What is this role about?

The Senior Analyst, Data Quality will be providing support to Data Stewards and Data Custodians in the Product Domains and Corporate Functions to comply with Cuscal’s Data Risk Management Policy and Data Quality Management Standard. 

Here are some of the key outcomes the role will be driving: 

• Enable Data Stewards and Custodians to measure and report data quality health across prioritised systems / use cases. 

• Enable Data Stewards and Custodians to trust and verify the accuracy of their data to enable them to make critical business decisions. 

• Enable ETS – Data Services to implement data quality requirements for Critical Data Elements (CDEs). 

Specific roles and responsibilities include:

Data Risk Management Uplift Initiative 

• Define and elicit data quality requirements for in-scope CDEs in accordance with the Data Quality Management Standard. 

• Define approach to measure and report data quality health for in-scope CDEs. 

• Contribute to the design of data quality issue logging, triaging and prioritisation process. 

Data Quality Assessment 

• Conduct data quality profiling to identify patterns and trends for data anomalies, errors or inconsistencies. 

• Conduct data quality profiling to understand  

• Design data quality remediation plans considering outputs from cost-benefit analysis. 

• Develop SQL scripts for querying, data analysis and automating any data quality processes where feasible. 

Data Profiling and Cleansing 

• Assist Data Stewards and Custodians in profiling and cleansing prioritised data sets / CDEs to identify and rectify data errors, inconsistencies and duplications in accordance with the Data Quality Management Standard. 

Data Quality Health Monitoring 

• Prepare data quality metrics for review and approval by Data Owners, Stewards and Custodians. 

• Assist Data Steward / Custodian in raising data quality issue in Cuscal’s Governance Risk and Compliance (GR&C) tool and design remediation plan to track the issue to closure. 

• Design dashboard for presenting data quality trends and key risk areas at Technology Risk Committee (TRC) and Data Governance Committee (DGC) on a regular basis. 

Custodian of Data Quality Tool 

• Support management in selecting a Data Quality Tool that meets Cuscal requirements 

As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your Primary duties & responsibilities include:

• Manager on duty for the hotel, including check-ins, check outs and guest enquiries
• Perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensuring the safety of our guests throughout the night

The Housekeeping Supervisor is responsible for assisting the Housekeeping Duty Manager in effectively managing all areas of the Housekeeping department. This is a part time role that will require early morning starts and weekend work.

Duties

• Check cleaned rooms to ensure they meet hotel standard
• Train and motivate team members on a daily basis
• Ensure room cleaning productivity is monitored and maintained
• Room allocations for all staff on a daily basis
• Assist with lost property requests from guests
• Handle & resolve guest complaints
• Liaise with other hotel departments to ensure all guest requests are met

We are looking for a Scheduling Officer with a positive attitude, customer focused mindset and a strong drive to deliver, optimal logistic scheduling of services and care appointments to our Home Care clients. The position is on a full-time basis and will be based in our Launceston TAS office.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Scheduling Officer is responsible for the proficient and timely allocation of a team of Home Care Assistants to deliver client care and support in alignment with clients’ needs and preferences and a range of program requirements within the home care setting. The role is also responsible for maintaining timely communication with clients, families and field staff about changes to rosters and/or allocated staff.

The Scheduling Officer is an important role within the Home Care team that enables the service to deliver care and supports to clients ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and client service agreements.

Responsibilities:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect client requests, within scope of role
• Update and maintain roster changes to ensure accuracy
• Emphasis on maintaining a roster with over 90% permanent staff, optimising employee utilisation based on their availability and capacity.
• Ensure permanent rosters are published at minimum 2 weeks in advance
• Effectively manage of non-billable hours including but not limited to kilometres, overtime, and training
• Ensure that new Respect Home Care client services and schedules are established within agreed-upon service level agreements
• Monitor hours worked by Home Care Assistants to ensure they are working within the scope of industrial relations obligations across Enterprise Agreements and/or relevant employment awards
• Demonstrates a high level of customer service to clients, general public and staff in a prompt, professional and effective manner
• Communicate sensitively, openly and effectively with clients, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses
• Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support
• Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards, the Home Care Packages Program
• Act, report, and document hazards, incidents or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines
• Contribute to continuous improvement initiatives and safety culture, facilitate and participate in client conferences
• Ensure timely management of finalising schedule inputs into timekeeping as per fortnightly payroll cycle
• Other duties as required

Essential:

• Demonstrated expertise in scheduling and workforce planning, ensuring the development of effective schedules that account for employee availability and organisational compliance
• Experience in assisting with inquiries, including the administration of roster changes, cancellations and leave arrangements.
• Excellent attention to detail and accuracy in scheduling and data management.
• Proficient in using scheduling software or workforce management systems.
• Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Current National Police Certificate (or ability to acquire)

Desirable:

• Certificate III in Business Administration (or similar) or equivalent experience in the workforce
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Experience working in rostering services in a large multifaceted organisation

We will be reviewing and assessing applications as they are received, so early submission is encouraged.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive Salary + Super and entitlements.
• Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!
• Meaningful work in a growth-driven organisation.
• A healthy and positive workplace culture.
• Discounted private health insurance

A unique position has become available as we expand our Home Care Package portfolio within Northern Tasmania. We're looking for a fulltime Case Manager to join our dynamic team.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:

The Case Manager is a full-time position based in Northern Tasmania with flexibility. The successful candidate will be responsible for the initial provision and case management of Home Care Packages for clients. The position is pivotal to directing client care covering appropriate intake and assessment, care planning, community engagement and documentation, monitoring and review, fund management and advocacy as required.

A dynamic role within our Tasmania team, working in close partnership with the Home Care Clinical Lead. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

Essential:

• Experience in case management/the provision of aged care and/or home care, typically 3 years+
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Strong communication skills, demonstrated ability to build rapport with internal and external stakeholders
• Client-centric approach and willingness to advocate on behalf of clients
• Proven ability to work independently , make sound judgements, and prioritize tasks in a fast-paced environment
• Experience in budgeting and funds management
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Ability to problem-solve and resolve conflict
• Current National Police Certificate (or ability to acquire)
• Current driver’s license

Desirable:

• Certificate 4 in Home & Community Care or Aged Care
• Bachelor’s Degree (Desirable - Registered Nurse)
• Exposure to workforce planning & scheduling principles

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

As a member of the Safer Gambling team, you will play a key role in monitoring and ensuring the well-being of our customers by analyzing their transactions and account behaviour to identify potential indicators of problematic gambling. Your primary responsibility will be to detect early warning signs of risky behaviour, intervene when necessary, and provide support to those customers who may be experiencing difficulties with gambling.

In addition to your core duties of analysis and intervention, you will have the opportunity to work closely with customers who exhibit concerning behaviour, offering guidance and assistance to help them make informed decisions and take the necessary steps toward safer gambling practices. This may involve educating customers on available tools and resources, such as self-exclusion or deposit limits, to help them maintain control over their gambling activity.

Through your contributions, you will help shape the company's commitment to responsible gambling, ensuring that we uphold the highest standards of care and customer support. This role is perfect for individuals who are passionate about promoting safer gambling practices and want to make a meaningful impact within the industry.
 
Where and how you can work 
This role is based in Brisbane, Australia (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. 
 
Please note: This role requires flexibility beyond the standard Monday to Friday, 9-5 schedule.  
 
Your day-to-day.  

• Monitor customer behaviour using data monitoring systems and manual reviews of transactions.  
• Offer assistance for inquiries related to safer gambling.  
• Engage with customers exhibiting signs of potential problem gambling.  
• Manage customer self-exclusion requests.  
• Act as a point of contact for distressed customers and their families, providing support.  
• Collaborate closely with internal stakeholders and teams.  
• Complete daily administrative tasks. 

 
 
What you’ll bring 

• A great attitude and a willingness to learn. 
• Effective communication and interpersonal skills, including active listening.  
• Strong analytical skills, including the ability to draw conclusions from different information sources. 
• Proficiency in managing and handling sensitive information with utmost confidentiality. 
• Demonstrated ability to express empathy and understanding towards diverse client personal situations.  
• Familiarity with IT concepts and tools is essential. 
• Knowledge of both the wagering industry and safer gambling practices or the ability to develop such knowledge. 

