Security Officer Trident Services Security Pty Ltd is an industry leader in the provision of integrated services, including cleaning and security services in retail centres and airports throughout Australia.  We pride ourselves on the delivery of highly proactive and well managed services to our Clients. We are currently seeking a suitably qualified and experienced Security Officer.  The successful candidates will be responsible for the delivery of high quality, client focused security services. Your duties and area of responsibility will include: Provide high quality customer service front line service and supportRisk identification and issue resolutionReporting and recording incidents and various other activities whilst on shiftResponding to all medical and security incidentsStrong interpersonal, written and verbal communication skillsResponding to emergency events in accordance with site systems and processesAbility to develop professional relationships with emergency services Developed understanding of conflict resolution and de-escalation The minimum requirements for this position are: Current First Aid and CPR CertificatesCurrent Security License and Crowd Control License in State of employmentEffective verbal and written communication skillsWell-developed client service skillsCustomer Service experienceFlexibility to work within a rotating 24/7 rosterHigh personal integrity and grooming standards Previous experience in a highly regulated environmentOrganised - outcome and deadline oriented Trident Benefits: Full professional uniform providedStable, long-term employmentOn-site training, professional development Trident is an equal opportunity employer and actively encourages candidates who are Aboriginal and/or Torres Strait Islanders to apply. 

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You will be part of the leading brand in the cement and mining industries and we want to become even better. We also know we can only drive success and excellence with competent, passionate and engaged employees. We know you want to be successful at work and at home, and together we can ensure that both our business goals and your personal aspirations are met.We are looking for a Mechanical Fitter to join our site service team to assist with providing mechanical support to our OEM Equipment during planned shutdown days. This includes inspections, testing and analysis on the proficiency of the equipment, planned and unplanned maintenance, and repairs.   What you bring:Demonstrated commitment to safety and customer service orientation.Mechanical Fitter trade background, ideally with experience in fixed plant and rotating equipment.  Strong verbal and written communication skills.Demonstrated ability to work independently and within a team.Current drivers’ license.Previous experience in report writing reports advantageous.Ability to read engineering drawings.3 years post trade experience.Ability and willingness to travel (and stay overnight) at short notice.Demonstrated CHPP / processing plant or mining experience.Prepared to work in confined spaces and heights.Physically fit to work within plant environment which includes climbing access stairs with tool/equipment.What we offer:Competitive hourly rate on offer.Job security in a volatile market – FLSmidth has 136 years of successful operation within a global environment.Development and Training within a respected global OEM company.Access to salary packaging options to allow you to maximise your after-tax income.Employee Assistance Program for employees and immediate family.Purchased annual leave options.Paid Parental Leave.Involvement with community and charity initiatives.Annual flu vaccination.As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email.No recruiters and unsolicited agency referrals please.FLSmidth requires all candidates to hold unrestricted Australian Working rights at the time of application. If you do not have full, unrestricted working rights, we are unable to accept your application for employment.

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Maintenance Fitter Job no: 509693 Work type: Full Time Location: Brisbane - South At Visy, we love to solve problems. And that is something we do better working together. We are looking for people who see what is ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.  The Opportunity  Visy Board offer unique, fully integrated, forward thinking closed loop packaging solutions that align with customer and industry needs. Having maintained a huge market share, we are certainly leading the way supplying boxes to Queensland’s thriving primary manufacturing sector. The Role  Reporting to the Maintenance Manager, you will be part of a high performing team responsible for the maintenance and repair of plant and equipment.  This facility will run a morning and an afternoon shift with fixed teams for both. Overtime is usually available for those who wish to work additional hours. You will work in a high performing team responsible for the ongoing maintenance, performance, and safety, supporting PLC controlled systems, a variety of packaging plant and some of the latest servo-controlled Corrugated and Converting Machines.  Some of your additional responsibilities will include: Contribute to a safe and compliant working environment Conduct preventative maintenance of all plant and equipment Provide service to maintain production and resolution of operational or technical problems Ensure you work as a member of a cohesive team while maintaining individual responsibility What you will bring to the team: A background in mechanical applications and manufacturing process experience Basic oxy acetylene gas experience as a minimum together with mig/tig/stick welding skills You’re analytical and keenly focused on process and continuous improvement Mechanical trade qualifications, a valid forklift licence and are computer literate Experience working in a fast paced, high-volume environment while maintaining the required safety standards Good communication and reporting skills Self-motivated with a strong work ethic and a “get the job done” approach every day Benefits: On the job support, development, and training. Good safety record, supportive team culture, competitive rates of pay and EA conditions. Being part of an organisation that wants to solve problems and make a positive impact for the environment. A collection of health, wealth and lifestyle services and discounts. Employee Assistance Program (EAP). Opportunities to apply to other roles and career paths internally. We are a large global company with opportunities both in Australia and overseas. When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to…

