As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Pricing Director at Civica

We are on the lookout for a dynamic and results-oriented Pricing Director to take our pricing and packaging strategy to the next level and drive business growth here at Civica.

In this pivotal role, you will partner with senior leaders across our verticals, including Executive leaders, Sales leaders, and their teams, to develop innovative pricing and packaging solutions. You’ll play an essential role in ensuring the successful execution of these strategies while working closely with cross-functional teams such as Product Marketing, Sales Enablement, M&A, Finance, Marketing, and Business Improvement to deliver impactful results.

As Pricing Director, you’ll oversee the full spectrum of pricing and packaging responsibilities. This includes setting optimal pricing structures, leading price optimisation efforts with a strong focus on competitive positioning and designing packaging and propositions for cross-selling within and across our verticals. You’ll be particularly focused on navigating complex scenarios where pricing models, metrics, and contracting approaches differ between products within the same markets.

You’ll also drive M&A integration, capturing pricing synergies, and play a crucial role in implementing deal desk capabilities for larger opportunities. This may include supporting customer negotiations alongside sales teams to ensure success. In addition, you’ll lead the transition from Excel-based pricing tools to a SaaS-based CPQ system, improving efficiency and scalability for the business.

Another key responsibility will be designing and delivering pricing training and enablement programs to ensure the teams have the necessary skills to execute on your strategies. You will also oversee governance, target setting, and performance monitoring to ensure alignment with business objectives. As part of your leadership role, you’ll be responsible for developing and leading a high-performing team, driving continuous improvement in pricing and packaging execution across Civica.

This position calls for a strategic thinker with strong commercial insight, analytical expertise, and a proven ability to manage stakeholders effectively. You’ll thrive in a fast-paced environment, where your leadership and expertise will shape the future of pricing strategy at Civica.

What you will need to be successful in this role

• Experience in Pricing strategy and execution together with proposition & packaging strategy expertise, ideally in a software context 
• Exceptional strategic thinking skills and problem-solving ability 
• Experience of partnering with and influencing Executive Leadership to drive business acceleration 
• Strong analytical ability, interest in drawing insights from data. Enjoys analysis and a data-led approach to pricing 
• Strategy or Management consulting experience from a top tier strategy consulting firm is a plus (in particular to drive the change management agenda)
• Experience of working with Private Equity backed businesses is desirable
• Connector of dots and a collaborator who can work across all teams and functions 
• Strong written and oral communication skills 
• Self-starter with a hands-on, can-do attitude 
• Driven, enthusiastic professional who can work in a fast-paced environment 
• Experience leading a team

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Assistant Manager - Victoria Point Tavern

• $74,000+ base salary + Super + Half yearly bonus
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Situated on the corner of Colburn Ave and Redland Bay Road, Victoria Point Tavern is a favourite of locals and visitors alike. Our warm and welcoming atmosphere paired with friendly service provides the perfect place for our community.

There's places to go, so dream big

We're part of a big group that caters for big dreams. You can go places within ALH and beyond!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager with ALH Group!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

Want to kick-start your career? Join our outstanding retail team as a Store Assistant at ALDI! No retail know-how needed. We're looking for people with a positive attitude, a strong work ethic, and a willingness to learn!

Our stores are open every day, including weekends and holidays – there's never a dull moment with plenty of variety. We do supermarkets a bit differently, you’ll get to experience all areas of the store rather than just be in one area, giving you lots of variety.

Store Assistants are the backbone of our retail stores and keep our stores running by:

• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Being an expert in stock handling by making sure our products are in date and listed at the right price
• Creating eye-catching displays of our ALDI special buys
• Keeping the store tidy, organised and looking great

“Do things you

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2024, 2023 and 2022 Best Workplaces winner!

• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected] or [email protected]

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2024 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status. 

Who is mod.io?

mod.io is the world’s most trusted platform for the creation and discovery of fully cross-platform User-Generated Content (UGC) and mods in video games. 



Many of the industries most innovative and successful games have UGC at their core. We’re talking about Counter-Strike, DotA, and PUBG. These games have become house-hold names and that same innovation is what drives us.

 We are a fast-growing, early-stage startup, backed by leading video game venture capital firms including LEGO Ventures, Tencent, and Makers Fund.

Our mission is to connect game studios and publishers with their communities by harnessing the power of UGC. And we’re doing it; our platform is embedded in over 200 games, including some of the biggest and best games in the world. Games like Balders Gate 3, Deep Rock Galactic, Snowrunner, and Dying Light 2, and we support over eleven million monthly users.



What is the role?

We are looking for a C++ Library Developer to join our team. This role will work within a project team and is focused on enhancing and supporting our cross-platform SDK that assists game developers with integrating the mod.io service in their game. This is a 12 month contract to start, with a view to moving full time.

Your purpose (how you help mod.io)

As our C++ Middleware Developer (iOS and Android), you will work within a team focused on enhancing and supporting our cross-platform SDK that assists game developers with integrating the mod.io service in their game.  You will be responsible for all mobile development and support.  

What you’ll be doing in the role (your responsibilities)

Engineering

• Maintain and improve our C++17 SDK that provides user, download, and request management services and acts as a front-end to our REST API service.
• Test and implement your design on Mobile Devices (iOS and Android phones and tablets), VR including Oculus, Mac, Linux, Windows and consoles to create a cross-platform solution.
• Platform and service configuration, provisioning etc for mobile platforms
• Create a defensive, robust solution that fails gracefully, caches smartly to minimize API calls and provides useful logging to allow developers to debug.
• Keep your house clean, your code will be open sourced on GitHub and must be well documented for our community to fork and adapt as they need.

Support improvements

• Work alongside our core REST API and web developers to provide insightful feedback and suggestions on how we can improve from the perspective of game development.
• You will be our internal expert on mobile and will help educate other developers on mobile development.

Customer success

• Manage feedback and communication with partners and other game developers to foster a responsive and task-oriented support system.
• Customer Success support for mobile games, supporting onboarding mobile customers and developing content and code samples and documentation for mobile platforms.

Why work at mod.io?

We’re very ambitious in what we want to achieve as a company, and we work closely together to achieve our goals.

• We’re transparent and honest, and our focus is on getting things done in the most efficient way possible - if something is slowing us down, we want to know about it and fix it.
• We’re a small team with 40 people globally. This means there are always opportunities both to shape your role and also how we do things.
• We offer maximum flexibility - you can work hours based on your location and choose where you work - work from home (WFH) or away (any location), or enjoy the perks of our brand new office in Prahran if you’re in Melbourne.
• We provide a competitive salary and equity in the company
• We value the career development of our people; we look to hire within when opportunities arise, and provide mentorship and support for all our team.
• We’re very proud that we have a safe, transparent working environment where everyone is welcome, and we encourage people from all backgrounds to apply for jobs with us.

What are we looking for in candidates?


We are looking for humble, enthusiastic, self-starters who take ownership over what they create and will help us shape and improve the company. Even if you don’t match the qualifications exactly, if you’re confident you can do the job, or can grow into the role, please throw your hat in the ring.

What we think you'll need to be successful

We are looking for an experienced developer with the following:

• 5 years of commercial C++ experience, with an emphasis on design and architecture
• 3+ years of experience in game programming
• Experience developing with ObjectiveC & XCode for iOS/MacOS
• Experience developing with Java/Kotlin, particularly if you have JNI experience
• A basic understanding of HTTP Requests and cross-platform development requirements.
• Working in a team using task-management software.
• Excitement to dig in and experiment, with real attention to detail.
• Experience in developing software, middleware or libraries that target IOS, Android, PS4, PS5, Switch, Xbox, MacOS, VR and PC
• Experience working in an agile manner (stand ups, sprints etc)
• Team player with strong collaboration skills
• Create informative documents for fellow team members and clientele

It would be awesome if you also have:

• Experience with Unreal Engine
• Shipped at least one game
• Worked on or helped maintain an open-source C++ library or plugin
• Implemented for SteamWorks, Epic Online Services (EOS), or a current-gen console
• A passion for video games and an understanding of the unique challenges UGC presents us and similar businesses like Youtube and Steam

How do I apply?

