What’s in it For You

• Ongoing career development opportunities
• Ongoing trainings
• Employee benefits with discounts on health and wellbeing products and services
• Team lunches
• Team building activities
• Employee Assistance Program

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 20th January 2025

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Toowoomba team. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will support our branch by managing enquiries that come via phone and email and walk in customers to our retail space. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer.

What Will You Do?

Working with a friendly and inclusive team you will be a key contact for sales and service enquiries, this will see you: 

• interacting with our customers via phone and email managing quotes and queries
• following-up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurturing and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With your positive attitude and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a willingness to grow, learn and develop yourself
• demonstrated computer competency including MS Office

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close: Monday 20th January 2024. 

As an Operations Engineer, you will be responsible for planning, coordinating, and executing engineering activities and projects to ensure the smooth flow of materials and uninterrupted operations. You will collaborate closely with production and maintenance leaders and their teams to continuously monitor and review production performance, implementing activities and projects to enhance effectiveness and efficiency.

Key Responsibilities:

• Plan, coordinate, and execute engineering activities and projects.
• Promote the flow of materials through uninterrupted operations.
• Work closely with production and maintenance leaders and their teams.
• Continuously monitor and review production performance.
• Implement activities and projects to increase effectiveness and efficiency.
• Serve as the voice of production in collaboration with the Product Development team.
• Ensure optimal Design for Manufacture and Assembly of new products.

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Part-Time Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Due to internal movement, BlueScope Distribution is looking for a Customer Service Officer to join the Adelaide sales team based in Wingfield. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.

With the support of an experienced team, you will be given every opportunity to further develop your career in customer service or sales with us here at BlueScope Australia. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do?

Based in our sales office located in Wingfield, you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• excellent communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships
• basic knowledge with Microsoft office and a willingness to undergo relevant training

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 20 January 2025

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation

Job Description

Sodexo is currently seeking a suitably qualified and highly motivated Facility Maintenance Supervisor to join our team on a permanent, full time basis, within the Pilbara region. Reporting to the Regional Manager, your key responsibility will be to oversee maintenance works on non-process infrastructure on our clients assets within a mine environment. You will be providing advice and support to maintenance personnel and sub-contractors on site with duties including completion of detailed scoping documents, quoting, supervising maintenance and minor construction work, scheduling, report preparation whilst ensuring work programs are on time and on budget. Positions are FIFO on an 8:6 roster (fights from Perth).

Ideal candidates will display the following:

• Ability to drive a zero harm culture through proactive safety leadership and display a true value for safety
• Extensive experience in maintenance works management in a remote environment
• Sound understanding of mines and statutory regulations
• Knowledge of scoping, planning and supervising packages of work
• Ability to foster a positive & productive working relationship and culture between the team members and other departments
• Leadership to coach, review and develop trade personnel to ensure their skills are optimised to their full potential

Are you passionate about creating positive experiences for students and their families? At Contour Education, we’re dedicated to supporting students throughout their educational journey, and our Customer Service Representatives are at the heart of delivering exceptional service every day.

If you’re empathetic, reliable, and love being part of a dynamic, people-focused environment, this part-time role, based at our Box Hill campus primarily, is your opportunity to make a difference.

Who Are We

At Contour Education, we’re revolutionising tutoring with engaging, small-group sessions that prepare students for success. We’ve been reshaping education since 2020, with over 5,000 students enrolled and 100+ team members having joined us on this exciting journey. Recognised as one of Australia’s fastest-growing startups for 4 straight years, we’re not slowing down!

The Role

What You’ll Do

• Support Students & Parents: Handle incoming enquiries via Missive and Podium about schedules, invoicing, rescheduling, and general information, ensuring quick, professional, and solutions-oriented responses.
• Oversee Campus Operations: Keep the campus running smoothly by managing administrative tasks, maintaining stock and equipment, and preparing classrooms to create a welcoming learning environment.
• Engage with Customers: Assist walk-in students and parents at the campus, providing support and information in a patient, empathetic manner.
• Maintain High Standards: Monitor and address any operational issues during classes, ensuring a seamless and enjoyable experience for everyone involved.