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Your safety, health and well-being, and that of your colleagues and customers, matters to us. We operate in heavy industries where safety is the priority. And this is why everyone is expected to stop any unsafe behavior – and why you can always count on our full support in doing so. Together, we are committed to a safe working environment for all of us.As a FLSmidth onsite and workshop Boilermaker, you will be the company's first point of contact with our customers regarding equipment maintenance. A strong focus towards excellent customer service, the ability to complete service reports and a high level of communication are important attributes for this position.You will have access to a work vehicle with fuel provided, dry cleaning, carwash, phone, laptop, all travel hours paid, overtime paid on travel, work uniforms and boots, tooling and PPE all provided.Overall responsibility of the role is to safely service and repair all FLSmidth Equipment in a timely manner and to an OEM standard. Providing photographic reports and recommendations to clients and ensuring a high level of Customer Satisfaction is achieved.  The role involves both local work and on customer sites to support our customers with commissioning and general maintenance, servicing and repairs of our fleet of equipment.A high level of customer service, time management, work planning and self-management are required for this exciting opportunity. The main responsibility of the role is to undertake routine inspections and servicing, attend break-downs and working to ensure a high level of equipment availability both in the workshop and on customer sites.What you bring:Trade qualifications are essentialPrevious experience in a field service roleWash plant experience PreferredDriver's License essentialComputer literacyGood presentation & effective organisational and communication skillsDedication to safety and complianceWhat we offer:Attractive hourly rate and overtime package on offerAll travel paid including overtime on travelWork Ute with required tooling along with carwash for cleaningWork uniforms and Dry cleaning of work clothsPhone and LaptopJob security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environmentDevelopment and training within a respected global OEM companyEndless Career advancement opportunities within the business and company backing and training to ensure you achieve your goalsEmployee Assistance Program for employees and immediate family.Purchased annual leave optionsPaid Parental LeaveAccess to a recognition and benefits platformInvolvement with community and charity initiativesAnnual flu vaccinationShortlisting for this position will commence immediately. All candidates will be required to pass a Pre-Employment Medical & Drug and Alcohol test. FLSmidth requires all candidates to hold unrestricted Australian Working rights at the time of application. If you do not have full, unrestricted working rights, we are unable to accept your application for employment. Applications from 3rd parties will not be accepted. (WA Adverts) Any applicants must be able to comply with the…

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Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.It’s a big responsibility, and we have committed to do it.As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030. Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.An exciting new position to join us at FLSmidth as a Service Supervisor to supervise the co-ordination of service and maintenance work carried out on FLSmidth Pty Ltd and other equipment for our clients.Taking responsibility for the effective management of the Service team on site and workshop, working towards improving safety, costs and the quality of service offered to our clients.Job ResponsibilitiesPlan, organize and administer planned and unplanned service activities. Effectively coordinate sometimes changing priorities with a high degree of autonomy and sound judgement.Assign work tasks with the guidance of; Purpose, Context, Quality, Quantity, Resources, Time.Consult with Planning roles regarding assignment of Service Technicians to complete Predictive (PdM) and Preventative (PvM)  tasksReview task schedule with Planner to identify issues relating to tasks;Pre-shut preparation, parts availability, tools, equipment, trade skillsInteractions/overlap (physical proximity, conflicts)Resource priority (eg. Cranes, forklifts, VA, Huck bolt Machine)Completion of correct work documentation, inspection and other reports pertinent to customer specifications.Review/edit PdM condition information; review customer reports and ensure quality is of a high standard before presentation to customer.When assigned onto another FLSmidth Supervisors’ site – take a backup and support role as well as hands on as required.Monitor and guide the execution of site maintenance daily tasks ensuring efficient and effective use of time management and prioritization.Review component historyIdentify wear out and other failure trendsEngage with engineering to develop improved maintenance tacticsRevise Pv and Pd maintenance tasks.Supervise the site and workshop activities of the Mechanical and Screen Service teams to ensure productive outcomes, and ensuring optimum utilization.Actively assist in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged.What you bringEssential – skills and experience in a similar role as a Service SupervisorExperience in organizing and delivering a variety of Service activities in the mining industryTrade Qualified; fitter, mechanicalPrevious experience of supervising a site service team within the mining sectorCHPP Shut-Down experienceRelevant Coal Mine inductions and valid competencies (not essential, can be provided)Current State Manual Drivers…

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Posted: 06/12/2023 Closing Date: 03/01/2024 Salary: $110,000.00 - $120,000.00 Job Type: Permanent - Full Time Location: MQF Brisbane Job Category: Engineering & Maintenance At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy. Job Description We currently have a new position for an experienced Maintenance Fitter to join our Engineering Team on DAY shift.  Based at our state of the art manufacturing facility at Banyo, the role of the Maintenance Fitter is to support the maintenance and production teams by providing quality and efficient maintenance services during planned maintenance, breakdowns and the deployment of new plant and machinery. You will be challenged and no two days are ever the same in this role! Here are some of the fantastic benefits we offer when you join our team: We provide you with PPE and an annual tool allowance Free secure onsite parking Access to our onsite wellbeing centre: Free gym with equipment as good as your local gym Free personalised fitness plans Free gym classes Free onsite doctor (general health checks plus Flu & skin checks) Free ongoing professional training opportunities for your trade, plus other accredited internal and external training opportunities to develop your personal skills Excellent discount on our food products for you and a family member plus daily discounts at our onsite canteen Annual Themed Events – Melbourne Cup, Easter Coffee Cart, Family fun day at a theme park, Christmas gift card, Christmas Ham/Fruit box (after 3 years of service) Sign on bonus of $5,000 (conditions apply) What are our mechanical fitters doing onsite? Maintaining, control and diagnosing FMCG machinery such as high speed fillers, mixers, conveyors, sensors, hydraulics, robotic machinery and packaging machines. Troubleshooting mechanical faults, production breakdowns, production start-ups and operating setting using hydraulic & pneumatics Planned maintenance and using systems such as MEX Working with steam and/or gas appliances Identifying and participating in continuous improvement initiatives and projects Working a Set roster - day shift (5.00am - 1.06pm) with the possibility of overtime on alternating weekends What you need to have: At least 5 years' experience as a Maintenance Fitter working in a 24/7 FCMG environment Experience in the areas of planned maintenance systems (MEX), organization and customer focus Steam or gas appliance experience Experience with automation Confined Space, Working at Heights and EWP certification would be advantageous Excellent communication skills Show a great deal of initiative and be a strong advocate of team work As the successful Maintenance Fitter, your skills and ability to think…

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Trades & Services Mechanic / Automotive Brisbane Permanent / Full Time Discounted banking services (including loans, mortgages and credit cards) Modern workshops with diagnostic equipment Team based environment with Elite Support Dealer Build your career as an Automotive Electrician for Daimler Trucks Brisbane. Ongoing training and development including in-house and manufacturer training Modern workshops with diagnostic equipment and laundered uniforms A friendly team-based working environment About Us Daimler Trucks Brisbane (part of Velocity Truck Centres) is your one-stop for all your truck and bus needs. We stock new Mercedes-Benz Trucks, Freightliner Trucks and FUSO trucks and buses, as well as a large range of used commercial vehicles. On-site we service all makes and all models, stock genuine parts and offer in-house finance tailored to suit your needs The Role  We have a rare opportunity for a qualified Auto Electrician to join our talented and supportive service team. We offer training and a modern workshop facility.  This is a full-time position available for immediate start with flexible work hours and overtime options. HV electricians can also apply as we have positions in our hybrid and full electric department (paid training as more models are released).  The purpose of an Auto Electrician is to: Perform high-quality auto electrical repairs and maintenance Carry out quality control of own work Communicate with workshop control Provide customer satisfaction based on timely delivery Work safely by following defined processes, standards, and guidelines Ideally, the successful candidates will have the following: Auto Electrical Qualifications or Equivalent  Ability to diagnose faults and repair electrical systems and components  Ability to follow manufactures warranty processes  An interest in online training courses (paid training)  HR (Auto) license is essential Positive team attitude and ability to share ideas (ask questions) Good communication skills and taking pride in quality workmanship Maintaining a safe, clean and organized work environment The ability to complete a medical questionnaire document Interviews are confidential so make an appointment with Ryan to find out more Benefits: A friendly team-based working environment with new department management. An exciting time to join our team Optional ongoing training and development including in-house and manufacturer training Monthly dealership lunches Options for long-term employment with career progression and development  Work-life balance – Flexible work hours including day/night shift positions Attractive hourly rates based on experience and skills Supplied and laundered uniforms Modern workshops with diagnostic equipment Access to a wide range of employee benefits including paid parental; leave, discounts on private health insurance and novated lease Discounted banking services (including loans, mortgages and credit cards) Velocity Truck Centres Velocity Truck Centres Australia is a subsidiary of Velocity Vehicle Group (VVG). VVG is a multinational company headquartered in the United States and has been servicing the transport industry for many years both locally and overseas.    With…

