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• $24.98 Per Hour
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WRAP on Southbank are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

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We are FIS. We are a global Fortune 500 Fintech; our technology powers the world’s economy changing the way the world banks, pays online and invests and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start making an impact with a career in fintech, we’d like to know - Are you FIS?

About the role:

As an experienced Kubernetes Engineer (AKS/EKS/OpenShift preferred) you will design, implement, and manage robust Kubernetes implementations, ensuring the stability, scalability, and security of containerised applications for a major banking client. You will collaborate closely with development teams to optimise DevOps processes, ensuring seamless application deployments and management. This role will be based in Wellington.

As a Kubernetes Engineer you will be responsible for maintaining a reliable, efficient container infrastructure that can adapt to fluctuations in demand. You will also:

• Design, implement, and manage Kubernetes clusters to support diverse applications and services

• Automate infrastructure processes using Infrastructure as Code (Terraform) practices to enhance efficiency

• Work closely with development teams to optimize DevOps processes, integrating Kubernetes with CI/CD pipelines (e.g., Harness, GitLab CI), automating application deployments, and providing guidance on containerization best practices

• Ensure the performance, scalability, and reliability of Kubernetes environments through continuous monitoring, optimization, and troubleshooting

• Implement and maintain best practices for container orchestration, deployment, and management

What you will need:

• Strong knowledge of Kubernetes architecture, deployment, and management Certified Kubernetes Application Developer (CKAD) certification is highly desired).

• Extensive experience with containerization (Docker) and cloud platforms (AWS, Azure). Familiarity with AKS and EKS is beneficial.

• Demonstrated ability to design, develop, and deploy scalable, cloud-native applications.

• Proficiency in scripting languages (Python, Bash, etc.) for automation and CI/CD pipelines (Harness, Ansible, Bitbucket Pipelines).

• Demonstrated ability to design, develop, and deploy scalable, cloud-native applications.

• Solid understanding of cloud-native technologies and microservices architectures.

• Experience working with distributed systems, Linux software packaging, and networking/security principles.

• Excellent problem-solving, communication, and collaboration skills.

What we offer you:

• An opportunity to work with a Global Fortune 500 Fintech in Wellington

• A flexible and collaborative work environment working on a major Fintech project

• A competitive salary plus benefits including medical insurance and personal insurances and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About this opportunity

The Reliability Engineer is responsible for ensuring the optimal performance and availability of assets, equipment, and systems at the Braeside site. The primary objective of this role is to execute reliability strategies, maintenance programs, troubleshooting processes, and continuous improvement initiatives to enhance asset performance, reduce downtime, and improve overall operational efficiency for machines utilising Sulo assets. Additionally, this role supports the maintenance and improvement of all other site assets in collaboration with various stakeholders on an as-needs basis.

This is a hands-on position, requiring both on-site engagement with stakeholders and office-based work to capture data and establish best practices.

Your key responsibilities will be to:

• Implement reliability strategies and best practices to improve asset performance and minimise unplanned downtime on the assets specific to MGB Body and Lid manufacture
• Maintain preventive maintenance programs and schedules to ensure the integrity and reliability of equipment and systems.
• Provide technical expertise and support for troubleshooting complex reliability issues and promptly resolve equipment failures with clear and decisive action.
• Conduct reliability assessments, root cause analyses, etc to identify potential issues and develop mitigation plans.
• Collaborate with cross-functional teams (Braeside & Somersby sites) to implement reliability initiatives and drive continuous improvement.
• Monitor and analyse asset performance metrics, reliability data, and maintenance records to identify trends, patterns, and opportunities for improvement.
• Lead reliability-centred maintenance (RCM) initiatives to optimise maintenance strategies, spare parts inventory, and resource allocation.
• Put into place procedures and operations which will effectively manage spare parts and consumables at optimum levels (MEX system).
• Deliver training programs and workshops to educate personnel on reliability principles, techniques, and best practices.
• Maintain compliance with regulatory requirements, safety standards, and industry best practices related to asset reliability and maintenance.
• Coordination of all maintenance contractors specific to the machinery and assets associated to MGB Body and Lid manufacturing. 
• Responsible for conducting all required on-site quality testing specific to AS4123 .
• Prepare reports, and recommendations for management on reliability performance, initiatives, and improvement opportunities.

Your skills and experience

To be successful in this role, you’ll have:

•  Solid experience in a technical or, maintenance related role supporting machines and equipment used in the injection moulding or related industry. 
• Demonstrated understanding and competence of plastic processing equipment in regard to, electrical, Robotics, PC, Networks, PLC, hydraulic and pneumatic processes to maintain and trouble-shoot / fault find such equipment including its ancillary equipment.
• In-depth knowledge of reliability principles, methodologies, and tools, such as RCM, FMEA, and condition-based maintenance.
• Experience with reliability analysis techniques and software tools for data analysis and visualization.
• Excellent problem-solving and decision-making skills, with the ability to analyse complex issues and develop effective solutions.
• Strong project management skills, with the ability to plan, execute, and monitor reliability improvement initiatives.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and influence stakeholders at all levels.
• Knowledge of regulatory requirements, safety standards, and industry best practices related to asset reliability and maintenance will  be advantageous.