Who You Are

• A Great Communicator: You listen actively, show patience, and deliver clear, empathetic communication that leaves a lasting positive impression.
• Organised & Detail-Oriented: You juggle multiple tasks efficiently and ensure accuracy in everything from scheduling to record-keeping.
• Proactive & Adaptable: You’re quick to solve problems and flexible in managing the day-to-day demands of campus operations.
• Tech-Savvy: You’re comfortable using tools like Missive and Podium and eager to learn new systems as needed.

Why Join Contour?

• Meaningful Impact: Be a key part of a team that supports students in achieving their educational goals.
• Supportive Environment: Work in a collaborative and dynamic workplace where your efforts are valued.
• Diverse Role: Enjoy a mix of administrative, customer service, and operational tasks that keep things interesting.
• Flexible Hours: Fit work around your schedule with weekend shifts available.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your customer service and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

 Your key responsibilities include:

• Answering and/or directing phone calls 
• Meet and greet all visitors to the office
• Check in patients, ensure completion of paperwork and update patient details
• General administrative tasks such as filing, scanning and scheduling appointments
• Contact claimants regarding upcoming appointments
• Mail distribution and dispatch (including courier management)
• Manage the day to day presentation and preparation of consulting rooms 
• Administration support to Medical Specialist and Client Services Team 

We're looking for Job Coaches to join our dedicated and passionate team in Perth

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our Recruitment Information Sessions where you will get the opportunity to connect with one of our Recruitment Partners and a Service Manager for an on-the-spot interview and to learn more about atWork Australia.

If you have any questions, don't hesitate to contact: [email protected]

• Fixed term until July 2025, Part-time 16 hours per week
• $75,252.28 per annum (pro rata) plus Superannuation
• Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide a high level of general office administration tasks that supports the Homestead Community and Learning Centre.

What you’ll be doing:

• Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, meeting minutes, purchasing, invoicing, document management, collation of data and reports. 
• Administer the Centre’s booking system, including point of contact enquiries, maintenance of the booking system and administration of accounting processes.
• Ensure effective and efficient day-to-day operation of the Homestead Community and Learning Centre as per the Operations Manual.
• Ensure the facility is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council’s Facilities Management Team.
• Administer the Centre’s learner enrolments, including the processing of enrolment forms and payments.
• Assist in the design and data entry of databases as required particularly maintenance of the Social Planet system.
• Manage customer service requests, complaints, general enquiries, and transactions (where appropriate).
• Help promote and support the participation of a wide range of users in the facility and Council programs through collaborative approaches and maintenance of day to day facility operational functions.

The skills and experience you’ll bring to the role:

• Well-developed interpersonal skills and proven ability to communicate effectively and gain cooperation and assistance from customers, management, and employees at all levels within the organisation.
• Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently. 
• Knowledge and/or proficiency in the use of facility booking or administration systems within a community setting.
• Ability to identify customer needs and expectations, decide appropriate action and respond accordingly. 
• Demonstrated ability to communicate both verbally and in writing with a broad range of people from diverse backgrounds and cultures. 
• Demonstrated ability in dealing with difficult situations, resolving problems, and presenting a positive image of Council. 
• Previous experience working in an administrative role and demonstrated experience and aptitude in dealing with members of the public.
• Knowledge of Council software applications including Finance One, Bookable and HPE Content Manager is desirable.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

Our Hydrocarbon Solutions business, is seeking a talented and experienced Project Engineer to join our dynamic team in Pinkenba, Brisbane.

This is a site-based role where you will be responsible for managing and executing complex projects in the hydrocarbon industry, ensuring optimal solutions for our clients.