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 Merchandising Department - Stocker & Forklift Driver QLD Coomera    Be part of this fresh and dynamic team of retail professionals Grow your retail experience with Costco Competitive remuneration package Position SummaryStocker - Stocks and straightens merchandise for sale in the warehouse. Constructs, assembles, and modifies display models. Clears and cleans aisles of empty pallets and debris. Provides prompt and courteous customer service to members, employees, and suppliers. Follows proper safety procedures and standards.Forklift Driver - Moves pallets of merchandise with a stand-up electric forklift/electric pallet jack on the sales floor. Stacks merchandise from partial pallets onto full pallets and wraps in plastic wrap. Ensures that pallets placed in steel meet Costco Standards. Assists with stocking merchandise, clearing the sales floor of debris, and checking signs for accuracy. Provides prompt and courteous customer service to members, employees, and suppliers. Follows proper safety and security procedures and standards. Job Duties/Essential FunctionsStocker: Follows merchandising standards and practices Communicates with supervisors and managers to determine merchandising plan and priorities Writes list of merchandise to be brought from steel, by forklift driver, for stocking Aligns merchandise, collects and returns stray items, and stocks to maintain high merchandise levels  Cuts boxes for display/accessibility of merchandise and cuts twine or shrink-wrap from pallet Marks merchandise number on unmarked items Stocks opened cases onto shelves Moves and positions pallets of merchandise Stacks merchandise from partial pallets onto full pallets Wraps/ties and tags pallets to be returned to steel Checks for correct merchandise signs Constructs and assembles display models as necessary Modifies displays for safe handling by members (e.g. bolting heavy equipment, taping blade edges) Pulls loose cardboard and slip-sheets from floor Clears the sales floor of debris and sweeps Removes empty pallets from the sales floor and re-wraps loose merchandise Operates cardboard baler and trash compactor Follows all safety and security procedures Spots for Forklift Drivers to keep people out of fall-danger zone Follows established inventory prep guidelines prior to physical inventory Follows proper Merchandising and general safety procedures and standards Helps members to load large items into their cart, directs them to merchandise, and relates merchandise status knowledge Assists in other departments of the warehouse as necessary Provides prompt and courteous customer service to members, employees, and suppliers Forklift Driver: Completes daily forklift safety checklist Hooks batteries up to battery charger  Assists with creating drop list of merchandise for placement in aisles Communicates with floor managers to set priorities and determine merchandise placement Moves pallets of merchandise using electric forklift and electric pallet Uses/acts as spotter to alert forklift driver if something is falling and to keep people out of the fall-danger zone Wraps pallets in plastic wrap and attaches a merchandise tag Stacks merchandise from partial pallets onto full pallets Removes empty…

