Being led by the Event Associate Manager, our Event & Hospitality Assistants support all experience and event requests. This position can expect direct interaction with employees, executives, customers, and partners, and will work closely with the entire hospitality team to deliver best in class experiences that are uniquely memorable at our Partners new global campus located in Circular Quay, Sydney.

In this position it will be critical to own events from beginning to end ensuring all events are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “happy to help” spirit across all areas and touch points.

Our partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Strong customer service and executive interaction experience
• Ability to multitask many events and projects at one time  
• Organise logistics, from beginning to end, for customer facing meetings, company-wide events, and IBP programs
• Pre, onsite and post event logistic management to ensure corresponding policies with supporting documents for each event if and when required.
• Co-manage event intake forms, correspondence with IBPs and management of ticketing queue including assigned tickets

Nine Digital is Seeking an Associate Digital Producer to join the 9Honey team and support with breaking news, generating original story ideas, research, writing, interviewing and curating content for the 9Honey website. Additionally, you will be required to source images, video and other attributes needed for on site and in social media. 

Please note shift work and weekend work may be required.

Day to day you will:

• Pitch original stories and be across breaking lifestyle, celebrity, style and parenting news 
• Write and produce six to seven lifestyle news stories a day
• Assist in the promotion of your stories, including via social media, TikTok and newsletters
• Source video and images for stories, using Photoshop to assist in image editing

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

About the Role

The Administration Officer is a newly created position that will report to the Head of Operations (HoO). This position will be responsible for managing the office facilities and co-owners’ management including strata committee commitments and responsibilities. The Administration Officer will provide general administration support for the Head of Operations, CEO and other members of the team as required. The Administration Officer will support the HoO with compliance including providing HR administrative support and some basic IT support including but not limited to new employee set up.

 This is a fast paced and diverse role that requires energy, initiative, service, relationship management, stakeholder management, pro-active organisational and problem-solving skills. The successful candidate will bring medium level administration experience and will be based on site in our Sydney CBD office, with hybrid options on arrangement.

About the Business Services Department

Business Services is responsible for the efficient and effective operations and operational performance of the Agency, including development, delivery, evaluation and reporting of strategic and operational planning and policy development across Human Resources, Administration, Property Management, Finance, Information Technology, Compliance, Governance, Finance Reporting and Risk Management. The team works closely with other Departments and partners to enhance a culture of collaboration, creativity, and trustworthiness.  We provide processes, tools, advice, and support to other Departments to operate as effectively and efficiently as possible and identify opportunities and implement solutions for continuous improvement.

About Act for Peace

 We believe all people are created equal, and we should love our neighbours as ourselves. Yet, right now, we’re living in a world of ‘us’ and ‘them’. Divisions are deepening, conflicts are escalating, and climate inaction is placing lives in peril.

 It means every day, more of us around the world are forced from our homes by violent conflict and disaster.

 For more than 70 years, Act for Peace has brought people together to respond to this injustice. Meeting urgent needs, advocating for change and backing displaced people to reclaim control of their lives.

 Founded by the Australian churches, we are a diverse collection of people united by a powerful conviction: to create a just and peaceful society, we must work together. It’s both the right thing to do, and the only thing that will work.

 That’s why we work in solidarity with long-term local partners; and collaborate with local, regional and global networks, academics, governments and the UN; to ensure people uprooted by conflict and disaster have a safe place to belong.

 OUR VISION
A world where everyone belongs.

 OUR PURPOSE
To create, together, a world where people uprooted by conflict and disaster have a safe place to belong.

For more information about Act for Peace, including our strategic framework, principles and policies, please visit our website www.actforpeace.org.au

Essential

• 3+ years’ experience in a similar administrative role

• Strong administrative, planning and organisation skills, with attention to detail, ability to problem solve and juggle competing priorities.

• Possess high level skills in Microsoft products (Word, Excel, PowerPoint, Outlook, SharePoint) and other software programs for task management and coordination.

• Proven ability to work effectively in a team environment and apply initiative.

• Ability to communicate effectively in external stakeholder settings.

• Strong interpersonal skills with a high level of professionalism – face to face, over the phone and through correspondence

• Demonstrated experience in maintaining confidentiality and sensitive information.