This is a full time role. You can work remotely or from our office in Prahran, which is near Melbourne in Victoria, Australia.

If you fit the criteria and the job description sounds exciting, then please click the application button and provide:

• Your CV
• A cover letter outlining how you meet the criteria

If you don’t think you’re right for this role, but you’d love a role at mod.io, please fill in our Expression of Interest form.

We're searching for a compassionate full time Care Manager at Respect Tongala. If you're fueled by the desire to create a meaningful impact in the lives of residents within a residential aged care home, seize this opportunity to lead with purpose and compassion.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

The Opportunity: The Care Manager is responsible for the coordination and delivery of quality clinical care to residents in accordance with contemporary practice. The Care Manager is responsible to plan, allocate and delegate duties and facilitate the delivery of care according to documented policies and procedures. The Care Manager will contribute to the effective administration of human, material and fiscal resource management according to budgetary requirements.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN) for all aged care facilities.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.
• Experience and involvement in accreditation processes.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we offer you:

• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance to assist with relocation (if applicable).
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Engineering Manager at Civica

As an Engineering Manager at Civica, you will lead a talented team of engineers responsible for developing and maintaining Civica’s customer-facing products. Your role is critical in ensuring your team has the right combination of people, processes, and tools to excel in delivering high-quality solutions for our customers. You’ll be hands-on in the technical aspects, guiding your team through complex challenges and ensuring the right solutions are found. In addition to your technical leadership, you will coordinate with stakeholders and cross-functional teams to drive progress, remove blockers, and ensure work is planned and executed efficiently. Your leadership will directly contribute to the impact our products have on citizens, and you will play a key role in fostering a collaborative, high-performance culture.

In this role you will facilitate seamless communication within your team and across departments, you'll ensure alignment and transparency, keeping everyone focused on shared goals. Additionally, you will develop and present strategic roadmaps that align with broader organisational objectives, helping drive the Civica's success.

Your role will also involve overseeing the delivery of high-quality code that generates meaningful, high-impact results for the business and our customers. You will mentor, grow, and empower your team members, focusing on continuous improvement and fostering a culture of excellence. As a leader, you'll prioritise the development of your team while ensuring that high standards are maintained throughout the delivery process.

A key part of your responsibilities will be to create and maintain a positive, inclusive team culture. You'll ensure all team members feel heard, supported, and empowered to contribute their best work. Additionally, you will build strong relationships across the business to ensure smooth collaboration, driving collective success and fostering a unified, high-performing environment at Civica.

If you are passionate about leading agile teams, solving intricate technical problems, and making a meaningful contribution to the success of your team and the business, this role is an exciting opportunity.

What you will do to be successful in this role

• Managing one or more teams of 5+ engineers in a fast-paced, agile environment
• Leading Agile/Scrum delivery processes and driving continuous improvement within the team
• Applying DevOps concepts and practices to streamline workflows and enhance operational efficiency
• Implementing Test-Driven Development (TDD) to ensure high-quality, reliable code
• Collaborating with stakeholders to set and manage priorities, aligning team efforts with business goals
• Building and maintaining SaaS products, delivering scalable and reliable solutions
• Ideally you will have experience with public cloud technologies such as AWS or Azure.
• Security by design and SecOps practices to ensure products are secure by default (Ideally)

Some of the technology we use

• Cloud platforms: AWS & Azure
• Version control and CI/CD: GitHub, Azure DevOps
• Development stack: .NET (C#)
• Testing: Playwright
• Infrastructure as Code: Terraform
• Monitoring: Datadog
• Orchestration: Kubernetes
• Databases: SQL Server

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect

We're all different - and we love this about us.

Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special!

Do you see yourself in this role? If so, then we would love to hear from you

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.