As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

Responsibilities:

• Responsible for meeting daily service needs and driving customer satisfaction
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.
• Seeks to provide technical support to customers and other service professionals as required.
• Possesses a solid level of technical knowledge on the main company’s products in the region.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.
• Other duties as required.

Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer. The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts. A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills. Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded. This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.

Location: Onsite 5 days a week at Essendon, Victoria

Duration: January 6, 2025 til end of Term 1

Responsibilities:

• Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
• Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
• Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
• Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
• Ensure compliance with corporate policies and security protocols during smartphone deployments.
• Manage the return and secure disposal of old smartphones from corporate staff.
• Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory
• Windows 10 & 11, and SCCM experience highly regarded
• Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive)
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly.

The day-to-day

You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers.

You’ll also be expected to:

• Meeting daily service and repair needs and drive customer satisfaction
• Install, repair and maintain equipment in the field; providing customer training as required
• Document all inspections, maintenance, and repair work
• Reviews all logs for open issues and prepares formal reports to customers
• Assesses product and equipment performance and recommend modifications or improvements

You’ll be working primarily with Trace and X-ray equipment, and work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

• Join a Great Team 
• $24.98 Per Hour
• Great Team Member Discounts on Offer 

WRAP on Southbank are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

About Pinnacle College

Pinnacle College is a non-denominational, independent school (F-12) located in the northern suburbs of Adelaide. A distinctive feature of Pinnacle College is its diversity, it is a place where multicultural values and principles are actively supported and nurtured. Pinnacle College established its first campus at Gilles Plains in 2005, its second campus at Elizabeth East in 2010, and its third campus at Golden Grove in 2019.

About the Role

We are seeking applications from suitably qualified and experienced Maintenance Officers for a part time fixed term contract position that will be placed at our Gilles Plains campus. The successful candidate will play an important role in maintaining our school facilities, ensuring a safe and functional learning environment for our students and staff.

Essential Criteria

• Relevant qualification or trade certification.
• Experience in facilities maintenance, preferably in an educational setting.
• Strong technical skills in areas such as carpentry, plumbing, and/or basic electrical work.
• Knowledge of preventive maintenance practices.
• Ability to use various hand and power tools safely and effectively
• Excellent problem-solving and time management skills.
• Strong communication and interpersonal abilities.
• Ability to work with a variety of IT software platforms
• A commitment to the mission, vision, and core values of the College.
• Working with Children Check.

Child Safety Statement

• Pinnacle College is committed to child safety.
• We want children to be safe, happy and empowered.
• We support and respect all children, as well as our staff and volunteers.
• We are committed to the safety, participation and empowerment of all children.
• We have zero tolerance of child harm, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
• We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

Location: Gilles Plains
Employment Type: Part Time,Fixed Term Contract
Full Time Equivalent (FTE): 0.6
Salary Range: $31,512.09 - $39,041.34
Applications Closing Date: 08/12/2024
Contract Start Date: 06/01/2025
Contract End Date: 19/12/2025

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. We are a global Fortune 500 Fintech; our technology powers the world’s economy changing the way the world banks, pays online and invests and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start making an impact with a career in fintech, we’d like to know - Are you FIS?

About the role:

As an experienced Kubernetes Engineer (AKS/EKS/OpenShift preferred) you will design, implement, and manage robust Kubernetes implementations, ensuring the stability, scalability, and security of containerised applications for a major banking client. You will collaborate closely with development teams to optimise DevOps processes, ensuring seamless application deployments and management. This role will be based in Wellington.

As a Kubernetes Engineer you will be responsible for maintaining a reliable, efficient container infrastructure that can adapt to fluctuations in demand. You will also:

• Design, implement, and manage Kubernetes clusters to support diverse applications and services

• Automate infrastructure processes using Infrastructure as Code (Terraform) practices to enhance efficiency

• Work closely with development teams to optimize DevOps processes, integrating Kubernetes with CI/CD pipelines (e.g., Harness, GitLab CI), automating application deployments, and providing guidance on containerization best practices

• Ensure the performance, scalability, and reliability of Kubernetes environments through continuous monitoring, optimization, and troubleshooting

• Implement and maintain best practices for container orchestration, deployment, and management

What you will need:

• Strong knowledge of Kubernetes architecture, deployment, and management Certified Kubernetes Application Developer (CKAD) certification is highly desired).

• Extensive experience with containerization (Docker) and cloud platforms (AWS, Azure). Familiarity with AKS and EKS is beneficial.

• Demonstrated ability to design, develop, and deploy scalable, cloud-native applications.

• Proficiency in scripting languages (Python, Bash, etc.) for automation and CI/CD pipelines (Harness, Ansible, Bitbucket Pipelines).

• Demonstrated ability to design, develop, and deploy scalable, cloud-native applications.

• Solid understanding of cloud-native technologies and microservices architectures.

• Experience working with distributed systems, Linux software packaging, and networking/security principles.

• Excellent problem-solving, communication, and collaboration skills.

What we offer you:

• An opportunity to work with a Global Fortune 500 Fintech in Wellington

• A flexible and collaborative work environment working on a major Fintech project

• A competitive salary plus benefits including medical insurance and personal insurances and employee share scheme

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass