As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written. 
Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of products range knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on installation of main relevant products in the 
company’s product portfolio. The main role is to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed. 

Installs (deploys) and performs commissioning for equipment at customer sites across North and South Asia region. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all installation related files until work is completed with the strong focus on scope delivery withing the agreed deadlines. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. 

Responsibilities -

• The role will require a significant amount of travel both domestic and international including some countries considered as High-Risk (for example PNG or Thailand)
• Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
• Installs equipment in the field; provides customer familiarization training as required
• As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
• Documents all installation work and submits paperwork in a timely manner
• Responsible for reporting product quality issues/concerns identified during the installation activities
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that relevant tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable
• Seeks to provide technical support to customers and other service professionals as required
• Possesses a solid level of technical knowledge on the main company’s products in the region
• Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists in order to support the needs of the customer and remain aware of current technical trends
• Exercises every available measure to control and minimize costs
• Complies with and ensures Service Department compliance with Company health, safety and environmental policies
• Other duties as required

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths
Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to
seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are
also essential requirements.

Responsibilities:

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key 
  performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various 
  subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a 
  timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

Position Type :

Type Of Hire :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. FIS is a leading Fintech provider with wide range of Products and Services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

FIS is seeking an experienced and dynamic MLOps engineer, who will be a subject matter expert in the development of a Cloud Based solution/product. You will have at least 3 years of experience in Machine Learning & ML OPS and proven experience in deploying model on Azure Cloud. Masters is Data Science or Machine learning & experience in Fintech Capital market space is an added advantage.

What you will be doing:

• Participating in Daily Scrum for developing Machine learning solution. Working in Agile development framework

• Understanding the business problems and working with various business & Technical stakeholders.

• Doing exploratory Data analysis and understanding meta data.

• Creating and reviewing ML Models.

• Understanding on Supervised Learning, Unsupervised Learning and Reinforcement learning

• Understanding on Generative AI and prompt engineering

• Model fine tuning.

• Partnering with Data Engineers, ML engineers, developers, and business teams to test your models in production.

• Building and maintaining operational tools for deployment, monitoring, and analysis of Azure infrastructure and systems.

• Administering and troubleshooting Linux based, Dockerized, Kubernetes-orchestrated systems.

• Maintaining/Supporting the solution post development.

What You Will Need:

• Experience with Time Series forecasting Models: ARMA, ARIMA, SARIMA, Vector Auto regression, Smoothing, Kalman Filtering,

• Anomaly Detection: Isolation forests, SVM, Decision Trees and Ensemble Learning

• Deep Learning Basics: RNN, LSTMs, Transformer Architecture, BERT, GPT, Roberta

• Generative AI Prompt engineering: Defining & working on prompts, Fine Tuning LLMs, RAG

• Lang Chain: Chain, Prompts, Agents, Vector stores, Document loaders

• Deploying ML Model on Cloud: Model end point deployment, Docker, Understanding REST APIs, Bit bucket

• Cloud Azure Services: Chat GPT 3.5 Turbo, Azure AI Search, Azure Content Safety, Cosmos DB, Blob storage, Data Bricks, Azure Kubernetes services, Experience in creating ML pipelines on Azure.

• Good Communication Skills: Listening, Comprehending, Speaking.

• Understanding of Application Architecture/Microservices: Application Architecture, Microservice based Architecture.

• Programming: Python, SQL; familiar with Python Libraries like SCIKIT Learn, Tensorflow, Keras, pytorch, scikit-learn, seaborn , matplotlib

Added bonus if you have:

• Experience Working in the financial industry.

What we offer you

• An opportunity to make your mark in a world leading global Fintech

• A flexible hybrid environment with a broad spectrum of opportunities

• A competitive salary package with medical and personal insurances and employee shareholding

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be part of the FIS team dedicated to developing market leading 3D Secure and digital payment solutions for prominent local and international brands. Our suite of products includes Payment Gateway, Orchestration Services and 3D Secure for credit and debit cards as well as ApplePay, GooglePay, and an expanding range of international payment providers.

 You will work closely with Customers, Product Managers, Business Analysts and Agile teams to design, build and implement quality technical solutions. You will be Involved in the full software development lifecycle including designing, coding, testing, implementing, and maintaining software that is delivered on time and within budget.

You will be proactive and make recommendations towards the development of new code or reuse of existing code.  You will participate in Agile scrum ceremonies: Daily standups, design workshops, story grooming and sizing, and retrospectives. Responsibilities may also include participation in architecture design workshops, performance monitoring and feature estimations. You will ensure solutions are aligned with business and IT strategies and comply with the organization’s architecture, compliance, and security standards.

What you will be doing

• Provide application software development services following the Agile SDLC.

• Develop program logic for new applications or analysis and modification of logic in existing applications.

• Troubleshooting, debugging, analysis, coding, testing, debugging, documenting and maintaining software applications.

• Ensure that system improvements are successfully implemented.

• Analyse requirements and translates business requirements into product designs and user stories.

• Write technical specifications and other forms of documentation as needed.

• Suggest technical alternatives and improves/streamline processes and systems.

• Complete project assignments and special projects commensurate with job expectations.

• Level 2 and 3 technical support for customers as needed.

What you bring

• Core Java expertise, Spring Boot, Hibernate, Javascript, REST, OpenAPI, Jira / Rally, Git / Bitbucket, Jenkin, Azure

• Other technologies that will be good to have are: Micro-Services, JPA, Elasticsearch, MQs, Kafka, Junit, Cucumber, SwaggerHub

• Sound understanding of Design Patterns, Behaviour Driven Development

• Highly professional

• Excellent communication skills, both verbal and in written

• Confident and adaptable personality

• Strong organisational, prioritisation, and planning skills

• Ability to perform under pressure

Bonus if you have:

• 3D Secure Protocol knowledge

• Payments knowledge and experience

• Payments / PCI compliance experience

 What we offer you

• A flexible, remote work environment

• An opportunity work with a Global Fortune 500 Fintech

• A comprehensive benefits package including medical and personal insurance and an employee share scheme

#LI-TC_2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass