Oaks Sydney Goldsborough Suites are looking for Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

This role is a Parental Leave cover for 12 months, working part time (3 days per week)

Talent RISE is searching for a superstar with a passion for youth employment to join the Sydney Team. The ideal candidate will be responsible for:

• Creating meaningful opportunities for young people through the RISE program
• Building and nurturing relationships with charities, community partners, job actives, and corporate partners
• Providing mentorship, training, and support to young people participating in the RISE program.
• Promoting Talent RISE internally and externally, leveraging connections and creating opportunities for young people.

You will be responsible for delivering and maintaining infrastructure systems for a number of Symbio business segments as well as uplifting our existing core tech stack. You will focus on driving infrastructure automation and ensure our deployments are resilient and repeatable across development and production environments. You will focus on driving on-prem and cloud (AWS) based initiatives within your team that enable modern engineering practices for the entire technology department. You will work collaboratively with Delivery, Software and Network teams in delivering systems and services as well as ensuring we understand the health of our systems at any point in time to reduce outages.

What you’ll do as a Systems Engineer:

You will be responsible for solutioning, implementing and supporting infrastructure projects both on-prem and in the cloud to enable Systems Engineering and a number of Symbio business segments to deliver services effectively. Help us modernize our tech stack by advocating fit for purpose solutions and enhance the way we work by ensuring our systems are healthy and resilient.

After hours support

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything we can to ensure resilient and self healing platforms and engineering leadership will provide the time to make sure we do.

You will work closely with Games Designers to collaborate in the development of gameplay systems. This may involve work related to Game Modes, Metagame Systems and Back-End Systems.

• Define and develop prototypes in collaboration with the Design team
• Participate in the architecture, design and implementation of the gameplay code following the Game Design intentions
• Work within the constraints of the existing game engine to meet performance and quality benchmarks
• Look for innovative tools and techniques allowing to achieve the best gameplay quality possible
• Interface with all disciplines (game designers, animators, programmers,...) to ensure that the constraints are well integrated in the game development

Role Purpose

Wood Mackenzie Power and Renewables provides a one-stop integrated subscription, analysis and advisory service for companies in the energy and related sectors, enabling our clients to make the best decisions within a constantly evolving global energy industry.

We are looking for a Power Market Analyst or Senior Analyst (depending on qualifications) to join our dynamic and expanding team in Sydney.   The successful candidate will join our cross-technology team in downtown Sydney and be responsible for power market analysis, thought leadership and client engagement, and business development for the Australia market. He or she will use cutting-edge power dispatch models, engage industry executives on key market trends and forecasts, and deliver high-impact and original research to clients.   

Joining a global team of over 100 power and renewables experts, you will quickly contribute to our power research in Asia Pacific.  You will analyse the impact of latest policies and investments with our regional power models, develop technology and power price outlooks, coordinate with experts and stakeholders to optimise forecasts, and work on latest modelling advances such as battery revenue outlooks.  

With guidance and reasonable inputs from the Research Director, you will also independently prepare high-quality, insightful reports, publications and presentations to influence clients’ business decisions. Through research trips, client interactions and industry events you will have opportunity to build and maintain relationships with a range of clients and other experts in the power & renewables industry. You will stay informed on key market trends and implement the latest ideas into power modelling and research reports.  You will also play an important role in our commercial strategy including building new content, and managing teams to support global and local clients manage investments in the Australian market.

This role includes industry-leading skills training and learning opportunities and has excellent career development potential for thought leadership, power modelling and strategy roles in the power & renewables industry.

Main Responsibilities

• Thought leadership and analysis of the Australia power & renewables market
• Managing and updating regional power dispatch models and price forecasts
• Engage clients and industry leaders to understand market trends and solve challenges

#LI-HH1

Our Rehab and Return to work (RRTW) division has an exciting opportunity to join a small program team tasked with transforming our businesses across our entire lifecycle. We are currently recruiting for an experienced hands-on dynamic Change and Communications Manager for a 9-month contract (Dec 24 end). This role is integral to our program's success, focusing on crafting and executing comprehensive communication strategies, managing numerous stakeholders and adeptly managing, developing and implementing the associated changes. 

