The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

• Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Partner with the marketing team to initiate marketing plans to increase growth
• Qualify prospects and develop new sales opportunities and ongoing revenue streams
• Arrange and conduct initial product demonstrations and presentations
• Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

The BlueRock Digital team is looking for an enthusiastic and driven graduate who will work with clients to support the development of their operational/growth strategy with a particular focus on business systems implementation and integration. This role will supply you with the training and guidance to build expertise at a systems and process level, with a strong focus on the design, implementation, integration, and optimization of systems. The ideal candidate will bring a blend of foundational skills from university and the ambition to drive innovative solutions and enhance operational efficiency for clients

What you will be doing:

• Deploy and configure business systems to meet client needs.
• Perform systems process mapping and conduct needs analysis sessions with clients.
• Ensure seamless integration with existing infrastructure and processes to align with client needs.
• Customize system settings and options to optimize performance and functionality.
• Ensure system settings comply with industry standards and best practices.
• Perform thorough testing and validation of system implementations.

About BlueRock Digital

BlueRock Digital is a consultancy that specialises in intelligent digital strategy, custom development, and systems consulting and implementation. We work holistically with our clients to harness the power of digital to drive meaningful growth and efficiencies for their businesses, leaning on the skills and experience of the broader BlueRock community to add value and expertise.

We’re a rapidly growing team on the lookout for Melbourne’s best consultants to join us through this exciting period of growth. In fact, our mission is to build a highly integrated community of exceptional minds who can work together to challenge industry norms.

• A recent third level qualification in a tech focused discipline
• Base level understanding of system architecture and design principles.
• Exposure to database management and data integration techniques would be a bonus but not essential.
• Willingness to learn and enthusiasm about digital trends

Our people love to work for us, here’s why!

• Certified Great Place to Work 2024, 2023 and 2022 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events, flexible working options, and amazing offices in the CBD
• Mentoring and coaching opportunities
• Learning and development including internal and external training programs to sharpen your career skills
• An inclusive and diverse workplace culture centred on health, wellbeing, and enjoying life

How to apply

For any questions regarding this opportunity or if you require any adjustments to participate in this process, please reach out to Lee, our Talent Acquisition Specialist - [email protected]

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender, and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

Are you an industry professional with new employer services experience supporting the rehabilitation and return to work for clients? We are looking for Consultants (OT, Rehabilitation Counsellor, Psychologist or Vocational specialists) to join our team in Victoria on a full-time or pat-time basis!

If you are passionate about delivering excellent customer care and making a difference in people’s lives, this is the place for you. Help your clients regain their independence and achieve their goals in life and work!

We build better lives through work and health.

As a Rehabilitation Consultant you will play a vital role in the provision of workplace rehabilitation services to help build better lives through work and health. As part of the team you’ll support people to get well and working.

As a valued team member, your responsibilities will include:

• Undertaking worksite, functional, ergonomic, equipment and home assessments
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Are you a passionate culinary professional with a refined palate for French cuisine and a knack for exceptional leadership? Do you thrive in a fast-paced environment that blends à la carte excellence with bespoke event experiences? If you’re looking to take the next step in your career towards becoming an Executive Chef, we want to hear from you!

The Role:
As our Executive Sous Chef, you’ll be the right hand to our Executive Chef in leading a brigade of over 50 chefs with 5 direct reports, playing a vital role in leading the kitchen team and ensuring every dish exceeds expectations. You will manage day-to-day kitchen operations for both our à la carte offerings and high-profile events and focus on coaching and mentoring our up and coming chefs. This role is ideal for a skilled chef who is ready to develop into an Executive Chef position.

