• Part-time (1 day per week) contract until 30 June 2025
• Join a passionate team, dedicated to supporting young people & their families
• Attractive Hourly Rate + Super + generous Salary Packaging benefits of up to $18,550

Are you a skilled and experienced Clinical Psychologist who is passionate about helping young people overcome mental health challenges?

As a Clinical Psychologist at headspace, you will have the opportunity to make a real difference in the lives of young people. Your key deliverables will include:

• Providing short to medium term counselling using evidence-based therapies such as Single Session Therapy, DBT, and CBT
• Actively working with young people to facilitate their recovery and development goals
• Conducting risk assessments and safety planning to address issues related to family violence, mental health, and substance misuse

At the heart of our approach is collaboration, and we’re looking for a passionate Clinical Specialist to join our team. In this role, you will engage in prompt, collaborative communication with referring doctors and specialists, working together to ensure the best patient outcomes.

You will stay at the forefront of clinical practice by utilizing the latest evidence to inform your therapeutic interventions. Your expertise will also contribute to regular clinical case reviews and multi-disciplinary team meetings, helping to shape effective clinical service pathways and enhance service delivery.

In addition, you will be responsible for conducting psychometric testing for ADHD and ASD, interpreting results, and producing detailed reports. If you're a dedicated professional with a keen eye for collaboration and clinical excellence, we'd love to hear from you!

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact David Rogers – Services Manager at [email protected]

This position is based in Port Macquarie, on the traditional lands of the Birpai People (Birpai Nation)

What’s in it for you? 
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Internal professional development calendar
• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Port Kembla Manufacturing facility is looking for an Electrical Technical Officer in our Hot Strip Mill (HSM) team based in Port Kembla. As a part of the broader Australian Steel Products portfolio, we have six major manufacturing sites at Port Kembla that deliver a variety of products, innovative solutions and services to our export and domestic customers.

Reporting into the Hot Strip Mill Asset Manager, in this role you will operate within a multi-skilled team focusing on the delivery of sustained improvement in process uptime and unit cost reduction to our HSM plant assets. To ensure operational productivity and asset improvement targets are achieved, you will bring an integrated and comprehensive approach to elimination of defects, identifying and leading improvement projects, coaching team members while minimising risk to the business.

What Will You Do?

Lead and supporting the team to deliver on equipment reliability targets and asset performance, you will:

• provide day to day electrical technical support, advanced problem-solving and fault-finding.
• analyse plant and equipment performance data for patterns and ensure recurring problems are resolved and effective solutions are institutionalised using Root Cause Analysis approaches with a focus on failure elimination 
• Support the day to day management of plant maintenance activities, including the planning, organising, safe execution of maintenance and  the shutdown and commissioning of plant
• coach & mentor maintenance team members by identifying and closing technical knowledge gaps
• identify and implementing equipment reliability and cost improvement projects
• build effective relationships to drive the continuous improvement in the reliability of our HSM assets

 More About You

You will hold a diploma or degree qualification in Electrical Engineering combined with suitable experience in relevant maintenance within manufacturing or heavy industry. As a result, you will have:

• tertiary qualifications in Electrical Engineering
• Electrical supervisor licence.
• a commitment to the safety and wellbeing of yourself, your team and others
• experience working in a similar industry within Electrical Maintenance, with a strong focus on defect elimination and equipment reliability  
• experience with fault finding PLCs and motor control systems 
• the ability to work both independently and as part of a manufacturing team, to influence peers and colleagues to meet operational requirements, scheduling and people demands

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Friday 6th December 2024.