Key Responsibilities:

1. Develop and implement strategic communication plans to enhance internal and external stakeholder engagement.
2. Identify change impacts on business as a result of various program initiatives and Design, develop and Lead associated change initiatives, ensuring smooth transitions and effective adoption of business changes.
3. Collaborate with cross-functional teams to gather insights and align communication strategies with business objectives.
4. Create and deliver compelling content for various platforms, including written materials, presentations, and digital channels.
5. Build and maintain strong relationships with all stakeholders, fostering a culture of open communication and transparency.
6. Analyse business readiness and adjust strategies to meet evolving needs.
7. Provide guidance and support to team members, fostering a collaborative and innovative work environment.

You'll need to have a high level of operating agility and previously worked on various complex projects, previous healthcare or insurance experience would be advantageous.

Medhealth is an equal opportunity employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic background, people from LGBTQI community, veterans, carers and indigenous Australians. 

If you are a seasoned professional ready to make a significant impact on communication and change within the healthcare sector, we invite you to join MedHealth Australia for this exciting opportunity. 

Come join the AGS family, on this very well-known tech brand right here in Sydney!​​​​​​

Why Allegis Global Solutions? 

AGS is a part of Allegis Group, the #1 Staffing Agency in the United States & top 5 globally. We are a privately held organization and we support some of the largest Fortune 500 companies in the world and span a wide variety of industries.   

Working at AGS and why you will love it…  

Are you looking to make an immediate impact on your next team? Are you searching for a company that has a passion for people, culture, and career development? 

By becoming an AGS employee you are adding to our culture of diversity and collaboration; we’re dedicated to supporting our team members, clients, and the communities we serve while maintaining a commitment to excellence in all we do. 

We don’t just hire talent for our clients - We embrace it, strengthen it, and celebrate it every day; through every action we take, in every hallway and every office, all around the world! 

Duties:

As a Recruitment Sourcing Specialist, you will be deployed to an Australian grow tech giant; a well-known global leader where you will be working directly with their in-house Talent Acquisition team. You will recommend and execute sourcing strategies with a focus on passive talent and be an ambassador for Allegis Global Solutions and your client's brand at every interaction. You will…  

Your duties may include, but are not limited to:

• Undertaking recruitment activities with a focus on top of funnel sourcing for Front and Backend Core Engineers (Senior Software Engineers), as well as inbound job applications and referrals on a rotation basis.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, and market intelligence, and acting as a talent advisor to hiring managers.
• Identifying and escalating risk or compliance issues.
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Possess excellent CX skills to ensure a positive experience.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilising specialist market knowledge to assist with the ongoing management of pre-qualified talent pools.

We have a unique opportunity for a Senior Environmental Planner / Scientist to join our 'Impact Assessment and Permitting’ team in Sydney.

This position will provide experience and a greater level of responsibility working on a diverse array of high profile, major infrastructure assessment projects across a range of sectors, including energy, transport (road/rail/ports/air), water utilities and Defence sectors.

We take our Sustainable Legacies goals very seriously and continuously strive for a positive, lasting impact on people and our planet. To achieve our Sustainable Legacies Strategy, we have embedded environmental, social and governance principles into everything that we do whether that be through improving social outcomes, achieving net zero, enhancing governance or embedding sustainable development and resilience across our work.

Being part of the team at AECOM means you will use your knowledge and expertise to influence positive environmental outcomes on projects. Environment, Social and Governance is embedded in everything we do, and our Environment team regularly works closely with designers and engineers to drive real change at the genesis of a project. 

You will be working in a genuinely flexible environment, amongst a team of peers and alongside our clients, while learning from our in-house senior advisors and technical leaders on projects and in formal training sessions.

Some of your duties will include:

• Manage timely and high-quality environmental impact assessments.
• Constraints analyses, strategic assessments, and environmental management plans.
• Assist in the organisation of resources, budgets, and timelines for the management of projects.
• Leading a range of projects within the Energy, Transport, Water industries.
• Helping junior Scientists & Planners learn and grow, including Graduates and Undergraduates.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Director for APAC Digital Experience Business Development is responsible for driving top line growth for our APAC DX business. Reporting into the APJ DX marketing leader, this role will manage a team of people managers across APAC and will be responsible for setting clear strategy on a scalable and repeatable process of quality pipeline creation and conversion to bookings across new and existing business.

