We are looking for a Technology Risk Manager to join our dynamic technology Risk team and to, champion our risk uplift and support the business.

What is this role about?

The Manager, Technology Risk is responsible for embedding technology risk management frameworks (including cross-divisional monitoring) and day-to-day risk management across Cuscal and within the Technology (ETS) function. 

The role is essential for ensuring technology risks are effectively identified, assessed, managed and monitored within ETS but also across Cuscal.  

Here’s more of what you’ll work on:

• Develop and Enhance Risk Frameworks: Contribute to the creation and continuous improvement of Cuscal-wide technology risk frameworks, policies, and procedures. 
• Embed Risk Practices: Work collaboratively with product domains and corporate functions to embed technology risk management practices into everyday activities, embed controls, and monitor/report on issues.  
• Risk Reporting & Analytics: Prepare and present regular risk reports to senior management and the board, highlighting key risk areas and recommendations. 
• Focus on AI and Emerging Technologies: Stay informed about the latest developments in AI and other emerging technologies to proactively identify potential risks. Support Cuscal teams in rapidly adopting new technologies in a safe and controlled manner.  
• Controls Automation: Drive initiatives to automate technology risk & controls monitoring processes using advanced tools and technologies. 
• Innovation Advocacy: Promote a culture of innovation in risk management practices, encouraging the adoption of new approaches and technologies. 

The Bid Manager is responsible for leading a global team of bid coordinators to deliver high-quality, competitive submissions and client engagement content. This role focuses on ensuring design excellence, efficient bid processes, and effective resource management while driving continuous improvement across the business. Reporting to the Sector Operations Leader and the Head of Clients and Future Business, the Bid Manager collaborates with key stakeholders to strengthen Hassell’s ability to win impactful projects through distinctive and innovative bids.

The ideal candidate will bring creativity, exceptional organisational skills, and the ability to manage priorities and expectations across a fast-paced, global environment.

We are looking for a Risk and Control Enablement Manager to join our Product Team (1st line of defence).

The Risk and Control Enablement Manager is responsible for first line risk enablement and payment industry compliance which primarily sits across two key areas:  

1. Ensuring there is a positive and effective risk and compliance culture where compliance and obligations are understood and appropriately prioritised as well as managed within an agile environment.   

2. Maintaining and embedding the payments industry compliance framework into our product domains and strengthening Cuscal’s management and implementation of requirements from all payment industry bodies and schemes such as AusPayNet, AP+, Visa, Mastercard, AMEX, UPI, ACCC (CDR) and any emerging payment and data schemes. 

About the Role: 

Risk Assessment, Management and Mitigation 

• Identify, document, and assess risks, incidents, and controls to foster a strong risk culture.  

• Conduct functional risk profiling and control design and testing, including a roadmap for control automation and standardisation. 

• Drive uplift in Line 1 operational risk and regulatory compliance practices, including risk profile refreshes, controls setting, and risk in change identification.  

• Manage the review of any non-compliance to examine root cause and identify treatment actions. 

Compliance Monitoring and Reporting 

• Conduct regular reviews to ensure Product Domains adhere to the risk appetite statement, policies, and frameworks.  

• Manage compliance and risk calendar to ensure all product domains are aware of upcoming activities. 

• Perform compliance reviews to ensure adherence to key obligations, including interaction with auditors and oversight of clients.  

• Improve compliance maturity and management through key metrics, ensuring appropriate oversight of compliance items within the Domain backlog. 

• Maintain dashboards on compliance and risk-related activities, including audit actions, issues, risk acceptances, and control testing. 

Regulatory Engagement and Response 

• Liaise with Line 2 risk and IT Risk teams to understand upcoming regulatory changes and prioritise work into the product domains.  

• Build relationships with payment industry bodies and schemes, manage waivers, data integrity outcomes, and ensure timely resolution of open actions.  

• Review scheme bulletins, mandates, etc., and work with the Domain to assess impacts and ensure communication to stakeholders.  

• Ensure the Cuscal Compliance framework, including the risk and compliance system, is updated and adhered to, with current obligations, waivers/exemptions, breaches, issues, compliance calendars, and monitoring plans. 

Risk Culture and Training 

• Contribute to the development and embedding of a sound risk culture.  

• Ensure effective delivery and embedding of strengthened practices related to vendor management and business continuity planning. 

• Embed agile ways of working within the product domains to ensure understanding of scheme changes and compliance activities. 