Responsibilities & Requirements

• Lead and coordinate engineering projects from conception to completion, ensuring adherence to timelines, budgets, and quality standards.
• Develop and implement project plans, including resource allocation, scheduling, and risk management.
• Collaborate with cross-functional teams to design and optimise hydrocarbon processing systems.
• Conduct technical feasibility studies and provide engineering solutions to complex problems.
• Analyse project data and prepare detailed reports for stakeholders.
• Ensure compliance with safety regulations and environmental standards.
• Manage relationships with clients, vendors, and contractors.
• Stay updated on industry trends and emerging technologies in the hydrocarbon sector.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

About our Engineering Teams

Working in one of our autonomous, cross-functional squads, you will make a significant technical contribution to the successful delivery of the various business priorities as well as continuous improvement of our technical platforms. As part of the Certsy team, you'll enjoy working in a start-up culture with the backing and support of a larger company. We are hardworking, open-minded and passionate about crafting phenomenal products and delivering real value for our users.

Here's what we're looking for

Our grads are curious and enthusiastic about using tech to create awesome products for our much-loved customers and show great judgement to help us decide which problems we need to solve.

Sound like you? We want you to demonstrate your:

• Love for code - showcase your passion projects, GitHub profile, contributions to Stack Overflow, and if you attend any industry events or meetups
• Strong team orientation - you can listen and contribute in equal parts
• Ability to collaborate, be curious and not be afraid to be yourself
• Work experience
• Contributions to your community (e.g., volunteering).

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

As a Senior Data Engineer you will be responsible for delivering high quality data, maintenance, optimisations and solutions to support the data operations in OFX. Working across AWS and GCP, you will also be exposed to data ingestion, transformation, and warehousing. Working in an agile environment, you will provide technical expertise and support while delivering quality solutions to appropriate standards and accepted best practices. You will actively participate in the agile processes of the organization, positively contributing to discussions and team dynamics.

What you'll do

Your role will perform a range of data engineering and database administration tasks as part of a cross-functional data and insights team. Day to day you will:

• Create new data pipelines using infrastructure as code, and maintain/debug existing data pipelines which pull data from a variety of source systems
• Work within a wider engineering team, adopting and contributing to best practices for software development and cloud architecture
• Coordinate with various incident, engineering, and operations teams to diagnose and resolve any production issues which arise, communicating status updates to key stakeholders
• Turn resolutions into repeatable patterns which can be used to drive continuous improvement to our systems and processes
• Develop appropriate testing and monitoring, as well as providing handover and technical escalation support

As our Lead Electrical Engineer you’ll lead our efforts across global data centre projects, ensuring all phases—from planning through to operation—are executed to industry-leading standards. Collaborate closely with various teams including Engineering, Project Management, Facilities Management, and Sales/Marketing to deliver new and expansion projects efficiently and effectively. In addition to this you’ll manage all aspects of electrical design from initial business cases and feasibility studies to long-term facilities management and expansions.  

Key areas of focus will include: 

• Design Leadership: Chair electrical design workshops, ensuring optimal solutions are explored and standards met. Lead the review and improvement of existing design standards and present actionable recommendations.  
• Technical Oversight: Conduct key shop drawing reviews, load flow and discrimination studies, and earthing designs. Oversee construction site inspections, commissioning processes, and integrated systems testing.  
• Project Management Assistance: development of feasibility studies, due diligence reports, and project scopes. Manage capital cost estimations, ROI analysis, and risk assessments.  
• Facility Management: Support long-term facilities management with specialist knowledge in maintenance operations procedures (MOPs) and change advisory boards (CABs).  
• Capacity Management: Design, create and maintain power flow and capacity calculations for NEXTDC data centres  

The purpose of this position is to lead the technical outcomes of our customer projects in the APAC region. While working predominantly with regional customers, this role will also involve working closely with the project team to provide customers with a consistent high-quality solution. You will ensure customer satisfaction, margin control, timeframe and quality goals are met. This role is responsible for ensuring our technical solutions are compliant and while meeting the contracted technical outcomes.

Our Project Delivery team is as passionate about our customers as they are about our products. They need to be deeply committed to ensuring that our products and customer support/technical support services assist in protecting and enhancing our customer’s brands.

