As an Assistant Night Manager, you will manage the hotel’s nightly operations when the Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.

Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking. 

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.

What you will be doing:

• Provide supervision and support to the night team in the absence of the Night Manager
• Ensure the hotel auditing process is conducted accurately
• Deliver luxury service to internal and external guests
• Ensure the health and safety of all guests, visitors, and employees
• Process financial transactions and produce reports.

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

Join our dynamic team as an HR Operations Manager, where you'll play a pivotal role in shaping our global HR processes and driving organizational success.

Key Responsibilities:

HR Operations Management:

• Oversee and manage day-to-day global HR operations and HR operation performance.
• Supervise and mentor a team of HR operation professionals across multiple countries and locations.
• Collaborate with Talent Acquisition, Payroll, Administration, and business team leaders to develop and maintain efficient HR operation processes, including onboarding, offboarding, and variations, etc.
• Provide support and guidance to HR operation team members.
• Promote a culture of continuous learning and professional development.

Operational Excellence and Process Improvement:

• Set and track SLAs/delivery across core HR operations processes.
• Ensure HR operational accuracy, efficiency and effectiveness.
• Collaborate with cross-functional teams to enhance HR operation processes.
• Implement best HR practices to improve efficiency.

Compliance and Technology Standards:

• Ensure compliance with employment laws and regulations.
• Stay updated with industry changes and implement necessary adjustments.
• Utilize HRIS platforms such as Workable, EmploymentHero, etc.
• Manage relationships with third-party suppliers.

• Proven at least 8 years of experience in overseeing and managing day-to-day HR operations with demonstrated ability to lead global HR projects and initiatives.
• Exceptional communication and customer service skills are essential.
• High attention to detail is a must.
• Demonstrated ability to multi-task, prioritize, and work independently is required.
• Proven ability to work effectively under pressure in a fast-paced environment.
• Must be proactive, with a strong passion for solving complex problems and a customer-centric attitude.
• Comfortable and enthusiastic about working in a business undergoing significant transformation and change.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

As our Conference & Events Manager you will work in partnership with our Groups & Events Sales Manager to successfully secure event business at the resort, taking full ownership of events once their business is secured by our Sales Manager. You will be the direct point of contact for all groups and events business, developing a strong rapport with C & E organisers and effectively managing communication with our sales and operations teams to exceed our clients’ expectations.

Your role:

• Responsible for the development and management of all event files including Conferences, Incentives, Weddings and Private Events from contract signing through to group departure
• Processing and generating banquet event orders
• Regular updating of the Meetings and Event Forecast and Operations Calendar and to represent Events at operational meetings and to chair pre-conference meetings
• Team leadership, development, training and mentoring
• Achievement of agreed budgeted allocations for wage costs and expenses
• Ensure all conferences and events are run as per event orders
• When required, conduct site inspections and meet & greets with clients
• Ensure the event team maintain regular contact with clients leading up to the event - advising them on contractual milestone dates as they approach.
• Maintain up to date knowledge of available third-party vendor services and ensure strong on-going working relationships
• Prepare, maintain, and communicate group resumes for all resort groups.
• Schedule, prepare and facilitate pre-conference meetings (Pre-Con) with all key stakeholders.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step. Our Banksia Pavilion is the largest function facility in the Northern Rivers region. With controllable natural light, two high resolution video walls and latest AV installation. it opens to the Banksia Terrace, a luxury outdoor courtyard with private bar. We also have our Duck Pond space, The Lawn, Belongil Pavilion, Private Dining room and Breeze Poolside Bar and eats.

• At least 2 years previous experience in a similar Management role within a resort environment or 4 years experience in a event management role .
• Demonstrated Food and Beverage Hotel/Event knowledge, skills and operational Conference and Event and management experience.
• A strong team player who works well and remains calm under pressure, is an analytical thinker and able to prioritise and delegate
• Strong leadership skills with a high sense of responsibility, accountability and ownership
• Confident to deal with peers and senior colleagues and can empower others to make decisions.
• Budget and P&L financial reporting understanding  
• Intermediate to advanced skill level - Microsoft Office Suite
• Previous experience with Delphi and/or a similar system
• Very well presented with excellent communication (written and verbal) and interpersonal skills
• Current NSW RSA and drivers licence
• Current NSW Food Handler Basics Training Certificate or happy to complete
• The ability and flexibility to work various rostered shifts, including mornings, late evenings and weekends
• To be an Australian resident or citizen, we are not able to consider someone on a temporary working or student visa.

• Fantastic Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program (EAP)
• Full Day Orientation and dedicated departmental training and onboarding
• Annual and fortnightly staff recognition and appreciation awards
• Refer a friend incentive
• On-going staff development and training
• Work in a beautiful beach side award winning resort
• Parking available on site

If you would like a detailed position description or to discuss this role in further detail, please contact Nandani at [email protected]

• Managing larger multi-disciplinary teams delivering complex projects and programs
• Developing working relationships, problem solving and driving projects to successful completion
• Proactively managing the design process to achieve the client's requirements and manage expectations
• Responsible for preparation of project management plans, programs, budgets and other key project deliverables
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants
• Managing internal project administration including invoicing, variations, subconsultant management and contract risk
• Building the business through engagement, marketing and tendering activities
• Mentoring and supporting junior colleagues to grow and develop professionally