Desirable

• Experience in NGO sector

Other

• Eligibility to work in Australia.
• Commitment to living the values of Act for Peace
• Commitment to abide by the principles, policies, and codes of conduct of Act for Peace
• Occasional work outside standard business hours may be required (reasonably)
• Ability to thrive in a diverse, multicultural, and multi-talented workplace.

Full details including selection criteria can be found in the information pack which can be found HERE.

Applicants with a background of forced displacement are encouraged to apply.

Act for Peace takes the prevention of fraud, sexual misconduct and harassment, and the protection of children seriously.

• Employment is conditional upon the outcome of an Australian Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years and for each country of citizenship. A working with children check may also be required.
• Strict adherence to our Code of Conduct, Child Safeguarding Policy, Child Safeguarding Code of Conduct, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) Policy and the Privacy Policy is mandatory.
• Copies of our policies can be found at www.actforpeace.org.au/our-policies

• Flexible hours (role to based mostly on site)
• Training & Development
• Employee Assistance Program - Counseling
• Salary Packaging

Who are we? Birdeye is a high-growth software company with 1000+ Global employees & offices in Sydney, Melbourne, London, San Francisco, Dallas, India & the Philippines.

We are backed by some of the biggest names in Silicon Valley & are charging towards one of the most successful IPOs in recent times. Over 100,000 businesses use our software every day to power their business.

We are proud to have been recognised as the #1 vendor in our space globally for the last 5 years running on G2 from both a product & service perspective.

The role

This role is suited to Account Executives with previous software sales experience. You would be joining a high-performing team of diverse 20+ Account Executives in Sydney.

It's a full 360-degree role that involves both prospecting & closing and you'll be supported by a strong SDR & Marketing team which is responsible for driving inbound leads. It is certainly suited to people with a highly driven "Hunter" type mentality. Must have resilience!

You will receive best-in-class initial and ongoing training, and you'll be given a clear career progression path.

• 2-5 years of proven OUTBOUND software sales experience (B2B or B2C)
• Proven track record achieving sales KPI
• Competitive nature
• Strong verbal and written communication skills
• Confident dealing with business owners
• Organized and proven ability to multi-task

• $80,000 - $85,000 plus super & monthly commission ($120,000-$170,000+ OTE). Top earners can earn $200k - $250k OTE.
• Fast track progression structure (clear merit-based system)
• Work from home 2 days a week after training
• Birthday leave
• Regular Social activities & 3pm finish on Friday during summer
• Strong internal Digital Marketing team designed to back our sales team
• Annual MVP trip
• Company anniversary presents
• Discounted gym membership & health insurance
• Paid parental leave

Why join Chuffed.org?

We're a purpose-led crowdfunding platform that's amplifying the actions of ordinary people who are changing the world on issues like climate justice, Black Lives Matter and refugee rights. 

To date we’ve helped raise $100M+ across 20,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.

Our team have supported the Biloela family to get back home, fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, and helped back the most significant climate change action groups across the world; Extinction Rebellion, Just Stop Oil, Last Generation and more. 

What you’ll do

You’ll spend your days building and maintaining the products and features that help make Chuffed the preferred crowdfunding platform for the biggest direct action groups in the world.

Here’s how you’ll spend your days:

1. Lead the development team in designing, implementing, and maintaining high-quality applications.
2. Collaborate with cross-functional teams to define project requirements and specifications.
3. Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement.
4. Oversee the development and implementation of scalable and efficient PHP code using PHP 8 and Laravel 10.
5. Manage and optimise MySQL databases to ensure high performance and reliability.
6. Conduct code reviews and ensure adherence to coding standards and best practices.
7. Solutions architect a technology strategy, considering key factors as risk assessment, scaling, re-usability and resource allocation
8. Work with stakeholders to assess feasibility and deliverability of solutions
9. Understand the business context of development initiatives to align technology solutions with organisational objectives.

About You

• You have proven experience as a Senior Developer in a Laravel environment.

• You have in-depth knowledge of PHP 8 and Laravel 10, with a strong understanding of modern PHP development best practices.
• You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set.
• You’re passionate about social justice and have a strong desire to help Chuffed campaigners succeed

Bonus points if you have

• Experience with IaC principals/tooling (Terraform)
• Front-end experience with frameworks (ReactJS)
• Experience with GraphQL APIs
• Experience with AWS (ECS, Elasticache, RDS)
• Proven success mentoring other developers

• $140k-150k plus superannuation plus equity ownership in Chuffed.org.
• We value work-life balance. Work autonomously from home and meet up with the team intermittently to collaborate in-person. We’re based in Sydney but open to remote employees within Australia. 
• Work alongside industry leading marketers and digital engineers in a small and agile team with deep industry connections
• Spend your days amplifying the work of campaigners pushing for progressive social change around the world

We’re building a diverse and inclusive workplace. We encourage people from all backgrounds, ages and abilities to apply. We value all kinds of experiences, so even if you don’t meet all of the requirements outlined above, we encourage you to apply.