Key Responsibilities:

• Culinary Excellence: Lead the preparation and presentation of fine dining dishes, with a focus on traditional and modern French cuisine.
• Leadership & Team Management: Train, mentor, and inspire a diverse kitchen team, fostering a culture of collaboration and excellence.
• Menu Development: Collaborate with the Executive Chef to create innovative à la carte and event menus that align with our brand and seasonal offerings.
• Operational Management: Oversee inventory, ordering, and kitchen organization to maintain efficiency and minimize waste.
• Event Planning: Partner with the events team to deliver tailored culinary experiences for corporate gatherings, social and special occasions.
• Health & Safety: Ensure all culinary operations comply with health and safety regulations, possess in depth knowledge of HACCP and maintain a clean, organized kitchen.

As the Sales Development Representative you will be responsible for acquiring new pharmacy business through a combination of prospecting, qualifying marketing-generated leads, and pharmacy enquiries and registrations.  

You will manage and nurture these pharmacies, and an existing portfolio of pharmacies, for continued growth, being their dedicated point of contact to add value.  You will liaise with colleagues to transition these into high volume pharmacies, whom will then progress to be managed by a Key Account Manager.  Additionally you will be responsible for system administration of new pharmacies, and supporting the pharmacy order journey to ensure their goods are approved, processed and delivered on time. 

Duties and Responsibilities:

• Identification and acquisition of new partners to Leafio, through high levels of phone and email based communication, working to monthly targets
• Work with the Head of Sales to develop targeted lists, call strategies, and messaging to drive opportunities for new business
• Order volume growth of your existing portfolio, working to a monthly target of average sale per pharmacy
• Build, maintain and nurture your relationships and pipeline, recording all interactions in our CRM
• Resolving any partner issues and concerns
• Communicate the launch of new products or ranges available to pharmacies and drive the uptake of product orders
• Manage our internal systems to ensure pharmacy accounts are correctly established and up to date at all times
• Assist our customer support with administration as needed, to ensure pharmacy orders are processed efficiently

The role of Project Manager - Equity of Access, is a fixed term 24 month role to lead the implementation of a large scale corporate project. A key pillar of AFCA’s 3 year strategy is Equity of Access.  We want to ensure fairness and equity across all of AFCA’s services, so that every Australian can access the support they need.  This program will run over 2 years and will involve a large scale cultural change program as we shift our attention to supporting our people to meet the diverse needs of the community we serve along with changing our processes and technology to ensure any barriers to access are removed.   

Typically, in this role you will: 

• Work with the relevant internal stakeholders to plan, define and implement project scope, objectives, timelines and deliverables in line with AFCA project management framework.  

• Establish ongoing governance arrangements and structure including formal reporting arrangements on project progress.  

• Develop project plan, costing, resource plans and relevant project documentation 

• Undertake quality assurance activities. 

• Be accountable for the management and delivery of key project milestones across the project team, ensuring alignment with agreed scope and outcomes.  

• Determine and manage project risk analysis and review risk mitigation plans regularly. 

• Be accountable for the management of the project budget, ensuring appropriate tracking and financial allocation. 

• Project reporting / tracking (progress / financial) 

• Develop and maintain robust reporting to relevant internal and external stakeholders, ensuring current status and risks / issues are clearly defined and articulated.  

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, expertly crafting burritos, restocking fridges and mastering basic food prep, you will showcase your versatility as a team player. Every burrito you roll, every guest you serve contributes to the success of our restaurant and GYG. ​

What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals 
• Comprehensive training and support to set you up for success ​
• Team building activities and regular crew competitions ​
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few ​
• Opportunities for advancing your leadership abilities – level up to a Shift Leader and beyond​
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

Click the "I'm Interested" button to express your interest in joining our team! 

Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments - Areas covering Melbourne's Inner and Outer East suburbs).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

SIXT Australia is on the lookout for a Full Time Vehicle Detailer to join the team in Melbourne Airport. 

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location. 

Your key responsibilities will include:

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

We are looking to employ an experienced behavior therapist to help patients address unhealthy and debilitating behaviors as well as overcome phobias, addictions, and traumas. The behavior therapist's responsibilities include helping patients understand their behaviors, teaching patients how to change their responses to unfavorable situations, and assisting patients in developing healthier coping mechanisms. You should also be able to create personalized exercises and homework assignments to help patients adjust their thought patterns.

To be successful as a behavior therapist, you should demonstrate compassion, patience, and understanding when treating patients. Ultimately, an outstanding behavior therapist should be able to effectively communicate with patients to establish trust and accurately assess patients’ progress.

Behavior Therapist Responsibilities:

• Assisting patients in developing healthier thought patterns and behaviors.
• Analyzing patients’ behavioral patterns to diagnose mental health disorders.
• Developing suitable treatment programs based on patients' diagnoses.
• Adjusting treatment programs accordingly.
• Recommending activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions.
• Maintaining detailed counseling and observation notes on each patient.
• Collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress.
• Educating younger patients’ parents and teachers on using play to improve communication issues.

Behavior Therapist Requirements:

• Degree in psychology, applied behavioral science, or related field.
• License to practice behavior therapy.
• Proven experience in behavior therapy.
• In-depth knowledge of behavior therapy models.
• Sound collaborative skills.
• Excellent problem-solving skills.
• Exemplary counseling and clinical skills.
• Effective communication skills.
• Compassionate and patient.

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Melbourne Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

KEY RESPONSIBILITIES:

• Organise an assigned section and ensure it runs efficiently and productively.
• Ensure all food produced is in line with kitchen recipes and standards.
• Prepare and cook all food orders with a sense of urgency.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance. 
• Monitor food preparation and wastage costs - contribute to controlling these by following efficient preparation methods and standard recipes.
• Assist with training apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure all required tasks are competed accurately and within given time frames.
• Be familiar with the other kitchen sections, promoting flexibility and productivity.
• Ensure all kitchen appliance maintenance, crockery, glassware, cutlery and any other operational breakages are recorded.
• Ensure all kitchen equipment is kept in good working order.
• Ensure service equipment and storage areas are properly secured at the end of each shift.
• Meet and exceed, where possible customer/guest expectations enabling the Hotel restaurant and conferencing areas to be recognised as a purveyor of consistent, value for money and quality cuisine.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to achieve food service standards.  Work with the F&B Service team and take corrective action where appropriate when standards are not met.
• Check all food is stored and handled as per current food health & hygiene (HACCP) regulations

Be part of our tomorrow! We are hiring a Sport Marketing Executive at TEG Sport, which is part of TEG, the owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

Every day, TEG connects fans to unforgettable experiences and businesses to their audiences. We proudly partner with some of the world’s most iconic venues and lead in sports and entertainment event promotion globally. Join live entertainment’s most innovative, dynamic, and passionate global business.

We embody accountability, moving with purpose to solve challenges with passion and openness. Innovation and collaboration drive us to exceed expectations, guided by a whole-of-company mindset. 

An Exciting Opportunity Awaits!

TEG Sport is a producer and promoter of live sporting events featuring the world’s biggest sporting teams and brands. TEG Sport is owned by TEG, a global leader in live entertainment, ticketing, digital and data which sits at the heart of the live event experience for millions of fans. TEG operates worldwide out of seven country offices and includes TEG Live, TEG Sport, TEG Experiences, TEG Dainty, TEG Van Egmond, Laneway Festival, Handsome Tours, TEG Europe, Qudos Bank Arena, Ticketek, Ovation and SXSW Sydney.

About the Role

Working closely with the Senior Marketing Manager, the Marketing Executive will develop and execute tailored and comprehensive marketing plan for each sporting events, including tracking results and striving to achieve targets. This a permanent role and is based in Melbourne and reports to the Senior Marketing Manager.

