Procore Technologies is a leading construction management platform. Our services connect every project contributor with solutions built specifically for the construction industry across all segments. We are transforming the construction industry by improving the lives of construction professionals through innovative technology supported locally in Australia with over 160 employees. 

Exciting Developments in Australia and New Zealand

Procore is enhancing its services in the ANZ region with the introduction of a new Data Zone in New Zealand and an Application Zone in Australia, both coming in 2025. Customers will benefit from greater control over their data, application hosting location, and a more seamless experience when managing construction projects. These enhancements reflect our ongoing commitment to providing a consistent and reliable platform for data storage and application processing experience here in the ANZ region.

Role Summary

We are seeking an experienced Enterprise Account Manager to join our expanding team in the ANZ region. In this role, you will have the exciting opportunity to drive growth and shape the future of construction technology in Australia and New Zealand. Your responsibilities will include increasing adoption of Procore's solutions, expanding market penetration across top enterprise accounts, and building lasting relationships with key stakeholders in the construction industry

Key Responsibilities:

• Cultivate and maintain strong relationships with enterprise clients in the ANZ region.
• Identify and capitalise on opportunities to expand Procore's solutions within existing accounts and new prospects.
• Leverage your understanding of construction processes to align Procore's offerings with clients' specific needs.
• Serve as a trusted adviser by understanding clients' business objectives and demonstrating how Procore's technology can achieve their goals.
• Collaborate with internal teams to deliver customer success and influence product enhancements.
• Provide regular forecasts and updates on account status, growth metrics, and market trends in the ANZ region.

Qualifications:

• Minimum of 7 years in technology sales or business development, preferably with experience in SaaS solutions for the construction industry in large Enterprise clients
• Strong understanding of construction industry practices, workflows, and technology adoption in Australia and New Zealand.
• Exceptional communication, negotiation, and presentation skills with a proven track record of exceeding sales targets.
• Self-motivated, proactive, and results-driven with a passion for innovation in construction technology.

First Focus, Australia's best Managed Service Provider, is seeking an experienced Training and Onboarding Manager, on full time basis at our offices in either Bentley WA or Brisbane CBD.

About First Focus

We are a fast growing, national MSP with aspirations to become the best career developer in our space in Australia. We have established a strong training culture as well as several unique training programs including Leadership Lab, Fast Track, Immersion and Bootcamp. We are in the process of adding the ‘First Focus Leadership Academy’, a hands-on leadership development program for middle managers to round out our suite of training programs. 

About the role

The Learning and Development Specialist will ultimately have ownership of the entire First Focus Academy which encompasses all training programs, together with our LMS and video library. 

In addition, they will be responsible for the onboarding function across the business, ensuring that new employees have the best possible experience and are able to become settled and productive as quickly as possible.

Reporting to the CPO, the successful candidate will have proven experience in implementing and managing successful training programs, ideally in the technology space.

• Demonstrated experience in a similar role, ideally in the technology space 

• Proven track record of implementing and managing successful leadership training programs 
• Experience in creating and implementing onboarding tracks and upskilling plans

• Excellent communication and facilitation skills 

• Strong program management skills  

• Highly developed emotional intelligence 

• A  passion for learning and people development

• A warm personality and a great sense of humor! 

• Genuine and authentic connection with our First Focus values (check them out on the About Us page of our website) 

• Up to $120k plus super depending on experience.

• A dedicated training day each month (10 per year)

• Multiple opportunities for personal and professional development  

• Option of a subsidised Tesla company car as part of your salary package  

• Inter-office travel program to work from other offices and locations 

• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors 

• Volunteer days and the ability to get involved in our ‘Make A Difference’ Council 

• Company profit share for all employees with 2 years tenure or greater 

• Regular social events, and a great team culture! 

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. 

Location of Job: Sydney, NSW

Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

The Role

As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns.

You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a ‘maestro’, prioritizing our campaign pipeline, defining KPIs to track, supervising our team of consultants and data reviewers, and delivering actionable insights based on data collected by our crowd.

You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.

If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you.

Essential Functions

 As part of your daily duties, you will oversee our clients’ campaigns from start to end. This includes:

• Client management: manage your own portfolio of clients; build and maintain positive working relationships with senior client stakeholders.
• Analytics and Insight generation: able to answer clients' strategic questions based on the data captured by our crowd, including both defining the way we collect the data and performing the analytical work required to extract and storyline valuable insights for top tier FMCGs and retailers.
• Project management and delivery: able to juggle multiple complex project requirements to positively impact the P&L of each campaign. You will be monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines Your role will involve leading cross-functional teams and collaborating closely with the operations team to deliver exceptional results. By maintaining the highest standards of quality, accuracy, and consistency in our data, you will play a crucial role in maximizing client satisfaction and demonstrating the full capabilities of Wiser.
• Business Development & Growth: You will play a crucial role in ensuring that client expectations are not only met but exceeded. This involves not just maintaining strong relationships, but also proactively identifying opportunities to expand our partnership with each account across new business units, markets, and solutions. Your role requires strategic thinking and exceptional relationship-building skills. As the Customer Success Manager, you will be pivotal in driving client satisfaction and securing recontracting by leveraging these opportunities for growth and collaboration.