Simple Machines’ mission is to ensure our clients get the most out of their data by designing and building modern data platforms, engineering data powered software applications and products, and enabling engineering and data driven business focussed use-cases.

We need you to help us design and deliver a fantastic program of data focussed engineering projects for our globally distributed client base.

Simple Machines is looking to hire a talented Analytics Engineers to join our amazing team.

This is a full-time hybrid role to be based in our Darlinghurst, Sydney office.

About the role

You’ll work closely with our engineering and analytics teams to understand client needs and design and successfully deliver business critical solutions.

Sound good so far?

Here’s a brief overview of the role’s responsibilities:

• Write maintainable and performant transformations in analytical warehouses.
• Work with data modellers to understand transformation requirements.
• Work with business users to produce reports or optimise reporting layers.
• Orchestration of production transformations.

What we need from you as an individual.

• Above all, be a great internal and external communicator. You’ll possess a hospitality mindset in managing and engaging collaboratively with all stakeholders, inside and outside the business
• Lead from the front and by example. You’ll take true ownership of tasks, taking responsibility for goals and outcomes
• Bring a genuine fit-for-purpose mindset to everything that you do
• Strong SQL engineering, client engagement and communication skills are an absolute must
• Demonstrate a genuine passion for technology and continually learning – a growth mindset that believes there is always, always more to know
• Exhibit a humble, low-ego attitude

The technology experience we’re looking for.

The required skills that we’re after:

• Deep experience with SQL
• Effective communication skills with both technical and non-technical stakeholders
• Understanding of benefits and trade-offs between analytical and transactional databases
• Experience with one or more data warehouses, e.g. Snowflake, Redshift, BigQuery, Greenplum, Teradata.
• Experience with query performance optimisation.
• Understanding of benefits between modelling techniques, e.g. star schema, dimensional, denormalised.
• Programming experience.

The skills that we would love for you to have but that aren’t essential:

• Experience with orchestration of production data transformations, e.g. with tooling like Airflow
• Understanding of modern data formats, e.g. Parquet, Avro
• Experience with data validation and data quality techniques
• Experience with software development lifecycle tooling, e.g. git
• Experience with building data projects in DBT
• Development experience with languages such as python, spark

orking at Simple Machines

We’re looking for someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data.

Just some of the benefits of working with Simple Machines include:

• Generous parental leave: Three months’ fully paid primary carer leave and one month fully paid secondary carer leave, subject to a minimum 12 month tenure.
• Learning and development: We all love continually learning and have a generous budget for you to upskill, join conferences, get certified and qualified.
• Lunch is on us. Always! We happily supply lunch at each of our office locations every Monday, Wednesday and Friday.

About Simple Machines

Simple Machines isn’t your typical consultancy. Rather, we’re a firm of passionate and talented expert consultants that are as much a community as a company.

When we set out to make a difference nearly 10 years ago, we did so because we weren’t happy with the status quo of technology consultancies. We wanted to build a company we would want to hire ourselves. And we’ve done just that.

At the core of our company is a team of talented individuals, many of whom are at the top of their field. We regularly present at local and international conferences, committing to many of the open-source projects we utilise in our day-to-day engagements and release many other projects back to the broader technology community. 

It would be great if you could join us.

Apply now and let’s see where the connection takes us.

We are hiring for a Customer Lifecycle Consultant to join our team, have a read and see if this sounds like a fit for you:

• Are you looking for your next opportunity in Digital?
• Do you want a role that will both challenge you to grow and improve?
• Would you like to have the opportunity to work flexibly and Remote-First whilst also being supported?
• Would you like to work for an Agency awarded Top 10 Best Places to Work 2022 in the AFR Media + Marketing list?

If you have answered yes, then let's start a conversation!

We are looking for an awesome individual who is passionate about building high performance Digital Strategies. We are looking for a Creative and Strategic thinker who has experience in implementing Email and SMS to nurture and grow Direct to Consumer and eCommerce businesses.