About You: 

• 5+ years experience in operational risk and/or compliance advisory, preferably within the Financial Services industry  

• Proven experience working in an agile product development environment 

• Demonstrated experience in work effectively in a fast-paced cross functional environment  

• Proven evidence of strong relationship management, presentation, negotiation skills and the ability to positively influence 

• Analyse and readily interpret business and technical operations impacts and needs of internal and external stakeholders and clients  

• Experience in managing compliance changes and initiatives including supporting delivery and delivered risks through risk in change build and maintenance 

• The ability to translate technical requirements into business language 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• To ensure we are consistently exceeding guest expectations through service and high-quality products. 
• Organise and control the day-to-day operation of Atelier by Sofitel In Room Dining and Mini Bar.
• Manage the service of food and beverage within the outlet where required.
• Ensure all areas are adequately staffed to service the anticipated business at an acceptable standard.
• Ensure that the outlet is set to the required standard. Following all departmental procedures, standard operating procedures (SOPs) and checklists. 
• Assist the Outlets Manager with the training and development of all ambassadors. Maintaining a detailed training log.
• Ensure cash float is counted at the start and conclusion of each use. 
• Ensure that all service and brand standards are met while on shift. 

We are seeking a highly organized and motivated Training Officer to join our team on site at Horsley Park. As a Training Officer, you will be responsible for designing ,developing, implementing, and evaluating training programs to enhance employee skills and performance  specifically with competency in Health and Safety, Quality and operations.

 Specifically you will:

• Be responsible for the overall co-coordination of the Training system for the PCM division,
• Ensure all Pact, Contractor and visitor induction is current and managed through onLocation software for the division.
• Ensure all PCM sites have site orientation completed for all personnel as per the training matrix.
• Create training and competency assessment material in the designated format and database.
• Deliver training and conduct assessments on all sites as needed,
• Maintain training programs, matrix & schedules which include all external training, Pact Safe, site specific and job specific procedures.
• Ensuring all personnel are identified and a training gap analysis is completed,
• Co-ordinate all external training,
• Liaise with other personnel conducting training and assessing,
• Ensure all training is captured and filed electronically as per site specific requirements.

Summerset Cranbourne North is looking to recruit an experienced Property Assistant/Maintenance Officer to join our Property team.

In this role, you will assist the Property Manager with all aspects of property maintenance at our Cranbourne North village. Our ideal candidate will be passionate about their work, enjoy working in a team and take considerable pride in the standard of their work.

What will your responsibilities be?

• Assisting with the overall property and gardening maintenance and presentation
• Ensuring that the look and feel of the Village meets the high standards that Summerset demands

Please click here to view the full job description.

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Please note this role is a 6 month FTC covering parental leave.

Working with the Group Legal Counsel, the role is responsible for managing legal matters relating to Rest including providing legal advice to Rest Business units, Management, Board and Directors to ensure appropriate management of Rest’s legal rights and duties and legal compliance and managing Legal Counsel direct reports.

• Provide advice on regulatory legal matters and guidance to the business in relation to legislative, regulatory and licensing obligations
• Participate in the due diligence process as a legal stakeholder to provide review and legal advice on required documents and processes 
• Advise management on regulatory matters that affect business decisions and the execution of Rest’s strategic objectives, 
• Maintain a good working knowledge of regulatory matters and regulatory change relating to the Trustee and Fund.  
• Advise on proposed and actual regulatory changes to stakeholders to manage legal risks.  
• Advise on Rest’s governance framework including licences and the activities of representatives of the Trustee to properly discharge licence responsibilities. 
• Advise on Rest’s regulatory reporting frameworks 
• Manage legal aspects of regulatory investigations. 
• Assist with liaison with regulators including ASIC and APRA for all communications including meetings and correspondence, preparation of reports, schedules and presentations for APRA prudential reviews, where required. Participate in industry forums and groups to provide input and discussions on regulatory changes and communicate outcomes to relevant internal stakeholders as required. 
•  Support and advise management on regulatory matters that affect business decisions and the execution of Rest’s objectives
• Assist as required in the delivery of legal training to Rest Business Units. 
• Manage litigated matters and disputes where required, including liaison with Rest’s external legal panel and Senior Counsel in relation to litigated matters 
• Liaising with external legal providers, auditors, fund administration and regulators when required 
• Preparation and review of relevant Fund policies as required 

Our Pact Packaging division is pioneering a whole of product lifecycle approach to sustainable packaging solutions.  

Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. 

Job Description

As the Manufacturing Manager at our Blacktown Dairy and Beverage site with a highly engaged team of around 30 across 3 shifts, you will own and drive value through the significant levers of safety, people, quality, efficiency, and cost.  

