BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

Who are we?

We are the leading online platform for comparing and buying business insurance.

Not to toot our own horn, but we’re shaking things up in the SME business insurance market! We’re all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance!

• *Work from home opportunity (if not based in Sydney)
• *If based in Sydney, flexible working opportunity (combination of home and office)
• $57,000 base + uncapped Commission, our consultants regularly earn between $100k and $125k per year
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform investigations into functionality that is not working as desired.
• Review, consult and prepare for planned change introduction to production environment.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Maintain automations to investigate and resolve alerts and issues on the network
• Maintain internal tools to assist with operating the network infrastructure at scale
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

As the Global Head of Data and Insights, you will take ownership of our data strategy, infrastructure, and analytics roadmap, ensuring data-driven insights are at the core of our decision-making processes. Working within a cloud-native environment powered by Google Cloud Platform (GCP), you’ll lead the design and implementation of cutting-edge solutions that enable real-time analytics, advanced machine learning, and scalable data operations.

What you do

• Data Strategy & Leadership: Execute a comprehensive data strategy aligned with business objectives, ensuring data-driven insights are at the heart of decision-making processes. Lead a cross-functional data team including data engineers, data architects, analysts, and business intelligence specialists.
• Cloud Data Architecture: Own the implementation, and optimization of the organization's cloud-native data architecture, with a focus on GCP (Google Cloud Platform) to ensure scalability, security, and reliability of data operations.
• Advanced Analytics: Lead the development and deployment of advanced analytics, AI, and machine learning solutions that provide actionable insights and drive business innovation. Ensure the integration of predictive, prescriptive, and descriptive analytics into business processes.
• Business Intelligence: Establish best practices for Business Intelligence (BI) tools and processes to empower business users with actionable insights, enabling them to make data-driven decisions.
• Data Governance & Compliance: Develop and enforce data governance frameworks, policies, and best practices to ensure data privacy, quality, and integrity. Oversee compliance with regulatory requirements related to data management and multi-jurisdictional reporting, ensuring that the organization meets global and local regulatory standards (e.g., GDPR, CCPA, MiFID II, etc.).
• Data Engineering & Infrastructure: Oversee data engineering efforts, ensuring the design and maintenance of high-performance data pipelines, integration, and ETL processes to enable real-time analytics and reporting capabilities.
• Stakeholder Engagement: Act as a key advisor to executive leadership, providing insights on data trends, opportunities, and challenges. Collaborate with other business units (e.g., finance, risk, compliance) to ensure alignment with organizational goals and objectives.
• Innovation & Continuous Improvement: Stay ahead of industry trends and emerging technologies related to data management, AI, and analytics. Foster a culture of continuous learning and innovation within the data team.

THE ROLE

● Collaborate with leaders on all things people, including advisory support, remuneration, problem-solving, engagement, performance management, and recognition initiatives.

● Oversee the operational aspects of the people lifecycle (recruitment, onboarding, offboarding, reporting, system management, and visa sponsorship).

● Contribute to the design and execution of People & Culture programs and initiatives.

● Provide advice on employee relations and ensure compliance

● Develop and analyse reports to inform better decision-making.

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all. Here, you’ll deliver or support interesting, ground-breaking projects that have real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow. As the largest independent payment solution providers, we’ve set the standard for over 50 years. Now, we’re preparing to pioneer the next 50.

About the role

This role supports the Finance Manager in our Pricing & Client Engagement by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions. Finance Business Partners work strategically with their allocated Product domain business unit to meet and exceed their financial targets in the short, medium, and long term.
   
The responsibilities in this role include: 

Decision Support: 

• Partner the BU leadership team with financial decision-making by providing relevant data, analysis, and recommendations.

• Build and maintain financial models, e.g. client pricing and new business models, scenario modelling and sensitivity analysis, and other ad-hoc financial analytical activities as required.