What you’ll do

• Responsible for all BDR pipeline creation for the APAC across all sales segments
• Measure and ensure that the pipeline creation motion adheres to a repeatable process that drives conversion to bookings across new and existing business.
• Drive BDR hiring and enablement engine in line with the high-performance culture and Adobe’s values.
• Lead a team of 30+ people working across three regions and multiple countries.
• Coach second-line managers to establish rigor in their businesses, develop their First Line Management and BDR talent, and work with other parts of the business to continuously increase the DX footprint in new and existing customers.
• Establish strong operational cadence to run repeatable process, leverage data to make critical decisions to improve business performance.
• Partner with Enablement lead to train and coach BDR teams to identify and present compelling views of DX solutions.
• Coordinate strategies to align BDR specialist teams to present the right messaging to the right prospects without fatiguing contacts or accounts.
• Establish trust, rhythm, and alignment with the corresponding sales teams.
• Own headcount, quota, and business planning for the APAC BDR motion
• Own sales pipeline qualification process to improve BDR pipeline quality, working with sales to deliver consistent & predictable close rates.

What you need to succeed

• Relevant cross-functional experience (digital marketing, digital sales, project
• Validated work experience as an Inside Sales leader with strong track record of coaching managers to improve team performance.
• 10+ years managing managers and running multi-level sales/business development teams.
• Leadership proficiency and ability to instil a strong culture of performance and collaboration.
• Strong understanding of how to build a demand gen funnel and work seamlessly with sales and marketing ecosystem.
• Experience working with multiple sales partners, developing effective BDR process across multiple systems.
• Strong critical thinking ability and focus on driving data-driven decision making excellent at Outreach reporting and Excel modelling.
• Able to proactively diagnose and address gaps in pipeline creation with tactical plans & campaigns, working closely with demand gen and field marketing teams.
• Able to track and diagnose strategic efficacy and recommend shifts/changes in course when necessary.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

JOB DESCRIPTION

About the Role

Team Global Express is seeking an experienced MC Driver to commence immediately at our Bundaberg Location.  This is a Full Time Permanent Position that provides you with the opportunity to join our Dedicated Pick Up and Delivery Team that services our major clients and customers across the region.

Key Responsibilities and Requirements

• This is a Permanent Full Time position, 7.6 hours x 5 Days a week

• Overtime will be offered throughout this role on a need by need basis

• You must hold an Unconditional MC Licence. You must also be able to drive a combination of Automatic and Manual Heavy Vehicles

• Must have previous experience in a similar role

• Must have a safety first approach and demonstrate WHS practices and procedures consistently

• Follow and comply with company procedures, including hazard, near miss and incident reporting processes

• Complete deliveries and pick ups promptly and according to time frames

• Restraining loads safely as well as the correct use of straps and chains where required

• You must be able or willing to learn how to operate an RF Scanner in order to scan and assess freight

• Holding a Forklift Licence is a preferred requirement for this position

• Must be able to complete your own vehicle pre-start checks safely and responsibly

• Please Note: There is no set allocation of trucks in this position

Key Benefits

• Remuneration: $35.30 Per Hour

• Overtime Available: Overtime Rates apply outside of Regular Working Hours

• Competitive Super: 15% Superannuation

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.

• Well-Being: We offer free well-being and mental health services to all employees.

About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

PURPOSE OF THE ROLE

Within Airport IT, Self-service and automation technology is slated for exponential growth with wider self-service and biometric adoption expected in the coming years. Industry reports suggest that Self check-in kiosk will grow by 27.8% between 2020-2025 and self-service Bag drop market is forecast to grow by 421% by 2030. Biometric adoption is forecast to ramp up over the next five years, averaging 140.3% growth across the market (Valour Consultancy Ltd, 2021).

You will be part of the Passenger processing - Self-Service product management team responsible for a portfolio including Self-service airport kiosks, bag drops and biometric solutions. Our end to end solutions include both software and hardware.

Your core product management team and main engineering counterparts will be based in Australia. Your responsibility and reach will be global; collaborating with customers, engineering teams, accounts team in all geographical markets & locations.

