About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

You will play a vital role in overseeing the Accounts processes for our suppliers. You will be responsible for accurately processing and recording all accounts payable transactions, ensuring timely payments to vendors, and maintaining strong relationships with key stakeholders. Most importantly, you will contribute to the scalability of the function as we grow. You will also support our accounts receivable process.

This is a fixed-term contract position of 9 months, with a view to permanent employment.

Tasks and Responsibilities:

• Processing carrier invoices and ensuring they’re reconciled with our systems through our unique shipment references.
• Handle carriers’ invoice and payment queries with professionalism via email/phone.
• Proactively consult with various departments and creditors to resolve quantity and price discrepancies.
• Shipper invoicing.
• Run weekly reports.
• Carrier statements reconciliation.
• Assist in updating system data and job codes.
• Maintain a high level of professionalism while dealing with external stakeholders and provide consistent, timely and accurate delivery of accounts payable services.
• Performing other ad hoc tasks as required by their supervisor.
• Process improvements.

Qualifications:

• At least 2 years demonstrated accounts payable experience.
• Tertiary/Post secondary school qualifications in accounting as major or equivalent.
• Advanced ability to use Microsoft productivity software such as Excel.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a friendlyatmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

About the role
Dental 99 is seeking a highly skilled and customer-focused Clinical Coordinator to join our team in our Monash location. Patient care is our priority which is why our coordinators are called a patient concierge. and you will be responsible for providing exceptional customer service and ensuring a seamless patient experience from the moment they walk through our doors. This is a full-time position, offering a competitive salary and a range of great benefits.

What you'll be doing

• Greet and welcome patients in a friendly and professional manner
• Assist patients with check-in and check-out procedures
• Manage patient inquiries and provide information about our services and treatments
• Schedule appointments and manage the clinic's appointment calendar
• Maintain patient records and files in an organized and confidential manner
• Liaise with the clinical team to coordinate patient care
• Contribute to the overall smooth operation of the dental clinic

Dental99 is a leading provider of high-quality dental services, committed to delivering exceptional patient care and promoting optimal oral health. With a strong focus on innovation, we are dedicated to staying at the forefront of the latest advancements in dental technology and techniques. Our talented team of dental professionals takes pride in their work and is passionate about making a positive impact on the lives of our patients.

• Previous experience working in a customer service or patient-facing role, preferably in a healthcare or dental setting
• Strong communication and interpersonal skills, with the ability to interact with patients, colleagues, and other stakeholders in a warm and professional manner
• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
• Proficient in using computer systems and software, including patient record management systems
• A keen eye for detail and a commitment to maintaining high standards of accuracy and confidentiality
• A friendly, positive, and patient-centric attitude

• Competitive salary
• Comprehensive dental benefits
• Ongoing training and professional development opportunities
• A collaborative and supportive team environment
• Opportunities for career advancement

About Caleb & Brown

Caleb & Brown is a global leader in personalised cryptocurrency brokerage services, serving over 30,000 clients across 100+ countries. We pride ourselves on delivering a unique, premium experience, where clients work directly with a dedicated broker for expert guidance across a wide range of digital assets. Our 24/7 team ensures seamless, high-touch support around every aspect of our clients' needs.

Role Description

As a Sales Analyst, you’ll be directly involved in identifying, acquiring, and managing relationships with referral partners. This role is pivotal in driving new business and expanding Caleb & Brown’s reach within the cryptocurrency space. Working closely with the Senior Business Development Manager, you will engage in outreach, execute on growth initiatives, and help execute on Caleb & Brown’s sales strategy.

This role is a unique opportunity to make an impact within a fast-growing Australian crypto company, and as one of the first hires in the Sales team, you'll have the opportunity to bring fresh ideas and drive growth initiatives in the company. Your input will be key in shaping our approach, identifying new partnership channels, and optimising current strategies to maximise partnership acquisition and conversion rates.