• Support continuous improvement initiatives within the Business Unit Finance team. Focus on enhancing productivity, efficiency, and the overall effectiveness of financial processes.

Reporting (Month, HY and FY): 

• Performance Monitoring: Manage the monthly financial activities end to end for your Domain, covering month, YTD and monthly performance dashboard reporting including variance analysis and commentary.

• Performance Reporting: Prepare and present monthly performance dashboards, highlighting key metrics, trends, and variances. Ensure reports are clear, accurate, and provide actionable insights.

• Accruals & adjustments: Prepare and process accruals or adjustments to ensure that financial statements reflect the true economic condition of the BU.

• Insights: Provide meaningful insights and recommendations based on financial analysis to drive better business performance. 

Forecasting & Budgeting 

• Delivery of financial plans and forecast – construct and maintain a driver based 3-year strategic plan and rolling monthly forecast in accordance with timetable.

• Analysis of inputs, particularly transaction drivers (or similar) working with the business to gain driver-based inputs and insights.

• Prepare qualitative insightful reporting on budget/forecast submissions, including potential opportunity and risks

   
What can you bring? 
This role is a very visible one within Cuscal where you will get the opportunity to partner with and present to key stakeholders.  

• A relevant university degree (and CA/CPA qualified) with proven commercial application and experience   
• More than 5 years experience within a management accounting or FP&A team
• Advanced analytical skills, including the ability to identify when data and analysis is materially incorrect, and obtain solutions.
• Proven and effective business partnering abilities
• Experience in delivery of continuous improvement initiatives or financial process change initiatives.

Desirable

• Experience within retail banking or payments

Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
   
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

As part of the Universal Products and Experiences team you will support the wider ANZ on category tasks, across the following responsibilities:

RESPONSIBILITIES

• Oversee and manage administrative contract operations across ANZ team; ensuring prompt contract entry, management and action of the workflow across internal and external stakeholders – additionally assisting with direct administration requirements where there is a need.
• Lead quarterly forecasting process, including data entry of licensee forecasts, royalty reporting and outstanding invoice communications to licensees.
• Support the category team, to drive commercial growth in the region with licensee category gaps, line plans, general business needs and new business opportunities.
• Assist and organise with onboarding schedules and requirements for new staff members where required.
• Maintaining databases, spreadsheets/tracking documents and the distribution of licensee lists, brand presentations and other sales materials.
• Manage; organise and assist with wider team workshops; events and meetings.
• Proactive diary management the Regional Director and the coordination of domestic and international travel plans for the ANZ leadership team.
• Manage weekly team updates for senior management
• Creating and setting up new vendor accounts, raising purchase orders (using SAP) and coding invoices for payment, following through as required to ensure timely payment.
• Assistance with asset management and NDA requests.  
• Managing weekly team updates for senior management.
• Providing general office administration; ordering stationery, supplies and equipment for department; facilities duties; arranging couriers & post.
• Ad hoc projects and tasks as required.

You will be responsible for two distinct job responsibilities Franchise Management and Retail Marketing. You will be responsible for developing and executing franchise and retail marketing plans with retailers and key licensees, that leverages the richness of NBCUniversal’s entertainment content to build a sustainable business that achieves annual revenue targets. You will activate  the global franchise strategies at a market level by ensuring local relevance and partnering across other business units within the company with the goal of building or maintaining consumer relevance of our most important brands (IP). Managing  events such as tradeshows, key partner meetings and consumer facing events.

Additionally, this role will develop and execute short- and long-term retail channel strategies delivering annual growth strategies that leverage the strength of the NBCUniversal’s franchise portfolio, category and consumer priorities.

The role will be responsible for being the voice of the brand, consumer, and retail, balancing the demands of delivering marketing activations that drive ROI  and promoting retail sell-in of ranges.