• A strong understanding of the customer lifecycle and the ability to develop, execute, monitor and optimise email marketing strategies that target the entire customer lifecycle. This includes identifying key touchpoints, creating customer personas, and mapping out customer journeys.
• Experience with marketing automation platform Klaviyo and Hubspot, and the ability to set up and execute campaigns that engage customers throughout the lifecycle.
• Manage the full copywriting, design and development process for all digital asset creation. 
• Implement UX techniques to improve the user experience and increase conversion rates across the marketing funnels.
• Adept at wireframing using Figma, and building out creative sequences and offers to engage customers.

• Prepare performance analysis reports and make recommendations to adjust and improve strategy performance. 
• Review analytics to identify areas of opportunity across the client campaigns. This includes familiarity with tools like Google Analytics, TripleWhale and CRM platforms.

The ideal candidate:

• Thrives in a fast-paced and high-pressure environment, with the ability to work effectively under pressure while managing client and team expectations and competing priorities. The ideal candidate should be able to handle stress and maintain a positive attitude while delivering high-quality work on time.
• Highly experienced in Klaviyo with building out Campaigns and Flows for both Email and SMS.
• Is confident in writing copy and thinking creatively.
• Demonstrates a strong understanding of the broader Performance Marketing landscape: Google Ads, META Ads suite, Programmatic, TikTok, Twitter, Pinterest, LinkedIn, and other ad platforms.
• Enjoys working in a collaborative, social atmosphere, and values frequent communication with team members. The ideal candidate should be comfortable with communicating via video calls, in-person meetings, and other remote communication tools.
• Has excellent communication and interpersonal skills to manage direct relationships with both internal team members and clients. This includes the ability to effectively communicate through written, verbal, and video communication tools, and provide excellent customer service to clients.
• Lives & breathe digital marketing, and wants to learn quickly and towards being a world-class Digital Marketer.
• Love working remotely, enjoying the benefits of working from home or while traveling!

This is a dynamic role with things changing on a daily and weekly basis. To be successful in this role you need to think quick, move fast, and love change.

Webprofits is a leading digital marketing consultancy with a 17-year track record of delivering measurable results for our clients. Our team comprises the best minds in strategy, marketing, and technology across Australia. We are passionate about understanding our clients' businesses and tailoring digital growth efforts that will reach and resonate with their specific audiences.

As a remote-first team, we foster a culture that promotes transparency, learning, and excellence with quarterly in person events primarily in Sydney. Our Customer Lifecycle Consultant role will be fully remote, with the added benefit of being able to work from home.

At Webprofits, we offer a dynamic and exciting work environment that encourages personal and professional growth. We provide our staff with access to the latest tools and technologies, as well as ongoing training and support to help them succeed in their roles. Join our team today and become a part of a company that is dedicated to delivering outstanding results for our clients.

Company:

Description:

Marsh is seeking candidates for the following position based in Sydney:

Client Executive – Aviation

What can you expect?

Are you ready to take your career to new heights? Marsh is thrilled to offer a rare opportunity for a passionate and dynamic individual to step into the role of Client Executive – Aviation. Based in the vibrant city of Sydney, you’ll be at the heart of our Pacific Aviation Practice, playing a pivotal role in providing top-tier aviation expertise to our diverse portfolio of local and international clients.

As a critical member of our team, you’ll be entrusted with managing a portfolio of large to medium corporate accounts, each brimming with unique aviation and aerospace risks. Your commitment to delivering exceptional customer service will shine through as you navigate the complexities of this industry, ensuring our clients receive the utmost care and attention.

You will have the benefit of working with seasoned Aviation specialists who will act as your mentors, guiding you through even the most intricate challenges.

What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer the following benefits to our employees, so they feel valued each day at work:

• Work within a multi-national insurance broking and risk advisory company offering clients a wide range of specialist services
• Be part of a great team environment with sociable and supportive colleagues.
• Marsh welcomes all those who can help our shared enterprise to thrive.  We are seeking capable, creative, and fair-minded people who can help us enable our clients’ success.
• Marsh believes that its greatest strength is the collective talent of our people.  The more diverse our backgrounds and experiences are, the more we can achieve together.  Be part of our shared enterprise to thrive.
• A modern and vibrant work environment with flexibility on office/home balance.