Key Responsibilities

Acquisition & Lead Generation

• Identify and engage potential referral partners across multiple sales channels
• Conduct targeted outreach to prospective partners, focusing on high-impact platforms while exploring and brainstorming new and innovative channels for the team to explore.
• Work alongside the Senior Business Development Manager to develop collateral used for various partner types and pitches

Sales & Relationship Management

• Work closely with the Senior Business Development Manager to identify new partnership opportunities and be involved in the end to end sales process from initial outreach to a signed agreement.
• Assist in the post acquisition tasks required for new partners, including onboarding new partners, maintaining clear communication and supporting each partner in their first promotional activities of C&B.
• Provide ideas and strategies to increase engagement and conversion among existing partners.
• Participate in sales calls, with the opportunity to lead calls over time, as you eventually develop your own portfolio of partners.

Strategy & Growth Initiatives

• Work collaboratively to identify and test new sales channels beyond proven winners, helping to grow Caleb & Brown’s reach and uncover new revenue and growth opportunities
• Analyse and report on the effectiveness of outreach and partner acquisition, contributing ideas to optimise our processes and conversion strategies.
• Actively contribute in brainstorming sessions and strategy discussions, bringing fresh ideas to the table and showing initiative in exploring innovative growth tactics.

Process Improvement & Analysis

• Maintain and enhance our lead generation list, ensuring that potential partners are well-researched and prioritised based on strategic goals.
• Coordinate with the Marketing team to update and enhance sales collateral, ensuring alignment with Caleb & Brown’s branding and messaging.

What We’re Looking For

An ideal candidate is entrepreneurial, driven, and a self-starter who's eager to be involved in the crypto space and drive new opportunities for growth. You’ll be someone who:

• Has a genuine passion for the cryptocurrency industry and stays informed on current trends and developments.
• Has a strong work ethic and is eager to build a successful career in the crypto space
• Is a creative problem solver who loves brainstorming and is excited to bring new ideas forward.
• Is adaptable, able to pivot and experiment with different outreach methods to see what works best.
• Values a collaborative environment and enjoys working closely with colleagues to develop and refine ideas.

Skills & Qualifications:

• Strong communication skills
• Crypto knowledge and interest is required
• Proven ability to manage multiple tasks and prioritise in a fast-paced setting
• Highly organised with strong analytical skills and attention to detail.
• Loves experimenting new ideas 

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Experience in client-facing, sales, business development or crypto is a plus.

• Join a dynamic and knowledgeable team composed of seasoned professionals who have substantial expertise in both the cryptocurrency realm and traditional financial systems. This unique blend of experience will provide you with invaluable insights and learning opportunities, allowing you to deepen your understanding of the intricacies involved in both sectors. Collaborate with industry veterans who are passionate about sharing their knowledge and skills, ensuring that you stay at the forefront of financial innovation and trends.

FOR INTERNAL CANDIDATES ONLY

We're thrilled to present an incredible opportunity for the Contact Centre Team Leader position!

If you're passionate about guiding a team and empowering others to thrive, then this is the perfect role for YOU!

SUBMIT YOUR APPLICATION NOW and seize this chance!

About the Role

As a Contact Centre Team Leader, your primary responsibility will be assisting in developing, leading, and supporting employees to achieve superior Customer Service outcomes through effective leadership aligned to business strategies.

Key Responsibilities

• Lead, motivate, coach, and develop individuals and the team to meet Key Performance Indicators and to ensure that contractual and departmental goals are met
• Oversee and co-ordinate daily workflows to ensure processing targets are achieved
• Ensure that work is allocated efficiently across your team and the department
• Analyse and understand team performance metrics as well as being able to identify reasons for performance outliers including the setting of SMART objectives that support the achievement of business objectives
• Undertake regular Quality monitoring in order to facilitate constant improvement and enable first contact resolution. Proactively identify risks, trends, and mitigation strategies

Essential Skills and Experience

• Strong communication Skills
• Intermediate computer skills
• A passion for employee development
• Exposure to GROW model coaching methodology
• Demonstrated ability to support others to achieve their goals

Please note for applying this role you must have completed six months in Civica and should not be on any ongoing performance improvement plan.

What Next?

If this sounds like a good match, then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.

You will be contacted by Talent Acquisition Partner, to understand more about your application.

Based on business requirement we will be shortlisting the applications and decide next steps to interview.

Applications close on Friday, 6th December 2024.

