Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are seeking a Senior Systems Engineer to join us as a member of the Technical Services team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and services level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

This role requires AU Citizenship and to be able to gain a Baseline/NV1 Clearance.

What you’ll bring

To be successful in this role you’ll bring at least 5 years' experience as a System Administrator with Windows Server technologies.

Your technical experience should include:

• MS server operating functions, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS,
• Failover Clustering
• Hands on experience in the operation of Infrastructure outcomes such as VMware vSphere, VMware Site Recovery Manager (SRM), Cisco Unified Computing (UCS), and backup recovery technologies (Backup Exec, Netbackup and CommVault)
  

Your customer focus and communication skills will be a strength along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your problem-solving experience and your understanding of public cloud platforms.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

In your role as Senior Software Engineer you'll play a key role in building an exciting greenfield project to deliver our digital audio strategy while also helping maintain and evolve our existing set of applications. 

You’ll be crafting world-class high performance mobile and web applications & interfaces while actively working to build your skills in React Native.

This role suits someone who is interested in working across both web and mobile, with a primary focus on mobile development using React Native. You should be willing to deep dive into other areas including Swift and Kotlin (within the context of a React Native app).

The Nine Publishing Technology team build and maintain some of the most highly respected and visited websites and mobile apps in Australia, including The Sydney Morning Herald, The Age and The Australian Financial Review, as well as their content management systems, services and middleware.

You'll be working as apart of the Nine Web team, who are responsible for Nine.com.au, Wide World of Sports (WWOS), 9Honey, and many more.

You'll contribute to upcoming re-platforming work, aiming at improving the digital experiences we deliver to our audience. This is apart of an overall shift in technology aimed at improving customer experience - we are looking to standardise the approach across different sites.

Day to day responsibilities: 

• Crafting world-class high performance high availability web applications & interfaces
• Writing high quality TypeScript / ReactJS / Node.js / Styled Components, and mentor the broader technical team around best practice,
• Working in small autonomous Agile squads, taking ownership of asects of the product or key deliverables as apart of a sprint.
• Building the next generation news experience for a huge audience

AECOM is expanding its dynamic Civil Infrastructure business in Sydney and are looking for an experienced Principal Water Engineer to join our Water Infrastructure team.

Our services include network and treatment planning and design for water, wastewater and recycled water projects.

The role of a Principal Water Engineer is critical to delivering projects on-time, to a high-quality and ensuring the ongoing collaboration between internal and external stakeholders.  Depending on the scope of the projects, the Principal Engineer can typically be involved in multiple projects – effectively managing their time and dedicating the correct resources to each project.

You will have world class people around you to achieve your results, including (but not limited to) our renowned structural engineering and ground engineering teams based in the same office and supported on a global scale, but one of your key challenges will be to prioritize your tasks on an ongoing basis, so it will be important to be organised and confident in your ability.

Your daily role will include a nice mix of using your technical and management skills.  Technical works might include planning and design work, whereas management works will include management of projects, clients and mentoring junior engineers. 

The role will involve you working in a team with a strong culture, a diverse project portfolio and you will have opportunities to take advantage of AECOM’s global reach.

AECOM is expanding its dynamic Civil Infrastructure business in Sydney and are looking for an experienced Senior Water Engineer to join our Water Infrastructure team.

In joining our dynamic and market-leading team, you will contribute to the delivery of our growing portfolio of large infrastructure projects across NSW, Australia, and the broader region and provide our range of clients with brilliant and innovative solutions.

As a Senior Water Engineer, you will be empowered to lead and run your own projects, driving your career forward, working in an international consultancy. You will have the opportunity to work closely with our internal and external clients across multiple sectors, strengthening your profile across the industry.

You will have world class people around you to achieve your results, including (but not limited to) our renowned structural engineering and ground engineering teams based in the same office and supported on a global scale.  Part of your role will include some supervision and mentoring of our professional engineers, graduates and undergraduates.

Key responsibilities will include:

• Proactively managing assigned customers;
• Ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• Delivering superior customer service & client liaison to our key stakeholders;
• Actively promoting new products/services to assigned existing clients.

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experience for viewing 9Now content in mobile, tablet and desktop browsers.

You’ll be working alongside both Senior and Associate Engineers within the team, and closely with Product and Quality in the broader Streaming team.

We’re looking for people who are based in Sydney, and would be able to come into the office.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.

• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest, Testing Library React and Playwright), hosted in Docker on AWS infrastructure.

• Develop our streaming video stack and its accompanying analytics and observability.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose

The primary purpose of the position is to be part of a dynamic team that is responsible to implement, automate, support and maintain all environments that are expected to operate on a 24x7 basis.

