Fixed Term, (0.5 FTE) appointment, with the possibility of extension

Join the WA Health Virtual Infant, Child, and Adolescent Mental Health Service Aftercare Team.

We are thrilled to offer a unique chance to be part of the virtual aftercare stream. In this pivotal role, you will deliver clinical leadership, expert advice, consultation, and support to infants, children, adolescents, and their families/carers.

Your work will also involve collaboration with healthcare professionals, other providers, and agencies across the regions, all in a virtual setting.

Key Responsibilities:

• Provide clinical assessment and psychiatric treatment primarily to community-based children and adolescents, with occasional involvement with admitted patients.
• Offer clinical governance and leadership for the Mental Health Service.
• Foster and promote a culture of person-centered, equitable, trauma-informed, and recovery-focused service delivery.

About the service:

This is a specialised mental health service dedicated to infants and children transitioning from regional health services, such as emergency departments, nursing posts, Aboriginal medical services, and remote area clinics.

Utilising audio-visual and telephone methods, team performs comprehensive assessments and offers brief interventions for children and adolescents (0-18 years), along with support for their families and carers.

The service model focuses on providing aftercare following initial presentations and while facilitating the transition to community mental health supports working closely with the seven regional services to ensure timely, responsive, and accessible care for communities.

What is in it for you?

• Generous salary packaging arrangements
• 11.5% employer contribution to the superannuation of your choice
• Professional development opportunities
• Exclusive discounts for both Samsung and Microsoft products
• Paid study leave
• Supporting flexible working practices i.e. Working from Home where operationally appropriate
• Your mental wellbeing is equally as important as the patients you treat, promoting and encouraging a healthy work life balance to ensure you are at your best each day!

For additional information regarding this opportunity and a comprehensive description of the role, please contact Anna at [email protected].

Orgvue is an organizational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organization that thrives in a constantly changing world of work.

The world’s largest and best-known enterprises and consulting firms use Orgvue to visualize and model current and future states of the organization and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.

We are seeking a high-energy, motivated sales professional with strong professional networks and thought leadership skills to develop the APAC territory to be based in Sydney.

Role

The position offers a unique opportunity to develop relationships with key contacts in firms (CHROs, CFOs, COOs), identify opportunities, negotiate and close new business and work with the delivery teams to deploy our award-winning organization modelling platform, Orgvue.

The individual will target firms in the APAC region with a primary focus on Australia with a view to them utilizing the Orgvue platform to a) aid in their transformation and acquisition/divestiture processes; and/or b) visualize, re-model and manage the workforce across all their business units. The individual will be working with a highly collaborative and dynamic team of professionals.

Responsibilities

• Research key accounts to assess business opportunities.
• Create and manage telephone, email and social media prospecting campaigns for new business.
• Meet agreed monthly/quarterly/annual performance objectives in both sales activity (meetings/demos) and quota achievement.
• Use thought leadership (e.g. disruptive trends in their chosen vertical) to establish advisory relationships with influencers and decision-makers in target accounts.
• Lead solution discovery to understand client requirements, objectives and priorities.
• Present the Orgvue platform using Challenger techniques, including team and/or consultative presentations and efforts.
• Work with senior management and corporate counsel, negotiate contracts and provide all follow-up to deliver signed contracts.
• Maintain strong sales pipeline and forecast to increase visibility of short and long-term prospects through our CRM.
• Work with existing clients to further develop their communities and provide new introductions.

• Bachelor’s degree or equivalent experience required
• 3+ years of quota bearing experience in enterprise software sales with an established network of professional contacts
• Consistently exceeded quarterly and annual quotas
• Understands and demonstrates aptitude in managing and leveraging relationships to secure business and executive alignment at accounts
• Extensive latitude for independent judgment and the ability to travel and work without supervision on complex projects
• Demonstrable knowledge of FSI, Healthcare, Energy, FMCG, TMT or Retail verticals
• Excellent verbal and written (including presentations) communication skills, including the ability to speak publicly to groups.

• Hybrid Working in Sydney

• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Summer Fridays
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Highly competitive commission structure

Here at Orgvue we promote individualism and a diverse workforce to build on our future success

We have a great opportunity for a Sales Operations Analyst to join our Head Office based in Lidcombe (Sydney) on a Permanent basis. This is a Junior role suited to a candidate with some business experience or a recent graduate from a Business or Finance degree who now wants to step into the business world in a highly visible role supporting the Sales Team.

Your role will be to assist in the insightful analysis of pricing issues as well as:

• Conducting customer and product profitability analysis
• Supporting and enhancing Sales Tools and Apps 
• Providing training to New Sales Employees on the Company Sales tool
• Supporting Commissions process
• Implementing new pricing models
• Preparing monthly Sales KPI reports
• Supporting the day-to-day Sales Operations through Ad Hoc activities

To succeed in the role, you will have skills and experience including:

• A degree majoring in either Business or Finance
• Strong Microsoft skills, in particular Excel/Google sheets (lookups/pivots; knowledge of macros/google apps script will be a strong plus)
• Strong attention to detail
• Strong interpersonal skills and ability to interact at multiple levels of the organisation
• Good time management and ability to work under pressure
• Be articulate and persuasive with the ability to influence others through sound business judgment

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration and ongoing support and training.

If you have what it takes to take on his role, click the Apply button now to submit your resume without delay!

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Officer is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability and stability of Epsilon RMN production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

Responsibilities and Duties:

• Identify and resolve performance bottlenecks and reliability issues.
• Develop and maintain system documentation, runbooks, and operational procedures.
• Participate in on-call rotations to ensure 24/7 system availability.
• Practice incident management processes and provide on-call capability
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Uphold Operational Practices in conjunction with the Product and Engineering teams (e.g.understanding how product feature development could affect the system’s overall reliability, performance or our customers).
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.
• Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs.