About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Our vision is moving closer to more personalised student engagement, interactions and relationships that support our lead conversion and student retention goals. The Lifecycle Communications Manager will lead the way in how we can grow the business through market-leading communications driven by data insights.

This role will be working in collaboration with marketing, student operations and student insight teams to deliver student communications that drive engagement at the key moments that matter in the student journey, by leveraging insights to drive the right student outcomes and desired commercial returns.

Please note that this is a 9 month Parental Leave contract.

About You

• Customer communications experience, with 2+ years team management experience
• Experience in CRM communication campaign management and copywriting
• Experience with email marketing platforms and campaign creation, ideally Salesforce Marketing Cloud
• Content and communications strategy knowledge and implementation skills
• Strong attention to detail and ability to work under tight deadlines
• Strong interpersonal skills, ability to work with cross-functional teams
• Strong project management experience
• Product or platform ownership experience would be very highly regarded
• Communication agency experience would be highly regarded

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

• Fulltime/ongoing position
• Generous SCHCADS Award Salary - Level 8.1 ($120,331.12pa plus superannuation)
• Brand new exciting role!

About the Organisation

Djirra is an Aboriginal Community Controlled Organisation with over 20 years’ experience accompanying Aboriginal and Torres Strait Islander women, and their children, on their individual journeys. We find solutions through Aboriginal and Torres Strait Islander women sharing their stories, journeys, and experiences. Djirra celebrates women’s strength and resilience. We are committed to a future without family violence.

We deliver holistic, culturally safe, specialist family violence support, legal services and case management, alongside cultural and wellbeing workshops, and programs. Our services have state-wide reach, touching every part of Victoria to meet the needs of Aboriginal and Torres Strait Islander women. Self-determination is the foundation of everything we do.

Djirra amplifies the voices of Aboriginal and Torres Strait Islander women. We advocate for system-wide change to improve access to justice, eliminate systemic violence, and strengthen women’s resilience.

We are an active member of the National Family Violence Prevention and Legal Services Forum, the peak body for Aboriginal and Torres Strait Islander people who are experiencing or at risk of family violence.

About the Role

Working closely with the Senior Executive Team, program development and grant writing teams, this is a strategic opportunity for an experienced engagement and philanthropy professional to establish a new function at Djirra. In establishing this function, you will both have strategic and operational responsibilities.  

A key part of this position is to drive the development and implementation of Djirra’s engagement and philanthropy strategy, including building on existing, and establishing new strategic partnerships with donors, universities (internships, research etc) and philanthropic organisations that support Djirra’s vision.  

Another key part of the role is building Djirra’s sustainability through diversifying income. You will be a strong communicator, working closely with the CEO, senior executive team and the program development team (which includes a grant writer), as well as a range of external stakeholders to identify, nurture and grow relationships for Djirra.

We are on the search for values driven, enthusiastic, hands-on professional with a creative and innovative approach to problem solving, and a passion in driving change for Aboriginal women experiencing family violence.

This role will be based primarily in our Collingwood office, with the opportunity to work from our head office in Abbotsford and from our newest office in Melton at times.

Further information, including a detailed position description is available on our website here: https://djirra.org.au/get-involved/work-with-us/

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

Applications will close midnight Friday 12 January 2024.

• A Working with Children Check Card
• A Police Check
• A current driver’s license is essential. Some out-of-hours travel, regular regional travel and/or overnights may be required.

• Attractive salary packaging options (including meals and entertainment) available.
• Generous leave provisions apply
• Ability to enter into the ADO program
• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Conveniently located in Collingwood near public transport and nearby to some great cafes, restaurants, and the Smith St shopping precinct
• Cultural awareness training in both formal and informal settings is provided

This role is based in Melbourne, Australia.

As a Azure Engineer, you will be a part of a public cloud engineering team dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.

In this role, you will be working with our service desk and experienced cloud engineers in your team to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.

We are looking for someone with IT service-desk and customer experience who wants to kick start their career as a cloud engineer. This is a great opportunity to take the next step as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.

Typical day-to-day tasks include:

• Complete service requests to configure customer environments or provide information
• Investigate incidents and outages across the public cloud platform
• Respond to escalations and ensure that they are resolved in a timely manner
• Monitor customer environments for trends and problems
• Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
• Maintain compliance targets for all customer environments
• Document solutions and knowledge in the Logicalis knowledge management system

In this role, you will be working with our service desk and experienced cloud engineers in your team to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.

The ideal candidate will have the following experience:

• Ability to work in a complex environment with customers and colleagues located across multiple sites
• Familiarity with ITIL framework and ITSM tools such as Service Now

 Exposure and understanding of the following would be looked at favourably:

Understanding of Azure components including:

• Tenant
• Subscription
• Resource Groups and resources
• VM
• Storage
• Tags
• Azure role-based access and Azure AD

Good to have skills but not mandatory:

• AZ-900 and/or other Azure certifications
• Microsoft Defender for cloud
• Automated patching of Windows VM servers
• Apps and website Certificate renewals

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

• Our people love to work for us, here’s why!
• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun
• The ability to salary sacrifice for their very own BlueRock shares.
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!
• For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.   

