We have a great opportunity for an Operations Analyst to join our Customer Solutions Team.

This is a key role focusing on the internal processes, tools and systems that enable our customers and other stakeholders to interact with us effortlessly.

Responsibilities & Requirements

• Work closely with your relevant Sales Team to understand how their strategy/activity links to our focus on increasing customer satisfaction.
• Analyse customer feedback and participate in customer site visits to understand their frustrations and pain points and use this information as a means to identify opportunities for improvement.
• Review all relevant customer feedback and ensure any negative feedback followed through to resolution.
• Regularly analyse Customer Satisfaction Index (CSI) results for your line of business and report on findings to sales.
• Ensure that any anecdotal feedback received is recorded in the appropriate system.
• Gain an in depth knowledge of the customer segments, customer behaviours and interactions with sales teams and Viva to identify opportunities for improvement and to become a fully trusted business advisor.
• Understand the full Offer to Cash end to end workflow so that you can contribute as a subject matter expert and support the shaping of the strategy for your sales team.
• Work closely with the Business/Systems Analysts to ensure that the data required for you to make decisions is received accurately and in a timely fashion.
• Increase sales team productivity by reducing the amount of time spent on administrative tasks, by optimizing or automating the identified activities.
• Communicate any changes to projects quickly to mitigate any rework or risks.

Assist in increasing the Customer Solutions Team brand by communicating well, helping others and sharing good news stories with the business

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a market-leading customer experience. This role focuses on:

• Ensuring strong operational disciplines, portfolio management, and stakeholder engagement while managing risk and compliance.
• Driving a culture of process improvement and embedding best practices in claims handling.
• Resolving escalated issues and delivering outcomes aligned with TAL’s Claims Philosophy.
• Contributing to key projects and maintaining up-to-date knowledge of industry guidelines, processes, and policies.

Make a real impact by leading with excellence and fostering continuous improvement.

An exciting chance to join our growing IT department for a passionate and motivated Senior Test Analyst. You will  play a key role in supporting the ongoing development of AFCAs core Microsoft D365 platforms. This is a hands-on role, with the successful candidate to participate in the testing of Dynamics 365 CRM, Power Portals, Dynamics 365 Finance, and in-house developed solutions. We are seeking someone who is naturally curious and thrives in an ever evolving environment. You will be reporting into the Test Manager and joining a collaborative team of other testers. 

Please note, this position is initially a 12-month fixed term contract.

Typically, in this role you will: 

• Perform manual testing activities, including functional, regression, integration, and system testing.
• Assist with the introduction of automation testing – tool configuration, test scripts, monitoring and reporting
• Design, develop, and execute comprehensive test cases, test plans, and test scripts.
• Conduct testing across various platforms, including Microsoft Dynamics 365 Finance & Operations, Dynamics 365 CE, and web portals.
• Collaborate closely with cross-functional teams to identify and document software defects and issues.
• Participate in test planning and provide valuable insights to improve the overall testing process.
• Implement and maintain Continuous Integration/Continuous Deployment (CI/CD) practices
• Continuous Improvement & Automation - on-going improvement of testing activities, identify areas for improvement, champion a focus on high quality outcomes.

Pullman Melbourne on the park is currently looking for an experienced Banquets Stewarding Team leader. The key responsibilities for the role would be;

• Lead and supervise the stewarding team in Banquets, ensuring smooth operations in the kitchen and back-of-house areas.
• Maintain high standards of cleanliness and hygiene, following health and safety regulations.
• Oversee the proper handling, washing, and storage of kitchen equipment, dishes, and utensils.
• Ensure that all waste and recyclables are disposed of properly and efficiently.
• Conduct regular inspections to ensure cleanliness and compliance with health and safety standards.
• Train and develop the stewarding team, fostering a culture of teamwork, accountability, and excellence.
• Manage the night shift cleaning schedules and ensure all tasks are completed to the highest standard.
• Collaborate with other departments, including the culinary team, to support efficient kitchen operations.
• Report maintenance or safety issues promptly to the relevant departments.
• Assist in inventory management and stock control of cleaning supplies.

• Great Opportunity to Contribute to Managing Financial Crime Risk and Compliance Obligations
• Permanent, Full-time Role 
• Sydney or Melbourne Located - Hybrid Working, blend of office and home 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role will contribute to managing financial crime risks and regulatory compliance obligations at Rest. It entails triaging, investigating and resolving any unusual behaviour relating to financial crime including Anti-Money Laundering/ Counter Terrorism Financing (AML/CTF), Sanctions, Fraud, Scams, Bribery and Corruption. 

Key Accountabilities and Responsibilities 

• Investigate, resolve and respond to financial crime escalations received from the fund administrator or across Rest (i.e. Transaction Monitoring, Name Screening, ATO SuperMatch and UARs)
• Gather and record required evidence to support any reasonable grounds for suspicion of money laundering, organised crime or terrorism financing activities and articulate key recommendations
• Escalate potential regulatory reporting matters and potential breaches (as required) to the AML/CTF Compliance officer
• Maintain a current understanding of money laundering and terrorist financing typologies and fraud trends, including regulations, industry best practice, criminal typologies and developing trends
• Deliver financial crime training and education on the identification and reporting of unusual activity
• Manage financial crime enquiries and escalations
• Maintain strong stakeholder relationships
• Identify, manage and deliver continuous improvement opportunities across financial crime.

We are currently seeking Demi Chef's to join our dynamic and professional team. You will be responsible for the efficient and effective operation of the Kitchen department, whilst maintaining high standards in food hygiene and quality. We're offering you a unique chance to learn exceptional techniques and work with the best produce in a dynamic and talented team. If you enjoy variety in your day and are passionate about food preparation and presentation as well as delivering quality cuisine with a flair - then this is a role for you!

• Assist with ordering necessary food items accordingly to business needs and demands.
• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage, whereby you will be responsible for implementing and maintaining stock control procedures.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure consistent and quality food production
• Meet all health and hygiene requirements