 With your leadership capability to “get things done” safely and effectively, you will uplift capability across the site to ensure and embed a culture of continuous improvement whilst maintaining the highest safety standards.

With a proven ability to inspire, develop and transform a strong tenured team, you will drive operational improvements across the site acting as the catalyst for change.

Your key responsibilities will be to:

• Demonstrate genuine safety-first leadership, leading by example and ensuring that all Company policies, procedures, and processes are adhered to, understood, and practiced
• Develop front line capabilities, continuous improvement and foster Lean manufacturing practises to achieve high performance
• Setting the overall strategy and standards for best to improve efficiency minimise production downtime
• Manage daily and weekly production schedule for achieving optimum production efficiencies and DIFOT
• Work closely with Quality/Supply Chain and Engineering to optimise production performance and ensuring operational excellence in all areas of production
• Provide leadership, coaching, support, and performance management
• Ensure all ISO, HACCP and GMP standards and practices are achieved.

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
•  knowledge of Lean manufacturing techniques
• Working background in manufacturing environment, which embraces operational excellence
• Strong problem solving and analytical skills
• Strong & effective communication skills to lead and inspire the operations team.
• Proven background in continuous Improvement and change management experience
• Outstanding aptitude to communicate with a wide range of people coupled with coaching & development skills.
• Be outcomes focused with the ability to balance production, safety, and resources

As our Executive Assistant, you will be providing professional, strategic and administrative assistance and support to the Chief Financial Officer based in Sydney and the Chief Operations officer based in Brisbane. This demanding position offers a unique opportunity to contribute directly to the success of NEXTDC by providing seamless support while also driving operational excellence.  

Day to day duties will include the management of complex executives’ schedules, appointments and travel arrangements. You will be responsible for preparing strategic presentations, managing email campaigns, handling expenses and supporting the execution of events. This role requires the ability to anticipate needs, proactively solve problems and support cross-functional teams, ensuring our executives can operate at their highest level. You will be working and collaborating with a talented team of strategic Executive Assistants based across Melbourne and Brisbane that have our leadership teams support to drive our company’s growth and success.  

In addition to executive support, you will be a key figure in ensuring the smooth operation of our office environment across multiple Sydney locations (Port Macquarie, Artarmon). Your responsibilities will also include managing office supplies across our organisation, liaising with our senior leadership team, managing catering for executive meetings, guest, and customer meetings and when required, being first point of contact for any office-related needs, ensuring a welcoming and efficient workspace.  

This is an initial 12 month Fixed Term position.

Job: Experienced Business Developer in HR/ Recruitment (Freelance)

Are you a seasoned professional with a proven track record in both recruitment and/or B2B business development? We're looking for an experienced Recruiter (Business Development Associate) to join our team and drive our growth by building and nurturing relationships with global/ international clients.

Key Responsibilities:

• Develop and implement strategic business development plans to expand our client base in the recruitment industry.
• Identify and engage with potential clients, presenting tailored recruitment solutions to meet their needs.
• Build and maintain strong relationships with clients and stakeholders, ensuring exceptional customer satisfaction.
• Collaborate with internal teams to deliver high-quality recruitment services and achieve business objectives.
• Monitor industry trends and market conditions to identify new business opportunities.
• Prepare and deliver compelling presentations and proposals to prospective clients.
• Achieve and exceed sales targets through effective business development strategies.

Requirements:

• Minimum of 1 year of proven experience in business development, HR or preferably within the recruitment industry.
• Demonstrated success in working remotely and with various clients.
• Exceptional ability to build and maintain relationships with stakeholders such as clients and candidates.
• Strong communication, negotiation, and presentation skills.
• Highly motivated self-starter with a proactive approach to achieving goals.
• Ability to work independently and as part of a collaborative team.

Commission is 50% (for each deal)

About the Role

An opportunity has become available for a results-driven and motivated sales professional to join our like-minded sales team. Reporting to the Sales Manager, you will be responsible for achieving and exceeding set budgets by maintaining existing clients and building new business through our materials handling and warehouse solutions.

Responsibilities & Duties

• Effectively manage a defined territory and client base.
• Identify new rentals and sales opportunities with a view to secure their business.
• Professionally execute a minimum number of product demonstrations per month.
• Ensure all customers receive prompt and professional service when responding to enquiries.
• Conduct face to face contact calls with customers on a weekly basis.
• Achieve a monthly minimum order intake and ensure sales and gross profit targets are met.