As a Product Manager, you will drive product success and development:

• Build a deep understanding of the industry, the market segmentation as well as main the players, competitors, and potential partners

• Be responsible for a subset of the Airport IT Product and solution portfolio (scope will vary depending on Product Management & industry experience as well as core competencies) including

• Building a deep product & portfolio knowledge

• Defining Product vision, strategy and Roadmap

• Pilot product design, build, delivery & implementation with engineering and project teams

• Monitor your product success.

• Opportunity Management: value hypothesis definition & validation

• Building or keeping up-to-date financial business cases

• Driving innovation with Engineering teams

• Contribute to building and strengthening a local product management practice

• Build relationship with Key internal & external stakeholders (industry, partner, customers)

Main Responsibilities:

- Product Management

• Building a deep product & portfolio knowledge

• Defining strategic vision, strategy & roadmap for the product: the product manager contributes to the definition and evolution of the Self-service and Biometrics portfolio by defining and communicating a vision on where the product, area or market could realistically go.

• Communication/evangelization: the Product Manager needs to be able to effectively communicate to users, senior customers (up to VP level) and present at conferences with large audiences (200 +) about the product, the vision and roadmap and its benefits through presentations, documentation and demos.

• Setting product objectives and monitoring Product performance: value hypothesis definition & validation, track product performance/revenue against the Business Case and report on significant deviations.

• Support sales and solution design teams oping for key strategic opportunities

- Requirements Management

• Roadmap: essential in a community environment.

• The Product Manager leads the product from the roadmap in order to serve the customers and implementation projects rather than being led by the project. Key elements for success here revolve around having the right vision. The Product Manager works closely with the development teams to secure and maintain the product roadmap.

• Build his/her own vision from the various sources, for a community product the product manager is exposed to varying requirements around the same area from different customers, regions etc.. This means that the product manager is in a unique position to extract the best approach.

• For product construction and gap analysis the Product Manager needs exhibits strong listening skills, with a good understanding of market and customer needs: understanding where the customer comes from, demonstrate to customer the need has been understood (and not just documented).

• Challenging customer requirements (convincing customer of alternatives, influencing, …)

• Driving innovation with Engineering teams and identifying opportunities for new feature or product to be validated

- Financials and opportunity Management

• Value analysis: the Product Manager builds a view on the key elements of our solutions or potential solution to bring value to the targeted market and the ability to quantifying using a variety of techniques. This will require the ability to create estimation using informed assumptions as often the detailed data analysis is not really possible.

• Understanding of the market (various segments and rough view on the sizes) and potential pipeline and targets. As a result the Product Manager will also maintain the product packaging for optimum performance based on the markets. Perform competitive analysis of other market solutions potential 3rd party solutions available on the market.

• Pricing: especially with new products this can prove an uneasy activity if not handled structurally and combined with the fact that there is a significant amount of subjectivity. The key aspect is to show how pricing/revenue can be maximized. Pricing is driven by the value generated and/or the willingness to pay. A product manager is key to help drive this willingness to pay by demonstrating the value of the product and convincing the customers and markets. The construction costs only come as a last measure and mostly as part of a business case validation.

• Business Case: The Product Manager prepares and maintains the business case for products, evolution and packaging.

- Act as an advocate for product management practice

• Create product awareness across the different internal teams and help build a product management practice

• Ensure close co-ordination with the other Airport IT Product Management teams at all times.

• Evaluate feasibility and viability for new products and large feature development - following a stage gate process

• Support product marketing and strategy (business opportunities, competitive analysis, product launch and go to market strategies)

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)
The Sales Coordinator is responsible for planning and implementing projects that support the sales of the organisation. Assists sales organisation in providing technical and administrative product information

What You'll do
The Sales Coordinator is responsible for (but not limited to):

• Maintaining an effective pre-sales engine and to enable and optimise the sales function.
• Assuming accountability for driving sales activities directly with customers via developing relationships, and building alliances with key stakeholders.
• Fulfilling administrative and support tasks which assist the Sales team to manage opportunities, win business and close deals.
• Writing pre-sales content for the delivery of proposals to clients and prospects.
• Identifying sales leads and passing these onto other departments where you are not able to assist.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy

What we're looking for

• Sales and Administrative knowledge.
• Strong Business acumen
• Marketing Knowledge
• An understanding of IT services
• Experience 2+ years in a sales/customer focussed role.
• Effective presentation skills with the ability to convey technical information across various levels.
• Excellent communication skills, both verbal and written

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Australia Citizenship
• 100% based onsite (Norwest, NSW)

JOB DESCRIPTION

About the Role

Team Global Express is currently seeking a HC Truck Driver to commence immediately at our Innisfail Location.  This is a Full Time Permanent Position, where you will have the opportunity to deliver freight and play a key part in servicing our major clients and customers throughout the Region.  