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

About ACC

Australian Christian College (ACC) is a non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. ACC is wholeheartedly committed to excellence in education so that students are “well known, well loved, and well taught” by dedicated trained Christian staff.

ACC is part of Christian Education Ministries (CEM), with 16 schools in 5 states, and is also the largest non-government Distance Education provider in Australia. 

About ACC Casey

ACC Casey, is located at Skye (45 minutes south of Melbourne), and is a P-10, co-ed, Christian school with Secondary year groups being added each year until P-12 is catered for.

We’re praying for the right staff to come and join our team, and we’re thankful that you would consider our College as a place where you will have meaningful relationships and do meaningful work.

Statement of Commitment to Child Safety & Wellbeing

• ACC Victoria Ltd is a child safe organisation which welcomes all children, young people and their families.
• We are committed to providing environments where our students are safe and feel safe, where their participation is valued, their views respected, and their voices are heard about decisions that affect their lives. Our child safe policies, strategies and practices are inclusive of the needs of all children and students.
• We have no tolerance for child abuse and take proactive steps to identify and manage any risks of harm to students in our school environments.
• We promote positive relationships between students and adults and between students and their peers. These relationships are based on trust and respect.
• We take proactive steps to identify and manage any risk of harm to students in our school environment. When child safety concerns are raised or identified, we treat these seriously and respond promptly and thoroughly.
• Particular attention is given to the child safety needs of Aboriginal students, those from culturally and linguistically diverse backgrounds, international students, students with disabilities, those unable to live at home, those who identify as LGBTIQ+, and all other students experiencing risk or vulnerability.
• Inappropriate or harmful behaviour targeting students based on these or other characteristics, such as racism or homophobia, are not tolerated at our school, and any instances identified will be addressed with appropriate consequences.
• Child safety is a shared responsibility. Every person involved in our school has an important role in promoting child safety and wellbeing and promptly raising any issues or concerns about a child’s safety.
• We are committed to regularly reviewing our child safe practices, and seeking input from our students, families, staff, and volunteers to inform our ongoing strategies.

As a part of your application, you must read and support the Child Safety & Wellbeing Policy and the Child Safety Code of Conduct. These documents are also available here.

Core Responsibilities & Duties

• Plan and implement a range of teaching programs or courses of study;
• Have the content knowledge and pedagogical practice to meet the diverse needs of all students;
• Demonstrate a commitment to improving professional practice through coaching and professional development
• Provide a child safe environment in accordance with the child safe standards;
• Participate in child safety and wellbeing induction and training provided by the school and always follow the school’s child safety and wellbeing policies and procedures;
• Act in accordance with our Child Safety Code of Conduct;
• Identify and raise concerns about child safety issues in accordance with our Child Safety Responding and Reporting Obligations Policy and Procedures, including following the Four Critical Actions for Schools;
• Ensure students’ views are taken seriously and their voices are heard about decisions that affect their lives;
• Model and promote the vision and values of the school;
• Teach an area of the curriculum to primary levels;
• Maintain records of class attendance and recording student progress;
• Implement effective student management consistent with the school’s strategic plan;
• Attend and participate in staff meetings as required;
• Be actively involved in regular staff devotions and prayer.

About the role

Applications are sought from suitably qualified and experienced primary teachers. This full time role is to start January 2025.

The position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for identity, rights to work in Australia, and child protection in accordance with CEM policy.

Qualifications

• Evidence of the right to work in Australia
• Proof of identity
• Recognised teaching qualification
• Clearance status of the Working with Children Check (where applicable)
• Registered with the Victorian Institute of Teaching (VIT)
• Statements of service from previous child-connected roles
• References from previous child-connected roles

You will:

• Be a committed Christian, comfortable with sharing your faith
• Be committed to improving student academic outcomes
• Have high expectations for what students are capable of, both academically and behaviourally
• Relate well to staff, students and parents. You are able to inspire and manage students, and communicate effectively with parents to support a culture of high expectations
• Have a servant heart
• Have demonstrated excellent organisational skills

About you

• Be able to display the capacity to improve student learning and wellbeing outcomes.

