Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match.

Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Making outbound calls to establish and develop relationships with current and prospective customers

But there is a catch. To be in the running for this great role, you should have:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

Sound like you’d be a good fit? Well check out what we provide our passionate people:

• Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
• A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
• Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
• An ongoing commitment to Diversity, Equity and Inclusion.
• Supportive wellbeing initiatives including access to our Employee Assistance Program.
• A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
• A generous bonus scheme – if we win, you win! And we like to win.

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

 We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

 Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

 Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

 We are committed to responding to allcandidates within four weeks of application.