Key Responsibilities and Requirements

• This is a Full Time Permanent role, 7.6 hours x 5 Days a week (7am Starts)

• Overtime is available and will be offered on a need by need basis

• Weekend Work is also available with this role and will be offered on a need by need basis

• You must hold a current HC licence (or higher). You must also be able to drive a combination of Automatic and Manual Heavy Vehicles

• Must have a safety first approach and demonstrate WHS practices and procedures consistently

• Follow and comply with company procedures, including hazard, near miss and incident reporting processes

• Complete deliveries and pick ups promptly and according to time frames

• Restraining loads safely as well as the correct use of straps and chains where required

• Experience operating Prime Movers and trailers with ambient & temperature-controlled freight

• Loading and unloading pallets as required - some pallet jack use will be necessary

• Keeping trucks in a clean and maintainable condition, whilst also keeping the yard and your personal work area tidy

• Must be able to complete your own vehicle pre-start checks

• Please Note: There is no set allocation of trucks in this position

Key Benefits

• Remuneration: $33.18 Per Hour

• Overtime Available: Overtime Rates apply outside of Regular Working Hours

• Competitive Super: 15% Superannuation

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.

• Well-Being: We offer free well-being and mental health services to all employees.

About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Title:

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity:

As a senior member of the maritime engineering team you will be responsible for supervision of staff and stakeholders, engineering functions, design review facilitation and integration guidance.

This is a critical function that will cross all areas of the sustainment program.  You will provide engineering subject matter expertise, manage project budgets, contractors and suppliers.  Working alongside the Principal Engineer your role will be to mitigate risk and manage progress of engineering teams in line with project scope and deadlines.

This is a permanent opportunity based in Sydney.

Roles and responsibilities will include, but not be limited to:

• Provide expert engineering advice and support to Defence executives, managers, staff and industry partners and customers.
• Manage the required systems engineering services include requirements engineering, integration engineering, verification and validation, test and evaluation, mechanical, electrical, structural and safety engineering.
• Conduct integrated planning, scheduling, risk management and estimating of work/tasks.
• Recommends process, product or service improvements.

Baseline defence security clearance or higher is required to be considered for this role

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Title:

About Us

KBR is a global business employing approximately 30,000 employees worldwide and is made up of some of the best and brightest minds.  We are multi-disciplinary and constantly evolving, delivering some of the world’s most complex projects in engineering, science, and technology.

In Australia our focus is Infrastructure Solutions. We have a talented and growing team of 900 people delivering solutions across Transport, Water and Environment, Buildings, Defence Infrastructure as well as Program Management and Construction consultancy markets.  We realise that our key differentiator are our people. We strive to create an agile environment where staff can collaborate, be creative, be innovate and have access to cutting edge technologies that keep people at the forefront of their specialisation.

The Role

As part of our growing team based in Perth, we are looking for a Transport industry professional who wants to grow with us and play an integral part in reshaping our business. As a Senior Design Manager, you will have exposure to every stage of the project cycle from winning work and leading bids through to design delivery and execution. Your transport infrastructure design expertise and multidisciplinary management skills will be key in shaping our capability, one that is renowned for achieving exceptional outcomes and providing clients with sound engineering advice.

Responsibilities:

• Design Management, Design reviews of transport infrastructure projects
• Identify value-adds, innovations and other points of difference that KBR can deliver or develop further and connect these with KBR’s clients via regular discussion / engagement.
• Client relationship management, pursuit planning and bid/tender support
• Form and nurture relationships within the market to support development of new and ongoing repeat work for the business
• Involvement in early-game positioning and complete pre-tender plans so as to improve the company’s probability of success prior to the tender brief arriving (via points of differences and value-adds).
• Project delivery and engineering excellence
• Accountable, typically as a Design manager/Project leader, for the successful project delivery of KBR’s contracted services to the client against cost, time, and quality objectives
• Work closely with the client and internal staff to effectively manage expectations, contract compliance, and Design criteria and achieve compliance with KBR systems and processes
• Lead and manage a multi-disciplinary team (both internal KBR disciplines as well as external sub-consultant partners)