Key Responsibilities

Franchise Marketing:

• Develop and execute territory specific franchise marketing activations, to support UP&E while creating demand value and awareness
• Develop cross-divisional symphony  programs (both marketing and PR) with other NBC Universal business units.
• Partner with Franchise Management (Global and Regional) to guide implementation of franchise strategies and local needs
• Inspire licensee and retailers  through engaging brand and retail presentations
• Attend top-tier retail and licensee meetings (i.e. master toy partner) in region, to share brand and retail plans 
• Plan screenings for licensees and retailers as required
• Manage mall activations and costume character appearances in markets
• Responsible for overseeing presentation support and coordination of all events in region (summits, KPM’s, trade shows,) from conceptualisation to execution
• Collaborate with global events team to secure required event assets via the events tool kit, including invitation templates, banners, etc.  Work with global marketing team to secure required presentations

Retail Marketing, planning and execution:

• Develop, maintain, and drive relationships across marketing and  buyers in conjunction with category teams to drive product placement and sell through
• Curate, present, and execute sales driving retail marketing programs in line with brand guidelines and individual retailer expectations - events, digital, print, radio, TV, cinema, social, trading banners, POS etc
• Proactively conceptualize and develop cross promotions with other Universal divisions
• Sharing of best practice with Franchise and Retail & Marketing teams in US to ensure creative is consistent and on brand
• Remain competitively aware of competitors’ retail programs & share best practices/results
• Manage execution and account management of assigned marketing partnerships with retail accounts; includes in-store marketing, promotions, sweepstakes, out-of-home, print, online/mobile content, packaging, premiums, etc.
• Managing the franchise and trade marketing budget
• Approve all retail marketing submissions from licensees, agents or retailers
• Provide comprehensive marketing program recaps and post analysis including measurable results, ROI, and how we compare to competitive programs and maintain examples of best-in-class programs to help drive the planning process
• Regular attendance of trade shows and social industry functions where applicable
• Accountable for day-to-day management of the Franchise and Retail Marketing team

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

The Senior Software Engineer role is responsible for delivering high quality code in a timely manner while leading and working with the engineering managers to design solutions as appropriate. Working in an agile environment you will provide technical leadership and provide senior technical expertise and support while delivering quality software. On a day to day basis the Senior Software Engineer is actively helping lead the continuous improvement of our technical delivery and agile processes while positively leading and contributing to discussions and team dynamics. The Senior Software Engineer will proactively help push the technical standards and quality of the team forwards. The Senior Software Engineer is responsible for delivering high quality application, automation and testing code in accordance with industry best practice and OFX guidelines.

Where required, the Software Engineer will take on the technical leadership of a piece of work by performing the function of a technical lead on a task. 

What you do

• Work closely with the solution and application architects, help improve our coding practices while delivering code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Ensure that our capability and expertise continue to evolve by motivating the teams and promoting a collaborative working environment.
• Identify complex areas of code that require refactoring and technical debt and ensure these are addressed as appropriate.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Actively provide appropriate leadership as part of the product development team including mentorship and coaching.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the solution and application architects to create solutions and conduct spikes when required.
• Participate in design reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.

Reporting to the Director of Sales and Marketing you will be responsible for proactively identifying new business opportunities in to Pumphouse.

• You will be responsible for building and maintaining relationships with clients and generating revenue.
• Identify new clients through market research, networking and outreach.
• Be able to identify opportunities for business expansion in untapped markets.
• Work closely with the DOSM on the implementation of sales strategies.
• Assist with Pumphouse proposals.

The property team at The Sydney Morning Herald and The Age is looking for a Deputy Property Editor who will help shape our coverage and assume a leadership role in the team. 

The ideal candidate takes a keen interest in the state of the housing market and will be able to explain its ups and downs to a highly engaged audience. This is a varied role that includes both writing and editing, as well as helping curate a mix of stories covering everything from house price movements to buying and selling trends, the rental crisis, the best suburbs and the prestige property market.