• Be able to demonstrate excellent teaching as described by the Australian Professional Standards for Teachers.
• Be able to receive feedback on your teaching and implement changes.
• Be able to effectively plan for, collect and analyse educational data, then devise appropriate strategies and interventions to improve student outcomes. 

• Work within a team that has a clear Christian vision and a strong Christian culture. 
• Attractive salary package (including salary packaging options).
• Employee benefits program.
• EAP Program.
• Play an active part in growing the school and providing quality Christian care to students.

Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer. The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts. A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills. Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded. This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.

Location: Onsite 5 days a week at Essendon, Victoria

Duration: January 6, 2025 til end of Term 1

Responsibilities:

• Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
• Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
• Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
• Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
• Ensure compliance with corporate policies and security protocols during smartphone deployments.
• Manage the return and secure disposal of old smartphones from corporate staff.
• Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory
• Windows 10 & 11, and SCCM experience highly regarded
• Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive)
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

Remote within Australia, or in-office/hybrid in Melbourne, Australia

Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work.

We’re a growing, global company. We’re profitable and using our resources for growth. Over 70% of our customers are inbound or referrals. We’re trusted by 95% of Australian corporate law firms, 30% of the UK Top 30 law firms, over 40% of the ASX50 and 35% of the ASX100. Plus, we’re expanding into Asia and North America.

About you 

We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:

• Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
• Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
• Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
• Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
• Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

If you also have any of the following, then definitely get in touch!

• Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, finance, or governance of a listed company, fund, or regulatory body.
• High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.

About the role

As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. 

You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

• Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features.
• Identified opportunities for Atticus to provide more value and to devise and execute an expansion plan for each customer.
• Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
• Worked with the Growth and Product teams to plan a “roadshow” of our east coast clients to talk about trends and best practices in corporate verification.
• Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
• Built a sample Atticus workspace to demonstrate verifying Sustainability reports in Atticus to a new user group within an existing customer.

Benefits

• Competitive compensation (AUD$130 - 150k OTE, dependent on experience and ability). 
• 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
• Flexible work hours (we care about outcomes—go for that lunchtime swim)
• New Macbook and $2,000 home office setup budget
• Five weeks leave each year (and never work on your birthday)
• 16 weeks paid parental leave 
• Dog-friendly office in Collingwood, Melbourne
• Generous professional development program

Interested?

If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.

Join AquaMobile - We’re on a mission to keep as many people safe in and around the water as possible through fun and effective methods.

We are looking for experienced and professional swim instructors and lifeguards who are:

• Passionate about teaching life-saving water safety skills
• Looking for a fun, flexible, and impactful role
• Are willing to travel to various home and condo pools to teach incredible families within your local community

About AquaMobile

AquaMobile is an award-winning at-home swim school founded by Diana Goodwin in 2011. We select the top instructors and lifeguards in local areas across the country to provide high-quality swim lessons and lifeguard services to clients at their home or condo pools.

If you thrive in an active environment, want to choose your own schedule, and love teaching others how to swim and instilling confidence through sport, then you’ll fit right in!

The Opportunity:

We’re looking to expand our team of dedicated, qualified swim instructors and lifeguards who will deliver effective, engaging, and enjoyable at-home swimming lessons to clients of all ages

Requirements:

Applicants who don’t meet the following requirements will still be considered for the role, provided all relevant qualifications/checks are obtained or renewed prior to starting.

Essential Requirements:

• Australian Swimming Qualifications (Austswim, Royal Life Saving, Swim Australia or Southern Education)
• Current CPR Qualifications
• Working with Children Check
• Police Check or willing to obtain
• Pool Lifeguard Qualifications (Lifeguard applicants only)
• Access to reliable transportation

Desired Qualifications:

• First Aid or willing to obtain
• Teacher of Babies and Toddlers / Infant and Preschool Aquatics
• Teacher of Competitive Swimming / Competitive Strokes
• Teacher of Access and Inclusion
• Teacher of Adolescents and Adults

• The flexibility to set your own hours and travel zone so you can work around other commitments
• A competitive salary ($45 - $66 per hour) + bonuses + tips *hourly rates vary by town but are ALWAYS highly competitive
• Access to a friendly and helpful support team that will find and book clients for you
• The opportunity to build deep relationships with your students; most clients book private lessons or semi-private lessons.