Qualifications and Experience

• A solid track record and demonstrated experience within the Transport Infrastructure sector, preferably in WA
• Road or rail design experience will be highly regarded.
• Strong technical design ability
• Degree qualified and CPEng (or eligible to attain)
• Significant experience in an engineering consulting environment
• Excellent verbal and written communication skills
• Demonstrated experience in developing, managing, and maintaining positive industry relationships that result in opportunities converted into projects
• Strong client contacts within the road and rail sector
• Strong stakeholder management skills
• Working knowledge of commercial arrangements and relationships
• Strong practical knowledge of and commitment to health and safety

This is a great time to join the team at KBR and become an integral part of the company’s future growth, we are building a truly people centric business where staff are supported, encouraged, and trusted. Our success is a direct result of this, and we can offer a variety of career paths that suit your aspirations and allow you to deliver the best and most innovative solutions. 

The salary package on offer will be commensurate with your experience and you will also receive a range of industry leading benefits that include, flexible working arrangements to fit in with your lifestyle, WFH and the ability to take an additional to take an extra day off per month (12 in total) in addition to your annual leave. This is just a selection of our benefits and is indicative of the culture we are building,

If you would like to find out more about this role and what it’s like to work at KBR, please contact Paul Hansford at paul.hansford@kbr.com or send your CV using the link provided.

#LI-DNP #LI-DNI  #S-DNI

BizAnalytics is a trusted brand, and a trusted team.  We’re part of the wider Innovation and Growth team, and are jointly responsible for growth, and um.. innovation!  Primarily, we’re about improving customer journeys at all stages of the insurance lifecycle, bringing a customer and product lens to BizCover’s decision making, to grow at scale in our Australian, and overseas, businesses.

We span the whole value chain, and a complete set of data skills, and drive value through insights, driving change, enabling better management decisions, and automating decisions with AI (and Machine Learning) live into our business.

As an Insights Analyst you will be analysing and interpreting complex data to identify, measure and achieve positive value across BizCover's value chain.  This will involve touching all the core functions, whether its partnering with marketing to optimize campaigns and target audiences, with product teams to find new markets and understand our insurers’ potential, or with the broker teams to find interesting ways to engage insurance experts, and more!

• Driving BizCover with data.
• Collaborating across our business with everyone from Marketing, Finance, Operations, Product, Digital, Tech, pretty much the whole company
• Investigating and finding ways to drive growth and innovation.
• Telling visual stories with data, that really explain the problem and opportunity, shaping narratives and presenting data visualisations, bringing senior leadership on the analytical journey.
• Interpreting data using analytical and statistical techniques and deriving impactful insights based on trends and patterns.
• Working through the whole analytics lifecycle; researching insights, testing hypotheses, proving the value, and partnering with delivery and operations teams to integrate that value into how we do business.
• Working with a dream data stack – Snowflake, DBT, PowerBI.

• 2+ years’ experience doing analytics in two or more of the following subject areas: Financial services industry, marketing, operations, finance, distribution, logistics - working on commercial value outcomes.
• Strong analytical and problem-solving skills with the ability to organise and analyse significant amounts of data accurately.
• A strong documentation ethic and concise business writing skills.
• Confidence presenting results to senior management.
• Fluency in communicating data insights (Methods, Results & Actions) through visual tools and presentations.
• Thrive in a collaborative environment and enjoy working as part of a team.
• SQL coding experience
• Experience with some kind of data visualisation tool such as Power BI, Tableau, Qlik, or are a whizz with Excel

Bonus points if you have:

• Experience in A/B experiment design and measurement
• Tertiary qualification in a relevant numerically heavy subject (maths, finance, stats, psychology, etc.)
• Experience mapping, and designing metrics, to measure and improve business processes.

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office.
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

Exciting opportunity to join our Operations Team in Canning Vale.

