This is an essential role in our marketing team. You'll be involved across all aspects of our team’s activity!

Key Responsibilities

• Assisting the global marketing team as required on the content strategy.
• Working with the Digital Marketing Manager and Content Specialists for Talent and Avec on targeted email marketing campaigns and workflows using marketing automation software.
• Assisting the Digital Marketing Manager with brand E socials through copy and graphics.
• Project manage and execute the Talent RISE marketing activities as required in the RISE strategy.
• Creating marketing collateral such as invitations, flyers and e-books as required.
• Supporting the Executive team with the creation of board pack presentations and other sensitive internal company information as required.
• Manage the Talent merchandise account including ordering and restocking, as well as assisting internal stakeholders with merchandise needs.
• Creation & editing of video & photo marketing content.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We are seeking energetic and passionate Housekeeping Attendants to join our dedicated Housekeeping Team.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Ensure all service areas are fully stocked with guest amenities, advertising material
• Report all maintenance/repair requirements and lost property following correct hotel procedures
• Ensuring all equipment is maintained, used and stored correctly
• Handle all amenities, chemicals and equipment according to WHS standards.

We are on the lookout for a Technical Delivery Lead. Our technical delivery leads work with our product, project and UI/UX teams to design and deliver technical solutions for our clients. Coming from a software engineering background, the technical delivery leads are stepping up into project co-ordination and architecture from hands-on implementation roles and engineering management. 

The ideal candidate will have extensive experience in technical solutions/architecture, particularly in delivering customer-facing digital products while collaborating with UI/UX, product, and technical teams.

A background in consulting is ideal, demonstrating the ability to work collaboratively with clients and stakeholders to design and implement solutions across various technologies is essential. Proficiency in cloud-native backend development using Azure and AWS, coupled with a strong understanding of digital channels (mobile, web, and portals), is required.

Key Responsibilities

Stakeholder Management

• Collaborate with senior business leaders, product managers, designers, and business analysts to understand business requirements and translate them into actionable technical solutions.
• Facilitate communication between technical teams and non-technical stakeholders to ensure alignment on project objectives and deliverables.
• Serve as the primary technical contact for stakeholders, managing discussions and decision-making to ensure expectations are met.

Architecture & Discovery

• Lead the discovery and design of greenfield solutions, evaluating technologies, frameworks, and architectures in collaboration with cross-functional teams.
• Develop solution designs that address business needs, prioritising scalability, performance, and security.
• Guide technical teams in adopting best practices in architecture and development to align with organisational standards and technology strategies.
• Coordinate with product, UI/UX, and technical implementation teams to ensure seamless platform design and delivery.

Technical Documentation

• Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, integration architecture, and API specifications.
• Ensure documentation is clear, detailed, and accessible to both technical and non-technical stakeholders.
• Review and refine technical documentation as part of governance processes, ensuring compliance with industry standards and policies.

Technology Leadership

• Design and implement solutions leveraging Azure and AWS backend services, ensuring optimal use of cloud resources for reliability and scalability.
• Stay informed about emerging technologies and industry trends, applying this knowledge to influence technical decisions and innovations.

We are looking for an Associate Database Administrator to join our Data Team to support the performance, integrity, and security of the organization's databases.

What is this role about?

In this newly created role it involves implementing, maintaining, and optimizing databases to ensure their availability, efficiency, and scalability. Also collaborates with development and infrastructure teams to support the database environment, monitor system performance, ensure data recovery and backup processes, and handle database migrations and upgrades.

Here's more of what you’ll work on:

• Define and enforce architectural standards for SQL Server, Oracle, PostgreSQL, MySQL, and other RDBMS to ensure consistency and best practices.
• Maintain and enhance the operational stability of all database systems.
• Implement performance monitoring and tuning strategies for SQL Server, Oracle, PostgreSQL, MySQL, and other DBMS.
• Work closely with stakeholders to understand and address customer needs, ensuring that database services align with business objectives.
• Manage collaboration and communication within the database team and across other teams to ensure seamless integration of database services

THE ROLE

• Analyse bank statements, credit reports and any other relevant information
• Make simple recommendations on commercial lending applications
• Make decisions on drawdown requests for Line of Credits and allowable variations to original credit decisions
• Work closely with Credit operations and Sales teams to achieve company outcomes