Job Type: Casual

About this opportunity

The General Manager of Supply Chain is responsible for overseeing and optimising the entire supply chain process within a manufacturing environment. This role ensures the efficient and cost-effective management of supply chain operations, including logistics, sales and operations planning (S&OP), supplier relations, capacity planning, and procurement.

Your key responsibilities will be to:

• Develop and implement comprehensive supply chain strategies that align with the company’s overall business objectives.
• Establish key performance indicators (KPIs) to monitor and evaluate the efficiency and effectiveness of supply chain operations
• Identify opportunities for process improvements and implement best practices to enhance supply chain performance.
• Oversee the selection and management of transportation providers, manage warehouse operations and Implement logistics optimization techniques to reduce costs and improve service levels.
• Facilitate cross-functional collaboration between sales, marketing, production, and finance teams to align supply and demand plans.
• Identify and evaluate potential suppliers, negotiate contracts and agreements, monitor and evaluate supplier performance
• Develop and implement procurement strategies to achieve cost savings and improve supplier performance.

Your skills and experience

To be successful in this role, you’ll have:

• Minimum of 10 years of experience in supply chain management, preferably in a manufacturing environment.
• Proven track record of managing complex supply chain operations and leading cross-functional teams.
• In-depth understanding of supply chain management principles and practices.
• Knowledge of logistics, procurement, and capacity planning.
• Familiarity with S&OP processes and tools.
• Strong leadership and management skills.
• Excellent negotiation and communication skills.
• Analytical and problem-solving abilities.
• Proficiency in supply chain management software and tools.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Pricing Director at Civica

We are on the lookout for a dynamic and results-oriented Pricing Director to take our pricing and packaging strategy to the next level and drive business growth here at Civica.

In this pivotal role, you will partner with senior leaders across our verticals, including Executive leaders, Sales leaders, and their teams, to develop innovative pricing and packaging solutions. You’ll play an essential role in ensuring the successful execution of these strategies while working closely with cross-functional teams such as Product Marketing, Sales Enablement, M&A, Finance, Marketing, and Business Improvement to deliver impactful results.

As Pricing Director, you’ll oversee the full spectrum of pricing and packaging responsibilities. This includes setting optimal pricing structures, leading price optimisation efforts with a strong focus on competitive positioning and designing packaging and propositions for cross-selling within and across our verticals. You’ll be particularly focused on navigating complex scenarios where pricing models, metrics, and contracting approaches differ between products within the same markets.

You’ll also drive M&A integration, capturing pricing synergies, and play a crucial role in implementing deal desk capabilities for larger opportunities. This may include supporting customer negotiations alongside sales teams to ensure success. In addition, you’ll lead the transition from Excel-based pricing tools to a SaaS-based CPQ system, improving efficiency and scalability for the business.

Another key responsibility will be designing and delivering pricing training and enablement programs to ensure the teams have the necessary skills to execute on your strategies. You will also oversee governance, target setting, and performance monitoring to ensure alignment with business objectives. As part of your leadership role, you’ll be responsible for developing and leading a high-performing team, driving continuous improvement in pricing and packaging execution across Civica.

This position calls for a strategic thinker with strong commercial insight, analytical expertise, and a proven ability to manage stakeholders effectively. You’ll thrive in a fast-paced environment, where your leadership and expertise will shape the future of pricing strategy at Civica.

What you will need to be successful in this role

• Experience in Pricing strategy and execution together with proposition & packaging strategy expertise, ideally in a software context 
• Exceptional strategic thinking skills and problem-solving ability 
• Experience of partnering with and influencing Executive Leadership to drive business acceleration 
• Strong analytical ability, interest in drawing insights from data. Enjoys analysis and a data-led approach to pricing 
• Strategy or Management consulting experience from a top tier strategy consulting firm is a plus (in particular to drive the change management agenda)
• Experience of working with Private Equity backed businesses is desirable
• Connector of dots and a collaborator who can work across all teams and functions 
• Strong written and oral communication skills 
• Self-starter with a hands-on, can-do attitude 
• Driven, enthusiastic professional who can work in a fast-paced environment 
• Experience leading a team

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.