Jaybro has been a leader in the civil construction sector for over 25 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors across Australia and New Zealand, with offices, warehouses and manufacturing facilities across both countries, Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

We are seeking dedicated and responsible Warehouse Operator with experience in manufacturing to join our energetic team. As a Warehouse Operator, you will play a pivotal role in upholding our brand promise by ensuring the safe and timely delivery of our products by living our core value of WOW customers. This position is not just about being a warehouse operator; it will also include production operations and immersing yourself in Jaybro’s culture and embodying our core values in every aspect of your work.

As a Warehouse Operator, you will be responsible for performing tasks such as receiving and storing goods, picking and packing customer orders, maintaining a clean and organized work area and at times assisting the signage production team with orders by operating production machinery.

Key Responsibilities:

• Receive and store goods in designated areas
• Pick and pack customer orders accurately and efficiently
• Operate production machinery as required
• Perform quality control checks on finished products
• Maintain a clean and organized work area

• Strong commitment to safety
• Forklift license and experience
• Prior experience in warehouse
• Leadership capabilities
• Ability to operate machinery and equipment
• Attention to detail and accuracy
• Good organizational and time management skills
• Ability to work effectively in a team environment

• Great company culture & high employee engagement where all employees have a Stake in the Outcome (Profit Share Bonus).
• Training & development opportunities
• Dynamic and supportive Management & Team
• Positive and inclusive work environment

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

We've known it for years, but now it's official - Jaybro Group is proud to be certified as one of Australia's Great Places to Work® three years in a row!

We've been recognised for our outstanding culture and brilliant team. Find out more: https://www.jaybro.com.au/blog/post/jaybro-group-certified-as-great-place-to-workr.html

Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people

• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns that are driven by purpose in consumer lifestyle, travel/tourism, sports and entertainment, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivalled portfolio in Australia representing ANZ, GoPro, Tinder, LEGO, Cisco and others including opportunities to travel and exciting launches and conferences.
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts.
• Ability to work from other AU & NZ offices temporarily or longer term.

Team & clients.

In this role you will work with and learn from some of the smartest PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital activity and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivalled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role.
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

.  

Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

We have several full-time permanent positions available for Dairy Technicians to join the ASX-listed Bega group business in Wetherill Park. The role aims to enhance the site's mechanical and electrical systems capabilities to increase overall equipment efficiency.

This position is designed to promote a healthy work-life balance with an excellent shift pattern that supports your personal and professional growth.

You'll be working 12.5-hour shifts, both day and night, on a rotational basis. The shift pattern is structured to be three days on, one day off, three days on, and then seven days off, allowing you to pursue your personal interests while maintaining a fulfilling career.

Our Wetherill Park site in Sydney is our Milk Based Beverages (MMB) hub for the eastern seaboard. The site manufactures fresh and extended shelf-life products, including our short-pack format MBB and Ultra Heat Treated (UHT) long-life unrefrigerated (unrefrigerated) milk. This state-of-the-art facility has benefited from past and ongoing large-scale investment and produces 75 million litres of some of Australia's most loved dairy products, including Dare Iced Coffee, Dairy Farmers, Farmers Union, and Big M.

Responsibilities

• Troubleshoot and diagnose equipment and systems for emergency repairs and carry out preventive maintenance inspections.

• Plan and coordinate the testing and inspection of products and processes and implement corrective actions to ensure accuracy

• Ensure all work is carried out per safe engineering practices, as well as legal and food safety requirements.

• Understand benchmarking and implement plans for continuous improvement opportunities

• Prioritize safety above all else and support a safety-first culture

About you

• Certificate III Engineering – Mechanical Trade or Electrotechnology and Electrical Licence is necessary.

• Experience in beverage or food manufacturing would be an advantage.

• Strong ability to find fault and root cause of electrical/mechanical breakdowns

• High-level skills in process improvement with analytical ability and strategic problem-solving skills

• Ability to communicate effectively and build positive relationships at all levels

The Bega Group Story

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at the Bega Group. Being recently named in the Top 10 Strongest Australian Brands of 2022, our vision is to become The Great Australian Food Company!

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company!
 

Life at the Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.

Sleek is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 500+ Sleekers from 18 countries, with offices in Australia, the United Kingdom, Singapore and Hong committed to delivering the best experience to our clients!

Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds.

In 2023, we were nominated in the Forbes Top 100, and Linkedin top 10 startups. We also obtained our B-Corp certification, making us one of the most sustainable company globally.