Entain Lifestyle 

• Embrace your need for a work-life balance through our 6 weeks of annual leave.   
• Celebrate the joy of starting a family with 12 weeks of paid parental leave. 
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
• A wealth of learning and development opportunities, empowering you to broaden your expertise and achieve professional growth. 
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events. 

Who are we?  
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences. 

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.  

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference. 
 

For more information, please reach out to us at [email protected] or hit apply now. 

We are currently seeking experienced and motivated Home Care Assistants to join our Home Care business on casual basis. The position is in Devonport and La Trobe areas.

Join the 100-year old Respect business at a time of expansion – we have new clients joining us every week. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

About us

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

About the role

The Home Care Assistant delivers individual, personalised care and assistance to clients so that they may continue to live in their home and focus on their quality of life. The Home Care Assistant’s responsibilities may include, monitoring and communicating client condition, transportation, house cleaning, personal hygiene, meal preparation and other health and wellness related activities. As a Home Care Assistant, you will demonstrate a commitment to best practice care and ensure that all in-home care is provided in a personalised, caring and respectful way in accordance with Respect’s policy and procedures and aligned to the client care plans, goals and health outcomes.

To be successful in the role, applicants will need to demonstrate:

• A genuine passion to make a difference in aged care community services
• The ability to work independently and as part of a team
• Respect for all, regardless of background, gender, age, religion, race, or sexual orientation
• Excellent interpersonal, communication, writing and computer skills.
• A flexible approach – we flex with you
• Confident using electronic communication and applications – We keep you up to date with information and work with you to learn the systems
• COVID vaccination – a must have in the Home Care industry
• Valid CPR and First Aid
• Certificate III in Ageing, Certificate III in Individual Support or similar qualification
• Full driver’s license and suitable transportation.
• Ability to provide client transportation
• Available on Monday to Friday, and occasionally on weekends.
• Possibility to work later shifts (until 8:00 p.m.)

What we can offer you:

• Competitive salary and conditions, not-for-profit salary packaging.
• Opportunity to build a career that promotes within – a ‘People first’ culture
• Paid travel time and kilometers
• Proactive learning & development plus paid training and induction – your training hours paid
• Flexible work arrangements and have a genuine opportunity to make a positive impact on the community

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

Respect - Treat all people with fairness and dignity

Care - Look after and protect the elderly, and each other

Teamwork - Encourage, cooperate, and build trust

Courage - Do the right thing, even when it’s difficult

Integrity - Be open, honest, and trustworthy

Innovation - Think differently to solve problems

Excellence - Drive quality to continuously improve

First Focus, Australia's best national Managed Service Provider, is seeking a people focused Branch Manager/HR Generalist, on a full-time basis at our office in the Brisbane CBD. The ideal candidate will have experience working as an office manager or Executive Assistant in a professional services environment with some HR responsibility

About the role

This role revolves around people and has two main parts. First, you will be responsible for the office environment in our Brisbane branch, driving employee engagement and being an ambassador of the First Focus values! And then you will support people managers across our national business, assisting with coordination in areas such as compliance, performance management and training.

Reporting to our Chief People Officer, you will maintain an exceptional culture and working environment in our Brisbane CBD office and ensure that the office runs smoothly and efficiently. You will build strong personal relationships with every member of the Queensland team and be the eyes, ears, hands and feet of the People function in Queensland.

In addition, there will be opportunities to get involved in number of different people functions across the organisation including training, onboarding, performance, employee relations and compliance. As the role develops, creating and delivering training, implementing new employee benefits, coordinating areas of compliance and contributing to outstanding teamwide communication may all come into the scope of this role.