Performing and coordinating the implementation, ongoing engineering and maintenance/upgrading of a multi-platform environment with strong focus on Linux (Red Hat), VMware ESXi, Databases (Oracle SQL), SAN Storage (NFS) and various network services in a hybrid cloud environment.

The role reports directly to the Head of Reliability and Infrastructure and/or delegates. They will work and collaborate closely with the engineers within the team and other business units within the division. The role also includes responsibilities to assist with conducting technical reviews for new and ongoing tactical and strategic initiatives.

Key Responsibilities

• Ensure SLA, SLE and SLO are met in a 24x7 environment. Required participation to an on-call roster
• Manage, maintain Red Hat Linux and Red Hat Ansible and Satellite Servers
• Operating System hardening based on recommendation by the Centre for Internet Security (CIS)
• Develop scripts, Ansible playbook ( Bash or Python ) and API calls for automating system administration and other repeatable tasks
• Manage and maintain network services such as Mail, DNS, NTP, Firewalld and F5 Load Balancer
• Generate system health related reports, manage and maintain monitoring, alerting and reporting systems such as Splunk, Dynatrace and Wazuh
• Deploy, configure, troubleshoot and staying up to date with licensing, subscriptions, versions and features and making sure all are compliant
• Implement security best practice, perform regular audits, patches and updates
• Monitor performance and identify bottleneck and optimise system resources such as disk utilisations
• Diagnose and resolve issues not limited to hardware, network to application level
• Ensure robust data integrity protection and availability with filesystem snapshot (such as LVM and VM snapshot) log shipping, replication and backup and recovery strategies
• Understand the principle of secure authentication, access control and multi factor authorisation as well as encryption technologies used in protocols such TLS and HTTPS and certificates.
• Complete all role requirements relating to development, implementation and maintenance of IT systems in accordance with the AP+’s information security policies and procedures as directed by the Head of Reliability and Infrastructure and/or delegates.

Stakeholder Engagement

• Really knows how to get the best out of external partners & stakeholders, delivering value for money & monitoring their value-add.
• Manage third-party relationships including agency relationships (creative, media, research, PR) and participant/ member marketing teams.

Team Engagement

• Work closely as a member of the AP+ Leadership Team to ensure the long-term health and prosperity of a high-performing highly focused team.
• Collaborate in the development and achievement of the goals and KPI’s of the AP+ Commercial Team
• Role model to AP+ values and behaviours, and build leadership capability across the team aligned with the desired culture and ways of working.
• Inspires team, motivating them to achieve more than they ever thought possible.

Position Requirements

Qualification:

• Red Hat Certification, such as RHCE, would be highly desirable
• Tertiary qualifications relevant to the role

Experience

• 2+ years’ experience in similar role
• Problem solving abilities and pragmatic approach
• Able to see and improve status quo

Knowledge

• Scripting and code programming. Ideally Bash and Python in a Linux platform
• Experience in product / application equivalent to what has been described in the key responsibilities

Capabilities

• Ability to handle pressure and variations in workload in a 24x7 environment
• Able to run with multiple tasks with tight deadlines
• Strong communication skills, both written and verbal, are essential for collaborating with team members and other stake holders
• Adaptability and ready to take on ever changing challenges
• Team Player with customer service focus

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not working with Recruitment Agencies for this role.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

We are seeking a driven and experienced Process Improvement Engineer to join our plastics injection moulding facility. In this role, you will play a pivotal role in enhancing our manufacturing processes, ensuring efficiency, and upholding our uncompromising standards for product quality. Moreover, you will contribute to our reputation as specialists in delivering supply chain solutions and drive our increased use of recycled materials.

Key Responsibilities

• Process Optimization which includes conducting thorough assessments of our manufacturing processes to identify opportunities for improvement in terms of efficiency, quality, and cost-effectiveness
• Developing and implementing process improvement initiatives, leveraging Lean & Six Sigma principles and industry best practices
• Continuously monitoring and evaluating process performance, making necessary adjustments to meet production targets and maintain product quality
• Collaborating closely with cross-functional teams to address process-related challenges and implement sustainable solutions
• Championing a culture of continuous improvement within the organization by leading and participating in problem-solving activities and facilitating Kaizen events as required
• Training and mentoring production team in Lean methodologies and best practices
• Monitoring and report on key performance indicators (KPIs) related to process improvement and sustainability initiatives.
• New Product Development Support ensuring that new product designs are manufacturable with maximum efficiency and minimal defects
• Performing feasibility studies and process assessments for new product concepts, offering valuable insights into materials, production methods, and equipment requirements
• Creating and maintaining comprehensive process documentation, including standard operating procedures (SOPs) and work instructions for new products
• Collaborate with R&D and design teams to facilitate the smooth transition of new products from prototypes to full-scale production
• Data Analysis and Reporting, including reports to management and recommendations
• Promoting Sustainability and  leading efforts to incorporate recycled materials into our production processes, striving to increase the use of recycled content in our products.
• Collaborating with suppliers to source recycled materials and develop sustainable supply chain practices.
• Monitoring and reporting on key performance indicators related to sustainability initiatives, tracking progress and environmental impact

About the role:

We’re looking for smart, talented and experienced team members that can take ownership, articulate their point of view and back their opinions with a well researched and knowledgeable stance.