We are looking for a Senior Accountant to join our team in Sydney.

You will manage a portfolio of high-value clients, including medical practices (Clinics, dental, clinical labs...) and SMEs, delivering world-class service as their primary contact for all accounting needs.

Your responsibilities will include ensuring the smooth delivery of their bookkeeping, BAS preparation, and collaborating with the tax team for their tax returns. Moreover, your main goal is to support these clients in their journey building a business.

A prior solid experience in accounting for medical practices/companies, and expertise of all the corresponding solutions (practice management, point of sale..) are a definite plus.

Responsibilities:

• Provide accounting services to a portfolio of Australian SME clients
• Manage bookkeeping operations in liaison with the client and the bookkeeping team

• BAS preparation and submission
• Design, implement, execute and iterate processes to streamline the overall operations at Sleek
• Advising and engaging with clients on various accounting & taxation matters
• Liaise with the ATO on behalf of clients for technical questions
• Explore new solutions destined to enhance overall efficiency
• Tax return collaboration with the tax team

• Bachelor's degree in Accounting
• 5+ years experience as a practising accountant and tax practitioner for sole traders and SMEs
• Complete mastery of the Xero suite - it holds no secrets for you anymore.
• Effective client servicing & communication skills
• You have an entrepreneurial mindset and the intention to launch your accounting practice at some point. We can help you with that!
• High degree of professionalism & interpersonal skills, you love interacting with clients and supporting them with their accounting

Our office is based in Sydney near Hyde Park.

You must be allowed to work and live in Australia, we do not offer sponsorship for this role. Any candidate not fitting this requirement will not be considered..

• An environment that encourages innovation and the autonomy and freedom to apply your expertise.
• You will join a company with an inclusive culture within a global team that believes in the SLEEK values of being Simple, Loyal, Entrepreneurial, Excellent and Kind.
• You will have loads of opportunities to learn from experienced market leaders and be mentored and coached by them to grow your career in a fast-moving, always-evolving industry.
• You will have flexible work arrangements (Hybrid Model) with the ability to work remotely or from our Sydney CBD office
• Benefit from over $1k of Health & Benefits to spend annually on your healthy self
• Join a fast-paced, exciting and supportive team of fellow hustlers building an amazing company.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, and Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal-opportunity employer, we aim at making the world a better place.

We celebrate you: Sleek is an equal opportunity employer and welcomes applications regardless of race, ethnicity, religion, gender, age or identity.

We are a Circle Back Initiative Employer – we commit to respond to every applicant!

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

• Determine, coordinate and implement the induction, skills development and training requirements of Medilaw NSW QA & Admin team members to meet the performance expectations of their role.
• Development, coordination and implementation of Medilaw NSW Reports Production & QA team members’ performance planning, management, evaluation and feedback.
• Improve workflow processes in support of organisation goals.
• Chair regular team meetings to identify/discuss/manage issues, opportunities and training and developmental needs.
• Document and update operational policies & procedures as required.
• Be an escalation point to incoming inquiries regarding report status.
• Keep up to date with the requirements of various clients and/or legislative frameworks and communicate expectations to team members
• Research and acquire knowledge of relevant legislative factors which may impact our services and increase business opportunities.
• Establish and maintain effective and robust relationships with all Medilaw NSW consultants and teams to ensure the delivery of excellence in quality and service.
• Where required, escalate to the Operations Manager any client and consultant matters that require intervention guidance.
• Provide management and thought leadership to create a culture of high performance and service excellence in the QA.
• Identify risks and opportunities impacting the achievement of performance and service excellence targets.
• Lead by example to role model MedHealth values and inspire the team to embrace the values.
• Adhere to QA & Admin policies and procedures.
• Maintain active knowledge of Privacy Principles in Guidelines for all IME practices and procedures.
• Actively identify opportunities for continuous improvement and encourage and foster a culture of continuous improvement with our clinic and consultants.
• Promote and support practices that are inclusive, responsive, save and accessible.
• Function as an effective, positive team member.
• Maintain active knowledge of work health and safety practices and procedures.
• Adhere to all policy and procedures.
• Undertake project work as determined by the business.
• Complete all required training, learning & development courses on time.

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Day to day you will:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be Tuesday 12th March.