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills and motivation to succeed. You will also need superior organisational skills, be a first-class communicator (both written and oral) and be adept at influencing and negotiation. Enthusiastic sales people with a view to advance their careers and fast track their earning potential that meet the above criteria should apply.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role:

V2 Digital is looking for a skilled Cloud Consultant with experience in the Information Technology and Services industry to join our dynamic team. Your primary focus is on automating processes, improving deployment frequency, and maintaining a stable and reliable infrastructure to deliver high-quality software products efficiently.

Responsibilities

• Design, implement and maintain cloud-based infrastructure to support the company's digital services.
• Develop automated deployment processes for software applications.
• Collaborate with software engineers to optimise the performance and availability of the systems.
• Monitor system health and application performance to ensure high availability and optimal user experience.
• Implement and maintain effective security measures to protect all aspects of the infrastructure.
• Work with software engineers to implement monitoring and logging solutions to provide timely feedback on system and application performance.
• Continuously improve infrastructure processes and practices to optimise efficiency and scalability.
• Lead migration initiatives in moving workloads and data from on-prem to cloud and from cloud to cloud.

What's required:

• Several years experience as a Cloud Consultant or related role.
• Proficiency in at least one programming language (e.g., Python, Bash, Ruby).
• Experience with cloud infrastructure providers like AWS, Azure, or GCP, with deep expertise in at least one of these.
• Experience with container orchestration platforms like Docker and Kubernetes.
• Understanding of Linux systems administration.
• Hands-on experience with database systems like MySQL, Postgres, or MongoDB.
• Strong experience with infrastructure as code using tools like Terraform or CloudFormation.

Benefits:

• Competitive Salary package
• Pick your equipment
• Gifted Day Off ("VersionUp Day")
• Generous parental leave
• Well funded start up $$$
• Annual Training budget
• Mentorship Program
• Clear promotion pathways
• Flexible working
• Meet-ups & socials
• 97% Rating on corporate social responsibility

APPLY NOW

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

We are seeking an experienced and technically-savvy Product Manager to join our team and take ownership of the platform and delivery space for the Squiz Digital Experience Platform. In this role, you will be responsible for driving the development and enhancement of the underlying platform of the Squiz DXP, ensuring that it meets the evolving needs of our users and stakeholders.

Key Responsibilities

• Own and drive the product roadmap for the platform and delivery capabilities of the Squiz DXP
• Collaborate with other product managers to ensure alignment across the entire Squiz DXP ecosystem
• Gather and analyze user feedback, market trends, and competitive intelligence to inform product decisions
• Define and track key performance indicators (KPIs) for your product area
• Communicate product vision, strategy, and roadmap to both technical and non-technical stakeholders
• Lead cross-functional teams to deliver high-quality products on time and within budget
• Manage the entire product lifecycle, from conception to launch and beyond

Qualifications

• Bachelor's degree in Computer Science, Engineering, IT, or a related technical field
• 3+ years of experience in product management, preferably in the B2B software or SaaS industry
• Strong technical background with experience working on developer tools, APIs, or technical integrations
• Proven track record of successfully delivering complex technical products
• Excellent understanding of software development processes and methodologies
• Strong leadership skills with the ability to influence and motivate cross-functional teams
• Outstanding communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Experience with agile development methodologies
• Familiarity with digital experience platforms, content management systems, Cloudflare, AWS or related technologies is a plus

Required Skills

• Technical proficiency: Strong understanding of software architecture, APIs, and integration patterns
• Strategic thinking: Ability to develop and execute long-term product strategies
• Data-driven decision making: Experience using analytics and user research to inform product decisions
• Collaboration: Excellent interpersonal skills and ability to work effectively across teams and departments
• Problem-solving: Strong analytical and critical thinking skills to address complex technical and business challenges

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

https://youtu.be/4d-9r4WQteM?feature=shared

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Unified Communications Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great IT Engineering professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Account Management, best Project Manager, best team!

Role

To be the right person for this role, you will have significant experience within the telecommunications industry and unified communications and have developed competence in a range of Unified Communications technologies. Specifically, you will have exposure to Mitel and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

• Be involved in the scoping and delivery of UC solutions for SME and mid-sized customers
• Provide onsite and remote support for voice infrastructure and associated technologies
• Troubleshoot and resolve a wide range of Unified Communications problems
• Work with engineering teams on escalations of complex ongoing issues
• Contribute to on-prem and cloud deployments
• Resolve issues within IVR call flow scripting
• Write and update technical documentation/Knowledge Base articles

To be successful in this role, you'll need:

