We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Associate (RA) to drive and execute  our solution to our partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships.

The Opportunity 

Reporting directly to the Team Lead, Relationship Management (Australia), the individual will team up with the Relationship Management and Sales teams, to support the execution of strategic initiatives (increased visibility, on campus meetings, orientations) and tactics (proactive/preemptive defense) designed to increase payer growth. He/she will help increase revenue by uncovering new business with existing clients, improving client retention, identifying opportunities for product improvement, providing accurate and timely issue resolution and assuring clients promote the Flywire Payment Solution.

• Collaborate with Relationship Managers to drive and support revenue/payer/money moved growth initiatives, activities and objectives
• Initiate, build, and maintain relationships with student facing points of contact
• Implement account plans to maximize utilization, growth and revenue
• Present products and services to clients in an informative, educational, and consultative manner
• Appropriate attention to escalations
• Organize marketing materials
• Share/recommend/support potential new opportunities
• Accurate updates to CRM for timely availability of information
• Monitor/report/review utilization, payers, and revenue 
• Conduct regular reviews with customer success team to ensure product and service satisfaction
• Provide continuous training and resource material management to all relevant client departments
• Maintain effective communications with client administrators across multiple offices

What Your Day Will Look Like?

You will represent one of our exciting clients, Voyages Indigenous Tourism Australia. You will be their brand ambassador and will play an integral role in acquiring, engaging and retaining customers. 

Who are Voyages?

Voyages operate some of Australia’s most magnificent remote resorts, including the iconic Ayers Rock Resort, and the Mossman Gorge Centre at the gateway to the Daintree Rainforest. Voyages’ mission is to offer their visitors the most enriching experiences possible, while also directly supporting Indigenous communities through training, employment and business development opportunities.

You will be servicing new and existing customers, handling complaints, bookings and transferring credits via email, calls and web chat. 

• You will receive inbound calls and assist customers with booking accommodation, processes payments and book tour services
• You will answer customer enquiries via email and web chat 
• You will put  your multi-tasking skills to the test by navigating through multiple systems whilst maintaining customer engagement
• You are confident and resilient and are able to engage with a diverse customer base 
• You have a strong attention to detail

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

We work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise the aspiration to become a Global GovTech Champion.

We are looking for a Senior Talent Acquisition Partner. This is a fulltime permanent opportunity.

This role will see you support & collaborate with the business and various stakeholders to deliver end-to-end recruitment services. Your influencing skills will see you engage with hiring managers, you will provide a robust integrated service from job brief to candidate placement.

Working with and reporting to the Global Head of Talent Acquisition in the UK this role will work in a team comprising of team members in Melbourne and India.

• Excellent written and verbal communication skills along with the ability to work across different geographies.
• Background in agency or internal recruitment in IT and corporate roles.
• Strong influencing skills with good business acumen to drive best outcomes for the organisation.
• Experience working in a fast-paced environment with experience in recruitment across multiple streams and various complexity levels.
• Expertise with proactively sourcing for niche/hard to fill roles utilising various sourcing tools.
• Experience in training/coaching team members as this role will have either one or two direct reports.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Want to learn more about this senior leadership opportunity with us, click on the apply now button and we will be in touch

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.