Reporting to the national property editor, this is a Tuesday to Saturday position that includes editing auction coverage on Saturdays, regularly working the 11am-7pm Saturday shift. In the national property editor’s absence, the property news editor will act in the role. The position would suit someone keen to gain editing experience and take on more responsibility in the newsroom. 

This position can be based in our Sydney or Melbourne office.

In this role you will:

• Pitch original stories for self and others, including national and local stories, daily and longer-term projects to suit publication in both Sydney and Melbourne.
• Write news leads and collaborate with the national property editor on copy flows.
• Develop and maintain relationships with contacts to generate story ideas.
• Consider feedback from analytics in shaping story selection.
• Work with data, ensuring accuracy and clarity in reporting.
• Stay informed on property market trends and develop skills in writing analysis.
• Collaborate on headlines, graphics, and story treatment with the national property editor.

About the Role

We are seeking a Senior UX Designer with strong service design expertise to lead the creation of seamless and engaging user experiences across digital and mobile channels.

In this role, you will take ownership of complex projects, leveraging your strategic thinking, problem-solving skills, and deep understanding of user-centred design to shape end-to-end customer journeys. Working closely with cross-functional teams in an agile environment, you’ll ensure our solutions are not only visually stunning but also functional, scalable, and user-driven.

Key Responsibilities:

• Lead Service Design Initiatives: Design and optimise customer journeys by mapping user needs, behaviours, and pain points, ensuring a seamless end-to-end experience across touch points.
• UX Strategy & Research: Conduct user research, usability testing, and workshops to uncover insights, define user personas, and develop actionable design strategies.
• Wireframes & Prototypes: Create low- to high-fidelity wireframes, interactive prototypes, and design specifications to communicate design ideas effectively.
• Collaborate Across Teams: Work closely with developers, product managers, and other stakeholders in agile sprints to deliver user-centred solutions that meet business objectives.
• Advocate for the User: Serve as a champion for the user by ensuring their needs are at the forefront of every design decision.
• Stakeholder Engagement: Communicate design concepts and decisions effectively to clients and stakeholders, fostering trust and buy-in.
• Design Systems: Contribute to and maintain design systems that support scalable, consistent user experiences across platforms.
• Stay Ahead: Stay current with industry trends, tools, and methodologies to bring fresh perspectives and innovative approaches to the team.

TAL’s Legal team partners with people across the business and external counsel, external partners, regulators, and industry bodies to ensure TAL meets its regulatory and legal obligations. We have a permanent opportunity available to join our Litigation and External Disputes Resolution team as Corporate Counsel.

This is an ideal role to broaden and grow your financial services experience in a flexible work environment. You will enjoy being part of a supportive and collaborative in-house legal team, working for one of Australia’s leading life insurers.

In this role you will: 

• Manage external disputes lodged with the Australian Financial Complaints Authority (AFCA) and other external complaints bodies
• Manage litigated matters through external lawyers
• Provide advice and support primarily to the claims and underwriting teams and other business units as required
• Deliver training to the claims and underwriting teams
• Provide advice and support to risk and compliance in relation to the Life Insurance Code of Practice
• Offer advice and support to the Internal Dispute Resolution team
• Support our broader legal team in reviewing product documentation and other commercial documents

This is an essential role in our marketing team. You'll be involved across all aspects of our team’s activity!

Key Responsibilities

• Assisting the global marketing team as required on the content strategy.
• Working with the Digital Marketing Manager and Content Specialists for Talent and Avec on targeted email marketing campaigns and workflows using marketing automation software.
• Assisting the Digital Marketing Manager with brand E socials through copy and graphics.
• Project manage and execute the Talent RISE marketing activities as required in the RISE strategy.
• Creating marketing collateral such as invitations, flyers and e-books as required.
• Supporting the Executive team with the creation of board pack presentations and other sensitive internal company information as required.
• Manage the Talent merchandise account including ordering and restocking, as well as assisting internal stakeholders with merchandise needs.
• Creation & editing of video & photo marketing content.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We are seeking energetic and passionate Housekeeping Attendants to join our dedicated Housekeeping Team.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Ensure all service areas are fully stocked with guest amenities, advertising material
• Report all maintenance/repair requirements and lost property following correct hotel procedures
• Ensuring all equipment is maintained, used and stored correctly
• Handle all amenities, chemicals and equipment according to WHS standards.