Company Description

earLAB is a modern independent business based in Footscray and Richmond, focusing on Ear Hygiene and Hearing Protection. It was started in 2018 with a mission to improve ear hygiene, early detection and prevention of hearing loss stemming from noise exposure

We are a close-knit vibrant team of professionals working together to make a difference to people’s lives through improving and protecting their hearing. We love sharing in the immediate joy and satisfaction that our clients experience from our products and services and know how to have fun along the way too! We are on a growth path and looking to expand in different areas, products and services.

Our business doesn’t fit hearing aids and our employees don’t have sales targets so they can focus purely on our customers' immediate needs.

As we continue to expand, we aspire to recruit a dynamic group of experts committed to shifting the Audiology industry's emphasis away from hearing aid sales towards promptly addressing pressing ear and hearing concerns,. We extend a warm invitation for you to become a part of our team and contribute to shaping our culture.

Role Description

earLAB is looking for a client-focused hearing care professional to join our team of specialists working to assist clients of all ages with their ear hygiene, hearing assessment and hearing protection. A permanent, part time role has become available for up to 3 days at our Richmond clinic.

We are looking for a candidate who can demonstrate flexibility in their work schedule, including the ability to work on Saturdays.

The key daily responsibilities of the role are as follows:

• Assessment of the ear using video otoscopy
• Wax removal using aural microsuction
• Comprehensive hearing assessment
• Custom hearing protection and In Ear Monitors selection and fitting
• Ability to take deep full shell ear impressions process that require captuing as much information (please note differ to ear impressions taking for hearing aids)
• Taking meticulous ear impressions for custom hearing protection and custom In-Ear Monitors (CIEMs)
• Collaborate with other healthcare professionals, educators, occupational health specialists, and community organisations to raise awareness about hearing health and implement preventive measures
• Developing and implementing comprehensive hearing conservation programs in workplaces, schools & tertiary institution, or communities
• Growing clinic business through community engagement activities
• Referral to other medical or health professionals as required

Qualities of the Ideal Candidate

The role would suit a hearing professional (Audiometrist or Audiologist (or equivalent)) who has experience with manual extraction of earwax (forcep and curette, aural microsuction), taking ear impressions and conducting hearing assessment. Training will be provided to complement existing expertise.

The ideal candidate will also:

• Be passionate about using a client-centric approach to explore their needs and assist clients in making an informed decision about their ear care or hearing protection needs
• Be confident in the clinical decision making
• Be skilled at developing good client relationships and engaging with clients on all the products and services we can offer
• Strong communication and interpersonal skills
• Strong attention to detail and ability to maintain accurate and up-to-date client's records
• Be committed to practising in professional yet empathetic manner and ensuring the highest standard of care
• Be able to work autonomously with minimal supervision and also collaboratively with the team
• Have excellent time management skills and attention to detail
• Clear communication with clients, colleagues, and other stakeholders
• Psychology or counselling skills
• Staying current with advancements in audiology, hearing protection technology, and prevention strategies is essential
• Experience in a clinical audiology setting

Qualifications

You must have 2-3 years minimum clinical experience working as an Audiologist/Audiometrist and be a member of a relevant professional body. You also need to hold a QP and a valid membership with audiological peak body

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

The Senior Business Consultant (Finance) is a senior consulting role in a team of Finance Consultants to deliver outstanding customer experiences whilst achieving PS revenue targets.

 This role will work closely with other stakeholders, project managers and customer to understand their requirements in the provision of Local Government solutions and the delivery of Services. 

Requirements:

• Provide business consulting and technical services including product configuration, SQL scripting
• Implementation and delivery of training to LG Customers in the Authority LG Enterprise Finance modules such as AP, AR, Purchasing, General Ledger, Bank Requisitions
• Upskilling of Consultants based on product road map & sales pipeline
• Contribution to process documentation and collateral (training material, Business Process Manuals)
• Work closely with Professional Services Project Managers and collaboratively with Business Consultants to deliver excellent customer outcomes

About You:

• Experience with Local Government Authority Enterprise Software Finance Modules will be preferred
• Excellent communication skills, written and verbal
• Ability to lead customer Workshops and deliver Training
• Solid background in Consulting or Services role
• Proven analytical and trouble shooting skills
• Leadership skills, this role is a successor role for the Team Leader

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

• Part time (Monday to Wednesday, 10am-3pm)
• Diverse culture focused on employee engagement and development
• B-Corp company with multi-award winning products (Good Design, Red Dot and Dezeen)
• Customer-centric support team (4.8 / 5 star rating out of 2000+ customer reviews)

About Eva

Hi, we’re Eva! And we’re here to help fill your home with beautiful, functional, and affordable furniture. With our laser focus on design, marketing and customer-centricity, we want you to jump on board as we accelerate towards becoming Australia’s leading digital furniture company.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

What’s the day to day like?  

• Be the main point of contact for customers on a daily basis by solving customer queries through Zendesk tickets, phone calls and other channels as necessary.
• Dispatch daily orders, ensuring successful delivery and keeping customers up to date
• Address any issues from customers and oversee day to day operations across the department such as organising returns and refunds and payment cancellations. 
• Liaising with freight companies to ensure deliveries are met and keeping customers informed along the way
• Aim to delight and achieve above industry standard NPS and CSAT scores
• Strive for greater efficiency across all customer support processes including identifying processes for improvement and implementing automations where necessary

Overview of the role

When we say customer-centricity, we actually mean it. We truly care about our customers and in order for you to succeed in this role, we need you to really care about them too. Being a customer-centric company means that you are our port-of-call for all customer feedback which is essential when we want to be one of the best darn digital furniture companies in Australia.

Being an entry level position, we’d love to help train you into becoming the next voice of eva. This is great entry point into a start up, where you'll learn skills such as liaising with operations, learning from the product team, or providing important feedback to marketing. All we need from you is the right mindset to learn quickly, think out of the box and flourish in a role that’s immensely rewarding. Plus we’re a pretty cool bunch of people.

• Experience in ecommerce, logistics or retail consumer goods settings
• Are tech-savvy and have experience using and optimising Zendesk and Monday
• An ability to multitask like a task conquering octopus
• Organisational skills that would make Marie Kondo jealous. 
• Calm under pressure and can think on your feet when tackling problems head-on. You don’t need to always have the answers, but you know where to find them.
• Find yourself naturally building relationships with the barista at your local coffee shop.
• Availability to work a set roster which includes one weekend day 
• You’re data and metrics-driven, you’re naturally inquisitive about what the insights tell us and use this to inform decisions. 
• Ability to work relatively unsupervised

What else is in it for you?

• Flexible work arrangements (hybrid in-office and WFH)
• Annual company-wide Rest and Recover day
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• Free anniversary mattress and sweet, sweet friend/family discounts.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• All the coffee/ tea/ beers/ kombucha you need.
• A diverse culture and a bunch of really lovely people

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through to our inbox.

Yours kindly,

Amanda from Eva

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

About the role

We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis.

This is a fantastic role if you are looking to start your career with a great business and open yourself to opportunities for growth and development!

This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service, product advice, whilst resolving any product warranty or installation issues. You will manage the end to end warranty/customer service experience and be proactive in trouble shooting, problem solving and resolving issues.

Key Responsibilities

• Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner
• Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures
• Ensuring that our systems are kept up to date
• Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return

About you

• 3+ years experience in customer service, preferably in a technical support/warranty role
• Strong technical aptitude and computer skills (preferably with Microsoft)
• Enjoy communicating effectively with internal and external customers
• Strong attention to detail and ability to multitask
• Problem solving skills and the ability to work under pressure

It would also be great if you come from the plumbing industry so you can hit the ground running, but if not, don’t worry we have a great onboarding program and full training will be provided to set you up for success

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Compelling package that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We’re looking for a creative and driven Senior Digital Producer to manage a range of projects with purpose. We are ideally looking for someone with availability from January, for a 6 month contract to cover upcoming parental leave.

We encourage applications from First Nations Australians, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) people.

About Today

Today is an award-winning strategic design studio working across health, education, giving and public service.

We use design and technology to make change happen at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus much more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, based mostly in Melbourne, working across strategy, research, design, content and delivery, backed by a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines who are passionate about creativity and making change.

The opportunity

We’re interested in meeting talented Senior Digital Producers who are keen to work across a broad range of projects including research, CX, branding, digital, product and much more.

We’re looking for people who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. You're passionate about supporting teams to deliver impactful work, a masterly coordinator and experienced with agile methodology.

Your days will be spent

• Leading the delivery of large digital and strategic projects
• Being a point of contact for our wonderful clients across projects
• Managing project teams, sprints and outcomes
• Coordinating day-to-day project activities across projects
• Being part of our multidisciplinary team to deliver positive impact

• 4+ years digital production experience in agencies or organisations

• Experience running large digital and strategic projects
• Experience with human-centred design
• Experience with agile methodologies
• Exceptional communications skills
• You must be legally able to work in Australia

You should

• Have an ability to thrive in a collaborative, creative team environment
• Want to treat others with kindness, empathy and respect
• Be optimistic and bring humour, lightness and play into your work
• Approach every moment thinking ‘how can I help?’
• Be a keen problem-solver
• Have an eye for detail
• Be interested in working on projects that address social/environmental issues

• community-inspiredWork on projects with purpose. We work on big, complex challenges around people, communities and planet
• Our studio is set up to welcome clients in and develop close partnerships
• A creative, open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You are actively empowered to help shape the business, the work we do and the impact we create
• We care about people’s learning and career ambitions and have a compelling career framework to support this
• We offer an annual professional development allowance and time off for learning activities - we want you to grow
• A truly flexible workplace to make space for the other important parts of your life, including generous parental leave and your birthday off
• Bring your whole self to work. We love working with people who bring their personality, their experience and their uniqueness to the team
• An inclusive working environment that is warm and community inspired