Key Responsibilities

• Maintain high levels of happiness and employee engagement in our Brisbane office
• Day to day management of office facilities, vendors and equipment
• Be the ‘feet on the ground’ for people managers with remote employees in Brisbane
• Provide an exceptional experience for new employees joining our Brisbane team through organic or acquisitive growth
• Prepare training content and/or deliver training to various teams across the organisation
• Assist people managers by coordinating documentation and compliance in areas like employee relations, compliance and performance
• Administer applications and systems including our LMS, employee engagement software and performance management system
• Form part of a broader team of Branch Managers overseeing employee engagement across Australia, New Zealand and the Philippines

• Office management experience, ideally in a professional services environment

• Highly developed emotional intelligence and a passion for people
• Strong administrative skills and attention to detail
• Excellent communication and facilitation skills
• A warm personality and a great sense of humor!
• A genuine alignment with the First Focus values - don't apply until you have checked these out on the About Us page of the First Focus website because these values matter to us!
• Experience across other HR functions would be advantageous

• Up to $110k FTE.
• A dedicated training day every month
• Multiple opportunities for personal and professional development
• Option of a subsidised Tesla company car as part of your salary package
• Inter-office travel program to work from other offices and locations
• Free access to our EAP, including 1:1 coaching sessions from qualified psychologists or counsellors
• Volunteer days and the ability to get involved in our ‘ Make A Difference’ Council
• Company profit share for all employees with 2 years tenure or greater
• Regular social events, and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

The 9Predict data science team develops, builds and delivers data science products to provide audience forecasting and solutions to business problems. Key responsibilities include gathering and analyzing data, developing and implementing data science models, and communicating findings to stakeholders. We push the envelope in what is possible and work on new and novel implementations of data science techniques.

Major area of focus for the team is forecasting audiences across all of Nine’s assets (Metro TV, Regional TV, 9NOW and other channels) to more effectively monetise & yield manage commercial ad inventory.

Role Responsibilities

• Analyse large and complex data sets to uncover insights and trends.
• Develop predictive models and algorithms.
• Collaborate with other data scientists and analysts to design and implement innovative solutions that support business objectives.
• Implement and maintain data pipelines and workflows.
• Conduct data cleaning, transformation, and validation.
• Create and present clear and concise reports, visualisations, and dashboards to communicate findings and recommendations to stakeholders.
• Use data visualisation tools to effectively convey complex data insights to non-technical audiences.

Employee Responsibilities

• Stay updated with the latest industry trends, technologies, and best practices in data science and media analytics.
• Participate in training and professional development opportunities to enhance skills and knowledge.
• Contribute to a positive and collaborative team culture.
• Share knowledge and insights with team members.
• Ensure compliance with data privacy regulations and ethical guidelines in all data-related activities. 
   

Are you a results-driven professional with a passion for sales, relationship management, and driving business growth? Bosch Oceania is seeking a dynamic Regional Sales Manager to cover the Queensland, Western Australia, and Northern Territory regions. This role offers an exciting opportunity to make a meaningful impact in robotics, automation, and manufacturing solutions. This is a Maximum term (2 Years) full-time opportunity, it will be a home-office based role which will require regular regional and domestic travel, and occasional international travel.

As a Regional Sales Manager, you will:

• Proactively seek out and develop new regional business opportunities by effectively communicating the value proposition of BAMS to current and potential customers.
• Coordinating marketing and advertising activities across Queensland, Western Australia, and the Northern Territory.
• Facilitating regular discussions, meetings, and conferences with BAMS customers.
• Representing BAMS at exhibitions and conferences.
• Partnering with customers to understand their commercial and technical requirements and assist in creating tailored solution concepts.
• Performing market analysis, benchmarking, and support BAMS offerings while maintaining a competitive edge.
• Managing the end-to-end customer-facing sales process, including marketing and sales strategy, lead generation, enquiry handling, oversee project execution, and post-service follow-up.
• Fostering effective communication and collaboration with BAMS teams to ensure alignment and seamless execution of customer projects.
• Identifying cross-selling opportunities.
• Regularly update the CRM system with accurate and timely information on sales activities, customer interactions, and leads.
• Collaborating with divisional partners and sales support teams to maximize market engagement.