We are on the lookout for a Technical Delivery Lead. Our technical delivery leads work with our product, project and UI/UX teams to design and deliver technical solutions for our clients. Coming from a software engineering background, the technical delivery leads are stepping up into project co-ordination and architecture from hands-on implementation roles and engineering management. 

The ideal candidate will have extensive experience in technical solutions/architecture, particularly in delivering customer-facing digital products while collaborating with UI/UX, product, and technical teams.

A background in consulting is ideal, demonstrating the ability to work collaboratively with clients and stakeholders to design and implement solutions across various technologies is essential. Proficiency in cloud-native backend development using Azure and AWS, coupled with a strong understanding of digital channels (mobile, web, and portals), is required.

Key Responsibilities

Stakeholder Management

• Collaborate with senior business leaders, product managers, designers, and business analysts to understand business requirements and translate them into actionable technical solutions.
• Facilitate communication between technical teams and non-technical stakeholders to ensure alignment on project objectives and deliverables.
• Serve as the primary technical contact for stakeholders, managing discussions and decision-making to ensure expectations are met.

Architecture & Discovery

• Lead the discovery and design of greenfield solutions, evaluating technologies, frameworks, and architectures in collaboration with cross-functional teams.
• Develop solution designs that address business needs, prioritising scalability, performance, and security.
• Guide technical teams in adopting best practices in architecture and development to align with organisational standards and technology strategies.
• Coordinate with product, UI/UX, and technical implementation teams to ensure seamless platform design and delivery.

Technical Documentation

• Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, integration architecture, and API specifications.
• Ensure documentation is clear, detailed, and accessible to both technical and non-technical stakeholders.
• Review and refine technical documentation as part of governance processes, ensuring compliance with industry standards and policies.

Technology Leadership

• Design and implement solutions leveraging Azure and AWS backend services, ensuring optimal use of cloud resources for reliability and scalability.
• Stay informed about emerging technologies and industry trends, applying this knowledge to influence technical decisions and innovations.

We are looking for an Associate Database Administrator to join our Data Team to support the performance, integrity, and security of the organization's databases.

What is this role about?

In this newly created role it involves implementing, maintaining, and optimizing databases to ensure their availability, efficiency, and scalability. Also collaborates with development and infrastructure teams to support the database environment, monitor system performance, ensure data recovery and backup processes, and handle database migrations and upgrades.

Here's more of what you’ll work on:

• Define and enforce architectural standards for SQL Server, Oracle, PostgreSQL, MySQL, and other RDBMS to ensure consistency and best practices.
• Maintain and enhance the operational stability of all database systems.
• Implement performance monitoring and tuning strategies for SQL Server, Oracle, PostgreSQL, MySQL, and other DBMS.
• Work closely with stakeholders to understand and address customer needs, ensuring that database services align with business objectives.
• Manage collaboration and communication within the database team and across other teams to ensure seamless integration of database services

THE ROLE

• Analyse bank statements, credit reports and any other relevant information
• Make simple recommendations on commercial lending applications
• Make decisions on drawdown requests for Line of Credits and allowable variations to original credit decisions
• Work closely with Credit operations and Sales teams to achieve company outcomes

Our exciting Digital Sales Account Manager opportunity is a hybrid role responsible for retaining and selling Experian's leading Digital Advertising Marketing solutions, that is uniquely placed to solve client needs. This is a growth area in our business with substantial upside and will suit a experienced operator that's comfortable selling larger complex deals that offer tailored data solutions involving our proprietary tech and expert consulting. This team operates to service sophisticated use cases of our data solution, from new product development, expanding partner services to ad monetisation growth. Global exposure with coordinating and learning from global networks and markets to learn and implement best practices for the ANZ market.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

The Accountant will be a key contributor to the success of the business by providing crucial support to the Commercial and Operations team through cost control, reporting, forecasting, and financial analysis. This role will deliver valuable insights that inform strategic decision-making and drive business performance. With a strong focus on accuracy and analytical skills, the Accountant will collaborate across departments, contribute to continuous improvement initiatives, and play an integral role in the month-end and year-end closing processes. Additionally, the role ensures compliance with financial regulations and supports both internal and external audits.

Key Responsibilities

• Prepare accurate and timely financial and non-financial reports.
• Assess and manage financial risks to ensure robust control over business operations.
• Perform CAPEX process and maintain the fixed assets register.
• Prepare weekly, monthly and quarterly reporting packages, including KPI, P/L, B/S, Inventory, Operations and variance analysis.
• Managing and leading all inventory related accounts, ensure they are well prepared and reconciled.
• Business partner with the commercial and operation teams, identify areas for improvement, provide cost analysis and recommendations.
• Prepare BAS, FBT and other government reports.
• Engage in the preparation of budgets and forecasts.
• Provide ad-hoc analysis reports as requested.
• Assist Accounts Payable/Receivable and internal/external audits.

What you get to do in this role:

• Lead and design the digital transformation of Federal and state government health care, education and local government organisations
• Accelerate the scale and growth of the business by delivering transformational value to the Australian Public Sector through meeting and exceeding an assigned team quota 
• Set a high bar and example as a trusted advisor for your team and the wider Australia and New Zealand business, including the Senior Leadership Team
• Strategise and execute on vertical and horizontal sales strategies as part of a wider Public Sector Industry aligned and matrixed sales team
• Lead a team of three Director and Senior Director level sales managers who have five to nine individual contributors (Senior Account Executives) reporting to them. 
• Empower and guide your team to build strategic account plans that focus on longer term joint success of ServiceNow and the Australian Government
• Lead and inspire your team to bring ServiceNow’s People Pact to life through developing talent and managing consistent recruiting practices to attract, develop and retain the best talent
• Establish and nurture relationships at the highest levels of organizations 
• Manage accurate forecasting and communications on a daily basis 
• Drive customer success practices across your area 

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

About the Role:

As a TPG National Sales Data Analyst, you will assist the team in identifying, shaping and driving initiatives to maximize return on investment of existing capabilities and shape and deliver new sales opportunities. This is a great opportunity for an analytical individual to work with one of our key client partners - TPG - Vodafone and Lebara.

In the role you will effectively help manage, collect and interpret large volumes of data from multiple sources (in house reporting platform, customer sales data etc) to provide insights, ROI and trending reports that accelerate retail excellence for our client.

Your insights and recommendations, together with your supporting rationale, will influence and drive critical strategic and sales / commercial decisions, both internally and with our partner TPG. 

Benefits:

• An attractive total salary package including superannuation is on offer
• Flexible working arrangements
• Stunning waterfront office space with free onsite barista, complimentary breakfast, daily snacks, a well-stocked drinks fridge, and end-of-trip facilities 
• Great company culture with individual professional development pathways.

Tasks & responsibilities:

• Identify sales trends and provide recommendations to Field Sales Team and Customer Teams
• In depth interpretation of data that challenges assumptions and encourages ‘out of the box’ thinking
• Effectively manage all data requirements for our field sales and client service team as well as client partner
• Prepare category reports around sales, in store standards, space, ranging, promotional effectiveness etc.

About you:

• Relevant experience in similar role
• FMCG Consumer sales experience
• Advanced Excel skills and experienced in Tableau/PowerBI (or similar data visualisation tools)
• Enthusiastic and energetic team player
• Excellent written, communication and presentation skills
• Highly organised with a strong ability to prioritise  

If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Please note only shortlisted candidates will be contacted.