We will count on you to:

• Showcase your deep understanding of aviation and aerospace insurance, from aircraft hull and liability; premises, products and hangar keepers liability; airport owner's liability; aviation hull war; pilot's loss of license; aircraft dealer declaration; excess liability and excess war liability; loss of use; and UAV hull and liability
• Navigate aviation claims as you collaborate with loss adjusters, underwriters and claims personnel, ensuring a smooth claims process
• Develop unwavering relationships with business stakeholders, ensuring our aviation and aerospace program aligns seamlessly with their needs and expectations
• Embrace growth opportunities, displaying your readiness to take on additional responsibilities and make independent decisions that drive success
• Tackle complex challenges with finesse, leveraging your independent and collaborative approach to devise innovative solutions.

What you need to have: 

• A minimum of 5 years’ experience in aviation & aerospace insurance, with a profound knowledge of the policies listed above
• Tier 1 FSRA qualification
• Excellent communication skills, allowing you to engage effectively with diverse audiences and adapt your approach accordingly
• Active listening and comprehensive skills, enabling you to truly understand the nuances of our client’s needs
• Strong collaboration skills to foster strong relationships with colleagues, clients, insurers, and other stakeholders.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The gig

Our Sales Consultants exist to improve awareness of the Healthengine platform and its goal to help Australians find and connect with their primary care providers, and ultimately achieve better health outcomes. You will support the integral first part of the customer journey, laying the foundations of a great customer experience, through education and matching our subscription based products & services with key stakeholders in the health industry. 

This phone-based sales role is supported by a great product and a growing market, with the environment designed for you to succeed and hit your targets right from the start. Whilst you will have the benefit of also working qualified inbound leads generated by our marketing team, your tenacious outbound activity will put you in the driver seat to exceed targets and be rewarded with a motivating commission structure on top of a market competitive base salary.

What are you selling?

Subscription based products and services to the health industry. This role will focus specifically on Allied Health Professionals. 

Responsibilities:

• Get busy on the phones chatting to practice owners and key staff, educating potential customers on Healthengine marketplace and products 
• Act on and convert inbound leads into paying Healthengine subscribers
• Proactively engage in outbound calls to identify and pursue new business opportunities
• Maintain quality data in Salesforce for timely & accurate reporting
• Positively impact the customer journey, ensuring a speedy yet smooth handover to our Customer teams
• Maintain a focus on achieving individual and team targets
• Participate in team learning, reading and researching activities
• Maintain strong relationships with our Customer Success, Support and Marketing teams 

About You

You flourish in a fast-moving, agile environment and thrive in a tech culture where growth is inevitable. You are smart, strong and passionate and always lead with head and heart. You are balanced; knowing how to have fun but how to focus and get things done. You speak openly, candidly and authentically to challenge yourself and others. You’re impact and results driven, with a ‘done is better than perfect’ attitude. You are a creative problem-solver, always seeking to find unique and valuable solutions. 

Stand out applicants will be able to:

• Demonstrate a deep understanding of the Healthcare landscape 
• Demonstrate an ability to close sales and overcome customer objections with a consultative, solution approach to selling
• Expertly manage a healthy pipeline and achieve a high conversion on leads
• Be able to identify opportunities and key selling signals
• Demonstrate experience in outbound sales 
• Be resilient - let's face it, sales is highly rewarding but can be challenging at times
• Possess a technical aptitude, a strong work ethic and be a self starter

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• Freedom and flexibility to work the way you want with an emphasis on hybrid 
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Discounts, salary sacrifice and packaging options through our benefit partners
• Workplace wellness program, including additional leave entitlements for a healthy work-life balance
• Support for you when it comes time to grow your family with paid parental leave
• Perth: Fully stocked kitchen including coffee on tap and subsidised vending machine

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

This pivotal role in the subscriptions and growth team has the responsibility for reducing subscriber attrition by driving improvements and enhancements to the customer experience, including management of subscription change, and the delivery of key marketing programs which address specific customer pain points.

The Marketing Lead, CX & Retention will use data, insights and technology to deliver continuous improvement to our renewal, retention and save strategies;  and proactively identify other opportunities to improve the customer experience whilst addressing the needs of subscribers by developing solutions to improve subscriber satisfaction.

Please note this is a 12 month fixed-term contract with the view to go permanent. 