As Marketing Executive, your role will be:

• Develop and execute tailored and comprehensive marketing strategies for TEG Sport events to meet commercial objectives
• Manage event marketing budgets
• Analyse ticket sales trends and apply insights to ensure marketing plan continues to maximise sales
• Develop and manage the TEG Sport brand on social media channels and help grow these
• Brief media bookings (ATL & BTL) and manage delivery of materials as required
• Manage the delivery of benefits to media & marketing partners (tickets, hospitality, money can’t buy opportunities)
• Oversee the appointment of publicists and the development and implementation of PR strategy with various freelancers/agencies as required, ensuring the seamless integration of publicity and promotional schedules from launch through to event dates 
• Create marketing plans and report on the results with TEG Sport Team and external stakeholders
• Be the key point of contact for Management, seeking direction, assets & approvals as required
• Localise event assets to support marketing, PR and hospitality sales
• Optimising digital campaigns and ensuring content is maximised across own channels
• Post campaign reporting 

About you:

As Marketing Executive, you will have:

• Min. 3 years marketing experience
• Relevant degree and/or business qualification preferred
• Experience within the Sport industry ideal
• Social media management experience
• Strong well-rounded experience managing and executing marketing campaigns across a variety of channels
• Highly organised & self-motivated with the ability to develop and follow-up on plans
• Have strong negotiation skills
• Commercially-minded with an understanding of business needs and financial performance drivers for TEG Live
• Experience managing budgets effectively
• Ability to multi-task, prioritise, and balance time across multiple events, partner relationships, and internal initiatives on a daily basis
• High attention to detail and professionalism, even whilst working under pressure and delivering against deadlines
• Passion for sport and the live sport industry
• Enjoy attending live sporting events

As a team member, you will: 

• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Be a team player willing to strive to deliver exceptional results. 

Due to the nature of this role, work is required outside of business hours and on the weekends

Please note: NB: Our Sydney office will re-open Monday 6 January 2025 and we anticipate commencing interviews from the second week of January.

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you'll love this role as Senior Software Test Engineer at Civica

As a Senior Software Test Engineer, you will collaborate with a cross-functional team of software engineers to implement automated solutions that proactively identify potential issues early in the development process. You’ll take ownership of designing, developing, and continuously enhancing test infrastructure and frameworks, ensuring your team has the right tools to deliver high-quality products to our users.

You will take a proactive approach to ensuring overall product quality within your functional domain, lead the testing community by developing standards, mentoring software test engineers, and promoting best practices. You’ll be responsible for tackling complex and critical testing scenarios, troubleshooting and resolving intricate issues to ensure seamless software delivery.

You’ll design, develop, and maintain automated test frameworks for web applications (including cross-browser compatibility), API, and backend systems to ensure high-quality and reliable software releases. Conducting API testing using tools such as Postman, Insomnia, or K6, you’ll validate both the functional and performance aspects of services. Your role will also involve collaborating with product managers, designers, and other colleagues to enhance product design, testability, and implementation strategies.

You will work closely with development teams to integrate automated tests into CI/CD pipelines, ensuring efficient and streamlined workflows. Your participation in code reviews will help drive continuous improvements in test automation quality, while you’ll also analyse test results, report bugs, and collaborate with cross-functional teams to resolve issues quickly and effectively.

Additionally, you will identify opportunities for process improvements and implement best practices to enhance testing efficiency and effectiveness. You may also be involved in recruitment processes, including conducting technical assessments when needed.

Your expertise and leadership will play a key role in shaping Civica’s approach to quality, ensuring that our testing standards drive excellent customer outcomes and the delivery of reliable, user-focused software.

