Assistant Manager -Western Hotel

• $74,000 Base Salary + Super + Bonus + Team Benefits
• Development Opportunities
• Amazing perks - check out our full benefits at the bottom of this ad

Paying homage to the former owner’s father who’s well-known in the community, Ian’s Western Hotel has undergone recent renovations and renaming to now be known simply as Western Hotel.

There’s places to go, so dream big
We’re part of a big group that caters for big dreams. You can go places within ALH and beyond! 

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at Western Hotel

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

• Join a Great Team 
• $31.23 Per Hour
• Great Team Member Discounts on Offer 

We are currently looking to add a dedicated and professionas Bar and Floor Staff to our friendly team at Oaks Port Douglas Resort on a casual basis! 

Spend your days making cocktails by the pool!

Duties Include:

• Taking guest orders
• Memorize menu and offer recommendations
• Serve food to guests
• Provide guests with exceptional customer service 

• Part-time (1 day per week) contract until 30 June 2025
• Join a passionate team, dedicated to supporting young people & their families
• Attractive Hourly Rate + Super + generous Salary Packaging benefits of up to $18,550

Are you a skilled and experienced Clinical Psychologist who is passionate about helping young people overcome mental health challenges?

As a Clinical Psychologist at headspace, you will have the opportunity to make a real difference in the lives of young people. Your key deliverables will include:

• Providing short to medium term counselling using evidence-based therapies such as Single Session Therapy, DBT, and CBT
• Actively working with young people to facilitate their recovery and development goals
• Conducting risk assessments and safety planning to address issues related to family violence, mental health, and substance misuse

At the heart of our approach is collaboration, and we’re looking for a passionate Clinical Specialist to join our team. In this role, you will engage in prompt, collaborative communication with referring doctors and specialists, working together to ensure the best patient outcomes.

You will stay at the forefront of clinical practice by utilizing the latest evidence to inform your therapeutic interventions. Your expertise will also contribute to regular clinical case reviews and multi-disciplinary team meetings, helping to shape effective clinical service pathways and enhance service delivery.

In addition, you will be responsible for conducting psychometric testing for ADHD and ASD, interpreting results, and producing detailed reports. If you're a dedicated professional with a keen eye for collaboration and clinical excellence, we'd love to hear from you!

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact David Rogers – Services Manager at [email protected]

This position is based in Port Macquarie, on the traditional lands of the Birpai People (Birpai Nation)

What’s in it for you? 
EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Internal professional development calendar
• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great