The purpose of this role is to contribute to the ongoing improvement and development of our platform, through domain driven design and continuous deployment of high quality software code and help the team grow.

Role location:

We are open to candidates located in Australia and New Zealand with full work rights. At Ignition, it's up to you to decide whether you want to work fully remote, in-office or a mixture of both. 

What you will be doing:

• Building new, improving and maintaining existing frontend components
• Conversion of wireframes and mock-ups into fully functioning web applications
• Implementing the structure and design of web app sections
• Developing features to enhance the user experience
• Ensuring web design is optimised for smartphones
• Automating tasks through appropriate tools and scripting
• Supporting validation and verification testing
• Utilising a variety of markup languages to write web pages
• Delivery of cross-browser compatibility for the platform
• Creation and maintenance of software documentation
• Optimising web pages for maximum speed and scalability
• Committing to support a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication
• Learn from others and mentor those around you to help them grow
• Play an important role in shaping the technical direction of frontend development

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

About the Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Engineer you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

This role is available across all Australian offices (Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra) and will require Australian Citizenship to obtain a Baseline or NV1 Clearance.

What you’ll do

As Mobility Engineer, you will be responsible for but not limited to:

• Be available to travel to Datacom, customer sites and conferences
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Creating efficiencies to enhance our ability to support the customers environment.
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Configure Apple Business Manager (VPP and MDM Servers)

• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Identification and escalation of perceived poor practice or inefficiencies
• Ensure all systems are built to agreed processes and design (EG: Build guides)
• Provide technical leadership for major incidents
• Validate and assist in the maintenance of the client’s risk and issues registers
• Complete time recording processes for work performed as required
• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives
• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About the role
We have an exciting opportunity to join our team at our Melbourne Port Terminal in West Melbourne in a full time Maintenance Electrician position. Reporting to the Asset & Maintenance Manager, the role is responsible for the electrical maintenance of new and existing assets and equipment. The work is varied and there will be the opportunity to provide input and feedback on the maintenance plan.

Responsibilities

• Undertaking planned and preventative electrical maintenance works with some minor capital works
• Inspecting all Electrical systems and equipment to identify hazards and defects to ensure compliance with Australian Standards
• Analysing, diagnosing and repairing faults in critical plant and equipment 
• Working safely in accordance with LDC's safety principles
• Assisting in the development, maintenance and use of safety systems within the maintenance department
• Registering work orders on the Computerised Maintenance Management System (CMMS)
• Working closely with the maintenance team and supervising peers and contractors when needed.
• Working with contractors and other external service providers and reviewing their performance and ensuring that effective relationships are maintained

Software Architecture | Reliability | Kubernetes | AWS | Team-oriented

Site Reliability Engineering at Dynatrace focuses on enablement of our engineering teams to autonomously operate their services. The focus is to embrace the No-Ops thinking and assist with knowledge in areas such as delivery, automation and remediation. If you have a passion for large-scale deployments, interest in growing your skills around Site Reliability Engineering, then joining our team is the right next step!

At Dynatrace, we have made it our mission to ensure that millions of people worldwide have an excellent user experience, made possible through a unique combination of observability, automation, and AI—all compacted into one cloud-based software intelligence platform to give our customers visibility and precise, AI-backed answers across their entire digital ecosystem.  

Your team

• Enables engineering teams to autonomously operate their systems and services
• Always work towards fully automated processes
• Consists of motivated engineers from all around the world, with backgrounds in software engineering, system engineering and product management
• Likes to take a break and get to know co-workers

Your role

• Use your insights into production to translate manual tasks into automated processes
• Tackle the challenge of capacity planning and being as cost efficient as possible
• Coordinate the product release/rollout and refine existing processes with your ideas
• Automate monitoring and alerting to enhance efficiency and reliability of cloud infrastructure
• Assist on investigating and fixing production incidents
• Configure monitoring and alerting to ensure efficient and scalable production operations
• Take part of On-Call rotations

Responsibilities will include but are not limited to:

• Scheduling of appointments with customers.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation uploading, office administration tasks and working closely with a supportive team.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• Experience with Packaging desktop applications and configure them for streamlined deployment
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required and act as the lead
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Experience in macOS operating systems using JAMF would be advantageous

• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, Jamf, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our why

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

The Platform Engineering team are focused on a number of existing and emerging technologies. We cover technologies from VMware, Microsoft and Citrix. We are forward thinking, love automation and are on a mission to make infrastructure and services easy for our customers.

About the Role (your why)

We are currently seeking a Citrix Engineer to join our team on a contract basis. As a Citrix Engineer, you will be responsible for the continual delivery of desktop services to end clients utilizing desktop, application and user virtualization/streaming, and any other methods of desktop services required while maintaining excellent relationships and ensuring effective and professional communication with all relevant parties.

It is essential that you are an Australian citizen to be considered for this role and NV1 is required. This role is available across all of our AU offices; Sydney, Brisbane, Adelaide, Perth, Canberra and Melbourne.

What you’ll do

As a Citrix Engineer, you will be passionate about Citrix and continually identify ways you can leverage the technology to enhance the customer experience. You will be familiar with Xendesktop and XenApp, and be a frequent user of Citrix Cloud services.

• Collaborate with cross-functional teams to implement Citrix solutions and troubleshoot any issues
• Ensure the stability, integrity, and efficient operation of Citrix infrastructure
• Maintain and administer Citrix policies and profiles to ensure security and compliance

What you’ll bring

• Relevant experience as a Citrix Engineer or similar role
• Knowledge and experience with Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)
• Experience with Citrix Cloud services and technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Australian citizenship and NV1 Clearance

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Contract Type: Fixed Term 6-month Contract (FTC) / Independent Contractor 3-6 months.

About You

• Demonstrated experience in successfully winning and delivering Civil Infrastructure projects to a high standard, within budget and on time;
• Passionate about developing yourself to be a future leader and initiator of our local strategy to grow the Civil Infrastructure and Industrial groups capability;
• Love working with people and passion to mentor and lead teams plus interact with customers;
• Experience in a work winning / engineering delivery position.

Your ability to mentor others, deliver on promise and building / maintain strong client relationships will be key to your success in this role.

Qualifications

• Bachelor of Civil Engineering (or equivalent);
• Project management experience;
• Business development experience (desirable);
• RPEQ/CPEng (desirable).

AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses.  Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

The Sales engineer will work with enterprise customers to shorten the sales cycle by overcoming technical hurdles within these accounts. Sales Engineers must have solid communication skills, sales ability, technical expertise, and work well in a team, or independently.  This position will require relationship building with all technical buyers at the end user level and with Enterprise Service Providers and Certified Solution Providers.

The Sales Engineer must be well versed in the technical and sales aspects of the March Networks product and third party products that the March product will integrate with in each vertical.  Communication of complicated technical material to customers on demand is a requirement.

Duties and Responsibilities:

• Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
• Communicate customer feedback into future product developments
• Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
• Evaluate and integrate 3rd party devices
• Provide effective interfaces into existing and emerging opportunities and external partners
• Leverage relationships within organizations to solve technical hurdles and foster awareness of our products and solutions
• Assess potential application of company products and services and offers solutions to meet customer needs
• Install, configure and test our solution at customer’s facilities during Proof of Concepts
• Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
• Assist with the development of our channel partners. This may include conducting joint account calls, updating their technical staff on new products and features, and working with them to develop solutions for customers
• Provide technical training to end users and Certified Solution Providers

Experience and Qualifications:

• College or University Degree in a business or technical discipline
• Minimum 4 years of experience in networks, WAN, LAN, Wireless and Wired Communication networks, Client/server knowledge, ERP systems, and CCTV/video surveillance equipment
• Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
• Proven track record in providing customer satisfaction
• Understanding of how all facets of a manufacturing organization operates
• Results-driven with demonstrated initiative and trust, firmness and resilience
• Some project management experience

Assets:

• Experience with large enterprise IT departments and processes
• Experience in the security industry
• CCNA or CompTIA certification
  

March Networks is an equal opportunity employer and supports a diverse workforce

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit ​each individual’s needs!

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Why You Want to Join Us – Our Team and Culture,Benefits, Career Growth and Flexibility

We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

• SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.

• BENEFITS – We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!

• DEVELOPMENT – Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.

• OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
• FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
  

About the Role, and Why it is a GREAT Step for You!

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

What You Will Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

About You

• Around (near or over) 2 Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

What are you waiting for! If you are ready to make a difference in Australasia's largest homegrown technology company then apply within today!