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Posted: 07/12/2023 Closing Date: 07/01/2024 Job Type: Permanent - Full Time Location: Chipping Norton Office Job Category: Construction, Architecture & Interior Design Company Overview: The Benedict Group of Companies was established in 1966. Benedict is an Australian family owned and operated recycling and quarrying company committed to delivering high-quality materials for construction and infrastructure projects. We take pride in our commitment to safety, sustainability, and innovation in the recycling and quarrying industries. For additional information about the company, kindly visit our website at . Job Description The Role: Due to growth within the business, we are currently seeking a Sales Representative to join the Benedict Recycling Team. The Sales Representative will play an integral part in identifying, targeting, and securing new business opportunities across the Sydney region, while maintaining existing accounts. If you are looking for a fast-paced challenge, enjoy wheeling and dealing and have a personality that can deal with all types of people then this may be the job for you. You will be based in our Chipping Norton office, and will be required to travel to our recycling sites across the Sydney Metropolitan area. A fully maintained company vehicle will be provided to the suitable applicant. Key responsibilities: Work proactively to identify opportunities, target, and secure new business for our recycling sites, whilst working within company policies and procedures. Identify and prospect potential clients, build and maintain strong relations with new and existing customers Foster long term customer relationships through customer contact and strict attention to detail regarding customer quoting and reporting. Coordinate and manage a diverse customer portfolio Contribute to the planning and coordination of all tender proposals as and when required by the Sales Manager.  Develop and analyse sales reports on a weekly basis. The analysis of these reports will provide a abasis for the adjustment of sales strategies in accordance with customer and competitor activity.  Desired Skills and Experience The successful candidate will: Have strong organisational skills Effective time management skills, including the ability to meet deadlines Have prior sales experience, OR have worked in a customer focused role and would like to make the transition to a sales role Strong administrative skills, including the ability to complete spreadsheets and reports Be a motivated self-starter who can manage their own workload and achieve sales targets Have excellent interpersonal skills, including the ability to influence others and negotiate with customers Hold an unrestricted Driver’s License. What we offer: Competitive salary Fully maintained company vehicle Laptop and mobile phone Access to Employee Benefits Scheme Health and Wellbeing Program. Note: We promote a safe work culture; therefore, we have a process of reference checking and pre-employment medicals, including a drug and alcohol screen for the successful applicant. To apply, please hit 'apply now' or…

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Quickaway Excavations Pty Ltd The successful applicant must possess the following  Essential Criteria – White Card Australian HR Truck licence Certificate 3 qualification and registration in Plumbing & Drainage Current Advanced 1st Aid Qualifications Minimum 2 years post qualification plumbing experience. Experience carrying out Plumbing and Drainage works including Corrective and Planned Preventative Maintenance works. Must have experience in General Labouring to ensure the works they are entrusted with are efficiently and competently executed. Skilled in the use of hand and power tools used in the plumbing trade. Ability to read and follow blueprints and rough drawings. English verbal and written competency Familiarity with PVC, CPVC, PEX, cast iron, and copper.  Sound understanding of and history of compliance with OH&S/WHS Effective verbal communication and interpersonal skills. Ability to work independently to complete projects unsupervised. Ability to collaborate as part of a team alongside other trades. Reliable, punctual, with a professional manner   Benefits Salary Permanent full time on a 40 hour week  Base annual salary: $73,694.40 $35.43 hourly rate Task & Responsibilities The successful applicant must possess the following  Essential Criteria – White Card Australian HR Truck licence Certificate 3 qualification and registration in Plumbing & Drainage Current Advanced 1st Aid Qualifications Minimum 2 years post qualification plumbing experience. Experience carrying out Plumbing and Drainage works including Corrective and Planned Preventative Maintenance works. Must have experience in General Labouring to ensure the works they are entrusted with are efficiently and competently executed. Skilled in the use of hand and power tools used in the plumbing trade. Ability to read and follow blueprints and rough drawings. English verbal and written competency Familiarity with PVC, CPVC, PEX, cast iron, and copper.  Sound understanding of and history of compliance with OH&S/WHS Effective verbal communication and interpersonal skills. Ability to work independently to complete projects unsupervised. Ability to collaborate as part of a team alongside other trades. Reliable, punctual, with a professional manner   Qualification & Experience The successful applicant must possess the following  Essential Criteria – White Card Australian HR Truck licence Certificate 3 qualification and registration in Plumbing & Drainage Current Advanced 1st Aid Qualifications Minimum 2 years post qualification plumbing experience. Experience carrying out Plumbing and Drainage works including Corrective and Planned Preventative Maintenance works. Must have experience in General Labouring to ensure the works they are entrusted with are efficiently and competently executed. Skilled in the use of hand and power tools used in the plumbing trade. Ability to read and follow blueprints and rough drawings. English verbal and written competency Familiarity with PVC, CPVC, PEX, cast iron, and copper.  Sound understanding of and history of compliance with OH&S/WHS Effective verbal communication and interpersonal skills. Ability to work independently to complete projects unsupervised. Ability to collaborate as part of a team alongside other trades. Reliable, punctual, with a professional manner   About Company About Us Quickaway Excavations Pty Ltd  is a WA-owned and operated civil works company. We provide all round, fully accredited quality services, via engaging experienced personnel with a focus on safe efficient works.   Salary: $70000.00-73694 Job Publish: 28-12-2023 Job Expire: 27-01-2024 Please click to View more detail / apply .

Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times