About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
• Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
• Providing a superior level of customer service
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labour utilization rates as per target
• As a Field Service Technician you are also required to carry out general duties from time to time as requested by management

MINIMUM QUALIFICATIONS:  

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers licence
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel 25%

PREFERRED QUALIFICATIONS: 

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto  electrical or related field
• Strong organizational skills with exceptional follow through and attention to detail.
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.
• Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email
• Working at heights license

DOF is a global leader in providing services to the offshore industry. With a diverse fleet of state-of-the-art vessels and a team of highly skilled professionals, we deliver superior solutions for offshore operations worldwide.

Move to Improve and bring the company forward!

An important part of the DOF culture is to learn from the experienced and skilled people we are so fortunate to recruit. If you feel that you can contribute and make us better, we promise you that we are always open to ideas and innovation. After all, it is the culture of innovation that has made DOF one of the most exciting places to work. In DOF you can make a difference in an environment ready to solve problems and implement good ideas quickly. We offer exciting activities and plenty of opportunities to grow. Our experts will help you to develop your knowledge, skills and experience in DOFs core activities.

Are you our Injury Management Coordinator?

DOF is currently seeking an experienced and dedicated Injury Management Coordinator to join our team. As the Injury Management Coordinator, you will be responsible for the following:

• Proactively managing the Injury Management Process and Return to Work Programs for DOF - APAC within relevant legislative and company guidelines.
• Ensuring the relevant Country, State or Territory specific Worker’s Compensation legislation is adhered to.
• Managing injuries or illnesses incurred at work to deliver the best outcome to the employee and Company.
• Managing insurance claims in conjunction with Insurance Specialist and aligned with the DOF Claims process.
• Liaising with the company appointed workers compensation insurers and brokers to ensure there is continual high level strategic analysis of claims to help mitigate costs and ensure workers resume their normal duties as soon as practicable.
• Assisting the HSEQ management team with claim analysis to identify the agency of injuries to address shortfalls.
• Attending claims reviews with insurers on a quarterly basis ensuring effective management and coordination of work-related injuries and illnesses,

This is a permanent part-time role : 23 hours per week.

• Minimum 5 years of experience as an Injury Management Coordinator, including Return to Work Programs in a similar role
• In-depth knowledge of workers' compensation laws and regulations
• Experience in the Oil & Gas sector will be highly regarded but is not essential.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office suite
• Allied Health qualification - Physiotherapist, Occupational Therapist, Exercise Physiologist, or similar
• Certificate in Worker’s compensation and Injury Management (desirable); or
• FNS41915 CERT IV in Personal Injury Management (desirable)

Who we are

At DOF, what we do is as important as the way we do business – our operations are safe, legal and ethical, everywhere we do business. The DOF team treat each other and our surroundings with RESPECT, INTEGRITY and strive for EXCELLENCE in all we do. All our employees are expected to have a drive for results and solve problems, but not without showing integrity and focusing on communication along the way.

With a multi-national workforce of around 3,800 personnel, DOF is an international group of companies which owns and operates a fleet of modern offshore/subsea vessels, with an engineering capacity to service both the offshore and subsea market. With more than 40 years in the offshore business, the DOF group has a strong position in terms of experience, innovation, product range, technology, and capacity.

DOFs core activities are vessel ownership, vessel management, project management, engineering, vessel operations, survey, remote intervention and diving operations. DOF offers a full spectrum of top-quality offshore services to facilitate an ever-growing and demanding energy industry.

The company’s main operation centers and business units are located in Norway, UK, USA, Singapore, Brazil, Argentina, Canada, Angola, and Australia.

Our Values video

Contact Person : Karen Taylor, Senior Human Resources Adviser :+61 8 9278 8761 or E-mail:  [email protected]

We offer all our employees the benefit of working in a safe and supporting environment, where all are treated with dignity and respect.

Your salary will be commensurate with your qualifications and experience.

If you believe you have what it takes; share our values and want a career working with DOF, we encourage you to apply. Please upload your Resume and Cover Letter to this vacancy at below link, addressing the requirements of the role.

Shortlisting of candidates will commence immediately.

DOF is an equal opportunity employer and a values-driven organisation that embraces diversity with "Respect" as one of our five DOF values. The successful candidate will thrive in a corporate office of a global company among colleagues and stakeholders from different countries and cultures.

What Your Day Will Look Like?

You will represent one of our exciting clients, Voyages Indigenous Tourism Australia. You will be their brand ambassador and will play an integral role in acquiring, engaging and retaining customers. 

Who are Voyages?

Voyages operate some of Australia’s most magnificent remote resorts, including the iconic Ayers Rock Resort, and the Mossman Gorge Centre at the gateway to the Daintree Rainforest. Voyages’ mission is to offer their visitors the most enriching experiences possible, while also directly supporting Indigenous communities through training, employment and business development opportunities.

You will be servicing new and existing customers, handling complaints, bookings and transferring credits via email, calls and web chat. 

• You will receive inbound calls and assist customers with booking accommodation, processes payments and book tour services
• You will answer customer enquiries via email and web chat 
• You will put  your multi-tasking skills to the test by navigating through multiple systems whilst maintaining customer engagement
• You are confident and resilient and are able to engage with a diverse customer base 
• You have a strong attention to detail