Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

We are looking for a motivated and experienced Forklift Driver to join our Queensland team located in Redbank in a full time position working 4am to 12pm Monday to Friday.

Benefits

• Competitive Base Rate and opportunities for Overtime
• Great security and stability within our rapidly growing company
• Weekly pay cycle

Requirements

• Experienced in the Transport and Logistics Industry
• Currently holding a Forklift (LF) License, with a minimum of 1 year experience
• Willing to undergo a pre-employment medical (including drug and alcohol screening) and police check (at company cost)
• Positive attitude and interpersonal skills
• Understands the importance of Work, Health, and Safety

About BagTrans

BagTrans is a successful national transport company for over 35 years and has been working with some of the most prominent brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors. We are a rapidly growing company with a culture built on mutual trust and respect. We believe that our focus on quality and exceptional service delivery is the core of our success today and into the future.

BagTrans is proud to be a part of Logistics Holdings Australia's (LHA) Network of companies. LHA is a Division of Freight Management Holdings (FMH).

We are looking for a Station Hand to assist with our cattle operation at Oakland Park Station near Croydon, Qld. Oakland Park is a 85,500ha breeding enterprise that runs approximately 4000 grey brahmans. The role will initially be for a fixed term until the end of September, with the possibility for an extension if the wet season has not commenced and work can continue.

Key Responsibilities:

Reporting to the Station Manager, you will be responsible for:

• Cattle management, including coacher mustering, yard work and conducting animal husbandry tasks, ensuring it is done precisely and safely
• General farm duties including fencing, feeding, lick runs, checking water, operating machinery, and general farm maintenance
• Property development programs related to farm infrastructure, including yards, water points and fencing projects
• Assist management to achieve production objectives

• You will hold a C class drivers’ licence (essential)
• You must be proficient in riding a 250cc motorbike to navigate diverse terrain (essential)
• You will be physically fit and resilient to handle the demands of station life.
• You will be keen to learn any livestock handling skills or have experienced working on a farm
• You will have basic mechanical skills for repairs of vehicle or equipment
• You will have good communication skills
• You will be able to work independently and as part of a team
• You will be flexible, reliable, and available to work hours which may vary to meet operational demands (with potential for weekend work)

• An award based hourly rate dependent on your skills and prior experience
• Accommodation and meals provided

How to Apply:

Please submit a covering letter addressing the requirements mentioned above and your resume via our website by 7 July 2024. Please note that candidates will be evaluated as applications are received.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position

Love getting out on the road, solving problems on your feet and meeting new people? A role as a Pest Control Technician with Rentokil Initial could be what you are looking for.

As a Pest Control Technician, you will be responsible for working with commercial and residential customers to keep their premises pest-free. We are looking for an enthusiastic individual with a great attitude to join our team on a full-time, permanent basis, based out of Cairns.

Benefits of being part of the Rentokil team:

• Be part of a small close team of Pest Control experts while still working with the world's largest Pest Control team
• A fully-maintained company van including a fuel car and a mobile phone
• Employee cash incentive programs and bonuses
• Company uniform, full protective gear and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's licence - manual preferable
• Eligible to work full-time in Australia 
• Interest in Pest Control or related industry experience
• Excellent customer service skills to manage, maintain, and build upon client relationships
• Communicate to internal stakeholders and clients both orally and in writing
• Physically fit and the ability to work autonomously and drive long distances
• High attention to detail to maintain high standards and achieve set target
• An ability to consistently work within both our client's and Rentokil's safety parameter
• Confident using a mobile phone service app/table
• The ability to successfully acquire a Working with Children Check

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

If you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself. The best thing about working for Rentokil Initial is the teamwork. Our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician

Are you a passionate Remedial Massage Therapist looking for a new opportunity?

We are currently seeking a Remedial Massage Therapists to provide high-quality care to clients across all metropolitan cities in Australia.

We have a variety of full-time and part-time positions available, and we strive to match you with jobs near your home.

Key Responsibilities:

• Conducting thorough assessments to identify the root causes of clients' musculoskeletal issues.
• Developing personalized treatment plans tailored to clients' needs.
• Delivering remedial massage therapy to address muscular imbalances, injuries, and chronic conditions.
• Collaborating with other healthcare professionals to provide holistic care and achieve optimal client outcomes.
• Maintaining accurate and detailed client records.
• Providing education and advice to clients on self-care techniques and injury prevention strategies.

• Diploma or Certificate IV in Remedial Massage Therapy.
• Minimum of 1 year of experience in remedial massage therapy.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.

• Competitive remuneration package
• Supportive and collaborative work environment.
• Opportunity to work alongside experienced allied health professionals.
• Access to ongoing professional development and training opportunities.
• Convenient location in Canberra with easy access to public transportation and amenities.

Please apply below or contact us for more information at [email protected]