Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include the iconic trains: The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.  

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. 

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

ABOUT THE ROLE:

We are seeking skilled and reliable Seasonal Maintenance Staff to join the Outback Spirit team at our remote camps and lodges across Western Australia, the Northern Territory, and Far North Queensland. This is an exciting opportunity to work in some of Australia's most stunning and remote locations, providing a unique experience while ensuring that our properties are maintained to the highest standards.

In this essential role, you will be responsible for the upkeep of buildings, equipment, and fixtures, ensuring a safe and functional environment for our guests, visitors, and staff. You will perform general repairs, ongoing maintenance, and preventative upkeep, all while ensuring minimal disruption to the guest experience. For certain locations, the role may require mechanical expertise, making it a hybrid maintenance/mechanic position.

Key Responsibilities:

• Maintain and repair buildings, equipment, and fixtures to ensure a safe, functional, and comfortable environment for guests, visitors, and staff.
• Prioritize and complete repairs and maintenance tasks in a timely, efficient, and cost-effective manner.
• Assist with the repair, servicing, and ongoing maintenance of the fleet, ensuring all vehicles and equipment remain operational.
• Drive to pick up supplies as needed to support lodge operations.
• Ensure all maintenance work complies with internal procedures, safety regulations, and business objectives.
• Adhere to relevant building codes, safety standards, and company policies, including Journey Beyond guidelines.
• Liaise with suppliers to source services and materials required for maintenance tasks.
• Accurately maintain work schedules, data, and purchase orders in relevant systems, ensuring timely updates.

ABOUT YOU:

You will be a proactive, detail-oriented candidate with a strong technical background and a solid understanding of maintenance and mechanical systems. The ability to troubleshoot problems quickly, coupled with a commitment to delivering high-quality results, is essential. You will also need excellent communication skills to work closely with staff and suppliers, as well as a customer-focused approach to ensure smooth operations.

Key Skills and Qualifications:

• Trade qualifications in one of the following: electrical, mechanical, plumbing, refrigeration, carpentry, or building (essential).
• Basic knowledge of HVAC, plumbing, and electrical systems, along with experience using hand and electrical tools. Ability to read technical manuals and drawings is essential.
• Experience in repairing and troubleshooting mechanical equipment.
• A valid driver’s license (essential).
• HR driver’s license (essential).
• Forklift operator’s license (essential).
• Previous experience working in remote locations is highly advantageous.
• Strong communication skills, both verbal and written, with a keen attention to detail.
• High level of computer proficiency, with experience using reporting tools.
• In-depth knowledge of safety regulations, building codes, and compliance requirements.
• Liaise with Head Office to source services and materials required for maintenance tasks.
• Accurately maintain work schedules, data, and ensuring timely updates.

ADDITIONAL INFORMATION:

• This is a live-in position at one of our remote lodge locations.
• All meals and accommodation are provided during your time on site.
• You will have the opportunity to experience life in some of Australia’s most remote and beautiful areas, working as part of a dedicated and supportive team.
• Due to the remote nature of our locations, candidates must be physically fit and capable of handling the demands of working in isolated environments with limited access to amenities.

BENEFITS:

• A fantastic opportunity to be part of a dynamic and expanding tourism business.
• Generous discounts on Journey Beyond travel and experiences.
• Study Assistance Program.
• Parental Leave benefits.
• Purchased Leave options.
• Employee Referral Program.
• Discounts on private health insurance.
• Access to an Employee Assistance Program.
• Exclusive discounts on Journey Beyond merchandise.

Your role will see you primarily involves in the support and maintenance of a large enterprise environment spanning multiple locations, both within Australia and internationally. Reporting to the storage and data protection manager the responsibilities of this role will include but are not limited to, administering the storage solution, tuning system performance, installing system wide software, managing and maintaining capacity of the systems, and supporting storage hardware and software. Providing input into policies, procedures, and SOP’s relating to the management of the operational storage infrastructure. Interact with users and technical subject matter experts to ensure delivery is fit for purpose.

Follow defined ITSM processes including incident and problem analysis and management with technical issues. Perform post incident reviews and root cause analysis related to the technologies you’ll be supporting.

• Manage and maintain the ongoing operational requirements of the client and infrastructure relating to storage and data protection;
• Implement and test storage firmware and software upgrades;
• Design, implement and administer new storage infrastructure installations;
• Administration and management of CommVault;
• Perform NetApp and CommVault restore activities as requested
• Provide solutions to a variety of technical problems of varying scope and complexity;
• Reporting on Capacity usage
• Source and analyse relevant subject matter documentation;
• Contribute to IT support process and policy development;
• Ensure adherence to processes, procedures and security requirements;
• Ensure the IT support products and services provided to programs are of the highest quality that satisfy all regulatory and technical requirements;
• Any other duties as required.