Responsibilities:

• Manage a team of two Marketing Managers who are responsible for the delivery of the CX and Retention and Lifecycle roadmaps
• Review and optimisation of the retention journeys across audience, creative and channels to reduce churn. Journeys include: Upsell, payment decline, saves and renewals for all subscribers
• Manage an ongoing experimentation strategy to drive the most effective result for each channel, touchpoint and creative execution across retention journeys. 
• Ownership of the reporting and analysis for business intelligence for the save and retention lifecycle stages
• Manage and implement our online Support Centres to ensure subscribers can easily find support and reduce enquiries to our customer service team
• Collaborate with the Product and Tech teams on improvements to improve customer experience and reduce complaints and pain points, and support changes to our subscription product offerings
• Own the relationship with our  Customer Service team, ensuring briefs, processes and strategies are communicated and aligned. 
• Translate customer research and feedback into actionable insights and initiatives to solve subscriber pain-points.
• Deliver key subscriber communications relating to changes within our subscription products, including any changes to price and terms and conditions
• Implement our strategic pricing program for the retention, saves and win-back lifestyle stages, in collaboration with our Audience & Acquisition team

Being led by the Event Associate Manager, our Event & Hospitality Assistants support all experience and event requests. This position can expect direct interaction with employees, executives, customers, and partners, and will work closely with the entire hospitality team to deliver best in class experiences that are uniquely memorable at our Partners new global campus located in Circular Quay, Sydney.

In this position it will be critical to own events from beginning to end ensuring all events are “next level” while following logistical procedures, checking that all factors are accounted for, aligning, and collaborating with multiple departments, vendors, contractors, and agencies. In addition, the role is key to operational excellence for the holistic workplace experience driving the “happy to help” spirit across all areas and touch points.

Our partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to -

• Strong customer service and executive interaction experience
• Ability to multitask many events and projects at one time  
• Organise logistics, from beginning to end, for customer facing meetings, company-wide events, and IBP programs
• Pre, onsite and post event logistic management to ensure corresponding policies with supporting documents for each event if and when required.
• Co-manage event intake forms, correspondence with IBPs and management of ticketing queue including assigned tickets

“Every new client is an opportunity to make legal help more accessible.”

• We are looking for target driven, self-motivated with a professional mindset and has a passion for selling to join our Sales Team!
• Work for a Culture that values its Employees
• Full-time, hybrid and willing to travel

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE SALES TEAM
Our vision is to be the world’s most valued LegalTech company and our Sales Team are the influential movers and shakers driving our value skywards with every new client.

Reporting to the Sales Director, your role is responsible for identifying and qualifying new prospects who have a need for LEAP’s services, building and nurturing relationships with prospects. The ideal candidate should be ambitious towards their goals, a hunter that loves to win and hit targets, and have a genuine interest in sales with an appetite to carve out a sales career.

WHAT YOU’LL DO

• Identify and qualify new prospects
• Build and nurture relationships with prospects
• Maintain a solid pipeline of prospects
• Convert prospects into demonstration bookings
• Master and confidently demonstrate the benefits of LEAP to opportunities either in person or online (3+ user target market only)
• Ensure all communication with opportunities is effective and moves to a close
• Negotiate to a win / win outcome with prospects
• Master the LEAP demonstration script
• Respond quickly to sales enquiries by phone or email
• Monitor and report on activities and KPIs using Salesforce
• Attend sales conferences and events
• Attend conferences, roadshows, exhibitions and events, networking with existing clients and prospective clients

WHAT YOU’LL BRING

• A proven record and demonstrated passion for solution selling, preferably within a professional service or B2B environment.
• Demonstrated ability to self-generate leads, including prospecting, cold calling, converting leads into demonstration bookings and closing deals
• Ability to build strong relationships with teams and clients through confidence and trust
• Demonstrated commitment to customer service and continuous improvement
• Experience using Salesforce or similar CRM (desired, but not essential)
• Legal industry experience (desired, but not essential

WHAT YOU NEED TO BE REALLY GOOD AT

• Expanding and advancing opportunities – engaging with customers to explore their situations and needs; probing underlying issues that suggest broader solutions; maximizing the productiveness of interactions by monitoring and building on customers’ cues; articulating and promoting a path forward
• Sales negotiation – effectively exploring alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment
• Managing work (includes time management) – setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Continuous learning – actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Sales disposition – demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavioral styles that facilitate adaptation to the demands of the sales role

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Flexible Work Environment
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

LIFE at LEAP
LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

More you should know

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