What you will need to be successful in this role

• Experience in test automation, specialising in developing and maintaining reliable and scalable automated test frameworks
• Proficiency in programming languages such as Python, JavaScript, or TypeScript
• Solid understanding of API architectures, including REST and gRPC, with expertise in testing and validating API requests and responses
• Hands-on experience with CI/CD pipelines and integrating automated tests with CI/CD tools
• Strong analytical and problem-solving skills, with exceptional attention to detail
• Familiarity with cloud platforms such as AWS or Azure
• Experience with Agile development methodologies
• Proficiency in .NET (C#) is preferred
• Knowledge of containerisation tools (e.g. Docker) and orchestration frameworks (e.g., Kubernetes)

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Start Date: ASAP

Location: Falls Creek, VIC, 3697

Venue: Frying Pan Inn

Position: Food & Beverage Attendant

Join Traverse Alpine Group as a Front Of House Staff member, where your exceptional customer service skills will shine! We are the largest hospitality employer in regional Victoria & New South Wales and are proud to serve our guests with excellence in every interaction. As part of our dedicated team at The Boat Shed Lake Hume, you will play a vital role in creating memorable experiences for our guests in a dynamic and engaging environment.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Efficiently take and deliver food and drink orders.
• Ensure that the dining area is clean, organized, and inviting.
• Assist with food prep and beverage service as required.
• Accurately process payments and handle cash transactions.
• Provide detailed information about menu offerings and special promotions.
• Address and resolve customer inquiries and concerns with professionalism.

• Previous experience in hospitality or customer service is preferred.
• Strong ability to thrive in a fast-paced working environment.
• Excellent communication and interpersonal skills.
• Flexible availability, including nights and weekends.
• Experience with POS systems and handling cash is a plus.
• Knowledge of food and beverage service standards.
• Team-oriented mindset with a passion for exceptional service.

• Staff meals and discounted benefits across our portfolio of restaurants and cafes.
• Award winning large hospitality group with room to grow and succeed in this exciting industry
• Be a part of a passionate group of hospitality staff who bring their best everyday to work

Start Date: ASAP

Location: Falls Creek, VIC, 3697

Venue: Frying Pan Inn

Position: Food & Beverage Attendant

Join Traverse Alpine Group as a Front Of House Staff member, where your exceptional customer service skills will shine! We are the largest hospitality employer in regional Victoria & New South Wales and are proud to serve our guests with excellence in every interaction. As part of our dedicated team at The Boat Shed Lake Hume, you will play a vital role in creating memorable experiences for our guests in a dynamic and engaging environment.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Efficiently take and deliver food and drink orders.
• Ensure that the dining area is clean, organized, and inviting.
• Assist with food prep and beverage service as required.
• Accurately process payments and handle cash transactions.
• Provide detailed information about menu offerings and special promotions.
• Address and resolve customer inquiries and concerns with professionalism.

• Previous experience in hospitality or customer service is preferred.
• Strong ability to thrive in a fast-paced working environment.
• Excellent communication and interpersonal skills.
• Flexible availability, including nights and weekends.
• Experience with POS systems and handling cash is a plus.
• Knowledge of food and beverage service standards.
• Team-oriented mindset with a passion for exceptional service.

• Staff meals and discounted benefits across our portfolio of restaurants and cafes.
• Award winning large hospitality group with room to grow and succeed in this exciting industry
• Be a part of a passionate group of hospitality staff who bring their best everyday to work

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 3rd of February 2025
• Rotating Roster - Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD office for the first 2 week conveniently located next to Flagstaff station and then training will commence in our Geelong office for 10 weeks. Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $70052 (Inclusive of super).
• Guaranteed generous salary increases for the next year.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Cook at GYG, you will be at the heart of our mission to serve up the best Mexican food experience. Following the GYG recipe guide, your role will see you working with fresh ingredients and vibrant Mexican flavors, delivering quality creations for our new and loyal guests.  ​

We’re seeking someone with flexible availability throughout the week, Monday to Friday.

What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award ​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals ​
• Comprehensive training and support to set you up for success ​
• Team building activities and regular crew competitions ​
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few ​
• Opportunities for advancing your leadership abilities – real pathways into management and beyond​
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family 
• The chance to join our Hola Central team or become a Franchisee!

Click the "I'm Interested" button to express your interest in joining our team!