Our exciting Digital Sales Account Manager opportunity is a hybrid role responsible for retaining and selling Experian's leading Digital Advertising Marketing solutions, that is uniquely placed to solve client needs. This is a growth area in our business with substantial upside and will suit a experienced operator that's comfortable selling larger complex deals that offer tailored data solutions involving our proprietary tech and expert consulting. This team operates to service sophisticated use cases of our data solution, from new product development, expanding partner services to ad monetisation growth. Global exposure with coordinating and learning from global networks and markets to learn and implement best practices for the ANZ market.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

The Accountant will be a key contributor to the success of the business by providing crucial support to the Commercial and Operations team through cost control, reporting, forecasting, and financial analysis. This role will deliver valuable insights that inform strategic decision-making and drive business performance. With a strong focus on accuracy and analytical skills, the Accountant will collaborate across departments, contribute to continuous improvement initiatives, and play an integral role in the month-end and year-end closing processes. Additionally, the role ensures compliance with financial regulations and supports both internal and external audits.

Key Responsibilities

• Prepare accurate and timely financial and non-financial reports.
• Assess and manage financial risks to ensure robust control over business operations.
• Perform CAPEX process and maintain the fixed assets register.
• Prepare weekly, monthly and quarterly reporting packages, including KPI, P/L, B/S, Inventory, Operations and variance analysis.
• Managing and leading all inventory related accounts, ensure they are well prepared and reconciled.
• Business partner with the commercial and operation teams, identify areas for improvement, provide cost analysis and recommendations.
• Prepare BAS, FBT and other government reports.
• Engage in the preparation of budgets and forecasts.
• Provide ad-hoc analysis reports as requested.
• Assist Accounts Payable/Receivable and internal/external audits.

What you get to do in this role:

• Lead and design the digital transformation of Federal and state government health care, education and local government organisations
• Accelerate the scale and growth of the business by delivering transformational value to the Australian Public Sector through meeting and exceeding an assigned team quota 
• Set a high bar and example as a trusted advisor for your team and the wider Australia and New Zealand business, including the Senior Leadership Team
• Strategise and execute on vertical and horizontal sales strategies as part of a wider Public Sector Industry aligned and matrixed sales team
• Lead a team of three Director and Senior Director level sales managers who have five to nine individual contributors (Senior Account Executives) reporting to them. 
• Empower and guide your team to build strategic account plans that focus on longer term joint success of ServiceNow and the Australian Government
• Lead and inspire your team to bring ServiceNow’s People Pact to life through developing talent and managing consistent recruiting practices to attract, develop and retain the best talent
• Establish and nurture relationships at the highest levels of organizations 
• Manage accurate forecasting and communications on a daily basis 
• Drive customer success practices across your area 

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

About the Role:

As a TPG National Sales Data Analyst, you will assist the team in identifying, shaping and driving initiatives to maximize return on investment of existing capabilities and shape and deliver new sales opportunities. This is a great opportunity for an analytical individual to work with one of our key client partners - TPG - Vodafone and Lebara.

In the role you will effectively help manage, collect and interpret large volumes of data from multiple sources (in house reporting platform, customer sales data etc) to provide insights, ROI and trending reports that accelerate retail excellence for our client.

Your insights and recommendations, together with your supporting rationale, will influence and drive critical strategic and sales / commercial decisions, both internally and with our partner TPG. 

Benefits:

• An attractive total salary package including superannuation is on offer
• Flexible working arrangements
• Stunning waterfront office space with free onsite barista, complimentary breakfast, daily snacks, a well-stocked drinks fridge, and end-of-trip facilities 
• Great company culture with individual professional development pathways.

Tasks & responsibilities:

• Identify sales trends and provide recommendations to Field Sales Team and Customer Teams
• In depth interpretation of data that challenges assumptions and encourages ‘out of the box’ thinking
• Effectively manage all data requirements for our field sales and client service team as well as client partner
• Prepare category reports around sales, in store standards, space, ranging, promotional effectiveness etc.

About you:

• Relevant experience in similar role
• FMCG Consumer sales experience
• Advanced Excel skills and experienced in Tableau/PowerBI (or similar data visualisation tools)
• Enthusiastic and energetic team player
• Excellent written, communication and presentation skills
• Highly organised with a strong ability to prioritise  

If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Please note only shortlisted candidates will be contacted.

We are currently seeking a Junior Accounts Officer to join our Real Estate Management Finance team based in the heart of Sydney’s CBD. Your primary responsibility will be to receipt large volumes of tenant payments and action email enquiries.

Your duties will include:

• Receipt large volumes of tenant payments
• Manage large volumes of emails, responding to tenant and internal client queries
• Daily bank reconciling
• Payment and suspense reconciliations
• Work collaboratively with the broader team to deliver memorable service

As a Technical Business Analyst at Bilue, you will act as a bridge between business stakeholders and technical teams, translating complex business requirements into actionable solutions. You will be instrumental in shaping product roadmaps, optimising processes, and ensuring seamless collaboration across multidisciplinary teams.

Key Responsibilities

• Requirements Gathering & Analysis: Collaborate with technical stakeholders to elicit, document, and prioritise requirements, ensuring a  logical solution that aligns to project goals and user needs.
• Agile Product Development: Work closely with product owners, designers, and development teams to define and manage user stories, acceptance criteria, and backlogs in agile sprints.
• Infrastructure & Mobile Expertise: Analyse solutions and be able to translate technical requirements for infrastructure and mobile, ensuring solutions are scalable, user-friendly, and aligned with best practices.
• Technical Collaboration: Partner with solution architects, technical leads and developers to clarify requirements, provide input on system design, and resolve any gaps or challenges during implementation.
• Stakeholder Management: Act as a key point of contact for clients, facilitating workshops, presenting findings, and ensuring high engaged and alignment throughout the project lifecycle.
• Process Improvement: Identify opportunities to optimise workflows and improve the efficiency of digital delivery processes, leveraging tools, and methodologies as needed.
• Documentation: Create and maintain clear, concise documentation, including business requirements, process flows, user journeys, and technical specifications.
• Risk Management: Proactively identify risks and dependencies, developing mitigation strategies to ensure successful project delivery.

We are looking for a professional cleaner to join our amazing team for the long term and be responsible for cleaning the common areas of residential sites, such as lobbies, lifts, recreational facilities, carpark, and waste management which includes moving bins to council collection area and bins and garbage rooms sanitation.  

We provide our services throughout CBD, Eastern Suburbs and North Sydney (close to train stations).

A great opportunity to join a high performing team and work within a collaborative, positive and professional environment to unleash your potential!

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

Duties And Responsibilities: 

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) 
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts 
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders • Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

The Australian Financial Review is looking for a creative, innovative and well-organised Art Director to work across lifestyle and magazines. The role is primarily responsible for the art direction of the AFR’s weekly lifestyle liftout, Life & Leisure, taking ownership of visual concepts which work in print and online. Additional responsibilities include art direction for the AFR’s quarterly gloss Fin! magazine. 

In this role you will:

• Work closely with the Life & Leisure and Fin! Magazine editors and the editorial team to produce a quality liftout and magazine.
• Meet demanding weekly deadlines.
• Organise and direct cover shoots.
• Conduct extensive photo research to ensure all images are in keeping with the magazine's aesthetic.

• Join a market leading Fund
• Highly collegiate and engaged team
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, manage around $75 billion of funds, and are recognised as a responsible investment leader*. We believe that when members understand and engage with their super, they're more likely to have a better retirement outcome.

Our values and behaviours underpin everything we do at Rest. We want to Be Daring, Keep it Simple, Take Action, and Have Grit. To put it simply, we want our people to thrive and love the work they do.

About the Job

As a senior leader within Rest's member division, your role as the Head of Relationship Management - North will involve overseeing the strategic direction and operational management of the Northern Relationships Management team.

You will work closely with the Head of Relationship Management – South to support Rest's efforts in retaining and expanding our existing client portfolio by delivering world-class, strategic account management services to employers and members.

Your exceptional leadership skills will ensure team members consistently exceed client expectations, foster positive word-of-mouth, and increase referrals.

Reporting to the General Manager of Workplace Super, you will be a crucial ambassador for Rest in the external market.

At Rest, our purpose is to create super that our members love, and our mission is to make super simple. Your role is critical in achieving this.

• Lead the Account Management team (Northen) in cultivating strong relationships with key employers and stakeholders. This includes positioning Rest's products and services to deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
• Lead the Relationship Management Team (Northern) in building strong relationships with key employers and stakeholders to promote Rest's products and services, deepen relationships, enhance member retention, increase awareness of Rest's offerings, and expand market share.
• Develop and execute go-to-market strategies to ensure the successful adoption of Rest's products and services while maintaining high client satisfaction.
• Develop a comprehensive understanding of our employer client portfolio to support employer retention and consistently executing opportunities.
• Establish strong, long-term commercial relationships with our existing employers at the Executive level while identifying and pursuing new business development opportunities within the portfolio.
• Advocate for the voice of the customer (employer and member via an employer) within Rest and contribute to shaping employer and member value propositions that exceed expectations.
• Design and implement client strategies to optimise member engagement and meet MBFI obligations.
• Deliver engaging presentations and seminars to diverse audiences in person and virtually.
• Empower the team to drive continuous improvement initiatives and system adoption, optimising strategic outcomes and enhancing the employer experience.
• Promote the use of customer relationship management (CRM) systems and facilitate seamless transitions to new or related systems.
• Lead and inspire the team, fostering a culture aligned with Rest's values while promoting engagement and capability development.
• Collaborate with internal teams to ensure coordinated service delivery and alignment with strategic objectives.
• Drive a high-performance culture to ensure consistent achievement of team and individual key performance indicators (KPIs).
• Stay current on the workplace superannuation landscape and collaborate with the Member Team to develop strategies that meet or exceed market standards.
• Contribute to the broader Workplace Super leadership team by sharing market insights and leveraging data analytics to identify growth and innovation opportunities.
• Report on overall business performance regularly and represent the team in internal Senior Leadership Team (SLT) or Executive Leadership Team (ELT) forums as required.

Be in the heart of it all by joining our Front Office team of our Novotel & Ibis Hotels!

Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder's role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay. 
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

We are looking for an experienced and meticulous Executive Assistant to join our team on a full-time basis to provide high-level administrative support to the Australian Leadership Team. The Executive Assistant plays an integral role to ensure the smooth operation of daily activities and to support key projects and initiatives within the business. This role is based in our head office in North Sydney with hybrid work flexibility! 

In this role, you will:

• Provide exceptional administrative support to the General Manager and the Leadership Team
• Work closely with key internal and external stakeholders for a seamless operation
• Create regular reports and presentations decks to support decision making
• Coordinate meetings, agendas, appointments, and travel arrangements
• Provide support with planning and delivering key projects, initiatives, and corporate events
• Handle confidential and sensitive information with a high level of discretion

A rare opportunity to be part of a unique SVOD service and play an integral role in the success of the brand across Asia Pacific, with a focus on Australia and New Zealand. The Marketing Manger will support the Marketing Director to interpret the overarching global brand strategy and execute campaigns that resonate locally to meet both DTC and B2B business objectives. Coordinating Hayu APAC’s ATL and BTL marketing activity, you’ll work across all aspects of marketing from events, activations, PR, content, partnerships to offline and digital media.

The successful candidate will be as passionate about reality TV as they are about marketing, combined with an eagerness to work in a digital, data driven business. A balanced creative and analytical mindset is required, alongside the ability to work in a fast-paced, dynamic environment.

If you worked here this past 6 months, here are some fun projects you might have been involved with:

• Talent tours with Jason Chambers, Whitney Rose, Heather Gay and Abbie Chatfield.
• Prime Video Channel’s Sweet Spot activation at SXSW Sydney.
• Hayu’s SXSW Sydney ‘We Get Reality’ event.
• Hayu FanFest London VIP program.
• Through-the-line campaign delivery for The Real Housewives of Beverly Hills.
• BravoCon Miami content creator program.

KEY RESPONSIBILITIES:

• Collaborate with the Senior Marketing Team in the creation and development of key tentpole marketing campaigns plus local pulse campaigns that meet KPIs.
• Tailor global campaigns and execute locally nuanced regional campaigns that meet specific territory business objectives.
• Develop media plans and execute all media deliverables.
• Work cohesively with the in-house PR and Social teams to create and execute key events including screenings, press tours and experiential marketing events.
• Collaborate in influencer/content creator activities internally and externally, including creation of briefs, identifying Creator selection, providing assets and assisting in content approvals.
• Collate post campaign analysis reports to understand impact and inform future campaigns.
• Manage the creative workflow that includes creative concepting, briefing, asset delivery and coordinating where required, with both in-house Creative teams and external Creative Agencies.
• Point person for multiple B2B partners across media, tech and telcos in order to co-create and execute effective marketing activity.
• Own and manage territory budgets including day to day financial management of POs and invoicing.
• Ensure local compliance for all marketing activity across responsible territories.
• Manage stakeholders, build collaborative relationships both internally (CRM, Performance Marketing, PR, Creative, Finance, Legal, Research, Content, Commercial and Product) and externally (Commercial Partners, Brand Partners and Agencies).
• Create presentations and pitches for both internal stakeholders and external partners.
• Support all other Hayu related ad-hoc and special projects.

