About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

About the Role:

We’re teaming up with Amplifon, a global leader in hearing healthcare, to make a real difference in people’s lives. Amplifon’s mission is to transform how hearing healthcare is perceived and experienced around the world. As part of our team, you’ll be at the forefront of this change! Role starting late January so get in now!

Why You’ll Love Working with Us:

As an Australia Post Business Lead, you will reconnect with long-term business and new customers alike! Making outbound calls, you will be speaking with our existing customer base to understanding their needs and providing tailored solutions to benefit their business. As well as that, you will also be calling our customer base to advise of updates and changes in their deliveries and services, doing check-ins and general communications that may affect their packages with Australia Post.

This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

What It Means to Be Part of Our Team: 

We're seeking a Staff Engineer to join us on maximum term contract until end of 2025 to provide technical leadership in a team as they delivery new features for customers and tackle large technical initiatives.

In this role, you'll design, implement, and maintain OUA's web-based systems within a collaborative team environment. You'll work with the product development team to understand requirements and develop customer-centred solutions, ensuring alignment with OUA's technical vision.

You'll also contribute to the implementation of solutions using various programming languages, databases, and cloud technologies. We encourage a highly collaborative team environment, where you'll provide feedback and mentor junior developers.

Check out our Engineering blog for more insights about our journey and progress to date.

Here's a glimpse into your day-to-day:

• Involved in designing, coding, testing and deploying software – You’ll be engaged in every aspect of software product development from inception to deployment.
• Helping to lead on complex features – At times you’ll be expected to take the lead on complex product features that might involve collaboration across several teams.
• Supporting production systems and maintaining existing products – As a member of the team you’ll have joint ownership of the support and maintenance of production systems.
• Mentoring others – You’ll be involved in mentoring and coaching other members of the engineering trade.
• Promoting and embedding mature software engineering – You’ll take active ownership of advancing software product engineering at OUA.

If you're ready to make an impact, here's what we're looking for:

• Advanced experience in TypeScript, HTML, and CSS.
• Advanced experience with modern JavaScript frameworks and environments like React.js and Node.js.
• Advanced experience in web architecture patterns and conventions, for example micro services, API design, contract testing, containerisation, test automation and serverless architecture (GraphQL, REST, Asynchronous Events).
• Advanced experience in modern software development techniques such as test-driven development, refactoring, deployment automation and CI/CD.
• Experience with cloud computing services (AWS) and associated technologies
• Creative thinker, able to think creatively through complex problems and discover the best path.
• Strong ownership of problems and consultative approach to business partnering.
• Able to adapt quickly and manage an environment of rapid change.
• Resilient, flexible and comfortable working with ambiguity. 

What do we offer?

• Not-for-profit salary packaging benefits, including novated leasing  
• Discounted gym memberships and health insurance
• Learning and training opportunities
• Paid subscription to Calm as part of our commitment to health and wellbeing
• Workation leave – work remotely anywhere for 10 days of the year

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives. 

HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one! 

Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalized solutions tailored to their needs.  

This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience, and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success. 

An overview of the role; 

• Handling a mix of Health Insurance claims, membership changes and reviews as well as rate based enquires and more!
• Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts) 
• 4 weeks full time training in our office on Bourke Street before moving into our academy space!
• Start with your first three months in office, before moving to a hybrid roster 
• Must have stable internet connect with appropriate home office set up 

In this role, you'll immerse yourself in cross-functional product teams, working collaboratively to enhance the experiences of both our students and university partners. Plus, you'll have the opportunity to broaden your skill set by diving into diverse tools and technologies, including C#, TypeScript, React, Node.js and AWS.

Check out our Engineering blog for more insights about our journey and progress to date.

Here's a glimpse into your day-to-day:

• Collaborating closely with our product development team to understand requirements and craft technical solutions
• Designing, developing, testing, and deploying web-based systems using a mix of TypeScript, HTML, CSS, Node.js, and React
• Applying modern web architecture patterns and conventions such as microservices, API design, contract testing, containerisation, test automation, and serverless architecture
• Utilising modern software development techniques like test-driven development, deployment automation, and CI/CD
• Sharing knowledge, contributing to open-source projects, and continuously honing your technical skills.

If you're ready to make an impact, here's what we're looking for:

• TypeScript, HTML, and CSS proficiency
• Familiarity with modern JavaScript frameworks and environments like Node.js and React
• Familiarity with web architecture patterns and conventions, including microservices, API design, contract testing, containerization, test automation, and serverless architecture
• Knowledge of modern software development techniques, such as test-driven development, refactoring, deployment automation, DevOps, and CI/CD Experience with cloud computing services, particularly AWS (Lambda, SQS/SNS, S3, DynamoDB)

What do we offer?

• Not-for-profit salary packaging benefits, including novated leasing
• Discounted gym memberships and health insurance
• Learning and training opportunities
• Subsidised study opportunities
• Paid subscription to Calm as part of our commitment to health and wellbeing
• Workation leave – work remotely anywhere for 10 days of the year

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.   

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

We're seeking a Staff Engineer to join us on maximum term contract until end of 2025 to provide technical leadership in a team as they delivery new features for customers and tackle large technical initiatives.

In this role, you'll design, implement, and maintain OUA's web-based systems within a collaborative team environment. You'll work with the product development team to understand requirements and develop customer-centred solutions, ensuring alignment with OUA's technical vision.

You'll also contribute to the implementation of solutions using various programming languages, databases, and cloud technologies. We encourage a highly collaborative team environment, where you'll provide feedback and mentor junior developers.

Check out our Engineering blog for more insights about our journey and progress to date.

Here's a glimpse into your day-to-day:

• Involved in designing, coding, testing and deploying software – You’ll be engaged in every aspect of software product development from inception to deployment.
• Helping to lead on complex features – At times you’ll be expected to take the lead on complex product features that might involve collaboration across several teams.
• Supporting production systems and maintaining existing products – As a member of the team you’ll have joint ownership of the support and maintenance of production systems.
• Mentoring others – You’ll be involved in mentoring and coaching other members of the engineering trade.
• Promoting and embedding mature software engineering – You’ll take active ownership of advancing software product engineering at OUA.

If you're ready to make an impact, here's what we're looking for:

• Advanced experience in software development using JavaScript (React.JS, Node.JS, TypeScript), C# or similar.
• Advanced experience in web architecture patterns and conventions, for example micro services, API design, contract testing, containerisation, test automation and serverless architecture. (GraphQL, REST, Asynchronous Events)
• Advanced experience in modern software development techniques such as test-driven development, refactoring, deployment automation and CI/CD.
• Experience with cloud computing services (AWS) and associated technologies
• Creative thinker, able to think creatively through complex problems and discover the best path
• Strong ownership of problems and consultative approach to business partnering
• Able to adapt quickly and manage an environment of rapid change.
• Resilient, flexible and comfortable working with ambiguity.

What do we offer?

• Not-for-profit salary packaging benefits, including novated leasing  
• Discounted gym memberships and health insurance
• Learning and training opportunities
• Subsidised study opportunities
• Paid subscription to Calm as part of our commitment to health and wellbeing
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays
• Workation leave – work remotely anywhere for 10 days of the year

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.