Working as part of a friendly and welcoming team, your role will include the following duties:

• Clean guest rooms, storage areas and corridors as allocated to the required standard and in time allocated
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct procedures
• Carry out programmed / regular cleaning duties as allocated.

Our team is looking for a senior project manager to deliver a mix of retail and Commercial Developer projects.

• Authority approvals – to seek approval (CDC or DA), before start of works on site. Liaise with certifiers/ consultant/ builders to get all docs. (submit the CDC application online and engage town planners to submit DA applications)
• Document management system – all design docs, meeting minutes are recorded and distributed via a software by Procore. (take live Minutes in Procore`s templated software)
• Design – Liaise with Planners , engage external arch, traffic planners & structural designers to finalize drawings.
• Tendering – Scope finalization, based on feasibility walks, Liaise with T&T cost mangers - to prepare cost plans, tender docs, tender briefings/tender walks, interviews and award.
• Construction coordination(with external stake holders) – Liaise with Fit out builder, novated arch & structural designers; mechanical, refrigeration and electrical contractors; nominated security, signage & IT contractors
• Construction coordination(with internal stake holders) – Liaise with property team, design/planning team, finance team
• Finance – forecast cashflow, assess payment claims and variations
• Safety – safety observations to be raised and encouraged with the builder(additionally, engaged external safety auditors to review safe practices on a monthly basis)
•  

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Oaks Brisbane on Margaret Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

The Category Manager is responsible for overseeing a specific category within the commercial brands portfolio, driving both strategic and operational success. This role involves developing long-term growth plans, managing daily operations such as range optimization, pricing, and supplier relationships, and collaborating cross-functionally to implement data-driven strategies. The Category Manager ensures category profitability and growth by leading market analysis, product lifecycle management, and fostering collaboration across teams.

Other responsibilities include: 

• Develop and implement category strategies aligned with business objectives, backed by market and competitor analysis.
• Conduct market research and analyse customer behaviour to stay competitive and identify growth opportunities.
• Optimize the product range by managing the lifecycle, introducing new products, and collaborating with suppliers to align with customer demand.
• Set pricing strategies, manage margins, and coordinate with marketing teams to drive promotions and engagement.
• Build and maintain strong supplier relationships, negotiate contracts, and ensure consistent product supply and alignment with strategic goals.
• Regularly track and report category performance, providing insights to guide strategy and ensure financial targets are met.
• Lead and mentor the team, setting goals, monitoring performance, and fostering a culture of development and inclusivity

We’re looking for a skilled Back End Engineer to join our team of creators who are consistently raising the bar for user experience. Working behind the scenes, the ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and an analytical mindset. This person should be comfortable working independently as well as with a team in the design and development of mission-critical websites, applications, and layers of infrastructure. The back end developer will have an immediate effect on our business success as well as the success of our clients. The ideal candidate will have deep knowledge of AWS/Azure with C#/Node.js services.
 

Key Responsibilities

• System Architecture: Design and implement robust, scalable, and secure back-end architectures to support mobile applications and cloud-based platforms.

• Team Leadership: Lead, mentor, and manage a team of engineers, ensuring best practices in code quality, architecture, and development processes.

• Mobile  & Web Integration: Collaborate with web & mobile development teams to build APIs and services tailored for applications, ensuring optimal performance and user experience.

• Cloud Solutions: Leverage cloud computing platforms (e.g. AWS and Azure) to build scalable and resilient infrastructure.

• DevOps: Setup and optimise CI/CD pipelines, automate deployments, and manage infrastructure.

• Technical Problem Solving: Identify and address technical challenges, from debugging complex issues to optimising system performance.

• Stakeholder Communication: Collaborate with product managers, designers, and other stakeholders to define project requirements and deliver high-quality solutions on time.

About you:

• You probably already know 5 or more languages and frameworks, and are learning something new as we speak.

• Whilst you may not be an expert in every language, framework or database, you have a substantial breadth of experience across many.

• You possess, not only a willingness, but an excitement at learning new technologies, languages, frameworks and databases. 

• You don't need to be handheld. You know how to learn and have a demonstrable ability to learn on the job. (This is most likely how you've previously learnt new things!)

