Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• 2 years' experience in Citrix Image Management mandatory
• Experience with Packaging desktop applications and configure them for streamlined deployment
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required and act as the lead
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Experience in macOS operating systems using JAMF would be advantageous
• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, Jamf, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today online today!

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.

About the role
Due to ongoing success in the ACT market, we are expanding and are seeking a Customer Service Valet – Onsite Technical Support who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued clients based onsite in Canberra.

You will be fully trained to be responsible for:

• Maintaining and repairing print equipment on our client-based site to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed service levels.
• Providing face-to-face and occasional over the phone technical support to onsite clients while maintaining a high level of customer service
• Coordinating and performing basic fault-preventative servicing in relation to the printing equipment.
• Providing first-level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk.
• Ensuring paper stock is managed to agreed levels, and filling paper trays.
• Consumables management – ordering inventory and replacing toner
• Customer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the printer.

Who are we looking for?

• Experience in providing exceptional customer service, client management and troubleshooting skills
• IT network and software application related troubleshooting experience will be very highly regarded
• A desire to learn - Willingness to expand industry knowledge and skills on software and hardware via training
• Enjoy problem solving, working with your hands and resolving technical issues on a client and technical level
• Print industry and public service employment history or hands on experience in a client service or IT-related environment will also be highly regarded
• Someone who is mobile, comfortable working across multiple sites and has the ability to adapt to a changing work environment
• Self-motivated and comfortable working autonomously

Who are we looking for?

• Experience in providing exceptional customer service, caring about customers and building and maintaining relationships.
• Preferable experience working in an IT environment or within the public sector
• You are professional, proactive, organised, and take pride in your work.
• Willingness to expand IT knowledge and skills
• Enjoy problem solving and resolving technical issues both with customers and machines.
• A desire to learn - You will have initial and on-going hands-on product training and further IT training in accordance with client requirements to ensure the success of your career at Konica Minolta.
• Australian Citizenship (Non-citizens or Visa holders cannot be considered due to the below requirement)
• Ability to obtain an AGSVA NV1 security clearance (Continued employment will be conditional on obtaining and maintaining NV1 or higher clearance)
• Must have Australian drivers licence and vehicle to attend jobs at client sites

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence key change and engage with colleagues from diverse backgrounds and experiences.