Key Responsibilities:

Technical Design

• Produce detailed layout designs for small projects up to large turnkey projects by selecting best fit products
• Produce machine layouts using 2D/3D models and drawings
• Accurately record data relating to projects and ensure this aligns with the specification document and take action to resolve any outstanding questions
• Provide engineering support in the delivery and commissioning phase of projects
• Processing order entry for internal products
• Specifying and ordering 3rd party equipment to integrate with our own equipment

Project Documentation

• Understands total project documents required and coordinates and collates documentation to an excellent standard
• Coordinates a Master project layout of each Product and Third Party Supply
• Accurately record data relating to projects and ensure this aligns with the contract and take action to resolve any outstanding questions
• Produce regular reporting on project process
• Working with 3rd party equipment suppliers to correctly integrate with our own
• Assisting with internal improvement projects, (e.g. Pre-Quote Questionnaire, Team Planner, Pricing Sheet updates etc.)

Relationship Management

• Engages with the customer via email, phone and in-person, presenting a polite and professional manner and displaying commercial sensitivity to establish and maintain a strong and trusted relationship
• Provides product support according to standard rules where appropriate including cost structuring, assembly, installation of the product and advice on minor customisations 

Solutions Engineering

• Work with sales teams to prepare accurate system proposals and specifications for customer contracts
• Validate assumptions and identify risks

Customer Project Design, Development & Execution

• Design and engineer customer solutions to match the defined contracted specifications
• Prepare solution demonstrations for customer functional acceptance test sign-off
• Work to project budgets, timeframes and quality frameworks to achieve project goals
• Identify, mitigate and manage project risks
• Ensure compliance of each project is maintained and documented
• Provide high quality project documentation

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces the cost of storage by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy by advancing battery technology, come join us. Even if you don’t meet every requirement, we encourage you to apply — you might just be the perfect fit for our team. 

Learn more about us.

About the Role

Location: 

This position offers the flexibility of hybrid work between your home and our office on the edge of Melbourne CBD. 

Team background: 

This newly created position within our Software team. You’d be joining a talented and close-knit group of engineers with expertise in software, systems, battery and data science. You would also collaborate with our Innovation and Hardware teams, providing further professional development opportunities. 

Who we’re looking for:  

An experienced Embedded Systems Engineer with proficiency in at least one embedded programming language, for example, C, C++, or Rust. 

You will bring familiarity with the software development lifecycle and common embedded peripherals. You have fundamental electronics expertise and can produce clear documentation, specifications and technical reports.  

You are a fast learner who has a passion for renewable energy, willing to take the initiative to seek out knowledge, improve ways of working, and actively engage with colleagues to ensure an exemplary product experience for our customers.

What you’ll be doing: 

You will contribute to the on-time delivery projects via effective task management and software development - writing and optimising code for readability, maintainability and performance. You will also conduct testing and debugging activities to ensure code functionality and always maintain a keen focus on minimising repeat errors through improved methods. 

You will support your team’s work by writing high-quality technical documentation for system architecture and development processes. 

As part of a collaborative team, you will work with others daily, contributing to code reviews, system integrations and project objectives. As someone who stays current on trends and development practices, you will proactively share new approaches and ideas with your colleagues.

Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references). 

Must-have experience: 

• Proficiency in at least one embedded programming language, e.g., C, C++, or Rust.
• Familiarity with common embedded peripherals, e.g., SPI, I2C, UART, CAN, etc.
• Familiarity with the software development lifecycle, including Git-based version control and workflows.
• Fundamental electronics expertise, including reading schematics, basic design principles, and troubleshooting hardware.
• Ability to produce clear documentation, specifications, and technical reports.

Nice-to-have experience: 

• Bachelor’s, Master’s, or PhD in Computer Science or related field.
• Proficiency in Rust would be highly regarded.
• Experience with building and configuring Linux distributions for embedded targets.
• Proficiency in a scripting language.
• Experience with power electronics and control systems.
• Experience with energy storage systems and battery technology.
• Demonstrated a history of innovation and contributions to open-source projects.

Why Relectrify?