As a Kitchen Hand, you’ll play a key role in keeping the kitchen running smoothly and efficiently. You’ll help maintain an organised workspace, ensuring the highest standards of cleanliness, hygiene, and food safety are always met.

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation

This role reports to the Senior Director, Global Employee Customer Management Leader.

The successful candidate will be responsible for day-to-day operations of a well-established regional SME team within our Global Customer Support organization.

This includes providing in-person leadership to managers, technical support engineers, interfacing with Development on customer impacting enhancements and fixes, recruiting and development of support staff, and meeting or exceeding SME team key performance indicators.

The successful candidate will also have responsibility for leading efforts in developing and implementing world class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support.   

Responsibilities 

• Listen and drive the best possible internal employee experience and to recruit and retain the best technical talent possible
• Partner with local leadership both within and outside the support organization to provide an exceptional Customer and case support experience including real-time phone and web channels
• Develop and effectively drive local initiatives to help meet our Global Customer Support objectives as measured through key results including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), aging backlog, NPS, engineer productivity, and to keep customers informed through the case relief process Responsible for People Management, including managing multiple managers, hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion, customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Understanding the ServiceNow platform and its components
• Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage the company’s and department’s vision, goals, mission and values. 

Starbucks Baristas personally connect with, laugh with and uplift the lives of our customers – even if just for a few moments. Their work goes beyond handcrafting a perfectly made beverage; it's about creating a human connection with every customer. They enjoy being able to achieve these aspirations autonomously, while representing a world class brand and the perks that come from being a barista at Starbucks!

No day will be the same as a Starbucks barista, from taking customer orders to handcrafting beautiful beverages, including coffees and frappuccinos. We’re all about great teamwork, customer connections and exploring your creativity. 

To be a Starbucks barista 

We'd love to hear from people with:

• High levels of energy and enthusiasm with a can-do attitude

• An openness to getting the job done and helping your team in a dynamic retail environment

• A genuine passion for creating memorable and unique moments of connections with customers

• A willingness to learn and strong interpersonal skills

 Our Partner Promise & Benefits

• You will be supported with a structured and ongoing training program

• Grow and develop your passion for coffee – become a coffee master!

Who are we?

Being a Starbucks partner means having the opportunity to be something more than just an employee. Our mission is to nurture the limitless possibilities of human connection - with every cup, conversation and community. We support each other, learn from each other and grow together. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

Beyond just food, Starbucks is well on its way towards our multi-decade aspiration of becoming a resource positive company - by storing more carbon than we emit, eliminating waste, and replenishing more freshwater than we use.

If you are passionate about joining the Starbucks team, apply now! Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.

Please note, your application will also be considered for nearby stores, so you are not required to apply to multiple stores at once. 

We care about the effort you have gone to submit an application & have a personal commitment to respond to every applicant.

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

The Software Engineer role is responsible for delivering high quality code in a timely manner while working with the Tech Lead and Engineering Managers to design solutions as appropriate. Working in an agile environment you bring excellent problem-solving skills while delivering quality software. On a day-to-day basis the Software Engineer is actively helping enhance the continuous improvement of our technical delivery and agile processes while positively contributing to discussions and team dynamics. The Software Engineer will proactively seek to learn and grow on the job to push the quality of the team's delivery forward. The Software Engineer is responsible for delivering high quality application, automation and testing code in accordance with industry best practice and OFX guidelines.

What you do

• Work closely with the Tech Lead and Engineering Manager in delivering code and participating in code reviews.
• Ensure code is efficient and adheres to OFX coding standards and guidelines and industry best practices.
• Ensure you take ownership of work and collaborate effectively with the team. Seek clarification from Engineering Manager, Tech Lead and senior engineers.
• As part of an agile team assist outside of your core skills including deployments, QA and level 3 support when appropriate.
• Work collaboratively within the agile team to deliver user stories. Owning stories to ensure they meet all functional and non-functional acceptance criteria.
• Work with the Engineering Manager and Tech Lead to create solutions and conduct spikes when required.
• Participate in code reviews and proof of concepts.
• Maintain consistent and constant communication with stakeholders.
• Document solution proposals, decisions and guides to troubleshoot and maintain systems we own.
• Stay curious and learn and acquire skills on the job.