• Solid technical understanding of the telecommunications space, particularly Unified Comms
• Significant exposure to leading UC vendors, ideally Mitel, although Avaya, Cisco etc would be considered
• Exposure to the some of the following technologies:
  • VMWare vCenter/ESXi
  • MiVoice Business
  • MiCollab and MiVoice Border Gateway
  • MiContact Centre Business
  • Networking (DHCP, Vlans, HP Switches, Meraki)
  • SIP Trunking/Devices
  • Fax over IP (FoIP)
• Have some exposure to cloud-based UCaaC solutions like Teams and Zoom
• Familiarity with SBC, ideally in Ribbon or Audio Codes would be viewed very favorably
• Be a self-motivated, autonomous team player - At First Focus we win together
• Be someone who demonstrates dedication coupled with a results-focused mindset
• To be a great communicator possessing outstanding spoken and written English skills

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A competitive salary is on offer coupled with a broad range of other benefits
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environme
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Perth, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, working a later shift that starts at between 9:30am and 10:30am, depending on daylight saving time in the eastern states
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure AD, Entra, Hyper-V (but not V-Ware :(, AWS and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

• Advanced understanding of end user support and Active Directory (both on-prem and Azure)
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking

• An understanding of ticketing systems and customer service principles
• Great comms coupled with a genuine desire to understand your customers and help them

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, the Philippines, South Africa and Ireland. We are a stable and very focused company, with over 20 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best UCaaS-specialised Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Rock solid technical delivery team! Work with people who get tech, from L1 to CEO and can work with you to meet and exceed the expectations you set with our clients.
• We understand the value you deliver and we will give you the support to get the job done!
• Develop sales opportunities for products that genuinely deliver value - Zoom, MS Teams, 3CX, Mitel
• We find and retain the best. Best Service Desk, best Project Engineers, and of course, you - the best team!
  

Role

Account Managers at First Focus combine their deep technical understanding with a desire to provide genuine customer service and deliver sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you will be working with multiple potential clients to develop opportunities from warm lead to supported solution.

Our Account managers work together with technical delivery and IT support teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced UCaaS Account Manager (obviously) or an experienced UCaaS pre-sales professional looking for their next step,

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 1000 seats) and possess technical and business competence across a broad range of technologies within the IT infrastructure domain.

If you are at the top of your game in a UCaaS specialist provider, an MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence in delivering outstanding pre-sales, sales and/or technical advice within another UCaaS specialist organisation, MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success developing UCaaS opportunities within small to mid-scale clients across a range of industries and market verticals, ideally demonstrating experience in Zoom, Teams, 3CX or Mitel cloud-based solutions
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to uncover latent needs and lead clients toward high-quality solutions.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

This is a pure B2B Business Development role that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Key Account Segment (Clients with turnover >$250M PA). Additionally, your time will be spent managing and nurturing existing accounts (post-close) for up to 12 months, where further upsell/ cross-sell opportunities will exist.

This role reports directly to the Sales Manager – Key Accounts and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

Strategic Business Development:

• Identify new business opportunities within the key account portfolio and expand relationships across different divisions or subsidiaries.
• Develop and execute territory and account-specific growth strategies to increase wallet share and establish long-term partnerships.

 Solution Selling & Value Delivery:

• Deeply understand CreditorWatch’s suite of products to communicate the value proposition effectively.
• Provide product demonstrations, client training, and value propositions to ensure clients fully leverage CreditorWatch services.

 Client Engagement & Relationship Building:

• Serve as the primary point of contact for key accounts, building strong relationships with stakeholders at all levels, including C-suite executives.
• Maintain regular communication with key clients, ensuring that they are satisfied with the services provided and addressing any issues proactively.

 Collaboration & Cross-Functional Coordination:

• Work closely with the Sales, Marketing, Data Acquisition, and Product teams to ensure smooth delivery of services and continuous product improvement based on customer feedback.
• Partner with the Technical Pre-Sales team to assist in complex solution implementations and provide technical expertise to clients including tenders and RFX.

 Sales Reporting & Forecasting:

• Track and report on account performance, revenue growth, and key sales metrics.
• Prepare and deliver account reviews, sales forecasts, and pipeline reports to senior management.

 Market Awareness & Competitor Analysis:

• Stay up to date with industry trends, market developments, and competitors to provide insights that inform strategy and client engagement approaches.
• Provide feedback to the product team to ensure CreditorWatch offerings remain competitive and meet market demand.

Our ideal candidate

To be successful in the role, you’ll ideally have worked within in a quota-carrying AE role (preferably in SaaS) for at least 7 years, managing complex sales cycles (6-12 months). You will be a natural hunter who enjoys identifying, hunting and closing new business. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach.

More than just work