As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

As the HR Business Partner, you'll act as a People & Culture ‘point person’ for the Australian business. This role reports in to the Head of People & Culture with a specialist Talent Acquisition Partner also in the Australian P&C team. We have a workforce in India with local HR support who will be a point of contact as well.

This is a full generalist role partnering with our Australian business: approx. 200 employees and growing. In addition to advising on tactical HR matters with line managers, you'll also manage relationships with senior business leaders to develop and execute strategic people plans. This is where your change management experience, influencing skills and commercial mindset will really shine!

We're a fintech that's already moved beyond start-up phase and are firmly in scale-up mode now. As such, part of your role will be supporting organisational design and workforce planning initiatives as we continue to grow. Culture and the employee experience is incredibly important to us at Shift: we'll value your expertise as we rethink processes and continue to evolve as a business without losing the best of who we are.

Learning and development are priority areas for Shift. In this role, you'll be facilitating training, developing career & succession pathways and building organisational capability.

As we're a small People & Culture team, you'll need to be comfortable getting picking up transactional HR tasks too. These could include payroll & system queries, compliance reporting and WHS items.

It's a great opportunity to have real impact in a fast-growing company!

About this opportunity

As Reliability Engineer, you will be responsible for improving the reliability and performance of the NSW manufacturing operations, systems, equipment, and processes, (initial focus on the Horsley Park site), with the objective of improving the Overall Equipment Effectiveness (OEE) of the operations. The role involves analysing operational performance, identifying potential improvements in throughput, machine availability, machine efficiency, yield, as well as identifying potential failure modes, and implementing solutions to prevent these failures.

Your key responsibilities will be to:

Design and implement planned, preventive, predictive and proactive maintenance program

Optimize maintenance schedules based on reliability data.

Utilize LEAN, TPM and or RCM methodologies as well as condition monitoring tools and techniques to improve machine reliability and OEE

Identify and implement opportunities for continuous improvement in equipment reliability and performance

Work with cross-functional teams to develop and implement reliability improvement projects.

Promote a culture of continuous improvement within the organization.

Support and promote a learning organisation to solve problems and improve the operations 

Collect and analyze data on equipment performance and failures.

Use statistical analysis to identify trends and areas for improvement

Conduct root cause analysis of equipment failures.

Implement corrective actions to prevent recurrence.

Develop and maintain a database of failure modes and corrective actions

Assist in the development and training of maintenance personnel.

Recommend design changes or modifications to improve reliability and maintainability.

Leadership – provide structure and direction on KPI’s relevant to a proactive maintenance function through Continuous Improvement. CMMS and Lean principles

Assess risks associated with equipment and process failures.

Develop and implement risk mitigation strategies.

Ensure all reliability and maintenance activities comply with industry standards and regulatory requirements.

Maintain accurate documentation of maintenance and reliability activities

Develop and update reliability and maintenance procedures.

Management of site legislative compliance, e.g. fire systems, EPA, DG

Your skills and experience

To be successful in this role, you’ll have:

• An Engineering and Maintenance Leadership background in a high-speed contract manufacturing environment
• Proven design and implementation of Continuous Improvement projects with a high-speed manufacturing environment with Lean or TPM manufacturing principles
• Proven Leadership experience of both staff, contractors, and suppliers
• Strong analytical and problem-solving skills.
• Proficiency in statistical analysis and reliability modelling.
• Knowledge of Reliability Centred Maintenance (RCM),  preventive and predictive maintenance techniques.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software applications (e.g., reliability analysis software, CMMS).