Our benefits are designed to support and enhance your work-life harmony:

• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan
• Advancement opportunities for leadership and management due to rapid scale-up trajectory
• Paid time off and holidays
• Gender-neutral paid parental, personal/carer’s leave of absence
• Hybrid flexible work policy 
• Purchased leave scheme 
• Salary sacrifice for superannuation
• Education reimbursement
• No-cost commuting  
• Free snacks and (actually good!) coffee in the Melbourne office
• Team events and monthly socials

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated.

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners. 

Team

The Cloud Infrastructure Storage team is at the forefront of storage technology, managing and scaling advanced solutions to deliver exceptional service for internal teams and external customers. We are a collaborative, inclusive team where aptitude, attitude, and a passion for learning are highly valued. Join us for competitive compensation, comprehensive benefits, and an open, professional work environment that encourages growth and innovation.

Role 

As a Senior Storage Engineer in the Cloud Infrastructure Storage team, you will be instrumental in ensuring the performance, scalability, and reliability of our global storage environment. You’ll work alongside a technically diverse team of engineers, applying your expertise to solve complex challenges, optimize operations, and drive innovation.

What you get to do in this role

• Oversee the daily operational health of the global storage environment, including monitoring, troubleshooting, and resolving issues.
• Deploy and manage a worldwide fleet of storage systems to meet performance and capacity needs.
• Lead or contribute to strategic projects, such as storage migrations, capacity planning, and system upgrades.
• Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions.
• Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.
• Stay current with emerging storage technologies and trends, applying new insights to the environment.
• Provide mentorship and guidance to less experienced engineers, fostering technical growth across the team.
• Actively contribute to documentation, ensuring processes and technical standards are clearly defined and consistently updated.

Are you passionate about leading front-end development, creating user interfaces that captivate and delight customers? Do you aspire to take charge of building products that solve real-world problems? PaperCut, one of the global leaders in Print Management, and one of Australia's few product software companies with international reach, is looking for a front-end specialist to lead the practice across the business.

Reporting to the Head of Engineering, this is a full-time hybrid role, based in our Melbourne office 3 days per week.

Some of the things you'll do...

• Collaborate with teams, including Engineers, Product Managers and Designers, to translate user needs into elegant technical solutions.

• Engineer intuitive, quality front-end applications that enhance the user experience.

• Advocate for and implement best practices in UI/UX design, responsive development, and clean coding standards.

• Mentor engineers, levelling up the front-end knowledge and capability within the business.

• Stay ahead of industry trends to help us to evolve our front-end stack and approach to development.

A little about you…

• You’ve built front-end applications with modern frameworks.

• You have experience deploying code in multiple front-end languages, such as TypeScript and React.

• You have experience leading the front-end function within a technology business 

• You have expertise in designing scalable architectures for front-end applications.

• You review code to find and address potential issues and defects, ensuring the quality and usability of every feature you build.

Are you a product-focused software engineer who lives to solve customer problems? Do you want to build solutions end-to-end as part of multifunctional and autonomous teams? If so, let us know!

Our Product Engineers are not just software developers, we generate ideas, evolve our product roadmap and promote the features we want to see. We advocate for our customers, reach outside our comfort zone, realise the potential of our software, and love the art of simple yet powerful code.

Reporting to one of our Engineering Managers, this is a full- time hybrid role, based in our Melbourne office 3 days per week.

Some of the things you'll do...

• You can shape products by discussing opportunities with colleagues and partners, ideating solutions and contributing to technology choices across projects.
• Join teams (as a leader or contributor) in the delivery of products across the whole software development lifecycle from design to delivery including QA.
• Contribute to Agile ceremonies whilst remaining agile in your approach to software product development practices and methodologies.
• Build our capability as a division by reviewing code and coding standards, mentoring PaperCutters in and outside your team and participating in recruitment interviews.

A little about you...

• You are comfortable using multiple areas of our codebase, such as Go, React, TypeScript and GCP.
• You can set the pace in projects and oversee team-building product features to satisfactory completion and take ownership of the software outcome.
• You communicate project status, work well with diverse teams and look for ways to achieve outcomes sooner.
• You mentor other PaperCutters or enable the broader PaperCut ecosystem by facilitating and driving education on important knowledge areas.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.