This role sits in our Sydney-based APAC team, as part of a global marketing team. As this role requires working across multiple timezones at times (mostly UK, occasionally Canada or Asia), we offer flexible working with a hybrid approach

Working alongside our Executive Chef you will be responsible for food preparation for our breakfast buffet, and at times assist with Pumphouse Sydney, in room dining and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be responsible for strict stock rotation and minimum wastage. You will be responsible for organising an assigned section and will need to ensure it runs efficiently and productively. You will be required to monitor stock daily, and advise the Sous Chef of product requirements in advance.

The Pharmacy Acquisition Partner will be instrumental in expanding our network of high-performing, long-term pharmacy partners for uMeds. This role focuses on identifying, targeting, and acquiring new dispensing partners to enhance the distribution and accessibility of prescriptions to Alternaleaf patients. This role requires strong relationship-building skills, an ability to thoroughly understand the target market, and a genuine passion for patient care. This role is key to increasing the number and geographic footprint of our Pharmacy Partner network to ensure we meet our next-day delivery goals while minimising the risk of having a concentrated Partner Network. This role will work closely with other Fulfilment teams to onboard new Pharmacy Partners. 

Key Responsibilities include 

• Proactively identify pharmacy partners that align with Montu's mission and goals, developing a targeted engagement plan based on communication strategies, pharmacy categorization, and conversion drivers.
• Execute the acquisition plan through cold calls, site visits, and other outreach methods, ensuring all activity is accurately documented in the CRM tool.
• Build and maintain strong relationships with pharmacy owners and decision-makers to secure long-term partnerships and ensure high partner satisfaction.
• Lead negotiations with prospective partners, focusing on agreement terms and ensuring a smooth handover to the Pharmacy and Fulfilment Operations teams for successful onboarding.
• Regularly review pharmacy partner reports and analytics to refine the partner profile, and maintain detailed records of all acquisition activities to optimize future conversions.

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

A self-starter, the Senior Compliance Associate contributes Compliance expertise and data competencies to the Risk and Compliance function of OFX. You will be responsible for supporting the execution of our compliance programs and providing high-quality advisory support to the front-line teams of OFX. This role provides 2nd line of defense support to the Head of Compliance, APAC, as well as direction and guidance to Commercial, Operations and 1st Line functions, appropriately balancing business and compliance needs.

Key Aspects of the Role

• Assist in the execution and monitoring of the Australia and New Zealand AML/CTF regulatory obligations and Sanctions programs.
• Work closely across the Risk, Compliance and Fraud functions and with Commercial and Operations teams to ensure a culture of compliance is maintained.
• Provide expertise, advice and guidance to Commercial and Operations teams and other key stakeholders on enquiries and complex matters.
• Actively seek to identify and escalate for investigation of any matters which may be suspicious.
• Ensure accurate and timely regulatory reporting and support regulator engagement.
• Contribute to the update and review of Policies, Standards and Procedures. Work closely with the Assurance and Continuous Improvements team to enhance and document our processes and procedures.
• Provide support to leadership as a key member of the APAC Compliance function.
• Promote development and cohesion throughout Compliance teams across the company.
• Take ownership for maintaining and validating a quality data environment for the APAC Compliance functions.

Key Tasks (Detailed)

• Run, validate and submit regulatory reporting for the Aus and NZ business units, including IFTI, PTR and DTCC reporting.
• Lead / point-person for audits for Aus and NZ business units.
• Assisting with oversight of the licensing/regulatory controls framework.
• Review PEP approvals, sanctions alerts and escalations for MLRO approval.
• KYC Refresh review process – provide advice and support to ongoing development of client landscape.
• Provide a liaison point between compliance and the customer due diligence team to support quality onboarding of OFX customers.
• Provide guidance to frontline deal teams on Prohibited and Restricted business policies
• Support incident and breach management – providing advice to frontline teams.
• Complaints management – reviewing all incoming complaints / updates to Protecht and assist with creating risk committee and board reporting.
• Assist in preparation of annual compliance reports for Aus and NZ business units.