• 9 month contract, ending September 2025
• 38 hours a week (full time) Monday to Friday, 8am to 4pm, 1-2 weeks on site paid training, no call center experience required
• Primarily home based role, come to the Parramatta office once a week for paper based work
• $53,540 annual pro rata + Super + Employee discounts

About the Accor Group

Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle. We pride ourselves on our 40+ brands, which include the Novotel, Mercure, Mantra, Ibis, Adagio, Sofitel, Pullman, Sebel & Fairmont.

Our Business

With over 400,000 loyal members, Accor Plus is the subscription arm of Accor’s Asia Pacific business. We offer a paid loyalty subscription product to our loyal customers, who enjoy amazing benefits & exclusive offers at over 800 of our Hotels.

About the Role

Working on a 9 month contract & you will work full time hours Monday to Friday, where you will primarily receive inbound sales & service enquiries, from both potential customers & existing members.

Reporting to the Service Team Manager, you will be part of the Parramatta Hybrid team, assisting with a range of enquiries relating to the Accor Plus Loyalty Program. Our enquiries include inbound sales calls regarding our Loyalty Program, concerns/complaints from existing members and additional requests about our Loyalty product. More specifically, you will:

• Receive inbound calls from customers, where you will practice amazing customer service
• Show strong resilience & problem solving, helping resolve complaints from our members
• Use multiple systems (in addition to the phones), replying to customers via our Email & Social Chat platforms 
• Come to the Parramatta office once a week to attend to manual paper based work (sending out new cards to customers etc)

About You

No previous call center experience required! Our ideal candidate needs to be a people person, who loves connecting with customers over the phone. To be successful in this role, you must:

• Work full time, Monday to Friday, between 8am & 4pm
• Be comfortable receiving calls & have the ability to provide amazing service, on each & every call
• Strong communication skills, both verbal & written, in order to respond to Email/chat box enquiries 
• Commute to the Parramatta office, at least once a week, to attend to on site paper work
• Comfortable working on a 9 month contract, with no guarantee of extension 

Why Us?

Enjoy full support and personalised training program, plus ongoing development and coaching from our supportive managers to help you succede in your contract. Other benefits include:

• Enjoy a predominately home based role, after our initial training

• FREE Accor Employee discounts

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

The Director of Corporate Communications reports to the Head of the function in the Australia, New Zealand and South Pacific cluster. The role is responsible to develop and execute compelling and strategic communications campaigns, that help our stakeholders (internal and external) to understand the value Visa can bring, and advance delivery of our business goals.

This role:

• Will develop and deliver two-to-three broad corporate communication campaigns over the course of the year – each campaign built around a connected set of moments and with delivery of the associated tactics:
  • Working with internal and external stakeholders to conceive and create the outputs that deliver engagement with key audiences
  • Seeking out the stories and opportunities for thought leadership that can make the campaign stand out from the status quo
  • Creating moments that connect with Visa’s clients, employees and industry stakeholders
• Work with colleagues in the Comms team to manage day-to-day media relations and issue management
• Work with the Head of the function in market to set the internal communications strategy and the regular touchpoints to deliver it, including monthly town halls, leadership and strategy forums and other culture-driving activity.

We are a small but nimble team, and all work across audiences and channels to achieve the best possible outcomes for the business and our audiences. This role collaborates closely with regional and global Comms colleagues.

The successful candidate will be an experienced and thoughtful Corporate Communications professional, with a history of delivering Communications campaigns that reach below the top layer of awareness, think long-term and can find connections to build bigger stories out of seemingly disconnected parts. The successful candidate will need to be fast-moving and adaptable, flexible in their thinking and ready to help the team and the business refocus and move on quickly as required.

Why this is important to Visa

We are seeking an outstanding candidate to help us advance and protect Visa’s reputation and drive business growth across Australia, New Zealand and the Pacific Islands.